--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Australia # Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Content Pack for US Regulations release notes for upgrades from Xanadu to Australia The Combined Dispute Content Pack for US Regulations facilitates compliance with US regulations such as Regulation E (Reg E) and Regulation Z (Reg Z) by streamlining the tracking and management of dispute cases. This consolidated release notes document covers updates from the Xanadu through to the Australia release families, enabling ServiceNow customers to prepare for and understand key changes and enhancements when upgrading. Show full answer Show less ## Key Features * **Configurable SLA Definitions (Xanadu release)**: Allows dispute agents to efficiently manage cases and helps managers monitor progress and act timely by configuring Service Level Agreements for Reg E and Reg Z disputes. * **Enhanced Dispute Manager and Agent Landing Pages (Xanadu release)**: Existing tabs for debit and credit card dispute cases now include SLA breach and at-risk indicators to improve case handling visibility. * **Enhanced SLA Definitions (Australia release)**: SLA tracking is now anchored to the dispute report date rather than the case creation date for better regulatory adherence. For Reg Z, the SLA timeline requires resolution within two billing cycles or 90 calendar days from the dispute report date, reducing regulatory risk exposure. ## Important Upgrade Information * There are no removals or deprecations of features between Xanadu and Australia releases. * Pre- and post-upgrade tasks should be reviewed and completed as needed to ensure a smooth transition. ## Activation and Availability The Dispute Content Pack for US Regulations is available for installation via the ServiceNow Store. Customers should request the pack through the Store, where cumulative release notes and version history are also available. ## Additional Notes * No updates or changes were introduced related to additional requirements, browser compatibility, accessibility, localization, or other highlighted considerations between Xanadu and Australia releases. Consolidated page of all release notes for Dispute Content Pack for US Regulations from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Content Pack for US Regulations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputecontentpackforusregulations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Configurable SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&family=xanadu&ft:locale=en-US) : Configure SLA definitions for Reg E and Reg Z to enable dispute agents to manage cases efficiently and enable managers to monitor progress and take timely actions. [Enhancements to dispute manager and dispute agent landing pages](https://www.servicenow.com/docs/access?context=exploring-dispute-content-pack-for-us-regulation&family=xanadu&ft:locale=en-US) : Modified the existing tabs Debit card disputes cases and Credit card cases under incorrect billing with SLA breached and SLA at risk on both the disputes manager and dispute agent landing pages. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Dispute Content Pack for US Regulations features. {#dfrn3-disputecontentpackforusregulations-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Enhanced SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&family=australia&ft:locale=en-US) : Improve regulatory adherence in your dispute workflow with the following enhancements to Reg E and Reg Z SLA definitions, ensuring timely dispute resolution and reducing regulatory risk exposure: * SLA tracking now anchors to the dispute report date instead of the case creation date. * SLA timelines for Reg Z are updated to require the financial institution to resolve the dispute within two complete billing cycles or 90 calendar days from the dispute report date. | [ ] ## Removed Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were removed. {#dfrn3-disputecontentpackforusregulations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were deprecated. {#dfrn3-disputecontentpackforusregulations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Content Pack for US Regulations. {#dfrn3-disputecontentpackforusregulations-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Dispute Content Pack for US Regulations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels. {#dfrn3-disputecontentpackforusregulations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here. {#dfrn3-disputecontentpackforusregulations-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Streamlines the tracking and management of dispute cases. * Complies with US Regulations such as Regulation E (Reg E) and Regulation Z (Reg Z). * Incorporate Service Level Agreement (SLA) definitions to help issuers monitor deadlines and take actions. See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Improve compliance with US Regulation E (Reg E) and Regulation Z (Reg Z) through the Service Level Agreement (SLA) definitions enhancements. See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]