--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Field Service Management for Telecommunication release notes for upgrades from Xanadu to Australia # Combined Field Service Management for Telecommunication release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the updates, new features, and activation information for the Field Service Management for Telecommunication product from the Xanadu release through to Australia. It is designed to help you prepare for your upgrade by outlining key capabilities introduced, changes, and any important pre- and post-upgrade tasks associated with these releases. Show full answer Show less ## New Features * **Xanadu:** Introduction of appointment management for telecommunication services. You can now create, reschedule, list, get details, and cancel appointments for connectivity-related field services. Appointments can be booked on existing work orders via Appointment Open APIs from external systems. * **Zurich:** Work order management enhancements that support installation, activation, and site assessments for connectivity services. This includes full TMF 697 Open API support for POST, PATCH, GET, LIST, and DELETE operations on work orders. * **Yokohama and Australia:** No new features were introduced in these releases. ## Changes, Removals, and Deprecations Across all releases from Xanadu to Australia, no changes, removals, or deprecations were made to existing Field Service Management for Telecommunication features. ## Activation Information * **Xanadu:** To enable telecommunications appointment booking, activate these key applications: Telecommunications Open API (com.sntmfapi), Appointment Booking (com.snc.appointmentbooking), Field Service Management (com.snc.workmanagement), Field Service Management for Telecommunications (com.snfsmt), and Telecommunications, Media and Technology Core (com.sntmtcore). These apps are available via the ServiceNow Store. * **Zurich:** Activation requires Telecommunications Open API (com.sntmfapi) and Field Service Management for Telecommunications (com.snfsmt) applications, also available from the ServiceNow Store. * **Yokohama and Australia:** No activation updates. ## Additional Requirements and Browser Compatibility No new additional requirements or browser-specific considerations were introduced or changed in any release from Xanadu to Australia. ## Accessibility and Localization There were no updates regarding accessibility compliance or localization considerations across these releases. ## Highlights * **Xanadu:** Empower your teams to create and manage telecommunication field service appointments efficiently. * **Zurich:** Utilize TMF 697 Open API to manage work orders, enhancing integration and operational flexibility. * **Yokohama and Australia:** No additional highlights. ## Practical Implications for ServiceNow Customers By upgrading to Australia from Xanadu, customers retain the critical appointment and work order management capabilities introduced earlier, with no disruptive feature changes or removals. The clear activation paths ensure you can enable key telecommunications functionalities by installing required applications from the ServiceNow Store. This stable progression supports effective field service management for telecommunication connectivity, helping you optimize operational workflows and integrations through standardized APIs. Consolidated page of all release notes for Field Service Management for Telecommunication from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management for Telecommunication to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Managing the appointments for telecommunication services](https://www.servicenow.com/docs/access?context=manage-appointment-telecommunication-service&family=xanadu&ft:locale=en-US) : Create, reschedule, get, list, and cancel appointments from your system for the connectivity-related field services. You can book an appointment on an existing work order in the Field Service Management application from an external system using Appointment Open APIs. | | Yokohama | No updates for this release. | | Zurich | [Manage work orders](https://www.servicenow.com/docs/access?context=managing-work-order-telecommunication-service&family=zurich&ft:locale=en-US) : Manage the work orders for field services to support the installation, activation, and site assessments that are needed for connectivity services. This feature supports the POST, PATCH, GET, LIST, and DELETE operations for work orders via the TMF 697 Open API. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Field Service Management for Telecommunication features. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Field Service Management for Telecommunication features or functionality were removed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Field Service Management for Telecommunication features or functionality were deprecated. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api), Appointment Booking (com.snc.appointment_booking), Field Service Management (com.snc.work_management), Field Service Management for Telecommunications (com.sn_fsmt), and Telecommunications, Media and Technology Core (com.sn_tmt_core) applications. Install these applications by requesting them from the ServiceNow Store. | | Yokohama | No updates for this release. | | Zurich | Activation information : The Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api) and Field Service Management for Telecommunications (com.sn_fsmt) applications. Install these applications by requesting them from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Important: Field Service Management for Telecommunication is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | Create and manage the appointments for the telecommunication field services. See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | Manage your work order using the TMF 697 Open API. See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]