--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Document Services release notes for upgrades from Xanadu to Australia # Combined Document Services release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Services Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document covers all Document Services updates from the Xanadu through Australia releases, helping ServiceNow customers prepare for upgrades. It highlights new features, changes, removals, deprecations, activation instructions, accessibility improvements, and key enhancements across these versions. The document emphasizes continuity, with notes if no updates occurred in specific releases, ensuring clarity on what impacts your ServiceNow Document Services experience during upgrade. Show full answer Show less ## New Features * **Xanadu:** Integrated Document Management with external content providers like Microsoft OneDrive, SharePoint, and Google Drive; introduced configurable redaction of sensitive data within documents. * **Zurich:** Added Smart Documents with AI-powered summaries, dynamic Q\&A, FAQs, side-by-side document comparison, and PDF generation guardrails to improve accessibility and stability. * **Australia:** Enhanced AI-powered redaction with compliance code assignment and review capabilities; introduced voice interaction for document summaries using Voice Assist for Docs skill; unified Document Management components in Workspace offering intuitive folder structures, cloud integration, one-click actions, and embedded workflows; implemented granular admin roles for secure, role-based configuration without full admin rights. ## Changes * **Xanadu:** Enabled management of Google Docs files on Google Drive via Multi Provider Document Services Framework; enhanced Document Viewer to support hyperlinks, PDF attachments, and digital signatures; improved accessibility with PDF tags for DOCX to PDF conversions. * **Yokohama:** Updated user interface elements (e.g., Summarize button renamed to Ask Now Assist); added support for exporting records to accessible PDFs; improved workflow usability and low-code accessibility for Managed Documents. * **Zurich:** Added AI-based document summarization for PDFs and Word files; introduced new themes including Coral with dark mode; improved cloud integration buttons and settings terminology; enhanced cloud file permissions and authentication; expanded file extension support for Google Drive files; added HTML to PDF image retrieval timeout; restricted public sharing based on document classification. * **Australia:** Launched ServiceNow Otto® conversational AI platform integrated into Document Viewer across Classic UI and Service Portals, enabling AI features like document summary, voice Q\&A, and redaction; extended Smart Document skill usage across all tables with preserved configurations during upgrade. ## Removals and Deprecations No features or functionalities were removed or deprecated between Xanadu and Australia releases for Document Services. ## Activation Information * Document Services is an AI Platform feature active by default in all releases. * Document Management requires activation of the Document Management plugin (com.snc.platformdocumentmanagement). * Multi Provider Document Services Framework must be installed via the ServiceNow Store by request for all releases including Australia. ## Accessibility Enhancements * Added PDF accessibility tags to support screen reader navigation for converted DOCX to PDF documents (Xanadu and Yokohama). * Introduced static and dynamic guardrails to maintain accessibility and stability during PDF generation, supporting regulated markets (Zurich). * Coral theme with dark mode option improves readability and reduces eye strain (Zurich). * No new accessibility updates specific to Australia release. ## Key Outcomes for ServiceNow Customers * Upgrade to Australia enables a unified, user-friendly document management experience within Workspace, improving collaboration and visibility across all files and business records. * AI-powered document redaction and voice interaction streamline protection of sensitive data and enhance document accessibility. * ServiceNow Otto® integration brings conversational AI capabilities directly into document workflows, increasing efficiency and insight extraction. * Granular admin roles improve security by limiting configuration access without granting full admin rights. * Improved cloud integrations and file management support facilitate seamless collaboration with external content providers. * Accessibility improvements ensure compliance with assistive technology requirements, enhancing usability for all users. Consolidated page of all release notes for Document Services from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Document Services. {#dfrn3-documentservices-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Document Management integration with external content provider](https://www.servicenow.com/docs/access?context=integration-external-content-providers&family=xanadu&ft:locale=en-US) : Collaborate on documents in Microsoft OneDrive, Microsoft SharePoint, or Google Drive. [Redaction of sensitive data](https://www.servicenow.com/docs/access?context=data-redaction-documents&family=xanadu&ft:locale=en-US) : Redact sensitive information within a document for configurable workspaces. | | Yokohama | No updates for this release. | | Zurich | [Smart Documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : Accelerate insights with quick summaries, dynamic Q\&A, and FAQs that reduce time spent searching for information [Document comparison](https://www.servicenow.com/docs/access?context=compare-document-version&family=zurich&ft:locale=en-US) : Compare two versions of the document side by side. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Use static and dynamic guardrails to help maintain stability during PDF generation and accessibility. | | Australia | [Redact sensitive data from documents using AI](https://www.servicenow.com/docs/access?context=redact-sensitive-data-using-AI&family=australia&ft:locale=en-US) : Redact sensitive information in documents using AI-powered detection and policy-based redaction. Review AI-suggested redactions, assign compliance codes, and help protect confidential data before sharing documents. [Voice Assist for Docs skill](https://www.servicenow.com/docs/access?context=configure-skill-voice-assist&family=australia&ft:locale=en-US) : Generate audio summaries and interact using voice-based questions to understand and extract key information from documents. [Document Management components in Workspace](https://www.servicenow.com/docs/access?context=document-management-workspace&family=australia&ft:locale=en-US) : Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-dms&family=australia&ft:locale=en-US) : Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Document Services features. {#dfrn3-documentservices-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Google Docs files on Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=xanadu&ft:locale=en-US) : Manage Google Docs files on Google Drive using Multi Provider Document Services Framework. [Document viewer support for hyperlinks, attachments, and digital signature](https://www.servicenow.com/docs/access?context=Documentviewer&family=xanadu&ft:locale=en-US) : Document Viewer now supports using hyperlinks, downloading of PDF attachments, and viewing of digital signatures. [Accessibility feature for DOCX to PDF conversion](https://www.servicenow.com/docs/access?context=enable-accessibility-docx-to-pdf&family=xanadu&ft:locale=en-US) : Accessibility support added for DOCX to PDF conversion. PDF accessibility tags are now available to help non-sighted users who rely on screen readers to navigate, understand, and interact with converted PDF documents. | | Yokohama | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=yokohama&ft:locale=en-US). : The Summarize button was changed to the Ask Now Assist button. [Subflows for Shared drives for Google Drive](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=yokohama&ft:locale=en-US). : Added Spoke subflows for Shared drives in Google Drive. [Pop-up window](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US) : Added a pop-up window for list and form export with a check box that enables you to export an individual record or a list of records into a PDF format. The PDF includes accessibility support. [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US) : Export a collection of records or a single record into a PDF format. New system property was added for better accessibility. [Workflow migration for Managed Documents](https://www.servicenow.com/docs/access?context=c_ManagedDocuments&family=yokohama&ft:locale=en-US) : Improved usability, low code accessibility, and feature parity due to the newly configured workflows.​ | | Zurich | [Summarize button](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=zurich&ft:locale=en-US) : The Summarize button was changed to the Ask Now Assist button. [Property value for digital signature](https://www.servicenow.com/docs/access?context=property-value-cac-piv-signing&family=zurich&ft:locale=en-US) : Specify the method used to identify and validate the user who has signed the PDF using the property value. [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&family=zurich&ft:locale=en-US) : Use AI to generate summaries for feedback, disclaimers, and usage tracking in PDFs and Microsoft Word files. [Document Service Framework](https://www.servicenow.com/docs/access?context=onedrive-spoke-document-services-framework&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Microsoft OneDrive. [Document service Framework](https://www.servicenow.com/docs/access?context=google-drive-spoke-document-services&family=zurich&ft:locale=en-US) : Retrieve the list of files and folders based on the given search query from Google Drive. [PDF generation](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Generate a PDF with accessibility for regulated markets. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Upload to provider button](https://www.servicenow.com/docs/access?context=upload-external-provider&family=zurich&ft:locale=en-US) : The Upload to provider button was changed to Upload to cloud button within the Connect with external cloud dialog box. [Sync button](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The Sync button was changed to the Download from Cloud button. [Upload to cloud button](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : The Upload to cloud button has been added for versions. [External Provider Settings tab](https://www.servicenow.com/docs/access?context=sync-versions&family=zurich&ft:locale=en-US) : The External Provider Settings tab was changed to the External Cloud Settings tab. [Connect documents on external cloud](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Upload your files directly to an external cloud (including multiple versions of the document). [Permissions for external cloud files](https://www.servicenow.com/docs/access?context=document-configuration&family=zurich&ft:locale=en-US) : Set the sharing permissions on your external cloud files. [Authenticate personal accounts on external cloud](https://www.servicenow.com/docs/access?context=personal-authentication-documents&family=zurich&ft:locale=en-US) : Implement personal token-based authentication for an external cloud so that you can verify user-specific access, audit trails, and compatibility with existing and future integrations. [Connect file extensions](https://www.servicenow.com/docs/access?context=upload-versions-external-cloud&family=zurich&ft:locale=en-US) : Link any Google Drive file to a document record by selecting a provider and entering the file URL All file extension are now supported. [HTML to PDF Conversion](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Specify an image retrieval timeout for HTML to PDF conversion. [Document classification](https://www.servicenow.com/docs/access?context=share-document-link&family=zurich&ft:locale=en-US) : Limit public sharing based on a document's classification. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Document Viewer](https://www.servicenow.com/docs/access?context=Documentviewer&family=australia&ft:locale=en-US) : The Next Experience Document Viewer is now available in the Classic UI (UI16) and Service Portals in addition to Workspace. ServiceNow Otto features including document summary, voice Q\&A, smart redaction, and manual redaction are available. [Smart documents](https://www.servicenow.com/docs/access?context=configure-skill-smart-documents&family=australia&ft:locale=en-US) : Use Smart Document skill across all tables.Existing configurations remain unchanged during upgrade, including those on specific tables or when the feature is disabled. | [ ] ## Removed Between your current release family and Australia, some Document Services features or functionality were removed. {#dfrn3-documentservices-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Document Services features or functionality were deprecated. {#dfrn3-documentservices-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Document Services. {#dfrn3-documentservices-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=xanadu&ft:locale=en-US). [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=multi-provider-documents-framework&family=xanadu&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=yokohama&ft:locale=en-US). [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=yokohama&ft:locale=en-US) Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=zurich&ft:locale=en-US). Multi Provider Document Services Framework needs to be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=zurich&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Multi Provider Document Services Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see [Activate](https://www.servicenow.com/docs/access?context=activate-doc-mgmt-plugin&family=australia&ft:locale=en-US). Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see [Multi Provider Document Services Framework](https://www.servicenow.com/docs/access?context=mp-document-services-framework-landing&family=australia&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Services, such as specific requirements or compliance levels. {#dfrn3-documentservices-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Accessibility support has been added for document conversion from DOCX to PDF. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with converted PDF documents. | | Yokohama | Accessibility information : Added accessibility support for PDF document generation. PDF accessibility tags are now available to help users who rely on screen readers to navigate, understand, and interact with these generated PDF documents. For more information, see [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=yokohama&ft:locale=en-US). | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. [Guardrails for PDF generation and accessibility](https://www.servicenow.com/docs/access?context=guardrails-pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added static and dynamic guardrails for accessibility support for PDF document generation [PDF generation and accessibility](https://www.servicenow.com/docs/access?context=pdf-generation-accessibility&family=zurich&ft:locale=en-US) : Added support for PDF document generation with accessibility for regulated markets. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Services we have noted them here. {#dfrn3-documentservices-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Extend collaboration and improve user experience with the integration of Document Management with external cloud providers, such as Microsoft OneDrive, Google Drive, and Microsoft SharePoint. * Increase collaboration with management of Google Docs files on Google Drive. * Control sensitive information with data redaction within a document. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Improved PDF generation that includes accessibility support. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Compare any two document versions and track changes by using document comparison. * Connect and manage external cloud documents by uploading files, storing URLs, and syncing metadata with your records. * Authenticate with your personal accounts on an external cloud, Microsoft OneDrive, or Google Drive. * Control public sharing by using document classification to ensure document security. * Accelerate documents insights with instant summaries for highlights and quick insights, interactive Q\&A, and FAQs. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Introduced granular roles to complete administrative configuration tasks without requiring the full admin role. * Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities. * Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view. * Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards. * Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card. * Manage documents using a common document viewer across Platform/UI16 and Workspace to access ServiceNow Otto features including document summary, voice Q\&A, smart redaction, along with manual redaction * Enable Smart Document Skill across all tables by default, removing the need for manual configuration. * Redact sensitive information in documents using AI-powered detection and policy-based redaction to help protect confidential data and support compliance requirements * Generate audio summaries of documents and retrieve document information using voice queries, enabling a more accessible and hands-free document experience. See [Document Services](https://www.servicenow.com/docs/access?context=document-services-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]