--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Xanadu to Australia # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive summary of new features, changes, and important upgrade information for the Common Governance, Risk, and Compliance (GRC) feature from the Xanadu release through to Australia. It is designed to help you prepare for your upgrade by highlighting enhancements, performance improvements, and updated capabilities that impact your GRC workflows and licensing. Show full answer Show less ## Key Features * **Issue Grouping Management Method (Xanadu)**: Enables grouping and managing issues via a parent-child relationship. Parent-managed issues propagate state and responses to child issues, while child-managed issues maintain independent fields. New fields "Group level" and "Management method" facilitate this process. * **Confidentiality and Inheritance Enhancements**: Streamlines issue grouping confidentiality by restricting confidential child issues to confidential parents and automating issue unlinking when confidentiality status changes. * **GRC Licensing Overview Dashboard**: Provides a self-service dashboard to monitor license consumption trends for multiple product families, with extended data retention (up to 5 years) and expanded user usage capacity. * **GRC Employee Role and Application**: Introduces the GRC Employee User application and role, allowing employees to read policies, report risks and compliance cases, request exceptions, and communicate with compliance teams directly from the Employee Center (applicable only to entitled customers). * **Lite Operator Role Enhancements**: Adds audit-related roles to Lite Operator classifications and reclassifies certain roles when specific GRC applications are installed, enhancing role-based access and permissions. * **Entity Filter Modification Warnings**: Provides impact analysis warnings to prevent unintended consequences when deleting or modifying entity filters related to entities, risks, and controls. * **Document Designer Integration**: Integrates Microsoft 365 with ServiceNow Reporting via the Document designer application to enable content updates and report insertions into Microsoft Word documents. * **Role Attribution to Licensing Mapping**: Offers a dashboard tab to clarify how specific roles and users are licensed, facilitating license management and compliance. * **Stakeholder Mapping in Entities**: Allows adding customizable stakeholder roles (personas, groups, users) to single and composite entities, improving team collaboration in risk assessments. * **GRC Notification Redirection (Australia)**: Notification links dynamically route users to the appropriate workspace view based on persona and permissions, defaulting to classic view if workspace access is unavailable. * **Improved Task Monitoring (Australia)**: The Tasks page now loads faster, displaying task counts immediately and progressively loading details, with periodic data refreshes and timestamps for better task management and scalability. ## Key Changes * **ServiceNow Otto Renaming**: The conversational AI platform formerly known as Now Assist is renamed ServiceNow Otto. This platform supports AI-driven workflows in Integrated Risk Management (IRM) and other GRC processes. * **AI Model Updates**: Azure OpenAI GPT-5.4-mini becomes the default model for issue summarization, with options to select alternative AI models including Google Gemini 3.5 Flash and OpenAI GPT versions. * **Dynamic Notification Routing**: Enhanced routing rules ensure users are directed to the correct pages within dynamic workspaces when clicking GRC notifications. * **Task Page Enhancements**: Added timestamps and refresh notifications improve transparency and usability of task data. ## Activation and Upgrade Recommendations To activate or upgrade Common GRC features, customers should request installation of Integrated Risk Management from the ServiceNow Store. Verify entitlement to new applications such as the GRC Employee User application before installation. Review and complete pre- and post-upgrade tasks to ensure smooth transition to the Australia release. ## Practical Impact for ServiceNow Customers * Efficiently manage related issues with enhanced grouping and confidentiality controls to reflect organizational compliance needs. * Gain visibility into license usage and optimize role assignments to ensure compliance and cost-effectiveness. * Empower employees with the GRC Employee role to actively participate in compliance and risk reporting from a familiar interface. * Leverage AI-driven insights and improved task management workflows for faster, more accurate risk and compliance operations. * Utilize Microsoft 365 integration for enhanced document management within GRC reporting. * Benefit from seamless notification experiences that direct users to appropriate workspace views, enhancing user productivity. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Management method in issue grouping](https://www.servicenow.com/docs/access?context=issue-grouping-in-workspaces&family=xanadu&ft:locale=en-US) : Group and manage issues from a parent issue, or manage child issues independently using the group issue management method. When you select the Management method as Manage parent, the child issues inherit the values of the State, Response, and Explanation fields from the parent issue. When Manage child is selected, the child issue maintains its own State, Response, and Explanation fields individually. As a part of this feature, the following two new fields were added on the issue record in the Issue grouping section: * Group level: Identifies whether an issue is a child, parent, or a standalone issue. * Management method: Indicates whether the issue is managed from a parent issue or as an individual child issue. [Confidentiality and inheritance enhancements in issue grouping](https://www.servicenow.com/docs/access?context=confidential-records&family=xanadu&ft:locale=en-US) : Streamline the issue grouping process with the following enhancements: * Add confidential child issues only under a confidential parent issue. * Add nonconfidential child issues under a confidential or nonconfidential parent issue. * Change a confidential parent issue to nonconfidential. This action will remove all confidential child issues under the parent issue, making them standalone issues after you save the record. Note: When you change a nonconfidential child issue to confidential, which is under a nonconfidential parent issue, this action removes the child issue from the nonconfidential parent issue. The child issue becomes a standalone issue and no longer linked to the parent issue. [GRC Licensing Overview dashboard](https://www.servicenow.com/docs/access?context=grc-licensing-summary-dashboard&family=xanadu&ft:locale=en-US) : Use the self-service GRC Licensing Overview dashboard to track license usage trends and next month's projected usage based on role allocation. You can see the monthly aggregated counts of license consumption across different product families including Integrated Risk Management, Business Continuity Management, and Privacy Management. The following infrastructure enhancements were made: * Expanded the unique user usage table capacity from 9 months to 12 months. * License consumption details are archived for five years. * Aggregated monthly counts of license usage are stored. [Introducing GRC Employee role](https://www.servicenow.com/docs/access?context=grc-common-roles&family=xanadu&ft:locale=en-US) : Install the new GRC Employee User application and assign the GRC Employee role to your employees. The users with the GRC Employee role can perform the following activities from the Employee Center: * Read and acknowledge organizational policies. * Report risk events and issues. * Request policy exceptions. * Report a compliance case to the Compliance team. * Raise inquiries and requests to the Compliance team. Note: This update is only applicable to customers who are entitled to and have installed the GRC Employee User application. For more details, review the entitlement on the subscription dashboard or contact ServiceNow. [Lite operator role enhancements](https://www.servicenow.com/docs/access?context=grc-common-roles&family=xanadu&ft:locale=en-US) : The sn_audit.reader and sn_audit.approver roles were added as Lite Operator roles. These new roles are available to all customers. The following Operator roles are reclassified as Lite Operator roles when GRC Employee User application and GRC Business User Lite applications are installed: * sn_grc.business_user * sn_risk_advanced.ara_assessor * sn_irm_cont_auth.authorization_official * sn_irm_cont_auth.reader * sn_irm_cont_auth.executive_read Note: This reclassification is only applicable to customers who are entitled to and have installed the GRC Employee User application. For more details, review the entitlement on the subscription dashboard or contact ServiceNow. [Entity filter deletion or modification warning](https://www.servicenow.com/docs/access?context=what-is-an-entity-filter&family=xanadu&ft:locale=en-US) : Avoid the unintended consequences of deleting or modifying an entity filter with a warning message. This message includes an impact analysis of the affected entity, risk, and control records. [Document designer integration](https://www.servicenow.com/docs/access?context=configuring-audit-word-based-templates&family=xanadu&ft:locale=en-US) : You can update and add content using Microsoft 365 for ServiceNow Reporting now integrated with the Document designer application to insert data and reports into a Microsoft Word document. [Role attribution to licensing mapping tab](https://www.servicenow.com/docs/access?context=grc-licensing-summary-dashboard&family=xanadu&ft:locale=en-US) : Use the Role attribution to licensing mapping tab on the GRC Licensing Overview dashboard to understand how licensing applies to roles and users. This tab helps you with the following: * Identify the license treatment for all the default GRC roles. * Determine the license treatment of a specific user based on their assigned roles. * Determine the license treatment for a specific combination of roles. [Map stakeholders in entity](https://www.servicenow.com/docs/access?context=entities-in-risk-ws&family=xanadu&ft:locale=en-US) : Use the Stakeholders related list in the entity form to define stakeholders with customizable roles relevant to single and composite entities. This feature enables effective team involvement in risk assessments and risk assessment projects. You can add persona, group, and users in the stakeholder list. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. | [ ] ## Removed Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install GRC by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Group issues within your workspaces to organize and manage related issues, and streamline the issue grouping process with the confidentiality and inheritance enhancements. * Select an existing standalone issue to serve as the parent for other related issues during issue grouping. * Track license consumption across different product families using the GRC Licensing Overview dashboard. * Use the new GRC Employee role to report or request GRC workflows, and read and acknowledge policies from the Employee Center (Only applicable to customers who are entitled to and have installed the GRC Employee User application). * Read and approve audits, and read audit related tables with the enhanced Lite Operator changes. * Update and add content using Microsoft 365 for ServiceNow Reporting now integrated with the Document designer application. See [Governance, Risk, and Compliance](https://www.servicenow.com/docs/access?context=r_WhatIsGRC&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=australia&ft:locale=en-US) for more information. | [ ]