--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Cloud Account Management release notes for upgrades from Xanadu to Australia # Combined Cloud Account Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Cloud Account Management release notes for upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Cloud Account Management (CAM) updates from the Xanadu release through to the Australia release. It is designed to assist customers in preparing for their upgrade by summarizing new features, changes, deprecations, and other important information across multiple releases. Show full answer Show less Notably, there were no updates in the Xanadu, Zurich, or Australia releases themselves, with most new features and important information introduced during the Yokohama release. ## Key Features Introduced * **Data Visualization and Governance:** CAM now enables identification of account violations and severity levels using prebuilt policies within the Cloud Configuration Governance component, supporting AWS, Azure, and GCP accounts. This helps ensure compliance and improve security by automatically detecting and categorizing violations across cloud platforms. * **Account Request Integrations:** Support for AWS account and Azure subscription requests via direct API, Terraform, and GitHub integrations streamlines provisioning workflows. * **Cloud Cost Tracking:** Integration with the Cloud Cost Management Workspace component provides real-time visibility into cloud expenditures, helping organizations manage budgets and optimize costs. (Requires a Cloud Cost Management Workspace subscription.) * **Provision Modes:** Flexible infrastructure management is supported through provision modes, including Terraform Cloud/Enterprise for AWS and cloud native interfaces for AWS and Azure. * **Unmanaged Account Onboarding:** Ability to onboard and govern AWS and Azure accounts that were created outside the CAM workflow, ensuring consistent governance across all accounts. * **Terraform API Key Setup:** Integration with Terraform Cloud/Enterprise and AWS APIs enables automation of account provisioning and management. * **Account Management Enhancements:** Update account ownership with optional propagation to all related configuration items (CIs), and certify cloud accounts through defined data certification processes to promote organizational compliance. * **Request Policy Management:** Customizable default automated policies allow setting guardrails for account approvals, budget approvals, and configuration assignments, managed via the Policy as Code Engine. Approval workflows can be tailored using the standard playbook designer (Playbooks). ## Activation and Additional Information * Cloud Account Management is available for installation through the ServiceNow Store as the `snitomcam` application. Customers must request it from the Store to activate the product. * Localization support is provided for all languages supported by the ServiceNow AI Platform. * Accessibility improvements include zoom functionality with multiple zoom levels (110% to 400%) for enhanced usability. ## Upgrade Considerations Before upgrading to the Australia release, customers should review and complete any prescribed pre- and post-upgrade tasks to ensure a smooth transition. No features were removed or deprecated between Xanadu and Australia, minimizing disruption risks. ## Summary for ServiceNow Customers By upgrading CAM from Xanadu to Australia, customers gain enhanced governance capabilities, improved automation through integrations with Terraform and cloud APIs, and real-time cost management insights. These features collectively improve cloud account compliance, streamline provisioning processes, and enable better budget control. The product is modular and activated via the ServiceNow Store, with strong accessibility and localization features to support diverse user needs. Consolidated page of all release notes for Cloud Account Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Cloud Account Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloudaccountmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Cloud Account Management. {#dfrn3-cloudaccountmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [About data visualization in Cloud Account Management](https://www.servicenow.com/docs/access?context=about-data-visualzation-cam&family=yokohama&ft:locale=en-US) : Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management. Note: Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription. [About provision modes in Cloud Account Management](https://www.servicenow.com/docs/access?context=about-provision-modes&family=yokohama&ft:locale=en-US) : Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure). [Add an unmanaged cloud account](https://www.servicenow.com/docs/access?context=add-unmanaged-account-cam&family=yokohama&ft:locale=en-US) : Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren't initially created through CAM. [Set up Terraform API key in ServiceNow](https://www.servicenow.com/docs/access?context=admin-setup&family=yokohama&ft:locale=en-US) : Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs. [Update cloud account details](https://www.servicenow.com/docs/access?context=update-account-ownership&family=yokohama&ft:locale=en-US) : Manage account ownership for an account and optionally propagate the change to all CIs associated with that account. [Certify an account](https://www.servicenow.com/docs/access?context=certify-account&family=yokohama&ft:locale=en-US) : Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes. [Review request policies](https://www.servicenow.com/docs/access?context=viewing-pace-policy&family=yokohama&ft:locale=en-US) : Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Cloud Account Management features. {#dfrn3-cloudaccountmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Cloud Account Management features or functionality were removed. {#dfrn3-cloudaccountmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Cloud Account Management features or functionality were deprecated. {#dfrn3-cloudaccountmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Cloud Account Management. {#dfrn3-cloudaccountmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Cloud Account Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels. {#dfrn3-cloudaccountmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Localization information : Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Create and manage cloud accounts efficiently either by manual or automated processes. * Manage and track cloud account requests using the requester dashboard. * Visualize data tailored for the admin persona with deeper insights into cloud accounts. * Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on. * Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts. See [Cloud Account Management](https://www.servicenow.com/docs/access?context=cam-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]