--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Enterprise Service Management Foundation release notes for upgrades from Xanadu to Australia # Combined Enterprise Service Management Foundation release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Enterprise Service Management Foundation release notes for upgrades from Xanadu to Australia This consolidated release notes document covers all updates to the Enterprise Service Management (ESM) Foundation from the Xanadu through to the Australia release. It is designed to help ServiceNow customers prepare for upgrades by summarizing new features, changes, deprecations, and other relevant upgrade information. Show full answer Show less For each release family prior to Australia (Xanadu, Yokohama, Zurich), there were no updates or changes to the ESM Foundation. The Australia release introduces the core updates and capabilities customers should be aware of. ## Key Features in Australia Release * **Comprehensive AI-enabled Service Delivery Platform:** The ESM Foundation integrates the Core Business Suite and Simplified IT Service Management to eliminate service silos and provide employees with a unified service experience across multiple departments including IT, HR, finance, legal, workplace services, and procurement. * **Streamlined Service Request Experience:** By leveraging Core Business Suite capabilities alongside Simplified IT Service Management, customers can deliver a more efficient and cohesive service request process across business units. * **AI-driven Guided Setup and Preset Configurations:** The Australia release includes AI-powered guided setup, preset configurations, and a centralized implementation console to simplify deployment and reduce the need for complex configuration tasks. * **Cross-functional Workflow Support:** Enables routing of employee queries seamlessly across different departments to improve resolution times and service experience. ## Upgrade Considerations * No pre- or post-upgrade changes or additional requirements were introduced between Xanadu and Australia for the ESM Foundation. * There are no feature removals or deprecations reported during this upgrade path. * Browser and accessibility requirements remain consistent with previous releases. * Localization and highlight information have not changed. ## Activation and Additional Resources * Enterprise Service Management Foundation is available through the ServiceNow Store. * Customers should refer to the ServiceNow Store for app availability, submission requests, and cumulative release notes for all related apps. * Further product-specific details can be found in the Core Business Suite and Simplified IT Service Management release notes. ## What Customers Can Expect After upgrading to the Australia release, ServiceNow customers will benefit from a unified, AI-enhanced ESM platform that simplifies service delivery across multiple business functions. The guided setup and centralized configuration reduce deployment complexity, while cross-department workflows improve employee service experience and operational efficiency. Consolidated page of all release notes for Enterprise Service Management Foundation from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Enterprise Service Management Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Enterprise Service Management Foundation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Enterprise Service Management Foundation. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&family=australia&ft:locale=en-US) : Enterprise Service Management Foundation brings together Core Business Suite and Simplified IT Service Management to create a comprehensive, AI-enabled service delivery platform. The integration eliminates service silos and provides employees with a unified experience for all their service needs across IT, HR, finance, legal, workplace services, and procurement. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Enterprise Service Management Foundation features. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Enterprise Service Management Foundation features or functionality were removed. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Enterprise Service Management Foundation features or functionality were deprecated. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Enterprise Service Management Foundation. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Enterprise Service Management Foundation is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). For more details on the individual products, see [Core Business Suite release notes](https://www.servicenow.com/docs/access?context=cbs-rn&family=australia&ft:locale=en-US) and [Simplified IT Service Management release notes](https://www.servicenow.com/docs/access?context=ai-native-it-service-desk-rn&family=australia&ft:locale=en-US). Important: Enterprise Service Management Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Enterprise Service Management Foundation, such as specific requirements or compliance levels. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Provide streamlined service request experience across business units by leveraging the capabilities of Core Business Suite along with the Simplified IT Service Management in the ESM Foundation solution. * Deploy with AI-driven guided setup, preset configurations, and a centralized implementation console that eliminates the need for complex configuration procedures. * Deliver cross-functional workflows that route employee queries across departments. See [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&family=australia&ft:locale=en-US) for more information. | [ ]