--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Care Team Operations for Facilities release notes for upgrades from Xanadu to Australia # Combined Care Team Operations for Facilities release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Facilities release notes for upgrades from Xanadu to Australia This consolidated release notes document guides ServiceNow customers through the upgrade from Xanadu to Australia for Care Team Operations for Facilities. It highlights new features, security enhancements, role management updates, and activation procedures across multiple release families, emphasizing improvements introduced in the Australia release. Show full answer Show less ## Key Features and Enhancements * **Enhanced Security:** Australia introduces granular read-only field protections within the ServiceNow AI Platform® using a new "readonlyoption" field. This strengthens instance security while maintaining backward compatibility and flexibility. Customers with the feature administrator role gain expanded task capabilities previously limited to broader administrators. * **Healthcare Facilities Case Management:** Zurich release added capabilities to create and synchronize healthcare facilities support cases and work orders automatically, streamlining facilities support operations. * **Role and Responsibility Updates:** New selective user access roles such as Support Department Agent and Support Department Manager improve user assignment and administration within healthcare organizations. * **ServiceNow AI Platform Licensing Tiers:** Australia offers three AI licensing tiers---Foundation, Advanced, and Prime---each providing different levels of AI features, skills, workflows, and agents tailored to customer needs. * **Conversational Support Request Creation:** Using Now Assist in Virtual Agent (available in Care Team Portal and Mobile), users can create support requests conversationally for healthcare IT, biomed, facilities, or environmental services with intelligent validation and clarifying questions. * **AI Voice Agent for Case Creation:** The Care Team Operations Case Creation AI voice agent enables care team members to create cases via phone conversations, facilitating streamlined case intake. This requires the Care Team Operations plugin for the relevant request types. ## Upgrade and Activation Guidance * **Pre- and Post-Upgrade Tasks:** Customers should review and complete specified tasks before upgrading to Australia to ensure a smooth transition. * **Activation:** Care Team Operations for Facilities is available through the ServiceNow Store. Customers must request installation via the store and can consult cumulative release notes through the ServiceNow Store version history. ## Additional Notes * No updates, removals, or deprecations occurred in the Xanadu, Yokohama, or Zurich releases for this product. * No changes to browser requirements, accessibility, localization, or additional requirements were introduced in the Australia release. * Facilities support requests can be created directly within Care Team Portal or Mobile, enabling full visibility and management of facilities cases and corresponding work orders (including Field Service Management integration). * Role assignment processes have been streamlined to improve user configuration efficiency in facilities operations management. Consolidated page of all release notes for Care Team Operations for Facilities from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Facilities to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforfacilities-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Healthcare Facilities case](https://www.servicenow.com/docs/access?context=cto-facilities-case-overview&family=zurich&ft:locale=en-US) : Expand facilities cases to support custom support requests for your organization's facilities support department. [Create facilities support requests](https://www.servicenow.com/docs/access?context=cto-facilities-create-request&family=zurich&ft:locale=en-US) : Request support from your organization's facilities department with pre-configured catalog items. [Healthcare facilities case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-facilities-fulfilling-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=hco-facilities-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Care Team Operations for Facilities features. {#dfrn3-careteamoperationsforfacilities-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Care Team Operations for Facilities features or functionality were removed. {#dfrn3-careteamoperationsforfacilities-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Care Team Operations for Facilities features or functionality were deprecated. {#dfrn3-careteamoperationsforfacilities-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforfacilities-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Automate healthcare operations by enabling facilities support request creation and fulfillment. * Create facility support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.\] * Assign roles and responsibilities more efficiently with a streamlined user configuration process. See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Care Team Operations for Facilities has received security enhancements in the Australia release. See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&family=australia&ft:locale=en-US) for more information. | [ ]