--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Customer Success Management release notes for upgrades from Xanadu to Australia # Combined Customer Success Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Success Management Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Customer Success Management (CSM) product enhancements, changes, and activation details spanning upgrades from the Xanadu release family through to Australia. It is designed to help you prepare for and understand the impact of upgrading to Australia by summarizing key new features, changes, deprecations, and activation procedures across multiple releases. Show full answer Show less ## Key Features * **Account Onboarding Playbook and Home Page (Xanadu):** Manage onboarding workflows with defined activities, track onboarding status and progress, and monitor assigned cases and tasks via a dedicated homepage. * **Data Import and Validation:** Import multiple data files simultaneously using the Data Import Builder, with configurable data sources and field-level validations to improve data accuracy during onboarding. * **Guided Recommended Actions:** Provide agents with contextual guidance and decision trees to effectively navigate and troubleshoot onboarding processes. * **Consumer Service Portal Integration:** View onboarding case details and tasks directly within the Customer Service Portal, enhancing transparency for stakeholders. * **Customer Success Engagement Management:** Manage success portfolios, monitor engagement health and renewals, create success plays and blueprints, and use AI-driven case summarizations to gain insights into onboarding cases and touchpoints. * **Health and Risk Frameworks (Yokohama \& Zurich):** Define and track key business and operational indicators for engagement health, monitor relational risks with remediation plans, and use risk timeline visualizations for risk management. * **Success Blueprint and Initiative Roadmaps:** Standardize engagement objectives and outcomes, prioritize requirements, and visualize initiative timelines with status and priorities. * **Touchpoint Management:** Track customer interactions through meetings and emails with a planner to ensure timely and effective engagement. * **Calculated Metrics and Data Sources (Zurich):** Use calculated metric data sources to derive health scores and table data sources to analyze data from internal and external tables for richer engagement insights. * **Granular Admin Roles and Security Enhancements:** Enable specific administrative tasks without full admin rights and secure read-only fields at the server level to prevent unauthorized updates. * **Success Report Dashboard:** Monitor overall engagement portfolios, adoption metrics, risks, and renewal opportunities in a centralized dashboard. * **Product Adoption and Usage Tracking:** Analyze user engagement levels, identify training needs, and support product adoption strategies. * **Engagement Hierarchy and Timeline Views:** Access aggregated hierarchical data and chronological event lists to support informed decision-making and risk identification. * **Product Adoption Roadmap Versioning and Customer Discovery Hub (Australia):** Track changes and restore past versions of adoption roadmaps; capture comprehensive customer business context from pre-sales through post-sale handoff to improve success planning. * **Adaptive Desktop Actions and AI Licensing Tiers:** Implement prompt-driven models in workflows and select from Foundation, Advanced, and Prime AI tiers for tailored AI capabilities based on licensing. * **Squad Resource Identifier and Automated Communications:** Quickly find internal experts based on skill, region, and availability; automate the creation and distribution of product release emails for consistent stakeholder messaging. * **Risk Signal Solution Recommendations and Renewal Insights:** Automate monitoring and synchronization of risk signal solutions, and leverage AI-powered renewal readiness analysis based on health scores and usage metrics. ## Changes * **UI Enhancements:** Introduction of the Coral theme as the default for portals and mobile, including a dark mode option to improve usability and accessibility. * **Branding Update:** ServiceNow Otto® is the new AI experience brand, reflecting in product names without impact on entitlements. * **Now LLM Service Deprecation:** The Now LLM Service is no longer the default AI model provider; third-party LLMs are selected by default for new or inactive AI assets, with manual selection of Now LLM Service still available. * **Internal Touchpoint Home Page:** Removed to streamline internal alignment processes on engagement objectives. ## Activation and Upgrade Guidance Customer Success Management must be installed or upgraded by requesting the application from the ServiceNow Store. This process is consistent across all releases from Xanadu through Australia. Customers should review pre- and post-upgrade tasks detailed in the release notes to ensure a smooth transition. ## Additional Notes * No significant updates or changes to browser requirements, accessibility compliance beyond the introduction of a dark theme, or localization considerations have been reported across these releases. * No features were removed or deprecated between Xanadu and Australia, ensuring continuity of core capabilities. ## What This Enables You To Do Upgrading to Australia empowers your customer success teams to better manage onboarding, engagement health, risk, and product adoption with enhanced automation, AI-driven insights, and improved user experiences. The Customer Discovery Hub and adaptive AI workflows enable more personalized and effective customer engagements. Granular Consolidated page of all release notes for Customer Success Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Success Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Success Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customersuccessmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Customer Success Management. {#dfrn3-customersuccessmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Account onboarding playbook](https://www.servicenow.com/docs/access?context=account-lifecycle-playbook-overview&family=xanadu&ft:locale=en-US) : Manage your account onboarding with the Customer Success Management playbook, which contains activity definitions for onboarding workflows that include key details such as onboarding status and progress, and shares clear instructions on when tasks should be delivered to various stakeholders. [Account onboarding home page](https://www.servicenow.com/docs/access?context=account-lifecycle-events-onboarding-landing&family=xanadu&ft:locale=en-US) : Monitor onboarding cases assigned to you, including case tasks, data capture tasks, and associated risks. [Data import and validation](https://www.servicenow.com/docs/access?context=account-lifecycle-import-flow&family=xanadu&ft:locale=en-US) : * Upload and process multiple files to the staging table simultaneously. * Use the Data Import Builder to configure data sources and transform maps for importing data. * Perform field and record level data validations in the Data Validation Assist table. Additionally, 8 pre-configured field level validations are also available with the base system. [Recommended actions for account onboarding](https://www.servicenow.com/docs/access?context=account-lifecycle-events-recommend-action&family=xanadu&ft:locale=en-US) : Provide guidance and recommended actions to the user based on the context of the current record so agents can take appropriate actions as required. Additionally, agents can use guided decision trees to navigate and troubleshoot the onboarding process. [View account onboarding cases in the Consumer Service Portal](https://www.servicenow.com/docs/access?context=account-lifecycle-view-csm-portal&family=xanadu&ft:locale=en-US) : View Customer Success Management onboarding case records or case task records on the CSM portal to see details of the Customer Success Management onboarding journey. [Improve adoption and reduce attrition with Customer Success](https://www.servicenow.com/docs/access?context=account-lifecycle-events-customer-success-about&family=xanadu&ft:locale=en-US) : Use the Customer Success feature to engage with your customers, mitigate risks by running success plays, and identify opportunities for expansion and renewals. * Monitor your success portfolio on the Success landing page. View the status of your current engagements, upcoming renewals, and new engagements. * View engagement details including success initiatives, success blueprint, and monitor your success cases. * Create success plays and success blueprints to define manual or automated activities using the workflow launcher. | | Yokohama | [Health framework](https://www.servicenow.com/docs/access?context=account-lifeycle-health-frmwk&family=yokohama&ft:locale=en-US) : Define the key business and operational indicators and their impact on the overall health of an engagement. You can provide insights that help identify the trends and determine if the engagement is stable. [Risk framework](https://www.servicenow.com/docs/access?context=account-lifecycle-risk-frmwrk&family=yokohama&ft:locale=en-US) : Centralize, track, and monitor the relational risks so that you can reduce customer turnover. You can identify risk signals and create repeatable remediation plans. [Success blueprint builder](https://www.servicenow.com/docs/access?context=account-lifecycle-success-blueprint&family=yokohama&ft:locale=en-US) : Create standardized objectives and outcomes for an engagement. Your customer success managers can prioritize the requirements and identify the outcomes that provide the maximum customer impact. [Success initiative roadmap](https://www.servicenow.com/docs/access?context=account-lifecycle-success-roadmap&family=yokohama&ft:locale=en-US) : Create a timeline view of the success initiatives and view the status, timing, and priority of these activities. [Touchpoints enhancements](https://www.servicenow.com/docs/access?context=account-lifecycle-touchpoints&family=yokohama&ft:locale=en-US) : Use a touchpoint to track and manage your customer interactions through meetings and emails. With the touchpoint planner, you can help to ensure that all customer interactions and related activities are taking place on time with expected results. [Case summarization for onboarding cases, engagements, and touchpoints](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) : Use generative AI to get a high-level summary of the status of your engagements, onboarding cases, and touchpoints. | | Zurich | [Calculate health score](https://www.servicenow.com/docs/access?context=account-lifecycle-setup-health-defn&family=zurich&ft:locale=en-US) : Starting with Customer Success Management 5.3.11, you can use the Calculated metric data source to determine the health score for an engagement. If you are upgrading from Customer Success Management 5.3.10 or earlier versions, you must run the Set health migration status script to enable the health score calculation using this data source. [Define a table data source](https://www.servicenow.com/docs/access?context=account-lifecycle-define-data-source-table&family=zurich&ft:locale=en-US) : Starting with Customer Success Management 5.3.11, you can use the Table type data source to retrieve and analyze data from internal and external tables. To retrieve data from external sources, you must install the Zero Copy Connector Hub application and create data fabric tables. [Risk and issues page](https://www.servicenow.com/docs/access?context=account-lifecycle-risk-issues-page&family=zurich&ft:locale=en-US) : Use the risk timeline visualization to manage the risk occurrences. [Granular admin roles](https://www.servicenow.com/docs/access?context=account-lifecycle-success-roles&family=zurich&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Customer Success Management without requiring the full admin role. [Read-only field enhancements](https://www.servicenow.com/docs/access?context=account-lifecycle-read-only&family=zurich&ft:locale=en-US) : Read-only field protections have been moved from the client side to the server side. This move prevents users from updating read-only fields through client-side methods. [Success report dashboard](https://www.servicenow.com/docs/access?context=account-lifecycle-success-report-overview&family=zurich&ft:locale=en-US) : Use the Success report dashboard to see the overall view of all the engagements under your hierarchy and manage your entire customer portfolio. Monitor engagement metrics, risk indicators, and get insights into onboarding and adoption status, risk indicators, onboarding and adoption insights, and expansion and renewal metrics. [Product adoption and usage](https://www.servicenow.com/docs/access?context=account-lifecycle-product-adopt&family=zurich&ft:locale=en-US) : Measure product adoption trends and proactively guide users to achieve desired outcomes using products and services that have been purchased. Identify active and power users and areas where additional training or support is required due to low engagement. [Implementation record](https://www.servicenow.com/docs/access?context=account-lifecycle-imp-record&family=zurich&ft:locale=en-US) : Track the progress of a partner or customer implementing a product or a service. Get a centralized view of the implementation status, identify risks, and run playbooks to mitigate issues. [Engagement hierarchy](https://www.servicenow.com/docs/access?context=account-lifecycle-view-engage&family=zurich&ft:locale=en-US) : View aggregate hierarchical data for an engagement. Make informed decisions, improve customer satisfaction through detailed tracking, identify risks early, and help prevent escalations. [Engagement timeline](https://www.servicenow.com/docs/access?context=account-lifecycle-touchpoint-planner&family=zurich&ft:locale=en-US) : View a chronological list of critical events related to an engagement. Review timelines to recall past events, customer interactions, and identify any issues. [Contextual color bands](https://www.servicenow.com/docs/access?context=account-lifecycle-setup-color-banding&family=zurich&ft:locale=en-US) : Associate thresholds and visual representations to health metric data. View product adoption and usage information relative to a specific product. | | Australia | [Product adoption roadmap versioning](https://www.servicenow.com/docs/access?context=account-lifecycle-par-versioning&family=australia&ft:locale=en-US) : Track the history of published roadmap states and restore an earlier version as needed. Publishing a roadmap creates a version record with a complete snapshot of the lanes and items. You can revert to any previous version without losing the roadmap. [Customer Discovery Hub](https://www.servicenow.com/docs/access?context=account-lifecycle-customer-discovery-hub&family=australia&ft:locale=en-US) : Customer Discovery Hub provides a structured way to capture and preserve customer business context from pre-sales through the post-sale handoff. Sales teams document business needs, challenges, expectations, and use cases that automatically carry forward to engagement records. This gives customer success managers immediate insight into customer objectives and success criteria. [Adaptive desktop actions](https://www.servicenow.com/docs/access?context=now-assist-adaptive-desktop-actions&family=australia&ft:locale=en-US) : Use adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Squad resource identifier](https://www.servicenow.com/docs/access?context=now-assist-squad-resource-identifier&family=australia&ft:locale=en-US) : Recommend internal experts based on engagement context, skill set, region, and real-time availability. Assist customer success teams to quickly identify and connect with the right individuals to support success plays, initiatives, or critical escalations. This helps to promote faster and more effective collaboration across engagements. [Product release email communication](https://www.servicenow.com/docs/access?context=now-assist-product-release-email-communication&family=australia&ft:locale=en-US) : Automatically draft, refine, and publish release announcement emails. It identifies the right stakeholders, helps to ensure consistent messaging, and streamlines distribution. [Recommend risk signal solutions](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&family=australia&ft:locale=en-US) : Monitor solution records linked to risk signals and automatically sync updates back to the original risk signal record. Notify customer success managers with a summarized status, and prompt them to close resolved risks. [Generate product adoption roadmaps using Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-par-roadmap&family=australia&ft:locale=en-US) : Use generative AI to create product adoption roadmaps by analyzing customer characteristics, identifying similar products, and matching customer goals. Provide contract-level insights to support more effective renewal conversations and expansion opportunities. [Support renewals and expansion](https://www.servicenow.com/docs/access?context=now-assist-tmt-renewal-analyzer&family=australia&ft:locale=en-US) : Analyze renewal readiness automatically by evaluating health scores, product usage, and value achievement metrics using the Renewal Insight Engine. [Product adoption roadmap](https://www.servicenow.com/docs/access?context=account-lifecycle-par-roadmap&family=australia&ft:locale=en-US) : Enable customer success managers to create structured roadmaps that can guide customers through adoption of purchased products based on business value and current adoption scores. The planner supports two planning levels---Product (strategic) and Capabilities (tactical)---with sequencing to establish clear adoption pathways. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Customer Success Management features. {#dfrn3-customersuccessmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Success portfolio](https://www.servicenow.com/docs/access?context=account-lifecycle-success-landing&family=yokohama&ft:locale=en-US) : The Success portfolio dashboard provides visibility into the overall health of a customer success manager's portfolio. With this dashboard, you can view the health of an engagement, individual indicators, health and risk trends, and touchpoints. [Engagement page enhancements](https://www.servicenow.com/docs/access?context=account-lifecycle-view-engage&family=yokohama&ft:locale=en-US) : Use the engagement home page to see a high-level overview of an engagement. You can also view the current health score, identify issues, and monitor objectives and outcomes. [Data import enhancements](https://www.servicenow.com/docs/access?context=account-lifecycle-import-data&family=yokohama&ft:locale=en-US) : Optimize the onboarding process by importing and publishing a large amount of data and resolve any errors or issues​ quickly. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Touchpoint home page](https://www.servicenow.com/docs/access?context=account-lifecycle-touchpoint-home&family=australia&ft:locale=en-US) : Internal touchpoints ensure that the internal teams are aligned on the objectives and outcomes of the engagement. | [ ] ## Removed Between your current release family and Australia, some Customer Success Management features or functionality were removed. {#dfrn3-customersuccessmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Customer Success Management features or functionality were deprecated. {#dfrn3-customersuccessmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Success Management. {#dfrn3-customersuccessmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Customer Success Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Customer Success Management by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Customer Success Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Customer Success Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Customer Success Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Customer Success Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Customer Success Management is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Success Management, such as specific requirements or compliance levels. {#dfrn3-customersuccessmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Success Management we have noted them here. {#dfrn3-customersuccessmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Improve customer experience with process-based playbooks for onboarding cases. * View onboarding cases and case tasks on the Customer Service Portal. * Improve data capture and validation with the Data Import Builder and Data Validation Assist features. * Define and measure business outcomes with documented success plans to promote value. * Create customer engagements and monitor their health and evaluate progress. See [Account Lifecycle Events](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Define, measure, and track the overall health of an engagement and monitor risk signals and issues. * Manage all customer interactions in a single place and organize them with the touchpoint calendar. * Create templates to define common success objectives and outcomes and associate them with a product. * Use ServiceNow Otto for Telecommunications, Media, and Technology (TMT) to summarize account onboarding cases, engagements, and touchpoints. * Integrate your ServiceNow instance with external Customer Relationship Management (CRM) platforms during the engagement life cycle. See [Account Lifecycle Events](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Account Lifecycle Events has been renamed to Customer Success Management. * Enable managers to see a high-level aggregate view of their entire customer portfolio. * Monitor adoption scores for sold products and track implementation progress for customer engagements. * View the engagement hierarchy and timeline of events. * Use the new metrics data source to calculate metric values dynamically based on the weighted sums of other metrics. * View the detailed information of risk level records in the risk occurrence timeline. * The activity stream component displays a list of the activities occurring on a risk signal and issue record. * The Related Items tab provides access to the Risk Signal and Issue related lists. * Determine the engagement health score from the Calculated data source. * Retrieve data from internal and external tables with the Table type data source. See [Account Lifecycle Events](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Telecommunications, Media, and Technology (TMT). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Capture and preserve customer business context from pre-sales through post-sale handoff with Customer Discovery Hub. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Describes what task you want to accomplish on web at a high level in the tool configuration. Australia Early Availability * Automatically draft, refine, and publish release announcement emails to the multiple customers regarding the product changes and features adoption. * Identify and match internal experts to customer needs based on engagement context, skills, region, and real-time availability. * Automatically monitor solution progress and sync real-time updates with the risk signals and solution synchronization agent. * Generate customized product adoption roadmaps by analyzing customer characteristics, goals, and similar product adoption patterns. * Provide increased expansion and advocacy opportunities. See [Account Lifecycle Events](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&family=australia&ft:locale=en-US) for more information. | [ ]