--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Care Team Mobile release notes for upgrades from Xanadu to Australia # Combined Care Team Mobile release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Mobile release notes for upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with essential information on upgrading Care Team Mobile from the Xanadu release family through to the Australia release. It summarizes new features, changes, activation steps, and other relevant details to help you prepare for and implement the upgrade efficiently. Show full answer Show less ## New Features Between the prior releases and Australia, notable enhancements were introduced primarily in the Zurich release family, including: * **Create Support Requests:** Users can now create support requests from their mobile devices for various supporting departments such as Healthcare IT, Biomed, Facilities, and Environmental Services. * **Scan Assets:** Mobile users can scan tags on medical equipment to quickly access the asset's record, viewing its history, status, and related cases. * **Browse Locations:** Enables browsing healthcare locations within the app and creating support requests tied to specific locations like patient rooms or supply closets. No new features were added specifically in the Australia release. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations of Care Team Mobile features reported between any of the releases from Xanadu through Australia. ## Activation and Installation To activate Care Team Mobile, customers should request the app from the ServiceNow Store. The store provides all available apps and submission details. This remains consistent from Zurich through Australia releases. ## Additional Requirements and Compatibility There were no updates or changes to additional requirements, browser compatibility, accessibility, or localization considerations across these releases. ## Key Outcomes for ServiceNow Customers * Easily create and manage support requests directly from mobile devices, improving response times and operational efficiency. * Quickly access detailed asset information by scanning equipment tags, streamlining asset management and issue tracking. * Navigate healthcare locations within the mobile app to report and manage issues related to facilities and services, enhancing care team coordination. * Simple app activation through the ServiceNow Store ensures smooth deployment and upgrade experience. Consolidated page of all release notes for Care Team Mobile from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Mobile to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteammobile-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Care Team Mobile. {#dfrn3-careteammobile-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Create support requests](https://www.servicenow.com/docs/access?context=cto-mobile-create-requests&family=zurich&ft:locale=en-US) : Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile: * Care Team Operations for Healthcare IT * Care Team Operations for Biomed * Care Team Operations for Facilities * Care Team Operations for Environmental Services [Scan assets](https://www.servicenow.com/docs/access?context=cto-mobile-asset-scan&family=zurich&ft:locale=en-US) : Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases. [Browse locations](https://www.servicenow.com/docs/access?context=cto-mobile-browse-locations&family=zurich&ft:locale=en-US) : Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Care Team Mobile features. {#dfrn3-careteammobile-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Care Team Mobile features or functionality were removed. {#dfrn3-careteammobile-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Care Team Mobile features or functionality were deprecated. {#dfrn3-careteammobile-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Mobile. {#dfrn3-careteammobile-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Mobile, such as specific requirements or compliance levels. {#dfrn3-careteammobile-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Create support requests based on installed Healthcare Operations case types directly from your mobile device. * Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases. * View requests for specific locations, such as patient rooms or supply closets. * Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs. See [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]