---
sourceDocument: australia Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - australia Combined Product Files

ft:clusterId :

    - delta3ax

bundleId :

    - delta3ax


---

# Combined Digital End-User Experience release notes for upgrades from Xanadu to Australia

# Combined Digital End-User Experience release notes for upgrades from Xanadu to Australia {#ariaid-title1}

Release version: Australia  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 21 minutes to read
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## Summary of Combined Digital End-User Experience Release Notes for Upgrades from Xanadu to Australia

This consolidated release note guide covers the enhancements, changes, and important upgrade information for the ServiceNow Digital End-User Experience (DEX) platform across releases from Xanadu through to Australia.
It is designed to help ServiceNow customers prepare for upgrades, understand new features, and leverage improvements to optimize digital experience monitoring, issue diagnosis, and remediation for end-user devices and applications.
Show full answer Show less  

## Key Features

* **DEX Insights and Integration:** Provides comprehensive visibility into device performance, user interactions, and network health, enabling proactive issue identification and resolution. Integration with ServiceNow Proactive Engagement facilitates alerting and guided remediation.
* **Desktop Assistant with Now Assist:** Empowers end users with generative AI-driven troubleshooting and direct access to remedial actions through a user-friendly interface.
* **Actions and Actions Library:** Supports automation of issue resolution via prebuilt and customizable remedial actions to streamline digital experience management.
* **Self-Service Device Health Checks:** Enables end users to perform on-demand device health assessments and apply recommended fixes, including remedial actions and self-help instructions.
* **System Compliance and Performance Monitoring:** Facilitates tracking of device adherence to security policies and critical performance metrics like CPU, memory, disk activity, network jitter, latency, and packet loss.
* **Digital Experience Score (DEX Score):** Consolidates quantitative and qualitative data into a comprehensive digital experience metric, assisting in identifying devices and applications needing attention.
* **AI-Powered Root Cause Analysis:** Utilizes Now Assist and agentic workflows to diagnose complex issues such as Zoom call quality degradation and boot time performance, with actionable remediation guidance.
* **Expanded Remedial Actions:** Adds new capabilities including network adapter reset, startup program disabling, registry modifications, browser cache clearing, file management, and connectivity remediation across Windows and macOS platforms.
* **Metrics Analyzer and Monitoring Enhancements:** Offers detailed metrics analysis for devices, applications, and web pages, including support for non-persistent VDI monitoring and GPU/VRAM usage insights.
* **Service Desk Productivity Tools:** Enables viewing of top resource-consuming processes, bulk remediation on multiple devices, and direct incident diagnosis and resolution within Service Operations Workspace.
* **Application and Collaboration Monitoring:** Includes deep insights for Microsoft Teams and Zoom call quality, supporting faster troubleshooting and improved end-user experiences.
* **Customized Desktop Assistant Experience:** Administrators can personalize themes, logos, homepage layout, and hyperlink cards to better align with organizational branding and user needs.
* **Role-Based Access Controls:** Provides tighter management over user roles and permissions related to device and alert management features, improving security and governance.
* **Browser Extension Requirements:** DEX requires enabling the browser extension to monitor web/SaaS applications effectively across all releases.

## Upgrade and Activation Guidance

* Before upgrading to Australia, complete outlined pre- and post-upgrade tasks such as reinstalling the latest Desktop Assistant with admin rights and reviewing data migration requirements.
* Digital End-User Experience must be installed via the ServiceNow Store; activation instructions and cumulative release history are available there.
* Important to disable legacy features like Digital Experience Score in Xanadu if visible, to avoid conflicts.

## Changes and Deprecations

* Several UI enhancements improve usability and navigation, including a new default Coral theme with dark mode option.
* Landing pages and device lists have been updated to show device-centric data rather than user lists for better operational context.
* Some legacy pages such as the Users page and specific user/device filters have been removed to streamline the interface.
* Unified management interface for all proactive metric and configuration rules simplifies administration.

## Practical Benefits for ServiceNow Customers

* Gain holistic and actionable insights into end-user device and application health across your organization.
* Proactively identify and remediate performance bottlenecks and network issues before they impact users.
* Empower service desk agents with AI-driven tools and workflows to accelerate incident diagnosis and resolution.
* Improve end-user self-service capabilities to reduce support overhead and increase user satisfaction.
* Customize your monitoring and remediation approaches to fit organizational policies and operational models.
* Enhance security compliance tracking and maintain system integrity through continuous monitoring and automated actions.

By leveraging these enhancements and guidance, ServiceNow customers can expect improved digital experience monitoring, faster issue resolution, and more efficient service desk operations, ultimately leading to better end-user productivity and satisfaction.  
Consolidated page of all release notes for Digital End-User Experience from Xanadu to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Digital End-User Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Digital End-User Experience to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-digitalenduserexperience-summary__entry__2}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | Upgrade information :   To upgrade your DEX Desktop Assistant, do the following: 1. Install the latest version of the Desktop Assistant in your instance. 2. With admin rights, reinstall the Desktop Assistant on your local machine even if you have the latest version. |
| Zurich | Upgrade information :   For details on DEX data migration, refer to the [DEX data migration to allocated, last logged in user, last logged in location column of Dex device table \[KB2144029\]](https://support.servicenow.com/kb?sys_kb_id=57fcf86d97ed6650dfd73dae2153af59&id=kb_article_view) and [DEX data migration to CI type column of Alert Metadatas table \[KB2141007\]](https://support.servicenow.com/kb?sys_kb_id=269e049147e5aa503b05ff48436d433c&id=kb_article_view) articles in the Now Support Knowledge Base. |
| Australia | No updates for this release. |
[ ]

## New features

Between your current release family and Australia, new features were introduced for Digital End-User Experience.  
{#dfrn3-digitalenduserexperience-summary__entry__12}

| Release | Release notes |
|-|-|
| Xanadu | [DEX Insights](https://www.servicenow.com/docs/access?context=dex-workspace-insights-tab&family=xanadu&ft:locale=en-US) :   See a complete picture of your device performance, user interactions, and network health with DEX data. DEX Insights provide a simplified view with clear insights so you can identify issues and remedies before they slow you down. [Integration with ServiceNow Proactive Engagement](https://www.servicenow.com/docs/access?context=add-alert-action&family=xanadu&ft:locale=en-US) :   Keep things running smoothly and avoid interruptions. DEX integration with ServiceNow Proactive Engagement helps make managing your digital experience smoother. It monitors your devices and apps, sends you alerts about potential problems, and guides you through fixing them. [Desktop Assistant with Now Assist](https://www.servicenow.com/docs/access?context=chat-using-now-assist&family=xanadu&ft:locale=en-US) :   Troubleshoot and solve problems independently with Desktop Assistant, which gives you direct access to generative AI on a user-friendly interface. [Actions and Actions Library](https://www.servicenow.com/docs/access?context=view-actions-in-actions-library&family=xanadu&ft:locale=en-US) :   Automate and streamline issue resolution within digital experience environments using the Actions and Actions Library in DEX. You can use prebuilt solutions and set up automated actions to resolve issues on your own efficiently. |
| Yokohama | [Check your device's health](https://www.servicenow.com/docs/access?context=exploring-dex-self-service&family=yokohama&ft:locale=en-US) :   Digital End-user Experience Self-service (DEX Self-service) enables you to check the performance of your device using a Device health check. You can check the device health on demand and resolve the issues detected by DEX by leveraging the recommended resolutions for the issues. The resolutions can either be remedial actions (that you can trigger via a button), self-help instructions, or URL. You can also use Device actions which can be triggered even when no issues are detected on the device.  These actions enable you to maintain good performance of the devices and applications [Manage your system compliance report](https://www.servicenow.com/docs/access?context=manage-compliance-report&family=yokohama&ft:locale=en-US) :   Identify vulnerabilities and keep end-user devices secure and efficient by confirming that they meet security policies and regulatory standards. The Compliance report provides a comprehensive view of how well the end-user devices are adhering to the security measures of your organization. [Monitor system performance](https://www.servicenow.com/docs/access?context=monitor-system-performance&family=yokohama&ft:locale=en-US) :   Identify high-performance devices by monitoring critical metrics, such as CPU usage, memory consumption, disk activity, and input/output (IO) reading and writing speeds. Monitoring system performance provides information about how device performance impacts overall system health. [Monitor apps network](https://www.servicenow.com/docs/access?context=monitor-user-apps-network&family=yokohama&ft:locale=en-US) :   Monitor the advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. These metrics provide real-time insights into network performance, helping to identify bottlenecks and areas for optimization quickly. [Additional device metrics](https://www.servicenow.com/docs/access?context=user-device-details-pages&family=yokohama&ft:locale=en-US) :   Get insights into device health and performance using the newly added device-level and application metrics. These metrics include memory usage, system time, energy consumption, and page file size. They're available in the following pages under Device health or Advanced app metrics: * Operating system * System compliance metrics * Windows power plan * File management * Windows registry * Microsoft Configuration Manager (MCM) application * Application freeze [Digital Experience Score​](https://www.servicenow.com/docs/access?context=dexscr-digital-experience-score&family=yokohama&ft:locale=en-US) :   Measure and consolidate both quantitative and qualitative data to gain a holistic view of the digital employee experience. The Digital Experience Score dashboard (DEX Score) provides data-driven insights to improve your employees' digital experience. DEX Score compiles health metrics scores, user sentiment scores, and service experience scores for applications and devices to calculate the overall digital experience score. Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric. [Proactive Engagement](https://www.servicenow.com/docs/access?context=proactive-engagement-landing-page&family=yokohama&ft:locale=en-US) :   Inform employees by providing any self-help instructions or notifications by Desktop Assistant and email as the two new notification channels along with the existing Virtual Agent option. Explore what Proactive Engagement has to offer with new use cases as part of the base system. The new use cases include poor Wi-Fi connectivity, device crash, app crash, app freeze, Jamf execution, and disconnected Zscaler. User criteria help in grouping the users based on certain conditions. You can set the user criteria settings through Proactive Engagement. Depending on the remedial action chosen from the list while creating a new metric rule, specific input parameters can be configured with advanced settings that will fetch a static input. |
| Zurich | [Diagnose and resolve issues on DEX monitored devices](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&family=zurich&ft:locale=en-US) :   Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data. [AI-powered root cause analysis for Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&family=zurich&ft:locale=en-US) :   Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently. [Get AI driven insights for boot time performance](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&family=zurich&ft:locale=en-US) :   Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and knowledge articles to resolve boot performance problems quickly. [View GPU device metric details](https://www.servicenow.com/docs/access?context=user-device-metrics&family=zurich&ft:locale=en-US) :   Monitor GPU and VRAM (Video Random Access Memory) usage on the Device page to assess graphics performance and identify bottlenecks. GPU usage shows the percentage of graphics processing capacity in use, while VRAM usage highlights memory consumption for graphics intensive workloads. These metrics help detect rendering issues, memory intensive applications, and performance degradation enabling faster investigation and resolution of GPU related device problems. [View collected metrics with Metrics analyzer](https://www.servicenow.com/docs/access?context=view-dex-metrics&family=zurich&ft:locale=en-US) :   Using the DEX Metrics analyzer, explore and analyze various metrics for Configuration Items (CIs) through selecting metrics by application, device, location, and OS. [Non-persistent VDI monitoring configuration](https://www.servicenow.com/docs/access?context=monitoring-np-vdis&family=zurich&ft:locale=en-US) :   Set up monitoring of non-persistent VDIs to identify performance issues and to troubleshoot. [Set up page-level monitoring](https://www.servicenow.com/docs/access?context=set-up-page-level-monitoring&family=zurich&ft:locale=en-US) :   Monitor a Web application performance at a specific page level and view the collected metrics in the Metrics analyzer. [Diagnose and resolve issues on DEX monitored devices](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&family=zurich&ft:locale=en-US) :   Service desk agents can use the DEX diagnosis and resolution agentic AI workflow to resolve issues on DEX monitored devices through a structured process that includes diagnosis of the cause, a resolution plan with actionable steps, and documenting the resolution in the incident record. [Incident diagnostics and suggested resolutions](https://www.servicenow.com/docs/access?context=dex-diagnostics-guided-resolutions&family=zurich&ft:locale=en-US) :   Service desk agents can diagnose and resolve common issues on DEX monitored devices from the Investigation tab in incident records within the Service Operations Workspace. View the health status of the device and related metrics, review the suggested resolutions, and execute remedial actions or follow self-help instructions to resolve the incident. Monitor the status of actions after they're completed. [Customize theme](https://www.servicenow.com/docs/access?context=customize-da-theme&family=zurich&ft:locale=en-US), [Customize home page](https://www.servicenow.com/docs/access?context=change-home-page-title&family=zurich&ft:locale=en-US), and [Create a hyperlink card](https://www.servicenow.com/docs/access?context=create-hyperlink-card&family=zurich&ft:locale=en-US) :   DEX Desktop Assistant administrators can customize the theme for Desktop Assistant by modifying specific CSS variables. You can also customize the logo, add hyperlink cards, and map these cards to sections on the home page. [Zoom call quality](https://www.servicenow.com/docs/access?context=monitor-zoom-call-quality-using-dex&family=zurich&ft:locale=en-US) :   Admins can view detailed metrics for Zoom calls made by users assigned to this device or who logged in within the past 15 days. The metrics include call quality, network performances, and call details enabling faster troubleshooting and improved end-user experience visibility. [View Zoom room metrics](https://www.servicenow.com/docs/access?context=view-zoom-room-metrics&family=zurich&ft:locale=en-US) :   Using DEX for Zoom, admins can monitor Zoom Room performance across their organization, view issues in each room, and analyze root causes to promote consistent meeting experiences. [Added new remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=zurich&ft:locale=en-US) :   The DEX base system includes the following new remedial actions: * Add a registry key (Windows) * Clear Google Chrome browsing data (macOS and Windows) * Clear Recycle Bin (macOS and Windows) * Configure device power scheme (macOS and Windows) * Delete Network Drive (Windows) * Delete a file (Windows) * Elevate temporary admin access (macOS and Windows) * Map Network Drive (Windows) * Modify USB storage access: Execute (Windows) * Modify USB storage access: Read (Windows) * Modify USB storage access: Write (Windows) * Modify a registry key value (Windows) * Remediate Zscaler connectivity (macOS and Windows) * Repair corrupt Outlook files (macOS and Windows) * Reset Google Chrome browser settings (macOS and Windows) * Restart Audio Services (Windows) * Restart Microsoft OneDrive (macOS and Windows) * Restart Microsoft Outlook (Windows) * Updated the Clear application cache remedial action to enable selecting the Microsoft Teams application, helping improve Teams performance. [Enhanced metric rule experience](https://www.servicenow.com/docs/access?context=create-metric-rules&family=zurich&ft:locale=en-US) :   DEX administrators can now manage all types of proactive rules (both metric and configuration-based) within a unified interface, streamlining rule management across the DEX system. [Assign ITIL-related roles to DEX users](https://www.servicenow.com/docs/access?context=components-installed-with-dex&family=zurich&ft:locale=en-US) :   Exercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records after the ITIL-related roles have been removed from the dex_user or dex_engineer roles. [Microsoft Teams call quality](https://www.servicenow.com/docs/access?context=monitor-teams-call-quality&family=zurich&ft:locale=en-US) :   View detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365. [Create a remedial action](https://www.servicenow.com/docs/access?context=create-remedial-action&family=zurich&ft:locale=en-US) :   Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link to an existing remedial action to a check definition. To enhance the end-user experience, you can also run the remedial action on multiple impacted devices at once. [Device health page](https://www.servicenow.com/docs/access?context=user-health-card&family=zurich&ft:locale=en-US) :   View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page. |
| Australia | [DEX remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=australia&ft:locale=en-US) :   Resolve device performance and network connectivity issues with two new remedial actions. The Reset Network Adapter remedial action restores WiFi connectivity and resolves poor network performance despite strong signal strength. The Disable Startup Program remedial action reduces boot time and improves device performance after login by disabling non-essential startup programs. [Diagnose and resolve issues on DEX monitored devices](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&family=australia&ft:locale=en-US) :   Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data. [\[Placeholder link text to key create-insights-report\]](https://www.servicenow.com/docs/access?context=create-insights-report&family=australia&ft:locale=en-US) :   Generate an insights report from event log data collected by the DEX agent. Save useful queries as named reports in the Insights reporting area to preserve them for future use. After you save a report, it appears in the left navigation panel for quick access. IT operators, L2 analysts, DEX engineers, and administrators can save, name, and retrieve reports. Role-based access controls restrict save and retrieval operations to the DEX Engineer and Administrator roles. [AI-powered root cause analysis for Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&family=australia&ft:locale=en-US) :   Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently. [Get AI driven insights for boot time performance](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&family=australia&ft:locale=en-US) :   Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and knowledge articles to resolve boot performance problems quickly. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Reviewing top processes by resource usage](https://www.servicenow.com/docs/access?context=process-snapshot&family=australia&ft:locale=en-US) :   Service desk agents can now view automated snapshots of the top 10 CPU and memory-consuming processes directly in the Investigation tab of incident records. The snapshots that are captured every 30 minutes are initially triggered when an incident is created and a configuration item is tagged. You can refresh and filter snapshots over different time ranges and monitor processes causing device issues. [Event monitoring with DEX](https://www.servicenow.com/docs/access?context=event-monitoring-dex&family=australia&ft:locale=en-US) :   Monitor system events on Windows and macOS devices to track critical system events available with your base system, configure additional events to monitor, and review collected event data stored in your ServiceNow instance. Monitor system-level events, such as application crashes, unexpected shutdowns, disk space warnings, failed login attempts, and service failures. The DEX agent captures event data directly from managed endpoints. Activate or deactivate events or add custom events to extend monitoring beyond the base system catalog. [View GPU device metric details](https://www.servicenow.com/docs/access?context=user-device-metrics&family=australia&ft:locale=en-US) :   Monitor GPU and VRAM (Video Random Access Memory) usage on the Device page to assess graphics performance and identify bottlenecks. GPU usage shows the percentage of graphics processing capacity in use, while VRAM usage highlights memory consumption for graphics intensive workloads. These metrics help detect rendering issues, memory intensive applications, and performance degradation enabling faster investigation and resolution of GPU related device problems. [Applications](https://www.servicenow.com/docs/access?context=dex-workspace-application-tab&family=australia&ft:locale=en-US) :   Monitor application performance by application version to accelerate incident resolution and improve deployment quality. This enables the Service desk agent in faster root cause analysis and data-driven deployment decisions improving the overall end-user experience. [Bulk Remediation for Impacted Devices](https://www.servicenow.com/docs/access?context=dex-insights-and-lists&family=australia&ft:locale=en-US) :   Select multiple impacted devices from the Insights page and apply remedial actions in bulk. Service desk agents can now resolve issues across multiple devices simultaneously, improving productivity and reducing manual effort. [DEX remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=australia&ft:locale=en-US) :   The DEX base system includes the new remedial action Sync device to Intune. |
[ ]

## Changes

Between your current release family and Australia, some changes were made to existing Digital End-User Experience features.  
{#dfrn3-digitalenduserexperience-summary__entry__22}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | [DEX UI enhancements](https://www.servicenow.com/docs/access?context=dex-landing&family=yokohama&ft:locale=en-US) :   Several user interface improvements have been made to help enhance usability and make navigation more intuitive, leading to a better overall user experience. |
| Zurich | [Desktop Assistant](https://www.servicenow.com/docs/access?context=use-dex-desktop-exp&family=zurich&ft:locale=en-US) :   By default, the Desktop Assistant home page now has two sections: My resources and Quick links. My resources includes Device health check and Network test cards, while Quick links includes Employee Center and Outages cards. Coral theme :   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Enhancements to the web and installed apps monitoring setup](https://www.servicenow.com/docs/access?context=admin-new-app-form&family=zurich&ft:locale=en-US) :   Map a DEX application to an existing service in the Service \[cmdb_service_offering\] or Service Instance \[cmdb_service_auto\] tables. [Administration cards](https://www.servicenow.com/docs/access?context=administration-cards&family=zurich&ft:locale=en-US) :   Manage the DEX device and application configurations efficiently with the new DEX Administration workspace. [Track individual application experience scores](https://www.servicenow.com/docs/access?context=dexscr-track-application-experience&family=zurich&ft:locale=en-US) and [Track individual device group experience scores](https://www.servicenow.com/docs/access?context=dexscr-track-device-group-experience&family=zurich&ft:locale=en-US) :   The Suboptimal devices column has been updated in the following pages: * Application health metrics section of the application experience overview page. * Device health metrics section of the device group page. The column now displays links to device lists that have average or poor metric scores, replacing the previous device count. [Modified Devices page](https://www.servicenow.com/docs/access?context=dex-workspace-devices-tab&family=zurich&ft:locale=en-US) : * The device view is now optimized and segregated into two tabs based on the user persona. The All devices tab is for DEX operators, and the Devices by ACC status tab is for DEX operators and DEX admins. * The application performance tab in the Device page has been enhanced. Filter performance for installed apps and web apps by date and time, and view the performance metrics for the last seven days. * Access the performance page to view the performance and details of both installed and web applications. * Filter the active devices to view only the devices that were active in the last five minutes. [Updated landing page](https://www.servicenow.com/docs/access?context=dashboard-cards&family=zurich&ft:locale=en-US) :   The world map in the Devices section on the DEX landing page now shows the devices list instead of users list. The Impacted Devices card now shows the count of impacted users based on the alerts of both the devices and the applications running on that device. [Updated users link reference](https://www.servicenow.com/docs/access?context=devices-form&family=zurich&ft:locale=en-US) :   The user link now redirects to Users page in Service Operations Workspace. [Changed device alerts](https://www.servicenow.com/docs/access?context=user-health-card&family=zurich&ft:locale=en-US) :   View alerts for both your device and its applications in the Alerts section of the Devices page. |
| Australia | No updates for this release. |
[ ]

## Removed

Between your current release family and Australia, some Digital End-User Experience features or functionality were removed.  
{#dfrn3-digitalenduserexperience-summary__entry__32}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Australia, some Digital End-User Experience features or functionality were deprecated.  
{#dfrn3-digitalenduserexperience-summary__entry__42}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | * Removed the Impacted users and Active users cards from the landing page. * Removed the Users page. * Removed the Users list page. * Removed the Users and Devices filters from the Devices page. |
| Australia | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Digital End-User Experience.  
{#dfrn3-digitalenduserexperience-summary__entry__52}

| Release | Release notes |
|-|-|
| Xanadu | Install DEX by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). |
| Yokohama | Activation information :   Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: * Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable the DEX Score feature. For more information, see the [Disable DEX Score Feature in Xanadu](https://support.servicenow.com/kb?sys_kb_id=5165617f970aaa90f03d739c1253af67&id=kb_article_view) article \[KB2224330\] in the Now Support Knowledge Base. * Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Zurich | Activation information :   Install Digital End-User Experience by requesting it from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Digital End-User Experience we have noted them here.  
{#dfrn3-digitalenduserexperience-summary__entry__62}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Digital End-User Experience we have noted them here.  
{#dfrn3-digitalenduserexperience-summary__entry__72}

| Release | Release notes |
|-|-|
| Xanadu | For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=xanadu&ft:locale=en-US). |
| Yokohama | Browser requirements :   Enable the DEX browser extension for monitoring Web applications to collect various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension for monitoring web/SaaS applications](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=yokohama&ft:locale=en-US). |
| Zurich | Browser requirements :   Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=zurich&ft:locale=en-US). |
| Australia | Browser requirements :   Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=australia&ft:locale=en-US). |
[ ]

## Accessibility information

Review details on accessibility information for Digital End-User Experience, such as specific requirements or compliance levels.  
{#dfrn3-digitalenduserexperience-summary__entry__82}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Digital End-User Experience we have noted them here.  
{#dfrn3-digitalenduserexperience-summary__entry__92}

| Release | Release notes |
|-|-|
| Xanadu | Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. |
| Yokohama | Localization information :   Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. |
| Zurich | Localization information :   Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. |
| Australia | Localization information :   Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. |
[ ]

## Highlight information

If there are specific highlight considerations for Digital End-User Experience we have noted them here.  
{#dfrn3-digitalenduserexperience-summary__entry__102}

| Release | Release notes |
|-|-|
| Xanadu | * Monitor and analyze performance metrics seamlessly through comprehensive visibility of applications, networks, and end-user devices. * Detect and resolve potential problems before they affect end users through DEX alerts and insights. * Proactively engage your users and resolve issues they might face. * Resolve the issues that your users face with actions available in list of predefined issue resolutions called Action library. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=xanadu&ft:locale=en-US) for more information. |
| Yokohama | * Monitor whether the devices across your organization are adhering to the established application and policy metric compliance rules using the System compliance report. * Identify high-performance devices and learn the correlation between your device performance and overall system health by monitoring critical metrics, such as CPU usage, in the System performance report. * Monitor the multiple facets of the end-user network performance, including connection details, connection stability and path metrics, and application network hops. * Manage what DEX metrics are collected for a DEX agent policy, turn off collection of a metric, or change the frequency for a metric collection. * Set up file management to track and manage executable files on your organization devices. * Track and manage the Windows registry keys configured for monitoring on your organization devices. * View client health metrics with the Microsoft Configuration Manager (MCM) application. * Track the impacted device details from the Service Operations Workspace landing page. You can also track the details of all the impacted users and impacted devices from the active alerts. * Determine the device location based on the pre-defined custom logic. * Diagnose and resolve device issues using the Device health check capability provided by Digital End-user Experience Self-service. * Track the digital experience scores of the applications and devices that your employees use with the Digital Experience Score dashboard. * The Proactive Engagement application is integrated as part of the DEX suite of applications and is installed along with DEX. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=yokohama&ft:locale=en-US) for more information. |
| Zurich | * Track and analyze call performance for a particular user in Microsoft Teams with DEX for Microsoft 365. * View the consolidated alerts related to devices and applications in the Alerts section of the Device health page. * View the new DEX landing page, which includes an updated Devices world map and an enhanced Impacted Devices card. * View real-time data for alerts, change requests, and incidents that are impacting a device in the Device events section of the Device health page. * Create a remedial action from a check definition, link an existing remedial action to a check definition, and execute a remedial action on multiple impacted devices for a DEX alert simultaneously. * Manage device and application configurations and monitor key DEX components in the new DEX Administration workspace. * Gain deeper visibility into performance with enhanced metrics analysis and non-persistent Virtual Desktop infrastructures (VDIs) monitoring, including device, application, and web page insights for faster troubleshooting. * Use the Metrics analyzer to view metrics collected for a given device or application during a specific period. * Monitor non-persistent VDIs with Digital End-User Experience (DEX) to track performance issues and troubleshoot efficiently. * Gain insights into Zoom call quality and Zoom rooms performance across your organization with DEX for Zoom. * Empower service desk agents to diagnose and resolve incidents on DEX monitored devices quickly and efficiently by using the  DEX issue diagnosis and resolution agentic AI workflow. * Enable service desk agents to diagnose and resolve issues on DEX monitored devices directly from the Investigation tab in incident records within the Service Operations Workspace. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=zurich&ft:locale=en-US) for more information. |
| Australia | * Enable service desk agents to view and manage the top 10 CPU and memory-consuming processes in the Investigation tab of incident records. Automated snapshots captured every 30 minutes enable you to quickly identify and end processes causing device issues, thus improving service desk productivity. * Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions. * Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues. * View device boot time metrics to assess system startup health and identify potential issues. * Gain deeper visibility into device performance with GPU (Graphics Processing Unit) utilization metrics. * Apply remedial actions to multiple devices at once directly from the Insights page to resolve issues faster with bulk remediation. * Monitor system-level events from Windows and macOS devices to gain deeper insight into device health and stability. Configure events of interest and capture event data directly in ServiceNow to support incident investigation and proactive service desk operations. * Generate event insights reports from collected event data to analyze device health trends and support incident investigation. * Save custom insight reports and access them from the left navigation panel for faster, repeatable analysis. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=australia&ft:locale=en-US) for more information. |
[ ]