--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Collaborative Work Management release notes for upgrades from Xanadu to Australia # Combined Collaborative Work Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 27 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Collaborative Work Management release notes for upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with essential information on Collaborative Work Management (CWM) updates from the Xanadu to Australia releases. It outlines new features, changes, upgrade considerations, activation instructions, accessibility improvements, and highlights to help you prepare for and optimize your upgrade experience. Show full answer Show less ## Key Features * **Templates for Boards and Docs:** Create, customize, save, and manage reusable templates to standardize workflows and accelerate setup. * **Board Views and Preferences:** Customize display settings, save personal or shared views, switch quickly between views, and filter tasks by update date or status. * **Data Export:** Export Boards to CSV or Excel and Docs to PDF for broader sharing and analysis. * **My Work Dashboard:** Consolidated view of all assigned tasks across CWM and integrated applications with filtering and progress tracking. * **Duplication of Boards and Docs:** Save time by cloning existing Boards or Docs including tasks, collaborators, and content. * **Board Automations:** Automate notifications and emails using dynamic user assignments from People-type columns. * **Real-time Collaboration in Docs:** Multi-user concurrent editing with colored cursors and inline commenting features, including @mentions and email notifications. * **Request Access and Permission Management:** Easily request and manage access to Spaces and Boards via URLs and share permissions modal. * **Enterprise Agile Planning (EAP) Integration:** Link Agile and non-Agile work items for unified sprint planning and reporting within CWM. * **Kanban View Enhancements:** Use quick filters, horizontal and vertical swimlanes, and customize card layouts for focused task visualization. * **Dynamic Data Linking in Docs:** Reference ServiceNow records directly in Docs with automatic updates to reflect current data. * **Agile Sprint and Scrum Task Management:** Plan and manage sprints with custom durations, generate scrum tasks with AI assistance, and track dependencies and relationships across views. * **Project Workspace Integration:** Manage project and demand tasks within CWM with automatic roll-up of work progress to Project Workspace. * **Import Tasks with Now Assist:** Import tasks and stories from spreadsheets, documents, or images using AI for column mapping and data preview. * **Formula Columns:** Create calculated fields within Boards to derive metrics and insights automatically, with AI-assisted formula generation. * **Navigation Panel Improvements:** Drag and drop Spaces, Boards, and Docs for easier organization. * **ServiceNow Otto AI Platform:** Enhanced conversational AI integrated into workflows with multi-tier licensing options for AI capabilities. * **Accessibility Enhancements:** Configurable workspace supporting WCAG 2.1 Level AA conformance, including reflow support for zoom and layout adjustment, and a new Coral theme with dark mode. ## Key Changes * Improved user experience in navigation, sharing, and task access management to reduce email clutter and improve collaboration. * Enhanced Board automation cards with sequential numbering for easier error identification. * Improved spell check and hyperlink insertion in Docs. * Better task visibility in My Work with consolidated task grouping and refined filters. * Introduction of new columns such as Sprint and Story points for task planning. * Inline comment enhancements in Docs, including visual highlights, edit/delete options, and comment thread tracking. * Default third-party Large Language Models (LLMs) replace the Now LLM Service for AI assets, with Now LLM still available for manual selection. ## Upgrade and Activation Notes Before upgrading to Australia, review the pre- and post-upgrade tasks. Collaborative Work Management is available via the ServiceNow Store and must be requested for installation. The release notes for each version from Xanadu to Australia contain no removals or deprecations, ensuring continuity of functionality. ## Practical Benefits for ServiceNow Customers * Standardize and accelerate project setup with templates and saved views tailored to different audiences. * Streamline task and project management with integrated Agile planning, sprint execution, and project workspace synchronization. * Enhance collaboration through real-time editing, inline comments, and efficient access requests. * Improve productivity using AI-powered task imports, scrum task generation, and formula columns for data insights. * Ensure accessibility and usability with WCAG 2.1 Level AA compliance and customizable UI themes. * Reduce manual work and improve visibility by connecting work across ServiceNow applications in a unified workspace. ## Additional Considerations Browser requirements and localization have no changes across these releases. Accessibility improvements support users with low vision or other needs through zoom-friendly layouts and dark mode options. The ServiceNow Otto AI platform provides scalable AI capabilities depending on your license tier. Consolidated page of all release notes for Collaborative Work Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Collaborative Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Collaborative Work Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-collaborativeworkmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Collaborative Work Management. {#dfrn3-collaborativeworkmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Use templates for Boards and Docs](https://www.servicenow.com/docs/access?context=templates-in-cwm-for-spaces-boards-and-docs&family=xanadu&ft:locale=en-US) : With templates in CWM, you get a predefined format for Boards and Docs, which you can use as-is or customize to suit your workflow. You can use templates for new Boards and Docs or apply them to existing ones. You can also save an existing Board or Doc in its current format as templates. Template Center provides a centralized space where you can manage all templates for Boards and Docs. [Board views in CWM](https://www.servicenow.com/docs/access?context=board-views-in-cwm&family=xanadu&ft:locale=en-US) : Create and customize Board display preferences such as column display and order, sorting, and filters based on the audience and purpose. * Save Board display preferences as personal or shared views. * Create shared views for the team so that all the team members consuming the data have the same experience. * Create multiple views for the same Board so that you can display data in a way that is fit for your audience. * Quickly switch between views to avoid manually updating display preferences each time the audience is changed. * Update the view preferences anytime to adapt to changing processes. [Export a CWM Board to CSV or Microsoft Excel](https://www.servicenow.com/docs/access?context=export-a-board-in-cwm-to-csv-or-excel&family=xanadu&ft:locale=en-US) : Extract data of the tasks on a CWM Board into a CSV or Microsoft Excel file so that you can use it to obtain insights, share with stakeholders, and prepare for analysis or presentations. The exported CSV or Excel file doesn't retain the hierarchy of the CWM tasks from the List view. [Export a Doc in CWM to a PDF file](https://www.servicenow.com/docs/access?context=export-a-doc-in-cwm-to-a-pdf-file&family=xanadu&ft:locale=en-US) : Export pages of CWM Docs as PDF files so that you can share documentation across emails to multiple teams or to stakeholders who don't have access to CWM. [My Work in CWM](https://www.servicenow.com/docs/access?context=my-work-in-cwm&family=xanadu&ft:locale=en-US) : Manage all your assigned work such as CWM tasks, project tasks, RIDAC items, Agile stories, and demand tasks from a consolidated dashboard view with My Work. * Track overall progress on all work that's assigned to you and quickly identify tasks that are high priority or overdue using different widgets and visualizations in the Overview tab. * View all assigned tasks in a list view from the List tab. From this view, you can also navigate to the source item. If a Risk is assigned to you, you can navigate directly to the relevant RIDAC page in Project Workspace for more details. * Filter the dashboard to show only specific tasks or from a specific date range. [Duplicate a Board in CWM](https://www.servicenow.com/docs/access?context=duplicate-board-in-cwm&family=xanadu&ft:locale=en-US) : Save time by duplicating an existing Board to copy all the task and collaborator details without having to copy the information manually. * The copied Board is added to the same Space as the original Board. * The states of all the copied tasks are reset to default in the Board. * Any custom columns in the original Board are copied to the new Board. [Duplicate a Doc in CWM](https://www.servicenow.com/docs/access?context=duplicate-doc-in-cwm&family=xanadu&ft:locale=en-US) : Save time by duplicating an existing Doc to copy all its pages and content without having to copy the information manually. The copied Doc is added to the same Space as the original Doc. [Add People column users in Board automations](https://www.servicenow.com/docs/access?context=implementing-automations-in-collaborative-work-management&family=xanadu&ft:locale=en-US) : Board automations to notify and send an email can now include users and groups from the columns of the CWM task. For example, you can create an automation to notify the task assignee whenever a task priority is updated. The users are dynamically picked from the Assigned to column of the task. Similarly, a custom column of the type People can be used to create such automation. | | Yokohama | [Keyboard shortcuts for workspace actions](https://www.servicenow.com/docs/access?context=cwm-spaces&family=yokohama&ft:locale=en-US) : Use the keyboard shortcut to quickly search for and go to a Space, Board, or Doc. * Mac OS: Option + F * Windows OS: Alt + F Also, the Search bar displays all the recent Spaces, Boards, and Docs that you've navigated to within the CWM workspace so that you can quickly select from the recent items without having to search for them again. [Real-time collaboration in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=yokohama&ft:locale=en-US) : Edit a Doc page concurrently with multiple other editors. Colored cursors denote the current location of editors on the page. You can choose to show or hide these indicators. Note: To use the full functionality of Docs when using Docs v6.0.0 within CWM workspace, ensure that you upgrade Collaborative Work Management to v5.0.0. For more information, see [KB2017926](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2017926). [Requesting access to a Space or Board from its URL](https://www.servicenow.com/docs/access?context=cwm-spaces&family=yokohama&ft:locale=en-US) : * CWM users can quickly request access to a Space or Board through the Request access button, which sends an actionable email request to Space owners and editors. * Space owners can approve or reject the request directly from the email without having to open the CWM workspace. [Requesting to elevate user access role to Editor](https://www.servicenow.com/docs/access?context=share-space-in-cwm&family=yokohama&ft:locale=en-US) : Easily send a request to Space owners and editors to request elevating your role to Editor by selecting the Viewing mode indicator in the Board header that indicates that you have only the Viewer role. [Managing access in the Share permissions modal](https://www.servicenow.com/docs/access?context=share-space-in-cwm&family=yokohama&ft:locale=en-US) : Easily identify users who already have access to your Space and the users who requested access using the following two sections in the Share permissions modal. * People with Access section: Manage the access level of existing collaborators to Editor, Viewer, or Owner, or remove them from the Space. * Pending Access section: Review requests from users and choose to grant or deny them access to your Space. [Managing Space permissions for task assignees and other users](https://www.servicenow.com/docs/access?context=share-space-in-cwm&family=yokohama&ft:locale=en-US) : Identify task assignees who don't have access to the workspace through a lock icon next to the user name. This icon is visible in the List view of the Board in the columns of type People such as Assigned to, Additional Assignee, and Assignment group. You can either use the workspace prompt to grant assignees Viewer access or choose to manage their access level later from the Share permissions modal. [Share task details with Task URLs](https://www.servicenow.com/docs/access?context=add-tasks-to-board-in-cwm&family=yokohama&ft:locale=en-US) : Provide direct access to a specific CWM Task record to share with team members and stakeholders by copying its URL. The task opens in the side panel in the context of the Board that it belongs to, eliminating the need to search through multiple items on the Board. [Improved user experience for Board views](https://www.servicenow.com/docs/access?context=update-a-cwm-board-view&family=yokohama&ft:locale=en-US) : Avoid accidentally losing unsaved Board view edits when you try to navigate away from the Board or refresh the browser tab by responding to a displayed workspace prompt. | | Zurich | [Enterprise Agile Planning (EAP) integration with CWM](https://www.servicenow.com/docs/access?context=integrate-eap-with-collaborative-work-management&family=zurich&ft:locale=en-US) : Enhance visibility and streamline planning for your teams with EAP integration into CWM. For Agile teams managing non-agile work items like incidents and change tasks, this integration bridges the gap by automatically creating a dedicated Space and Board in CWM. Agile work is seamlessly brought over via Connected Work, while EAP sprints are reflected directly in CWM's Sprint planning view, thus enabling unified planning across all work types. Teams can plan work for their sprints and update work status directly from the CWM Board, with performance reports in EAP dynamically reflecting these changes. This integration enables teams to manage their full scope of work from a single, connected workspace. [Board preferences](https://www.servicenow.com/docs/access?context=cwm-boards&family=zurich&ft:locale=en-US) : Reduce cognitive load and focus on the most relevant and actionable tasks by filtering work items on CWM boards based on their last updated date and hiding those items marked as Closed complete. From the Board preferences menu on the Board header, you can choose to show items last updated within 7 days, 30 days, 90 days, 120 days, or 1 year. [Kanban card layout settings](https://www.servicenow.com/docs/access?context=cwm-board-views&family=zurich&ft:locale=en-US) : Surface the information that's most relevant to you using Card Layout settings for Kanban view of a CWM Board. You can now personalize Kanban cards by selecting up to five fields to display on them. For a cleaner, distraction-free view, you can enable the Compact layout, which shows only the work item name on the card. Alternatively, the Full view shows all selected fields, offering better context directly on the card. Based on your workflow needs, tailor your workspace to enhance the way you track tasks. [Dynamic data linking in CWM Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) : Keep record information in your documentation current and reduce manual effort with the Dynamic data linking feature in Docs. You can now reference any ServiceNow application record and Docs will automatically reflect the latest updates from those records. For example, if you add a reference to a Project record, the reference will show the latest field information of the project in Docs without requiring manual edits. Clicking the project reference opens up the project form so that you can view the full details of the project record and make any necessary changes. Dynamic linking also enables adding references to a particular field of a record, such as Assigned to of an Incident record. You can add references from any ServiceNow table that you have access to, with no setup or configuration needed, thereby eliminate the hassle of switching between applications to copy and paste data from various records into Docs. [Agile sprint planning in CWM](https://www.servicenow.com/docs/access?context=agile-sprint-planning-in-cwm&family=zurich&ft:locale=en-US) : Plan, track, and manage work for your teams by using Agile sprint planning in the CWM workspace. You can use CWM to manage tasks in multiple methodologies including ad hoc, waterfall, and Agile practices. * View such details as the backlog, current sprint, and future sprints at a glance from the Sprint planning view of the CWM Board. * Add Agile item types, such as stories, with other CWM tasks to the backlog. * Create sprints with a custom duration and sprint capacity. [Connect work](https://www.servicenow.com/docs/access?context=unified-boards-for-connected-work-in-cwm&family=zurich&ft:locale=en-US) : Streamline team collaboration and planning by enabling your teams to view and plan all their work in one place by connecting work across multiple ServiceNow applications. By defining the type of work you want to connect to CWM, you can bring in records from other applications into CWM Boards. After the records are added to a CWM Board, your teams can update their status and other details from within CWM. They can also perform sprint planning for all the work on the Board. This unified experience improves efficiency because your teams don't have to switch between multiple workspaces. [Navigation panel enhancements](https://www.servicenow.com/docs/access?context=cwm-spaces&family=zurich&ft:locale=en-US) : Move Spaces, Boards, and Docs around in the navigation panel of the workspace by using the drag and drop functionality. [Enhancements to Kanban view](https://www.servicenow.com/docs/access?context=cwm-board-views&family=zurich&ft:locale=en-US) : * Quick filters: Filter the tasks based on the work type that you would like to see in the Kanban view of a CWM Board. You can select single or multiple work item types based on the swim lanes selected. Any filters that you apply to the Kanban view are specific to this view and aren't applied to List or Gantt views. * Horizontal lanes: Group the cards on the Kanban view by using a vertical and horizontal lane for improved visibility into the type and progress of work. You can save horizontal lane preference into Board views and templates. [Copying and pasting content within Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) : Copy and paste the content such as text, images, lists, and tables from one Doc page to another. The following content is supported for the copy and paste action: * Text blocks with existing formatting * Bulleted and numbered lists * Tables * Images * Single and multiple paragraph blocks into a table cell * Lists into a table cell * Images into a table cell [New keyboard shortcuts](https://www.servicenow.com/docs/access?context=cwm-spaces&family=zurich&ft:locale=en-US) : * Create Space: * macOS: Option + S * Windows OS: Alt + S * Create Board: * macOS: Option + B * Windows OS: Alt + B * Create Doc: * macOS: Option + D * Windows OS: Alt + D [Keyboard shortcut enhancements within CWM Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) : * Insert a URL in the Doc: * macOS: Cmd + K * Windows OS: Ctrl + K * Insert a new row in a table after the last row: Enter * Move to adjacent cells within a table: Arrow keys * Create a new list item within an existing list in a table or paragraph: Enter * Create a new line in the same bullet point: Shift + Enter * Indent a list item: Tab | | Australia | [Project Workspace integration with CWM](https://www.servicenow.com/docs/access?context=connect-project-workspace-cwm&family=australia&ft:locale=en-US) : Deliver your part of a project without leaving CWM or duplicating work progress in Project Workspace. Track project tasks assigned to you in My Work, break them down into CWM tasks and stories directly from a Board, and see the project and project task that you're contributing to. Save time on status updates because your work rolls up to the project automatically. Any child tasks that you create are automatically linked to the parent project task and its project, you can reassign or remove that connection as work evolves, and project managers see the same updates in Project Workspace. [Import tasks into CWM Boards using Now Assist](https://www.servicenow.com/docs/access?context=importing-tasks-cwm-boards&family=australia&ft:locale=en-US) : Reduce manual effort when onboarding existing work to CWM by importing tasks or stories from spreadsheets, documents, or images. Upload a file and Now Assist analyzes the data and proposes how each source column maps to a column on your board. Review and adjust the AI-proposed mapping, add source columns as new custom columns if needed, and preview the full task list before confirming. The import runs in the background and a workspace notification reports the outcome when it completes. [Inline comments and email notifications in Docs](https://www.servicenow.com/docs/access?context=add-comments-to-docs-in-cwm&family=australia&ft:locale=en-US) : Streamline collaboration by enabling inline comments in Docs. Select text to add a comment, mention colleagues using @, and include hyperlinks by pasting URLs. You can comment on plain text, hyperlinks, dynamic data, and text inside table cells, and track discussions through threads, all without leaving the page or switching applications. Email notifications with comment details, document name, workspace name, and document path are sent when a reply is added to your comment or when you're @-mentioned. Each notification includes a button that opens the document and navigates directly to the comment. Edit or delete your comments and choose to show or hide comment highlights. Users with read-only access can add comments and participate in comment threads. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Team member roles for project work](https://www.servicenow.com/docs/access?context=cwm-team-member-roles&family=australia&ft:locale=en-US) : View and update project and demand tasks directly in CWM using team member roles, installed alongside Collaborative Work Management. The team member read role lets users view project and demand tasks and leave comments. The team member read-write role also lets users edit those tasks. Team members can view and manage the work assigned to them and their team through My Work and Connected Work in CWM. [Formula columns in CWM](https://www.servicenow.com/docs/access?context=add-formula-column-cwm-boards&family=australia&ft:locale=en-US) : Gain deeper insights into your work by adding formula columns to your List view in CWM Boards. Create calculations that automatically compute values across your tasks, such as summing hours, calculating date differences, or deriving metrics from existing fields. Build formulas manually using the Formula Builder panel, which guides you through selecting functions and referencing columns with inline suggestions. As you type, the builder validates your formula in real time and displays clear error messages if corrections are needed. You can accelerate formula creation with AI by describing your calculation in natural language. AI generates a valid formula that you can insert directly into the editor, saving you the time to manually build a valid formula. [Kanban board filters](https://www.servicenow.com/docs/access?context=cwm-board-views&family=australia&ft:locale=en-US) : Save time finding the work that matters most by applying quick filters directly on your Kanban board. As you adjust filter conditions in the header, the quick filter panel stays in sync, and vice versa. Your filter choices automatically apply to saved views and CWM Board templates, so the next time that you open the board, your preferences are readily available. [Scrum tasks](https://www.servicenow.com/docs/access?context=managing-scrum-tasks-for-stories-cwm&family=australia&ft:locale=en-US) : Improve sprint execution by breaking user stories into scrum tasks that make estimation easier and daily progress visible. These tasks appear as nested children in the List, Kanban, and Sprint planning views, so that your team sees how individual efforts roll up into the larger story. Using AI to generate an initial set of scrum tasks based on your story descriptions, you can reduce the overhead of task creation. Trigger scrum task generation from the story form or from the Sprint planning view. The result is a relevant set of tasks to use as a starting point. You can then review, edit, and add the generated tasks to fit your team's workflow. [Task dependencies and relationships](https://www.servicenow.com/docs/access?context=managing-task-dependencies-relationships-cwm&family=australia&ft:locale=en-US) : Increase visibility into how work is connected by linking related items directly in CWM and avoid switching context to track dependencies. As these relationships surface across Kanban, List, and Gantt views with clear visual cues, you can improve planning confidence for your teams. Blocked items stand out at a glance, helping teams spot bottlenecks early, communicate delays quickly, and plan tasks in the right sequence. [Image download from docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) : Save images from your CWM documents directly to your device, making it easier to share or use them outside of the Docs environment. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Collaborative Work Management features. {#dfrn3-collaborativeworkmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Share a Space in CWM and manage sharing permissions](https://www.servicenow.com/docs/access?context=share-space-in-cwm&family=xanadu&ft:locale=en-US) : While sharing a space with other collaborators, you can now search users and groups by email along with their name. This feature helps you choose the right collaborator in cases where individual users or groups have the same name. | | Yokohama | [Improved navigation in the workspace](https://www.servicenow.com/docs/access?context=cwm-spaces&family=yokohama&ft:locale=en-US) : The improved navigation panel provides a simpler and cleaner user interface. At a given time, the navigation panel shows the contents of just one Space to provide a distraction-free experience while you work.Use the Spaces menu to choose a different Space or use the Search option to quickly find and open any Space, Board or Doc.Additionally, you can also choose to resize the navigation panel or collapse it altogether to increase the working area for your Boards or Docs. [Verify content through browser spell checks](https://www.servicenow.com/docs/access?context=cwm-docs&family=yokohama&ft:locale=en-US) : Identify and manage incorrect spellings in typed or pasted content in a Doc. The incorrect spellings are highlighted automatically, and you can correct them using the right-click menu options on the highlighted word. [Improved user experience for adding hyperlinks in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=yokohama&ft:locale=en-US) : Insert hyperlinks in a Doc easily and quickly through the formatting toolbar, inline commands, or by pasting a copied link. The pasted URL can be converted into a hyperlink by pressing the Space or Enter key and edited using the inline edit modal. [Numbering on automation cards](https://www.servicenow.com/docs/access?context=manage-or-delete-automations-in-cwm&family=yokohama&ft:locale=en-US) : Instead of record numbers, Board automation cards show a sequential list numbering of 1, 2, 3, and so on. Error messages use these list numbers so you can easily identify an existing automation from the list of available automations for the Board. [Improved user experience for copying links of Boards](https://www.servicenow.com/docs/access?context=board-views-in-cwm&family=yokohama&ft:locale=en-US) : Ensure that your team sees the same data as you while sharing links of your Boards through the Copy link action, which now accesses the linked workspace showing the view in which the Board is displayed to you regardless of the user's view settings. [Redirection to the CWM task from notification emails](https://www.servicenow.com/docs/access?context=cwm-boards&family=yokohama&ft:locale=en-US) : Access task details when you open a task from an assignment email from CWM in a new browser tab in the context of its Board rather than being directed to the workspace home page. [Redirection to the specific doc pages from notification emails](https://www.servicenow.com/docs/access?context=cwm-docs&family=yokohama&ft:locale=en-US) : Access the specific Doc page that you are @-mentioned in by selecting View Doc in the notification email, eliminating the need to look through multiple pages in the Doc. [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The CWM workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | [My Work enhancements](https://www.servicenow.com/docs/access?context=my-work-in-cwm&family=zurich&ft:locale=en-US) : Track all your work at one place using enhanced My Work. My Work now supports all ServiceNow task records-such as incidents, changes, and requests-whether they originate in CWM or outside, giving you a unified view of everything assigned to you. This helps you stay on top of overdue or open tasks and improves on-time delivery. Additionally, the Item type filter is refined to show all CWM tasks (including custom ones) grouped under a single category, instead of listing every CWM task type individually. You'll also only see task types in the filter that you're actually assigned to, reducing clutter and making it easier to filter what matters. [Enhancements to tables in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) : * Resize the column width of a table per your preference. * Add color to single or multiple table cells. * Select multiple cells of a table using the mouse device or by pressing Shift+ one of the arrow keys on the keyboard. * Delete content from multiple cells using the Backspace or Delete keys. * Copy and paste cell content: * Copy content from one cell and paste it to multiple cells. * Copy content from n number of cells and paste it to another set of n number of cells. * Copy content from multiple cells and paste it as a new table in an empty block on the page. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Enhancements to CWM Board templates](https://www.servicenow.com/docs/access?context=templates-in-cwm-for-spaces-boards-and-docs&family=zurich&ft:locale=en-US) : * While saving a Board as a template, choose between saving the current view or all shared views. You can see the number of Board views and custom task types that are included in this template.These details are displayed in the Template Center, where you can select a template that best meets your team's needs. * Apply template: While applying a Board template, you can see the number of Board views and custom task types that you get if you apply this template. The Board views drop-down list lets you switch between views and provides information on the type of views that are enabled in this template. Only those custom columns that are part of these views are brought over when you apply this template. [Collaborate with Spaces](https://www.servicenow.com/docs/access?context=cwm-spaces&family=zurich&ft:locale=en-US) : When a user is added to the Assigned to field of a CWM task but doesn't have access to the Space yet, the email notification requesting access is sent only to the Space owners. This way, there's less email clutter for all the Space users because notifications are sent to only those users who need to know this information. [New columns for CWM tasks](https://www.servicenow.com/docs/access?context=agile-sprint-planning-in-cwm&family=zurich&ft:locale=en-US) : Every task within a CWM Board has new columns called Sprint and Story points. You can use these columns if you choose to plan any task into Sprints. These columns are available on every type of work item, including the items that are brought into the Board through Connected work. [Changes within CWM Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=zurich&ft:locale=en-US) : * Open the keyboard shortcut panel: * macOS: Cmd + Option + K * Windows OS: Ctrl + Alt + K * Images can be resized after inserting them within a table cell. * The page name can be updated by editing the name and clicking anywhere on the Doc. * Moving content blocks to within a numbered list or deleting a list item from a list automatically adjusts the list numbering. | | Australia | [ServiceNow Otto skills for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-explore&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Task dependencies and relationships](https://www.servicenow.com/docs/access?context=managing-task-dependencies-relationships-cwm&family=australia&ft:locale=en-US) : You can now search by task number, in addition to name, when adding a relationship to a work item. [Inline comments changes in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) : * The Add comments icon appears in the inline toolbar. * Commented text displays a yellow highlight and underline. Selecting commented text darkens the highlight and opens a comment popover showing the full thread, including reply count, user avatars, names, and relative timestamps. * The comment popover provides options to edit or delete comments. Edited comments display an Edited indicator. * Users can turn highlights on or off using the Show comment highlights or Hide comment highlights options in the More actions menu of the document. [Formatting toolbar changes in Docs](https://www.servicenow.com/docs/access?context=cwm-docs&family=australia&ft:locale=en-US) : Quickly confirm which text formatting is active for your text selection. A green checkmark now appears next to the currently applied format in the formatting toolbar, giving you a clear visual indicator of the active formatting. [Sprint section footer changes in Sprint planning view](https://www.servicenow.com/docs/access?context=agile-sprint-planning-in-cwm&family=australia&ft:locale=en-US) : In the sprint section footer of the Sprint planning view, unstarted sprints now display only the % of capacity utilized and remaining story points. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | [ ] ## Removed Between your current release family and Australia, some Collaborative Work Management features or functionality were removed. {#dfrn3-collaborativeworkmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Collaborative Work Management features or functionality were deprecated. {#dfrn3-collaborativeworkmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Collaborative Work Management. {#dfrn3-collaborativeworkmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Collaborative Work Management, such as specific requirements or compliance levels. {#dfrn3-collaborativeworkmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The CWM Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : Docs in CWM Configurable Workspace support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. | [ ] ## Localization information If there are specific localization considerations for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Collaborative Work Management we have noted them here. {#dfrn3-collaborativeworkmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Reduce manual effort by creating Boards and Docs from templates. * Save Board display preferences and switch between Board views based on the audience and purpose. * Track and manage all your assigned work from a single view called My Work. * Create automations on the Assigned to column or other custom columns of type People. * Save time and avoid manual copying of information with the ability to duplicate CWM Boards and Docs. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Improve focus on your working area through a simplified, distraction-free navigation experience. * Quickly identify task assignees without access to your Space and manage sharing permissions accordingly. * Improve collaboration efficiency by sharing the exact view of your Board or specific page of your Doc when sharing a URL with others. * Collaborate in real-time on Docs with multiple editors. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Plan, track, and manage team work in Agile methodology with sprint planning in the CWM workspace. * Streamline task management for teams by integrating various work items across ServiceNow applications into CWM Boards. * Filter and group work by vertical and horizontal swimlanes in the Kanban view for a specific work item type. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Track and break down project tasks on a Board, while your work automatically rolls up to the plan in Project Workspace. * Save time and effort by importing existing tasks and stories into CWM. * Find relevant work easily by using filters in the Kanban view. * Generate scrum tasks for user stories using AI and improve visibility into sprint work. * Add inline comments and @mention colleagues in Docs and receive email notifications for replies and mentions. See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&family=australia&ft:locale=en-US) for more information. | [ ]