--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Audit Management release notes for upgrades from Xanadu to Australia # Combined Audit Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Audit Management Release Notes for Upgrades from Xanadu to Australia This consolidated release note covers key updates, new features, changes, and upgrade considerations for ServiceNow Audit Management customers transitioning from the Xanadu release through to the Australia release. It provides a comprehensive view of enhancements introduced across multiple release families, helping you prepare for and optimize the upgrade process while understanding the evolving capabilities of Audit Management. Show full answer Show less ## New Features * **Audit Report Generation (Xanadu):** Generate audit reports using Microsoft Word templates directly within the Audit Workspace, enabling effortless collaboration and cloud document management via Microsoft SharePoint or ServiceNow attachments. * **Cloud Document Management:** Upload and manage documents as cloud files linked to any record in ServiceNow, supporting organized and accessible audit documentation. * **Role Enhancements:** Introduction of Audit Approver (snaudit.approver) and Audit Reader (snaudit.reader) roles for streamlined approvals and read-only access to audit entities, classified as lite operator roles. * **Entity-Based Access (Yokohama):** Fine-grained access control through configurations enabling role-based access to critical audit tables like Engagement, Test Plan, Controls, Risks, and Issues. * **Matrix Report (Yokohama):** Analyze relationships between risks and controls with a structured Matrix report in the Audit Workspace for enhanced risk assessment. * **Audit Period Specification (Zurich):** Define audit period start and end dates on Engagement records to focus audit activities on specific time frames without affecting the overall engagement timeline. * **Unified Content Management (Zurich):** Simplified installation and access to pre-configured content packs such as the Digital Operational Resilience Act (DORA) within the Audit Workspace. * **Evidence Request Enhancements (Zurich):** Streamlined creation of evidence responses with new roles supporting advanced evidence management capabilities. * **Integration with IT Asset Management (Zurich):** Lightweight Audit Management workspace for ITAM customers, including core audit capabilities and evidence tracking. * **Audit Entry Fields (Australia):** New audit entry option to classify GRC objects as third-line (audit-specific) records with role-based visibility control for enhanced audit data governance. ## Changes * **Domain Separation (Xanadu):** Improved domain assignment processes to support data segregation for Managed Service Providers within Audit Management and Advanced Audit modules. * **Role Consolidation (Xanadu):** Audit approver role now functions as a lite operator role to approve workflows, enhancing approval process efficiency. * **Workspace Accessibility (Yokohama):** Configurable Audit Management workspace supports reflow, allowing browser zoom up to 400% without loss of content or functionality for improved accessibility. * **User Interface Updates (Zurich):** Introduction of the Coral theme as default with a fresh, brand-neutral look and optional dark theme for portals and mobile experiences. ## Removed and Deprecated Features There were no removals or deprecations of Audit Management features between Xanadu and Australia releases. ## Activation and Installation Audit Management is available through the ServiceNow Store. Customers should request installation via the store to obtain the latest release and updates. For ongoing release note details and version history, refer to the ServiceNow Store resources. ## Accessibility Improvements * **WCAG 2.1 Level AA Conformance (Yokohama):** Enhancements to the configurable workspace support better accessibility, including reflow for zooming and automatic page layout adjustments, improving usability for users with low vision. ## Practical Benefits for ServiceNow Customers * Enhanced collaboration through Microsoft Word-based audit report generation and cloud document management improves audit efficiency and document control. * Improved role management and entity-based access controls ensure secure, role-appropriate audit data visibility and actions. * Matrix reporting and audit period controls enable focused and insightful risk and control assessments. * Unified content management and evidence workflow improvements streamline compliance and audit evidence handling. * Accessibility enhancements and UI updates support inclusive user experiences and modernized interfaces. * The audit entry framework introduced in Australia strengthens data governance by clearly separating audit records and controlling visibility. * Integration with IT Asset Management provides a lightweight audit workspace tailored for ITAM customers, facilitating audit tracking and engagement management. By understanding and leveraging these updates, ServiceNow customers can ensure a smooth upgrade path, improve audit processes, maintain compliance, and enhance user experiences within Audit Management. Consolidated page of all release notes for Audit Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Audit Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Audit Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-auditmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Audit Management. {#dfrn3-auditmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Generate an audit report for an engagement using Microsoft Word template](https://www.servicenow.com/docs/access?context=generate-audit-report&family=xanadu&ft:locale=en-US) : Use the Audit Workspace to generate audit reports for an engagement using Microsoft Word template to collaborate with your auditors in an effortless and user-friendly manner. You can manage the generated report as a cloud file either on cloud (Microsoft SharePoint) or as a sys_attachment that is attached to the engagement record. [Cloud document management](https://www.servicenow.com/docs/access?context=manage-cloud-docs-using-onedrive-int&family=xanadu&ft:locale=en-US) : Upload documents from your local computer as cloud files and link them to any record in ServiceNow. You can upload files to a predefined folder path and location. [User role enhancements in Audit Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWAudit&family=xanadu&ft:locale=en-US) : The following roles have been added: * Use the Audit approver (sn_audit.approver) role to approve an engagement and audit plan. Anyone with this role can be a part of an approver list. This role is also classified as a lite operator role. * Use the Audit reader (sn_audit.reader) role to view the audit-related entities, such as engagements, plans, observations, and audit tasks. Anyone with this role has exclusive read access to all the entities in the Audit Management application. This role is also classified as a lite operator role. | | Yokohama | [Entity Based Access for Audit Management](https://www.servicenow.com/docs/access?context=c_Engagements&family=yokohama&ft:locale=en-US) : Entity-based access enables you to create configurations for entities, entity classes, and entity types. When a user is qualified based on these configurations and has the minimum required roles, they can access to the following tables: * Engagement * Test Plan * Control Test * Observation * Control to Engagement * Test Plan to Engagement * Risk to Engagement * Issue to Engagement * Entity to Engagement [Matrix report in the Audit Workspace](https://www.servicenow.com/docs/access?context=matrix-report-audit-ws&family=yokohama&ft:locale=en-US) : Analyze relationships between different variables by using a Matrix report that presents data in a structured format. Assess and document risks and the internal controls designed to mitigate those risks through the Risk and Controls Matrix. | | Zurich | [Audit period start and end dates](https://www.servicenow.com/docs/access?context=t_CreateEngagement&family=zurich&ft:locale=en-US) : Set audit period start and end dates directly on Engagement records to focus audits on specific time-frames. The system displays only indicator results that fall within your defined audit period, keeping the audit time-frame separate from the overall engagement time-frame. This helps you audit past or future periods without affecting the broader engagement timeline. [Unified content management](https://www.servicenow.com/docs/access?context=unified-content-management_0&family=zurich&ft:locale=en-US) : Simplify the installation of pre-configured content packs with the new Unified content management icon in the Audit Workspace. Content Accelerator includes the Digital Operational Resilience Act (DORA) content pack, offering citations and authority documents for DORA compliance. Audit shared manager and Audit WS supervisor roles can access Content Accelerator. [Enhancement to evidence request](https://www.servicenow.com/docs/access?context=evidence-request&family=zurich&ft:locale=en-US) : Create evidence response directly in one step. This bypasses the step involved in creation of evidence request and collection details. Evidence response is enhanced with additional data of source and context. To leverage evidence capabilities, feature roles have been introduced: * sn_grc_advanced.evidence_reader * sn_grc_advanced.evidence_requester * sn_grc_advanced.evidence_responder * sn_grc_advanced.evidence_admin [Integration with ITAM](https://www.servicenow.com/docs/access?context=solutions-gallery&family=zurich&ft:locale=en-US) : Leverage Audit Management support as an ITAM customer through dedicated feature roles. A lightweight version of the Audit Management workspace is available, which includes the following features: * On the Audit Management home page, you can track Timeline, Engagements, Tracking, Create evidence request, and . * The lightweight Audit Management also includes the key capabilities, such as Engagement, Entity Scoping, Activities, and Evidence when Advanced Core is installed. | | Australia | [Audit entry fields on GRC objects](https://www.servicenow.com/docs/access?context=audit-entry-overview&family=australia&ft:locale=en-US) : Classify the following GRC objects as third-line audit records using the new audit entry option: * Entity * Engagement * Control objective * Control * Risk statement * Risk Control visibility with role-based access so that only users with the sn_audit_ws.third_line_manager role can view audit entry (third-line) records. The Audit entry option is selected by default when the third-line manager creates a record and is set to read-only after the record is saved. Note: An administrator must manually assign the sn_audit_ws.third_line_manager role to a user to use this feature. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Audit Management features. {#dfrn3-auditmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Domain separation and Audit Management](https://www.servicenow.com/docs/access?context=audit-management-domain-separation&family=xanadu&ft:locale=en-US) : Changes are made to the domain assignment process to manage data segregation by the Managed Service Providers related to the objects in Audit Management and Advanced Audit. [Role change for users approving workflows](https://www.servicenow.com/docs/access?context=r_RolesInstallWAudit&family=xanadu&ft:locale=en-US) : Approvers for an engagement and audit plan can also use the Audit approver (sn_audit.approver) role as a lite operator role to approve audit workflows. | | Yokohama | [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The Audit Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Audit Management features or functionality were removed. {#dfrn3-auditmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Audit Management features or functionality were deprecated. {#dfrn3-auditmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Audit Management. {#dfrn3-auditmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Audit Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Audit Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Audit Management, such as specific requirements or compliance levels. {#dfrn3-auditmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Manage your documents and work papers in Audit Management as cloud files. * Link cloud files to any GRC record and share a single cloud file with multiple records. * Upload documents from your local computer as cloud files and link them to any record in ServiceNow. * Use the lite roles introduced in Audit Management for lighter business operations. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Analyze relationships between different variables, such as assessing risks and controls, by using the Matrix report in Audit Workspace. * Manage your documents and work papers in Audit Management as cloud files. * Upload documents from your local computer as cloud files and link them to any record in your ServiceNow instance. * Share a single cloud file with multiple records by linking it to any GRC record. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Set audit time frames within engagements using new audit date fields. Filter indicator results by specific periods, independent of the overall engagement time frame. * Access pre-configured content packs through the new Content Accelerator icon in the Audit Workspace. This includes the Digital Operational Resilience Act (DORA) pack with citations and authority documents. * Create evidence responses quickly with a simplified process. * Access engagements, add existing entities to an engagement, and create activities in the Lite Audit workspace, which is a simplified version of the Audit Management workspace. If the advance core store app is installed, evidences can also be associated with the engagement. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=zurich&ft:locale=en-US) for more information. | | Australia | * Improve audit data governance by introducing an audit entry framework that separates audit-specific (third-line) records from operational (second-line) records with controlled visibility. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=australia&ft:locale=en-US) for more information. | [ ]