--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Benchmarks release notes for upgrades from Xanadu to Australia # Combined Benchmarks release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Benchmarks Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive guide to the Benchmarks features, updates, and important upgrade information from the Xanadu release through to the Australia release. It is designed to help you prepare for and understand the changes and new capabilities introduced across these releases in one convenient resource. Show full answer Show less The document includes information on pre- and post-upgrade tasks, new features, changes, removals, deprecations, activation details, and other considerations relevant to the Benchmarks product family. ## Key Features * **New KPIs Introduced Between Xanadu and Yokohama:** * **Self-solved Deflections (Xanadu):** Added KPIs such as "Self-solved using AI search QnA" and "Self-solved using Proactive Engagement for DeX" to better track self-solved incidents across cohorts. * **Call Deflection and Self-solved Percentage (Yokohama):** New KPIs measure incidents created via Proactive Engagement and Digital End-User Experience self-service channels (Desktop Assistant, Now Assist panel, Employee portal). * **Productivity Moments (Yokohama):** KPI tracking Knowledge Articles created using Now Assist, indicating productivity improvements through generated knowledge base content. * **HR Service Management (HRSM) Indicators (Yokohama):** Benchmark your HRSM performance against peers to identify areas for improvement. * **No Updates or Changes in Zurich and Australia Releases:** From Zurich through Australia, no new features, changes, removals, or deprecations were introduced for Benchmarks. * **Activation:** Benchmarks is an AI Platform feature active by default starting from Xanadu and Yokohama releases. The Benchmarks dashboard is automatically installed and available via the ServiceNow Store. ## Upgrade and Usage Guidance * **Upgrade Preparation:** Review the pre- and post-upgrade tasks carefully to ensure a smooth transition to Australia. No Benchmarks-specific upgrade blockers or changes were noted between releases. * **Activation and Access:** Since Benchmarks is active by default, you can immediately leverage the new KPIs and dashboards post-upgrade. The ServiceNow Store remains the source for the latest Benchmarks dashboard installation. ## Additional Considerations * **No Additional Requirements or Browser Changes:** There are no new requirements or browser compatibility updates for Benchmarks across these releases. * **Accessibility and Localization:** No updates or changes were made to accessibility or localization features for Benchmarks during these releases. ## What This Enables You to Do With these Benchmarks enhancements, you gain improved visibility into self-service effectiveness, incident deflection, and productivity related to knowledge management and HR service management. This enables more informed decision-making and better benchmarking against peer organizations to drive continuous improvement in ITSM and HRSM processes. By upgrading to Australia, you retain all existing Benchmarks capabilities and can leverage the previously introduced KPIs to monitor and enhance your service operations without disruption. Consolidated page of all release notes for Benchmarks from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-benchmarks-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Benchmarks. {#dfrn3-benchmarks-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Benchmark KPIs](https://www.servicenow.com/docs/access?context=c_BenchKPIConfig&family=xanadu&ft:locale=en-US) : The new Self-solved using AI search QnA and Self-solved using Proactive Engagement for DeX KPIs added to the self-solved deflections are benchmarked for all the cohorts. These new contributing indicators help organizations track the self-solved deflection. | | Yokohama | * New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. * New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The new KPI Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. * Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Benchmarks features. {#dfrn3-benchmarks-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Benchmarks features or functionality were removed. {#dfrn3-benchmarks-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Benchmarks features or functionality were deprecated. {#dfrn3-benchmarks-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Benchmarks. {#dfrn3-benchmarks-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Xanadu and is available from the ServiceNow Store. | | Yokohama | Activation information : Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. {#dfrn3-benchmarks-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | Experience the all-new KPI in the self-solved deflections category of ITSM Benchmarks to help resolve the digital issues encountered by users on a daily basis. See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | 1. Experience the new Key Performance Indicator (KPI) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [\[Placeholder link text to key bundle-itsm.r_Benchmarks\]](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]