--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Australia # Combined Financial Services Operations Integration with Visa release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with detailed information on upgrading the Financial Services Operations Integration with Visa from release family Xanadu to Australia. It covers new features, changes, removals, deprecations, activation details, and other important upgrade considerations across multiple releases (Xanadu, Yokohama, Zurich, and Australia). The goal is to help customers prepare for and successfully implement the upgrade while understanding enhancements and compliance updates introduced throughout these releases. Show full answer Show less ## New Features * **Xanadu:** Updated subflows for Visa Resolve Online (VROL) 24.2 revision, including Look up Case Details, Submit Fraud Report, and Update Case Resolution Status. * **Yokohama:** Added new VROL integration subflows enabling seamless dispute management playbook integration with Visa, such as Accept Dispute, Cardholder Purchase Inquiry, and Pre-Arbitration handling. * **Zurich:** Enabled cardholder purchase inquiry property to toggle integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook. * **Australia:** No new features introduced. ## Changes * **Xanadu \& Yokohama:** Updated subflows to align with Visa Resolve Online (VROL) version 25.1, focusing on dispute questionnaire submission and fraud reporting. * **Zurich:** Introduced the Coral theme as the default UI for portals and mobile/web experiences, including a dark theme option to improve user experience and accessibility. * **Australia:** * Updated questionnaire field labels and validation for improved clarity and user input flexibility. * Added new fields like Date facilities were withdrawn and Date cardholder checked out from hotel to dispute questionnaire workflows. * Updated processingcode field values in the Financial transaction table to align with current Visa data field specifications, refining labels and descriptions for better transaction type support. * Enhanced subflows for better integration with Card data security applications. ## Removals and Deprecations No features or functionality were removed or deprecated in any release family from Xanadu through Australia. ## Activation Information Financial Services Operations Integration with Visa is available for installation via the ServiceNow Store in all release families. Customers must request installation from the ServiceNow Store to activate the integration. The ServiceNow Store also provides cumulative release notes and version history for all released apps. ## Additional Requirements and Browser Compatibility No new additional requirements or browser compatibility changes were introduced throughout these releases. ## Accessibility and Localization * **Zurich:** The new Coral theme includes a dark theme option for web and mobile experiences to improve readability and reduce eye strain. * No localization updates were needed across the releases. ## Key Outcomes for ServiceNow Customers * Improved integration with Visa Resolve Online (VROL) for streamlined dispute management, including enhanced subflows for case handling, fraud reporting, and questionnaire processing. * Updated UI with the Coral theme and dark mode support, enhancing user experience across portals and devices. * Enhanced compliance with Visa data specifications through updated transaction processing codes and refined data handling to support Payment Card Industry (PCI) security standards. * No disruption from removals or deprecations, ensuring continuity of existing features during upgrade. * Clear guidance on activation and upgrade tasks to facilitate smooth deployment from Xanadu to Australia releases. Consolidated page of all release notes for Financial Services Operations Integration with Visa from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Visa to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Updated subflows for Visa Resolve Online (VROL) 24.2 revision](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=xanadu&ft:locale=en-US) : Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision: * Look up Case Details * Submit Fraud Report * Update Case Resolution Status | | Yokohama | [Added new VROL integration subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added: * Look Up Transaction Inquiry Results * Accept Dispute * Conduct Cardholder Purchase Inquiry * Look Up Transaction Details * Look Up Dispute Response Details * Create Dispute Pre-Arbitration * Look Up Dispute Pre-Arbitration Details * Create Dispute Pre-Arbitration Response * Look Up Dispute Pre-Arbitration Response Details * Submit Dispute Filing * Look Up Dispute Filing Details * Mark Batch Queue Item as Read | | Zurich | [Enable cardholder purchase inquiry property](https://www.servicenow.com/docs/access?context=properties-installed-with-fso-integration-with-visa&family=zurich&ft:locale=en-US) : Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit dispute questionnaire * Submit fraud report | | Yokohama | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Updated the following subflows to align with release 25.1 revision changes: * Submit Dispute questionnaire * Submit fraud report | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | Updated questionnaire field labels and validation : Renamed the question "Explain why credit presented does not apply" to "Provide the Transaction Identifier(s) or Acquirer Reference Number(s) and the Transaction Date that the credit(s) was applied to and why the credit(s) does not resolve the Dispute," and renamed "Certification that the merchant facilities were withdrawn" to "Certification that the facilities were withdrawn." The Name field is no longer required, and Key Factors now accepts up to 200 characters. Updated Spoke action wiring for new questionnaire fields : Added the Date facilities were withdrawn and Date cardholder checked out from hotel fields to the Submit Dispute Questionnaire and Look up Dispute Details Response Parser spoke actions, and added CE Transaction Details as a read-back field on Look up Dispute Details Response Parser. See [Financial Services Card Operations 2026 September Monthly release notes](https://www.servicenow.com/docs/access?context=financial-services-card-operations-rn-2026-09&family=australia&ft:locale=en-US) for the corresponding questionnaire questions. Processing code field values updated for Visa compliance : The `processing_code` field choice values in the Financial transaction table have been updated to align with current Visa data field specifications. Existing choice values have been updated with refined labels and descriptions; new choice values have been added to support additional transaction types. The updated choice values include: * `00` --- Goods/Service Purchase - Debit * `01` --- Cash Disbursement (for example, withdrawal or cash advance) - Debit * `02` --- Adjustment - Debit * `10` --- Account Funding or Card Absent Account Funding * `11` --- Quasi-Cash Transaction - Debit or Internet Gambling Transaction * `19` --- Fee Collection - Debit * `20` --- Return of Goods - Credit, Credit Transaction, Credit Voucher * `22` --- Adjustment - Credit * `26` --- Original Credit * `28` --- Activation and Load / Load * `29` --- Funds Disbursement - Credit * `30` --- Available Funds Inquiry * `39` --- Eligibility Inquiry * `50` --- Bill Payment (U.S. only) * `53` --- Payment (U.S. only) * `72` --- Activation (POS) Dispute agents and administrators see these updated labels and descriptions in transaction UI drop-down lists and data entry forms. Existing transactions require no action. Existing choice values not listed here remain unchanged. [Updated subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=australia&ft:locale=en-US) : The following subflows have been updated to support integration with the Card data security application: * Look up Associated Transactions * Look up Dispute Pre Arbitration Details * Look up Dispute Filing Details * Look up Dispute Response Details * Look up Dispute Pre Arbitration Response Details | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more. * Utilize data model elements to capture and store information used in subflows for seamless integration. See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry. * Ensures Visa conformance through error handling and timely updates on chargeback status. See [Integrating with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use updated subflows to help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]