--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Conversation Improvement Themes release notes for upgrades from Xanadu to Australia # Combined Conversation Improvement Themes release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Conversation Improvement Themes release notes for upgrades from Xanadu to Australia This consolidated release notes document guides ServiceNow customers upgrading Conversation Improvement Themes from the Xanadu release family through to Australia. It provides a comprehensive summary of new features, changes, activation, and other relevant upgrade information to help you prepare and execute your upgrade efficiently. Show full answer Show less ## Key Features Introduced * **Zurich Release:** * Analyze conversation quality data over time to classify conversations as effective or ineffective. * Categorize recurring user request patterns into actionable themes tied to conversation quality. * **Zurich Release Highlights:** * Automated theme detection using a domain-specific large language model (LLM) framework. * Tagging of Knowledge Base articles, catalog items, Virtual Agent (VA) topics, and agents into themes. * Thematic insights that break down quality of conversations into top underlying themes. * Comparative analysis of themes linked to good versus poor conversation outcomes. No new features were introduced in the Xanadu, Yokohama, or Australia releases. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were made to Conversation Improvement Themes features across all releases from Xanadu through Australia. ## Activation and Installation Conversation Improvement Themes is available for installation via the ServiceNow Store. To activate, customers should request the app from the ServiceNow Store where all available apps and submission instructions are provided. This centralized activation process remains consistent across releases. ## Additional Considerations * No additional requirements, browser requirements, accessibility, or localization changes were introduced for Conversation Improvement Themes across these releases. * Upgrade preparation should include reviewing pre- and post-upgrade tasks as appropriate, even though no specific upgrade tasks were called out for these releases. ## Practical Impact for ServiceNow Customers By upgrading through these releases, customers gain enhanced capabilities to analyze and improve conversation quality using automated theme detection and insightful classification of conversation data. This enables more targeted improvements to Virtual Agent topics, Knowledge Base content, and overall user experience without disruption from deprecated or removed features. The consistent activation method via the ServiceNow Store simplifies deployment and management. Consolidated page of all release notes for Conversation Improvement Themes from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Conversation Improvement Themes release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Conversation Improvement Themes to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-conversationimprovementthemes-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Conversation Improvement Themes. {#dfrn3-conversationimprovementthemes-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Determine effective and ineffective conversations](https://www.servicenow.com/docs/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US) : Analyze conversation quality data over time and classify them into effective and ineffective conversations. [Categorize conversations into themes](https://www.servicenow.com/docs/access?context=conv-impr-themes-use&family=zurich&ft:locale=en-US) : Identify recurring patterns linked to low or high conversation quality and categorize user requests into actionable themes. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Conversation Improvement Themes features. {#dfrn3-conversationimprovementthemes-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Conversation Improvement Themes features or functionality were removed. {#dfrn3-conversationimprovementthemes-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Conversation Improvement Themes features or functionality were deprecated. {#dfrn3-conversationimprovementthemes-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Conversation Improvement Themes. {#dfrn3-conversationimprovementthemes-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install Conversation Improvement Themes by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Conversation Improvement Themes is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Conversation Improvement Themes, such as specific requirements or compliance levels. {#dfrn3-conversationimprovementthemes-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Conversation Improvement Themes we have noted them here. {#dfrn3-conversationimprovementthemes-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Use automated theme detection with a domain-specific large language model (LLM) theme classification framework to tag Knowledge Base articles, catalog items, Virtual Agent (VA) topics, and agents into themes. * Receive thematic insights by breaking down poor and good-quality conversations into top underlying themes. * Compare themes based on whether they lead to good or bad conversations. See [Conversation Improvement Themes](https://www.servicenow.com/docs/access?context=conv-impr-themes-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]