--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Clone Admin Console release notes for upgrades from Xanadu to Australia # Combined Clone Admin Console release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Clone Admin Console release notes for upgrades from Xanadu to Australia This consolidated release notes document guides ServiceNow customers through the key updates, new features, changes, deprecations, and activation details for upgrading the Clone Admin Console from the Xanadu release family through to Australia. It serves as a comprehensive resource to help you prepare for, understand, and optimize your Clone Admin Console experience during and after upgrade. Show full answer Show less ## New features * **Target Instance Modal (Xanadu):** Enables requesting clones directly from the form, including adding new target instances without leaving the interface. * **Backup Usage:** Supports faster cloning by using existing backups from other clones, with fallback to on-demand backups if unavailable. * **Clone Storage:** Separates storage of legacy clones and new clones, with new clones managed and displayed within the updated Clone Admin Console interface. * **Instance Overview Page (Australia):** Displays last-cloned timestamps to identify stale environments and prioritize updates. * **Multi-Instance View:** Allows monitoring clone activity across multiple connected instances via a single console; requires both source and target instances on Australia Patch 2 or later. * **Clone FAQ Agent (Now Assist integration):** Provides AI-assisted answers to cloning questions directly within the console, simplifying onboarding and support for users; requires a Now Assist license. * **Dedicated Help Page:** Replaces the static FAQ section with consolidated, curated clone help articles and details about the Now Assist AI skill for enhanced user experience. * **Clone Request Estimated Completion:** Shows relative estimated completion times on clone requests to help plan activities effectively. * **OAuth 2.0 Authentication for Clone Targets:** Enables secure clone authentication without local admin credentials, requiring Australia Patch 5 or later on both source and target. ## Changes * **Authentication Model:** Switched to JWT certificate-based authentication for improved security and simplified cross-instance authentication. * **Menu Navigation:** All clone-related functions consolidated under the Clone Admin Console menu item for streamlined access. * **Clone Request Flexibility:** Allows submitting new clone requests even if another clone is scheduled, provided requests are more than five days apart, removing previous restrictions. * **Clone Summary:** Highlights upcoming clones within 30 days involving the same target instance to help avoid conflicts. * **Configuration Tab:** All clone-related settings grouped under a single tab for better organization. * **Rename of Clone Home:** The menu item is now called Clone Activity to better reflect its purpose. * **Clone Profile Script Updates:** Fixed issues with clonecleanupscript status propagation across profiles; requires Australia Patch 5 or later. ## Deprecations and Removals * **Legacy Clone Request Page:** The legacy cloneinstance.DO page is retired starting with the Australia release; users are redirected to the new request page. * **Static FAQ Content:** Removed from the landing page and moved to the new Help page for consolidated support content. * **Legacy Clone Requests via Lists and Forms:** No longer supported; users will be redirected to the new request page after 30 seconds. ## Activation and Requirements * **Activation:** Clone Admin Console is now a ServiceNow AI Platform feature active by default in Australia; no separate installation from the ServiceNow Store is required in this release. * **Licensing:** Now Assist license is required to enable AI-assisted clone FAQs. * **Compatibility:** Certain features like Multi-Instance View, OAuth target authentication, and clonecleanupscript status require Australia Patch 2 or 5 or later on both source and target instances. ## Practical Benefits for ServiceNow Customers * Easily monitor and manage clone activities across multiple instances from a unified console, improving operational visibility. * Leverage AI-assisted guidance within the Clone Admin Console to reduce learning curves and support effort. * Benefit from enhanced security through JWT and OAuth 2.0 authentication models, reducing credential management risks. * Plan cloning activities better with estimated completion times and conflict-preventing clone summaries. * Streamlined navigation and configuration improve usability and reduce administrative overhead. Consolidated page of all release notes for Clone Admin Console from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Clone Admin Console release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Clone Admin Console to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloneadminconsole-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Clone Admin Console. {#dfrn3-cloneadminconsole-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Target instance modal](https://www.servicenow.com/docs/access?context=clone-ui-request-clone&family=xanadu&ft:locale=en-US) : Request a clone to copy the data from a production instance to a non-production instance or to copy the data between non-production instances. You can request a clone without leaving the form by using the add an instance option in the clone request target instance field. [Using the same backup from another clone](https://www.servicenow.com/docs/access?context=Clone-UI&family=xanadu&ft:locale=en-US) : Use the backup from another clone when you're selecting a backup option for a faster backup process. If the backup no longer exists, it triggers an on-demand backup instead. [Clone storage](https://www.servicenow.com/docs/access?context=Clone-UI&family=xanadu&ft:locale=en-US) : Legacy clones and new clones are stored separately. Clones that you request via the Clone Admin Console are stored on a new table and displayed within the new console.  Legacy clones aren't shown in the Clone Admin Console. Clones that you initiate via the legacy Request Clone page are stored on the legacy Clone History table. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Instance Overview Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Instance Overview page now displays last-cloned timestamps for each instance, enabling you to quickly identify stale environments and prioritize update activities. [Multi-Instance View](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : View clone activity across connected instances from a single console. Opt in from ConfigurationMulti-Instance View to begin monitoring multiple instances simultaneously. Both the source and target instances must be on Australia Patch 2 or a subsequent release to use Multi-Instance View. [Clone FAQ Agent (via Now Assist)](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : Get answers to clone questions directly in the console, powered by curated ServiceNow clone documentation. This AI-assisted capability streamlines the learning experience for new users. Now Assist license requirement : Requires a Now Assist license. If Now Assist is installed after the Clone Admin Console, reinstall the console from the Store to enable the skill. [Help Page](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The static FAQ section on the Homepage has been replaced with a dedicated Help page. Links to curated clone help articles are now consolidated into the new dedicated Help page for a streamlined user experience and details about the Now Assist AI skill. [Clone Request Estimated Completion](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Request page now displays an estimated completion time beneath the selected Date/Time. A relative time indicator (for example, "in 2 hours" or "in 2 weeks") helps you plan activities accordingly. [OAuth 2.0 authentication for clone targets](https://www.servicenow.com/docs/access?context=clone-oauth-authentication&family=australia&ft:locale=en-US) : Authenticate clone requests to target instances using OAuth 2.0 without requiring local admin credentials. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use OAuth target authentication. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Clone Admin Console features. {#dfrn3-cloneadminconsole-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Updated authentication model](https://www.servicenow.com/docs/access?context=configure-target-instance&family=australia&ft:locale=en-US) : Clone Admin Console now uses JWT certificate-based authentication instead of username and password authentication, improving security and simplifying cross-instance authentication. [Updated clone menu navigation items](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related functions are now available under the Clone Admin Console menu navigation item. [Submit a new clone even if another clone is scheduled](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Create an additional clone request even if there's already a future clone for that target. This feature removes the previous limitation where any new clone requests were not allowed until all existing requests were canceled. You can now submit new clone requests if more than five days apart from existing ones. [Clone summary](https://www.servicenow.com/docs/access?context=t_StartAClone&family=australia&ft:locale=en-US) : Help prevent clone conflicts with the Clone summary, which highlights clones that are scheduled in the next 30 days that involve the same target instance. [Configuration tab](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : All clone-related settings are now grouped under a single Configuration tab for improved organization and discoverability. [Clone Home Renamed to Clone Activity](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) : The Clone Home menu item has been renamed to Clone Activity to be more descriptive of the page's purpose and improve navigation clarity. Clone profile script updates : Fixed an issue where setting a script in the clone_cleanup_script table to active=false or active=true did not apply consistently across all clone profiles the script was listed on. Changes now propagate correctly. Both the source and target instances must be on Australia Patch 5 or a subsequent release to use cleanup script status. | [ ] ## Removed Between your current release family and Australia, some Clone Admin Console features or functionality were removed. {#dfrn3-cloneadminconsole-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Clone Admin Console features or functionality were deprecated. {#dfrn3-cloneadminconsole-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * The legacy clone request page clone_instance.DO is going to be retired in the A release. * Update to the latest version for the best experience and performance improvements. To update Clone Admin Console, see [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US). | | Australia | Static FAQ Content : Static FAQ content has been removed from the landing page and consolidated into the new dedicated Help page for a streamlined user experience. Clone requests via lists and forms (legacy) : Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds. | [ ] ## Activation information Review information on how to activate Clone Admin Console. {#dfrn3-cloneadminconsole-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install the Clone Admin Console by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Clone Admin Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Clone Admin Console is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Clone Admin Console, such as specific requirements or compliance levels. {#dfrn3-cloneadminconsole-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Clone Admin Console we have noted them here. {#dfrn3-cloneadminconsole-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Use a new backup when you're backing up the Clone Admin Console to make the backup go more quickly. * View the Clone preserver guidance added to the Create a clone form to understand how to use Clone preservers. * Clone related queries now go through ACLs. Custom clone flows should be tested. See [Clone Admin Console](https://www.servicenow.com/docs/access?context=Clone-UI&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | * Configure the update set preservation up to 12 minutes before the clone executes. * Preserve your in-progress update sets, regardless of when the scope was created in the specified time frame. See [Clone Home (dashboard)](https://www.servicenow.com/docs/access?context=Clone-UI&family=zurich&ft:locale=en-US) for more information. | | Australia | * Access all clone functions from the Clone Admin Console menu navigation item. * Monitor clone activity across multiple connected instances from a single console view. * Get answers to clone questions directly in the console with AI-assisted Now Assist capability. * Plan clone activities with estimated completion time indicators. See [Instance Clone](https://www.servicenow.com/docs/access?context=instance-clone-landing&family=australia&ft:locale=en-US) for more information. | [ ] *[\>]: and then