--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Australia # Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Contracts and Entitlements Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides a comprehensive view of the new features, enhancements, activation procedures, and important upgrade information for the Customer Contracts and Entitlements product from ServiceNow, covering the upgrade path from the Xanadu release through Australia. It is designed to help ServiceNow customers prepare for and understand the evolution of Customer Contracts and Entitlements functionalities across these releases. Show full answer Show less ## Key Features and Enhancements by Release * **Xanadu:** * Track covered products directly through contract records to improve visibility and management of service coverage. * Create single contracts from orders containing multiple contract offerings, and add offerings to existing contracts. * Create quotes for contract renewals or modifications, enabling streamlined contract lifecycle management. * **Yokohama:** * Create contracts from product inventory records, enhancing contract creation flexibility. * Introduce Service Contract Workspace in Customer Service Management for efficient service contract and entitlement handling. * Enable automatic contract renewal configuration including dates and pricing. * Support renewal opportunity creation and co-terminating contract lines for synchronized contract periods. * Implement end-of-life checks to alert if contract end dates exceed product offering end dates. * Introduce Renewal Uplift feature to adjust renewal pricing based on markup, markdown, or market prices. * **Zurich:** * Support price ramps in contracts to specify price changes over time within quotes and finalized orders. * Enhance renewal workflows with configurable opportunity and quote generation dates, automatic quote updates, and support for non-standard renewals (early or late). * Enable modification of line item quantities and contract lines, including upsell and downsell capabilities. * Allow renewal initiation at both contract and contract line levels, maintaining renewal history associations. * **Australia:** * Support dynamically calculated derived priced products to ensure price consistency and improved accuracy. * Enable contracts consolidation, allowing merging multiple contract lines or renewal quotes into single entities to reduce duplication and improve operational efficiency. * Introduce a hierarchical list view of contract lines under customer contracts for easier navigation and workflow application. * Improve contract renewal performance by enabling asynchronous processing for large-scale renewals across quotes, orders, and opportunities. * Support early renewal and termination processing for contract lines that include price ramps. ## Changes, Removals, and Deprecations No changes, removals, or deprecated features were introduced in Customer Contracts and Entitlements across the releases from Xanadu to Australia. ## Activation and Subscription Information Customer Contracts and Entitlements requires activation of the `com.snpsscore` plugin, which necessitates a separate subscription. The product is available via the ServiceNow Store, where customers can request installation. Activation transitions new contracts and entitlements to a new data model, with new entitlement verification APIs and workflows supporting this model. Older contracts remain viewable but cannot be modified once the new model is activated. ## Additional Notes * There are no new additional requirements, browser requirements, accessibility updates, or localization considerations introduced from Xanadu through Australia. * ServiceNow recommends reviewing post-sales support documentation for detailed configuration and operational guidance related to these releases. Consolidated page of all release notes for Customer Contracts and Entitlements from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Enhancements in service contracts and entitlements workflow](https://www.servicenow.com/docs/access?context=cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Track covered products directly through the contract records, facilitating changes and visibility of what is covered​. Covered products refer to specific products or order line items included in a service contract. These items are linked to the contract to define what is covered for service or maintenance. Agents in Order Management can select the products to be covered by a contract when the order is captured for the contract offering. [Create single contracts](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Create a single contract from a single order with multiple contract offerings. Add multiple contract offerings from an order to an existing contract. [Create quotes for contract renewal or modification](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Create a quote or an order while renewing or modifying a service contract, service contract line, or an entitlement. | | Yokohama | [Create contracts from product inventory](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=yokohama&ft:locale=en-US) : Enables customer to create and manage contracts for product inventory records. [New workspace view for service contracts and entitlements](https://www.servicenow.com/docs/access?context=components-installed-pss&family=yokohama&ft:locale=en-US) : A new workspace view named Service Contract Workspace has been added for customers on service contracts and entitlements in the Customer Service Management workspace. This view is set as the default view and can be changed by an administrator. [Enhancement on contract lines and entitlements](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=yokohama&ft:locale=en-US) : View location and subscription pricing information on contract lines and entitlements. [Automatic renewal of contracts](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to configure the date and pricing details of contract renewal while creating initial contracts. [Enable renewal opportunity creation](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Create an opportunity or an opportunity and quote when you renew service contracts and service contract lines. [Co-terminating of Contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to assign same start and end date to multiple quote lines. [End-of-life check​](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Alert customers when the contract end date is exceeding the product offering end date during quote processing. Customers can then match the contract and product offering end date if required. [Renewal Uplift feature](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Enables customers to set the pricing parameters of future renewals of contracts. You can select the markup or mark down percentage of the current contract price or you can apply the market price of the contract at the time of renewal. | | Zurich | [Support Price Ramps in contract](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=zurich&ft:locale=en-US) : Enable customers to specify price ramps for a product or service in a single quote. When the quote is completed and the order process is finalized, the contract captures the new pricing details.​ [Enhancements in Renewals workflow](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=zurich&ft:locale=en-US) : * Configure renewal opportunity and quote generation dates on separate dates. * Renewed quotes automatically update when new products are added to auto-renewed contracts. [Non-Standard Renewals](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Renew customer contracts outside the standard renewal cycle. You can perform early renewals to generate new contracts with updated pricing terms or late renewals to extend contracts after the expiry date. [Modify line item quantities](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Swap an existing subscribed product or service with another product, either partially or fully. [Renew a service contract](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Initiate renewals from contracts at either the line level or the contract level. The resulting renewal quotes and orders generate a new contract that is associated with the original contract in the renewal history. [Add contract lines to a service contract](https://www.servicenow.com/docs/access?context=cce-add-contract-lines&family=zurich&ft:locale=en-US) : Add new line items to an existing contract by initiating the flow from contract. You can also add new line items to an existing contract while modifying a quote or contract. [Modify a service contract](https://www.servicenow.com/docs/access?context=cce-modify-service-contract&family=zurich&ft:locale=en-US) : Initiate a modification from the contract header to generate a quote or order containing all contract lines. You can also select specific contract lines and initiate a modification, resulting in a quote or order that includes only the selected lines. [Upsell or Downsell a service contract line](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Select one or more root contract lines to adjust quantities. You can add or reduce quantities on a contract line by selecting the Upsell or Downsell feature. After updating the quantities of the contract lines, a single quote or order is generated with the updated quote lines. | | Australia | [Derived priced products](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows. [Contracts consolidation](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will improve operational efficiency across multiple renewal by eliminating reducing duplication. [Contracts hierarchical list](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=australia&ft:locale=en-US) : Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list. This makes it easier to apply workflows at the appropriate root level and navigate complex product offering hierarchies. [Contract renewal performance improvements](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&family=australia&ft:locale=en-US) : Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities. [Early renewal and termination of ramped contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=australia&ft:locale=en-US) : Enables users to process early renewals and early terminations on contract lines that have ramps. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=xanadu&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements remain available for viewing. | | Yokohama | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=yokohama&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=zurich&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=australia&ft:locale=en-US). Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Track covered products through the contract records, enabling easier modifications and clearer insight into coverage specifics. * Create a single contract from an order with multiple contract offerings. * Create quotes for contract renewal or modification. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable customers to create contracts from product inventory. * Added a new workspace view for service contracts and entitlements in Customer Service Management workspace for efficiently managing service contracts and entitlements. * Enable initiation of contract renewal automatically based on the configured date and pricing details. * Calculate the price of future renewals of contracts with a markup or mark down percentage of the current contract price. * Validate the contract end date to the product offering end date. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Initiate renewals from contracts at the contract or contract line level. * Add new line items to an existing contract. * Initiate modification from the contract header. * Add or reduce quantities on a contract line. * Define pricing and quantity schedules in contracts across specific time periods. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=zurich&ft:locale=en-US) for more information. | | Australia | * Support derived priced products in Contracts and Entitlements workflows. * Support contract consolidation and merge operations. * Support hierarchical list view for contract lines in customer contracts. * Enhance contract renewal performance with asynchronous processing. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=australia&ft:locale=en-US) for more information. | [ ]