--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Change Management release notes for upgrades from Xanadu to Australia # Combined Change Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Change Management release notes for upgrades from Xanadu to Australia This consolidated document provides ServiceNow customers with essential information about Change Management enhancements, upgrade requirements, and feature changes spanning from the Xanadu through Australia releases. It is designed to guide you through pre- and post-upgrade tasks, highlight new capabilities, and inform you about security and usability improvements relevant to Change Management in ServiceNow. Show full answer Show less ## Important Upgrade Information * **Zurich and Australia Releases:** The ITSM Enhanced Security Features plugin (com.snc.itsm.enhancedsecurity) is now activated automatically during upgrades, adding stricter "deny unless authenticated" access controls on core ITSM tables. To revert these controls, contact ServiceNow Support for assistance. * **Zurich Release:** Conflict detection mechanisms transitioned from Progress Workers to Flow-based processing, with a new UI macro supporting dynamic conflict detection display based on system properties. ## New Features * **Yokohama Release:** Introduction of the `snservicedeskagent` user role tailored for tier 1 service desk agents, enhancing operational efficiency for incident, problem, change, and request management tasks. Integration with ITSM Gen AI roles is supported. * **Change Models:** Addition of a "Model" option to the change model Type field for clarity, with "-- None --" as the default for Risk fields to ensure accurate risk evaluation. * **Mandatory Field Enforcement:** Change managers can mandate completion of required fields before state transitions according to change models. * **Security Enhancements:** Deny-unless ACLs now protect `changerequest` and `changetask` tables from unauthorized access, applicable with the Enhanced Security plugin. * **Zurich Release:** Enhanced control over CAB meeting openings via system properties; improved conflict detection tracking using Flows and Change Management Worker table; configurable limits on conflict records generated per conflict type. * **Australia Release:** Introduction of a granular `snchangeadmin` role for feature-specific administration; ability to exclude change requests from conflict detection; enhanced change templates supporting mandatory/read-only fields, versioning, and role-based access control for improved standardization and compliance. ## Changes * **Zurich Release:** The Coral theme became the default for portals and mobile experiences, offering a modern, brand-neutral look with dark theme support. * **Yokohama Release:** Users with the itil role can now propose standard change templates directly in Service Operations Workspace. ## Deprecations * **Yokohama Release:** Traditional Change Management workflows were replaced by Flow Designer-based flows for new customers, while existing customers retain their workflows. This supports easier customization and extension of change processes. ## Activation and Requirements * Change Management remains an AI Platform feature active by default from Yokohama through Australia releases. * No new browser requirements or additional technical prerequisites were introduced across these releases. ## Accessibility Enhancements * **Zurich Release:** Introduction of a dark theme option within the Coral theme improves readability and reduces eye strain for users. * **Australia Release:** The Create a change request page supports reflow, allowing zoom up to 400% without loss of content or functionality, and automatic vertical stacking for improved accessibility on various devices and screen sizes. Reflow can be disabled via system properties if needed. ## Practical Benefits for ServiceNow Customers * **Security:** Enhanced ACLs protect critical Change Management data from unauthorized access during and after upgrades. * **Operational Efficiency:** The `snservicedeskagent` role and change templates streamline change request handling, reduce errors, and improve compliance. * **Customization and Control:** Granular admin roles and configurable conflict detection provide tailored administration and risk management capabilities. * **User Experience:** Modern UI themes and accessibility improvements support diverse user needs and enhance usability across devices. By reviewing and applying these release notes, ServiceNow customers can confidently plan upgrades, leverage new Change Management capabilities, and maintain secure, efficient change processes aligned with best practices. Consolidated page of all release notes for Change Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Change Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-changemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : As part of the update to use Flow instead of Progress Workers for conflict detection, the Conflict Checker Progress UI Formatter record references a new UI macro, change_conflict_worker_progress_gate. This macro checks the change.conflict.useprogressworker system property to determine the conflict detection mechanism and then displays the corresponding UI macro to work with either Progress Workers or the Change Management Worker table. For more information, see [Conflict detection](https://www.servicenow.com/docs/access?context=c_ConflictDetection&family=zurich&ft:locale=en-US). The ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security) is now activated automatically when you upgrade to the Zurich release. Previously, the plugin was activated only on new instances. Activating the plugin adds "deny unless authenticated" access control list (ACL) rules to several IT Service Management tables. To revert to the pre-upgrade behavior, contact ServiceNow Support for a list of ACLs to deactivate on specific tables. As a last resort, Support can run a script that deactivates all the new ACLs. | | Australia | Upgrade information : The ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security) is now activated automatically when you upgrade to the Australia release. Previously, the plugin was activated only on new instances. Activating the plugin adds "deny unless authenticated" access control list (ACL) rules to several IT Service Management tables. To revert to the pre-upgrade behavior, contact ServiceNow Support for a list of ACLs to deactivate on specific tables. As a last resort, Support can run a script that deactivates all the new ACLs. | [ ] ## New features Between your current release family and Australia, new features were introduced for Change Management. {#dfrn3-changemanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [User role for service desk agents](https://www.servicenow.com/docs/access?context=installed-with-cm-itsm-roles&family=yokohama&ft:locale=en-US) : With the sn_service_desk_agent user role, increase operational efficiency by streamlining the process of asking about, gathering, and verifying information, as well as delivering quick resolutions. This role is designed for tier 1 service desk agents and is accessible when the ITSM Roles plugin (com.snc.itsm.roles) installed. The sn_service_desk_agent role includes the following roles: * sn_incident_write * sn_problem_write * sn_change_write * sn_request_write * tracked_file_reader Additionally, with the installation of the ITSM Gen AI (com.sn.itsm.gen.ai) plugin, the knowledge_user and now_assist_panel_user roles are integrated within the sn_service_desk_agent role. The sn_service_desk_agent user role can be used starting with Service Operations Workspace version 6.1. [Change model Type field](https://www.servicenow.com/docs/access?context=t_CreateAChange&family=yokohama&ft:locale=en-US) : A new Model option has been added to the change model Type field to help users identify a change that is controlled by a change model. Model is the default if a Type has not been set for the change request of a certain change model. [No default Risk value for change requests](https://www.servicenow.com/docs/access?context=t_CreateAChange&family=yokohama&ft:locale=en-US) : There is no longer a default value for the Risk field on the Change Request table. The Risk value is set to -- None -- until the risk is evaluated for the change request. This change ensures that no risk value is pre-assigned, allowing for a more accurate assessment before advancing the change [Mandatory field transition condition](https://www.servicenow.com/docs/access?context=create-a-change-model&family=yokohama&ft:locale=en-US) : Ensure mandatory fields are completed before advancing through states for a change request, as defined by the Change Model. This feature enables change managers to mandate the completion of required fields before states can progress according to the Change Model. [Deny-unless ACLs on core tables](https://www.servicenow.com/docs/access?context=features-itsm-enhanced-security-change&family=yokohama&ft:locale=en-US) : Prevent unauthorized access to change_request and change_task tables using deny-unless ACLs. The deny-unless ACLs restrict access on these tables for a non-authenticated user to perform actions such as read, write, delete, or create. This feature is available for new or zBoot customers with the installation of the ITSM Enhanced Security Features (com.snc.itsm.enhanced_security) plugin. Existing or upgrade customers must test and evaluate in their sub production instance before installing the plugin and implementing the security change in their production instance. | | Zurich | [Control opening of CAB meetings](https://www.servicenow.com/docs/access?context=attend-cab-meeting-using-cab-workbench&family=zurich&ft:locale=en-US) : Control the opening of a CAB meeting from the CAB Meeting calendar in the CAB Meeting workbench in Service Operations Workspace or in the Core UI through the sn_change_cab.com.snc.change_management.cab.use_sow_meeting system property. For more information, see [Change Management properties](https://www.servicenow.com/docs/access?context=r_ChangeManagementProperties&family=zurich&ft:locale=en-US). [Track conflict detection](https://www.servicenow.com/docs/access?context=c_ConflictDetection&family=zurich&ft:locale=en-US) : Track the progress of conflict detection using the Change - Conflict Detection flow (that runs as a system user) and the Change Management Worker table instead of Progress Workers. You can choose between the Flow and Progress Worker options by updating the change.conflict.useprogressworker system property.A new UI formatter change_conflict_worker_progress_gate.xml has been introduced to the change request form to replace the existing change_request_conflict_progress.xml . This update supports the change.conflict.useprogressworker system property when you upgrade to Zurich. The new formatter displays the same Conflict tab but selects the macro version to render the form according to the value of the new system property. [Define the maximum records for conflict detection](https://www.servicenow.com/docs/access?context=configure-conflict-properties&family=zurich&ft:locale=en-US) : Limit the maximum number of conflict records that can be generated for each conflict type when conflict detection runs through the change.conflict.max_count system property; create this system property if it is not already present. | | Australia | [Granular admin role](https://www.servicenow.com/docs/access?context=installed-with-cm-itsm-roles&family=australia&ft:locale=en-US) : Assign the single feature-specific granular sn_change_admin role to users to grant permission to configure Change Management features and system properties. This role replaces the previous general admin and ITIL roles. The sn_change_admin role includes the sn_change_writer, change_manager, and sn_change_cab.cab_manager roles. [Exclude change request records from conflict check](https://www.servicenow.com/docs/access?context=configure-conflict-properties&family=australia&ft:locale=en-US) : Exclude change requests from the conflict check process by setting the Exclude from conflict detection field to true. This setting also means that the change record is not displayed as a conflicting change when conflict checker is run on other change records. [Create change templates](https://www.servicenow.com/docs/access?context=create-change-template&family=australia&ft:locale=en-US) : Control mandatory and read-only fields for change models by configuring change templates and defining template field policies. Change templates provide baseline standardization for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change templates, templates used for change models can be proposed, reviewed, versioned, or retired. [Enhanced data model for change templates](https://www.servicenow.com/docs/access?context=change-data-model&family=australia&ft:locale=en-US) : Use the enhanced data model that supports better categorization and role-based access for change templates for all change models automatically. This feature is optional for newly created standard changes. This data model does not impact the existing standard change catalog and migration of these standard changes is not required. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Change Management features. {#dfrn3-changemanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Propose a standard change template in Service Operations Workspace](https://www.servicenow.com/docs/access?context=propose-standard-change-sow&family=zurich&ft:locale=en-US) : As a user with the itil role, you can create a standard change template proposal in Service Operations Workspace. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Change Management features or functionality were removed. {#dfrn3-changemanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Change Management features or functionality were deprecated. {#dfrn3-changemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Change Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Change Management. {#dfrn3-changemanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Change Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Change Management is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Change Management we have noted them here. {#dfrn3-changemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Change Management we have noted them here. {#dfrn3-changemanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Change Management, such as specific requirements or compliance levels. {#dfrn3-changemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : Reflow for Create a change request page : The Create a change request page now supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. | [ ] ## Localization information If there are specific localization considerations for Change Management we have noted them here. {#dfrn3-changemanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Change Management we have noted them here. {#dfrn3-changemanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Increase operational efficiency of tier 1 service desk agents with the dedicated sn_service_desk_agent role. * Require specified field details to be updated before transitioning the state of a change request by converting existing optional fields to mandatory fields. * Restrict unauthorized access to Change Management tables using deny ACLs. See [Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Review and authorize change requests and review recently implemented changes in the Change Advisory Board Workbench in the Service Operations Workspace (SOW). * Track conflict detection using the Change - Conflict Detection flow and the Change Management Worker table instead of Progress Workers. * Limit the number of conflict records for each conflict type through the change.conflict.max_count system property. * Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&family=zurich&ft:locale=en-US) for more information. | | Australia | * Configure the properties in Change Management application using the sn_change_admin role. * Manage conflict detection for change request using the new Exclude from conflict detection option. * Configure change templates with a specific change model. * Use change templates to manage the change request creation process. See [Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&family=australia&ft:locale=en-US) for more information. | [ ]