--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Australia # Combined Dispute Rules Content Pack for Visa release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Visa Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document details the updates, new features, and changes in the Dispute Rules Content Pack for Visa as ServiceNow customers upgrade from the Xanadu to Australia release family. It assists customers in preparing for the upgrade by summarizing enhancements related to Visa chargeback eligibility rules, dispute intake questionnaires, and integration with Visa Resolve Online (VROL) revisions. The release emphasizes automation of eligibility evaluation, improved support for digital asset transactions, and alignment with Visa's evolving chargeback guidelines. Show full answer Show less ## Key Features * **New Data Fields:** Australia release introduces 38 new transaction data fields on the Financial Transaction record to support Visa chargeback eligibility rules, especially for reason codes 10.4 and 11.3. These fields include detailed shipping address components, device fingerprinting, login IDs, and cryptogram information. * **Special Condition Indicator Field:** Added to identify transactions involving non-fiat currency, NFTs, and digital assets. This enables the rules engine to apply correct dispute conditions for reason codes 10.4, 13.1, and 13.3. * **Updated Dispute Intake Questionnaire:** Two new conditional questions support fraud and consumer disputes involving digital assets, helping dispute agents and cardholders provide relevant details about deception claims and merchant guarantees related to asset value. * **Alignment with Visa Resolve Online (VROL):** Updates to the dispute questionnaire correspond with VROL releases 24.2, 25.2, and 26.1, ensuring compliance with the latest Visa dispute handling procedures. * **Refined Chargeback Eligibility Rules:** Enhanced rules for multiple Visa reason codes (10.1, 10.2, 10.3, 10.4, 13.1, 13.2, 13.3, 13.4) based on Visa Chargeback Guide v1.1, including country-specific conditions and new evaluation criteria such as device fingerprint and login ID matching. * **Improved Questionnaire Content:** Additional agent-facing questions have been added to support authorization and consumer dispute categories, enhancing the granularity and accuracy of dispute intake. * **Coral Theme Introduction:** The new default theme for portals and user experiences includes a brand-neutral design with optional dark mode to improve accessibility and user comfort. * **Data Model Enhancements:** Some dispute intake tables have been migrated to generic intake tables under the Financial Services Card Operations application for new customers, simplifying data management and integration. ## Important Upgrade Considerations * Pre- and post-upgrade tasks should be reviewed and completed as needed to ensure smooth transition. * No features or functionality were removed or deprecated in this upgrade. * The Dispute Rules Content Pack for Visa remains available for installation via the ServiceNow Store for all releases, including Australia. * There are no new browser or localization requirements introduced in this upgrade. ## Practical Benefits for ServiceNow Customers * **Automated Eligibility Validation:** Enables early identification of ineligible disputes based on comprehensive Visa rules and transaction data, reducing penalties and improving dispute management efficiency. * **Enhanced Support for Digital Asset Disputes:** Specifically addresses fraud and consumer disputes involving non-fiat currency and NFTs, reflecting modern transaction types. * **Improved Data Accuracy and Detail:** New transaction fields and refined questionnaires ensure richer data capture for dispute evaluation. * **Compliance with Visa Standards:** Aligns dispute handling processes with the latest Visa Chargeback Guide and VROL revisions, minimizing risk of rejected disputes. * **Better User Experience:** The Coral theme with dark mode option improves accessibility and usability for dispute agents and end users. Consolidated page of all release notes for Dispute Rules Content Pack for Visa from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Visa to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackforvisa-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Dispute Rules Content Pack for Visa. {#dfrn3-disputerulescontentpackforvisa-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Special Condition Indicator field](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=zurich&ft:locale=en-US) : A new Special Condition Indicator field on the Financial Transaction record identifies transactions involving non-fiat currency, non-fungible tokens (NFTs), and related digital assets. The chargeback eligibility rules engine uses this field to apply the correct dispute conditions for RC 10.4, RC 13.1, and RC 13.3. [New dispute intake questions for digital asset transactions](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=zurich&ft:locale=en-US) : Two new questions have been added to the Visa dispute intake questionnaire to support the updated eligibility rules for non-fiat currency and NFT transactions. * For fraud disputes where the Special Condition Indicator is 2, 3, 4, or 7: ask whether the cardholder claims they were deceived into sending non-fiat currency or an NFT to a fraudulent recipient. * For consumer disputes filed under RC 13.3 (Not as Described) involving a non-fiat currency or NFT purchase: ask whether the cardholder has evidence that the merchant guaranteed or promised the asset would increase in value. | | Australia | [New transaction data fields for chargeback rule evaluation](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : Added 38 new fields to the Financial Transaction record to support the updated Visa chargeback eligibility rules for reason codes 10.4 and 11.3. Reason code 10.4 fields: * Account funding source * Type of cryptogram received * Authentication solution indicator * Issuer BIN country code * Purchase order number from 3-D Secure * Order ID from merchant * Device fingerprint * Customer account login ID from merchant * Customer account login ID from 3-D Secure * Customer account login ID from agentic * Shipping address 1 from 3-D Secure * Shipping address 2 from 3-D Secure * Shipping address 3 from 3-D Secure * Shipping city from 3-D Secure * Shipping country code from 3-D Secure * Shipping postal code from 3-D Secure * Shipping state from 3-D Secure * Shipping address line 1 from merchant * Shipping address line 2 from merchant * Shipping street name from merchant * Shipping building number from merchant * Shipping postal code from merchant * Shipping city from merchant * Shipping country code from merchant * Shipping address 1 from agentic * Shipping address 2 from agentic * Shipping address 3 from agentic * Shipping city from agentic * Shipping country code from agentic * Shipping postal code from agentic * Shipping state from agentic Reason code 11.3 fields: * Partial authorization eligible * Source settlement amount (USD) * Authorization amount (USD) * Initiating party indicator * Merchant initiated transaction class * Local cashback amount * PAN reference ID [Special Condition Indicator field](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : A new Special Condition Indicator field on the Financial Transaction record identifies transactions involving non-fiat currency, non-fungible tokens (NFTs), and related digital assets. The chargeback eligibility rules engine uses this field to apply the correct dispute conditions for RC 10.4, RC 13.1, and RC 13.3. [New dispute intake questions for digital asset transactions](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : Two new questions have been added to the Visa dispute intake questionnaire to support the updated eligibility rules for non-fiat currency and NFT transactions. * For fraud disputes where the Special Condition Indicator is 2, 3, 4, or 7: ask whether the cardholder claims they were deceived into sending non-fiat currency or an NFT to a fraudulent recipient. * For consumer disputes filed under RC 13.3 (Not as Described) involving a non-fiat currency or NFT purchase: ask whether the cardholder has evidence that the merchant guaranteed or promised the asset would increase in value. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Dispute Rules Content Pack for Visa features. {#dfrn3-disputerulescontentpackforvisa-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Questionnaire and chargeback eligibility ruless](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : * Added new chargeback eligibility rules to reflect the latest dispute conditions from Visa. * Updated the dispute questionnaire to support the following reason codes: * 10.3 (Other fraud---card-present environment) * 13.1 (Merchandise/services not received) * 13.5 (Misrepresentation) [Visa Resolve Online (VROL) 24.2 revision Alignment](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : * Updated chargeback reason codes and dispute questionnaire with VROL's latest release revision 24.2. * Updated 12.1 chargeback rules to 11.3. [Visa Resolve Online (VROL) 25.2 revision Alignment](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : The chargeback eligibility rule under the 12.6 reason code that validates Is the other transaction paid by other means? == N has been removed, [Updated references in Card Operations tables](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : Updated references from the old questionnaire tables to the new intake tables in Card Operations. [Updated data model](https://www.servicenow.com/docs/access?context=dispute-data-model&family=xanadu&ft:locale=en-US) : * Enhanced Dispute Rules Content Pack for Visa to support the updated chargeback eligibility conditions and the fields used for validating disputed transactions. * Moved the following tables as generic intake tables, from Dispute Rules Content Pack for Visa \[sn_bom_visa_cp\] to Financial Services Card Operations \[sn_bom_credit_card\]: * Visa Dispute Intake \[sn_bom_visa_cp_visa_dispute_questionnaire\] → Dispute Intake \[sn_bom_credit_card_dispute_intake\] * Visa Dispute Cardholder Intake \[sn_bom_visa_cp_visa_dispute_cardholder_intake\] → Cardholder Dispute Intake \[sn_bom_credit_card_cardholder_dispute_intake\] Note: These tables have been moved only for new customers, but they are still available in the Dispute Rules Content Pack for Visa for existing customers. | | Yokohama | [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the dispute questionnaire provided through Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 25.2 revision changes. | | Zurich | [Updated chargeback eligibility rules for Visa reason codes 10.1, 10.2, 10.3, 10.4, 13.1, 13.2, 13.3, and 13.4](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=zurich&ft:locale=en-US) : The chargeback eligibility rules for eight Visa reason codes have been updated to reflect Visa Chargeback Guide v1.1. The rules engine evaluates disputes automatically against the updated criteria; no manual configuration is required. Disputes that do not meet the updated eligibility criteria are flagged as ineligible before submission. [Updated dispute intake questionnaire for fraud disputes involving non-fiat currency and NFTs](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=zurich&ft:locale=en-US) : The fraud dispute intake questionnaire now includes a conditional question for disputes involving non-fiat currency or NFT transactions, such as cryptocurrency and digital token purchases. When the transaction is identified as a digital asset purchase, dispute agents and cardholders are asked to confirm whether the cardholder claims they were deceived into sending the asset to a fraudulent recipient. The question is shown only when relevant and is cleared automatically when it does not apply. This supports accurate eligibility evaluation without requiring agents to manually identify digital asset transaction types. [Updated dispute intake questionnaire for RC 13.3 (Not as Described) disputes involving non-fiat currency and NFTs](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=zurich&ft:locale=en-US) : The consumer dispute intake questionnaire for RC 13.3 now includes an additional question for disputes involving non-fiat currency or NFT purchases. After confirming whether the asset received matched the description at the time of purchase, dispute agents and cardholders are asked whether there is evidence that the merchant guaranteed or promised the asset would increase in value. This question determines whether a specific dispute right applies, and appears only after the preceding NFT description question is answered. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visa Resolve Online (VROL) version 26.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) : Updated the dispute questionnaire provided through the Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 26.1 revision changes. | | Australia | Updated reason code 10.4 fraud and address verification eligibility conditions : Refined the invalid-dispute conditions for reason code 10.4 (Other Fraud -- Card-Absent Environment), including new region-specific Address Verification Service (AVS) conditions phased in for Canada, US, and UK domestic transactions through October 23, 2026, then extended to Europe and select Latin America and Caribbean countries, and to Australia, New Zealand, and Singapore starting April 24, 2027. Added a Kazakhstan-specific condition for transactions initiated by reading a QR code, and a new condition (effective October 24, 2026) that evaluates device fingerprint, login ID, and delivery address matches across prior undisputed transactions. Updated reason code 11.3 authorization and clearing timeframe rules : Revised the No Authorization/Late Presentment conditions for ATM deposit and cash disbursement adjustments, removing outdated timeframe conditions and adding country-specific processing windows for India, Nepal, Japan, and Malaysia domestic transactions. Added new permitted-variance rules between authorization and clearing amounts for specific merchant category codes, including restaurants, cruise lines, lodging, and vehicle rental merchants, and for card-absent cardholder-initiated transactions. Added deferred-authorization timeframe conditions, including a Denmark-specific rule. Added reason code 13.3 price-discrepancy ineligibility condition : Added a new condition marking reason code 13.3 (Not as Described or Defective Merchandise/Services) disputes ineligible when the dispute is based on a price discrepancy rather than a description or defect issue. Refined chargeback documentation messages : Updated the required-documentation messages shown to dispute agents for reason codes 12.6 (Duplicate Processing/Paid by Other Means), 13.1 (Merchandise/Services Not Received), 13.2 (Cancelled Recurring Transaction), 13.5 (Misrepresentation), and 13.6 (Credit Not Processed) to align with the April 2026 Visa Chargeback Guide wording. [Updated chargeback eligibility rules for Visa reason codes 10.1, 10.2, 10.3, 10.4, 13.1, 13.2, 13.3, and 13.4](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : The chargeback eligibility rules for eight Visa reason codes have been updated to reflect Visa Chargeback Guide v1.1. The rules engine evaluates disputes automatically against the updated criteria; no manual configuration is required. Disputes that do not meet the updated eligibility criteria are flagged as ineligible before submission. [Updated dispute intake questionnaire for fraud disputes involving non-fiat currency and NFTs](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : The fraud dispute intake questionnaire now includes a conditional question for disputes involving non-fiat currency or NFT transactions, such as cryptocurrency and digital token purchases. When the transaction is identified as a digital asset purchase, dispute agents and cardholders are asked to confirm whether the cardholder claims they were deceived into sending the asset to a fraudulent recipient. If confirmed, this claim supports accurate eligibility evaluation. The question is shown only when relevant and is cleared automatically when it does not apply. This supports accurate eligibility evaluation without requiring agents to manually identify digital asset transaction types. [Updated dispute intake questionnaire for RC 13.3 (Not as Described) disputes involving non-fiat currency and NFTs](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : The consumer dispute intake questionnaire for RC 13.3 now includes an additional question for disputes involving non-fiat currency or NFT purchases. After confirming whether the asset received matched the description at the time of purchase, dispute agents and cardholders are asked whether there is evidence that the merchant guaranteed or promised the asset would increase in value. This question determines whether a specific dispute right applies, and appears only after the preceding NFT description question is answered. [Updated questions for the dispute questionnaire](https://www.servicenow.com/docs/access?context=exploring-the-dispute-rules-content-pack-for-visa&family=australia&ft:locale=en-US) : Added four new agent-facing questions to the dispute questionnaire under the authorization (11) and consumer disputes (13) categories. These questions map to the following reason codes: * 11.1 - Card recovery bulletin or exception file * 11.2 - Declined authorization * 11.3 - No authorization or late presentment * 13.6 - Credit not processed * 13.7 - Cancelled merchandise or services [Visa Resolve Online (VROL) version 26.1 updates](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) : Updated the dispute questionnaire provided through the Dispute Rules Content Pack for Visa to align with Visa Resolve Online (VROL) release 26.1 revision changes. | [ ] ## Removed Between your current release family and Australia, some Dispute Rules Content Pack for Visa features or functionality were removed. {#dfrn3-disputerulescontentpackforvisa-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Dispute Rules Content Pack for Visa features or functionality were deprecated. {#dfrn3-disputerulescontentpackforvisa-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Visa. {#dfrn3-disputerulescontentpackforvisa-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Install Dispute Rules Content Pack for Visa by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Dispute Rules Content Pack for Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Dispute Rules Content Pack for Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Visa, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackforvisa-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Optimize the chargeback process by identifying eligibility immediately, prior to submitting the dispute to the card payment network. * Avoid penalties by identifying ineligible transactions that are based on the reason code and transaction data. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Apply Visa Resolve Online (VROL) release 25.2 revision changes to Dispute Rules Content Pack for Visa questionnaire. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Applied Visa Resolve Online (VROL) release 26.1 revision changes to Dispute Rules Content Pack for Visa questionnaire and updated chargeback rules based on the Visa Chargeback Guide v1.1. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=zurich&ft:locale=en-US) for more information. | | Australia | Applied Visa Resolve Online (VROL) release 26.1 revision changes to the Dispute Rules Content Pack for Visa questionnaire and updated chargeback rules based on the Visa Chargeback Guide v1.1. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=australia&ft:locale=en-US) for more information. | [ ]