--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined EMR Provider Directory Sync Sync release notes for upgrades from Xanadu to Australia # Combined EMR Provider Directory Sync Sync release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined EMR Provider Directory Sync Sync release notes for upgrades from Xanadu to Australia This consolidated release notes page assists ServiceNow customers in preparing for upgrades of the EMR Provider Directory Sync Sync application from the Xanadu release family to Australia. It provides a comprehensive view of new features, changes, removals, deprecations, activation steps, prerequisites, and other relevant upgrade considerations across these releases. Show full answer Show less Notably, there are no updates, changes, removals, or deprecations listed for any releases from Xanadu through Australia, except for new features introduced in the Australia release. ## Key Features Introduced in Australia * **FHIR Sync Process:** A scheduled job runs an orchestration subflow to import four FHIR R4 resource types---Organization, Location, Practitioner, and PractitionerRole---in dependency order. These resources are upserted into the Healthcare Operations data model using their FHIR resource IDs as keys. * **Initial and Delta Loads:** The first run performs a full initial load. Subsequent runs use the timestamp of the last successful sync as a watermark to import only changed resources, enabling efficient delta synchronization. * **Sync Monitoring and Troubleshooting:** Each sync run logs detailed status information per resource type, including processed and skipped record counts and a shared correlation ID. This allows administrators to effectively monitor and troubleshoot synchronization activities. * **Business Location Classification:** Imported organizations are automatically classified as internal or external business locations using a configurable decision table. * **Automated Daily Scheduling:** The sync is configured to run on a daily schedule, ensuring Healthcare Operations organizations, business locations, practitioners, and care-team memberships remain up to date without manual intervention. ## Activation and Prerequisites * The EMR Provider Directory Sync application is available for installation via the ServiceNow Store. * It depends on the HL7 FHIR Spoke and the Healthcare Operations and Healthcare and Life Sciences data-model applications. Customers should verify these prerequisites before upgrading. ## Additional Considerations * No additional requirements, browser requirements, accessibility details, or localization considerations were introduced or changed between Xanadu and Australia releases. * There are no removals or deprecations impacting existing functionality during this upgrade. ## Practical Impact for ServiceNow Customers By upgrading to the Australia release, customers gain enhanced automation and reliability in synchronizing provider directory information via FHIR R4 resources. This reduces manual maintenance efforts and improves data accuracy in Healthcare Operations. The detailed logging and classification features support better operational oversight and data organization. Customers should ensure prerequisite apps are installed and plan for an initial full sync followed by daily incremental updates to maintain current provider directory data. Consolidated page of all release notes for EMR Provider Directory Sync Sync from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family EMR Provider Directory Sync Sync release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading EMR Provider Directory Sync Sync to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [How the FHIR sync works](https://www.servicenow.com/docs/access?context=hco-fhir-how-it-works&family=australia&ft:locale=en-US) : A scheduled job runs an orchestration subflow that imports the four FHIR resources in dependency order and upserts them into the Healthcare Operations data model, keyed on the FHIR resource ID. [Run the initial load](https://www.servicenow.com/docs/access?context=hco-fhir-run-initial-load&family=australia&ft:locale=en-US) : After the initial full load, each run uses the previous successful run's timestamp as a watermark to import only resources changed since then. [Monitor and troubleshoot FHIR sync runs](https://www.servicenow.com/docs/access?context=hco-fhir-monitor-sync&family=australia&ft:locale=en-US) : Each run records one FHIR Sync Log row per resource type, with status, processed and skipped counts, and a shared correlation ID, so admins can monitor and troubleshoot syncs. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing EMR Provider Directory Sync Sync features. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were removed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were deprecated. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Install EMR Provider Directory Sync by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). This application depends on the HL7 FHIR Spoke and on the Healthcare Operations and Healthcare and Life Sciences data-model applications. For the full list, see [Prerequisites for the FHIR integration](https://www.servicenow.com/docs/access?context=hco-fhir-prerequisites&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for EMR Provider Directory Sync Sync, such as specific requirements or compliance levels. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance. * Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load. * Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run. * Classify imported organizations as internal or external business locations using an editable decision table. See [EMR Provider Directory Sync](https://www.servicenow.com/docs/access?context=hco-fhir-landing&family=australia&ft:locale=en-US) for more information. | [ ]