--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Australia # Combined Hardware Asset Management 11.0.0 release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Hardware Asset Management 11.0.0 Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with key information for upgrading Hardware Asset Management (HAM) from the Xanadu release family through to Australia (version 11.0.0). It summarizes new features, changes, deprecations, and important upgrade tasks to help customers prepare and execute a smooth upgrade process. Show full answer Show less ## Key Features * **Device as a Service (DaaS) Feature:** Enables providing hardware assets and asset management services via a subscription model to customers of DaaS providers, allowing full lifecycle management of these assets. * **Zero Touch Request Flow:** Automates hardware asset requests by sending orders directly to external vendors who ship assets straight to employees, reducing manual intervention and improving fulfillment efficiency. * **Repair Flow for Defective Assets:** Supports managing repair requests for defective or pending repair assets within the stockroom, including troubleshooting, repair, and evaluation tasks. These repair orders can be handled via the Hardware Asset Workspace or the ServiceNow Mobile Agent app. * **Stockroom Inventory Picking:** Facilitates efficient asset picking in stockrooms by providing detailed pick tasks with aisle and space locations. Indoor mapping capabilities in the ServiceNow Mobile Agent app guide users to precise asset locations, streamlining sourcing and refresh workflows. ## Important Upgrade Information * After upgrading to Xanadu, customers can access both Core UI Performance Analytics dashboards and Next Experience Platform Analytics dashboards for Hardware Asset Management. Note that auto-migration of dashboards is disabled by default to avoid duplication. * No updates or changes were introduced in the Yokohama, Zurich, or Australia releases following Xanadu for this product. ## Deprecations * Starting with Xanadu, several Core UI Performance Analytics dashboards (e.g., Hardware Asset Dashboard, Procurement Overview) are no longer available to new Hardware Asset Management users, though existing users retain access. ## Activation and Installation Hardware Asset Management 11.0.0 can be installed or requested through the ServiceNow Store. Customers should refer to the ServiceNow Store for app availability and version history. ## Additional Considerations * No changes were noted for browser requirements, accessibility compliance, localization, or additional prerequisites from Xanadu through Australia. ## What Customers Can Expect * Enhanced automation and improved efficiency in managing hardware assets through subscription services and streamlined request fulfillment. * Improved repair and stockroom workflows with mobile support and indoor mapping, enabling faster asset turnaround and more accurate inventory handling. * Continued support for analytics with a transition to the Next Experience Platform Analytics dashboards, ensuring better performance insights for asset management. Consolidated page of all release notes for Hardware Asset Management 11.0.0 from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Hardware Asset Management 11.0.0 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Hardware Asset Management 11.0.0 to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hardwareassetmanagement1100-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | After upgrading to Xanadu, you can view both the Core UI Performance Analytics dashboards and the Next Experience Platform Analytics dashboards for Hardware Asset Management. Note: While migrating the Core UI Performance Analytics dashboards to the Next Experience Platform Analytics dashboards, auto-migration is disabled by default to avoid duplicate dashboards. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Hardware Asset Management 11.0.0. {#dfrn3-hardwareassetmanagement1100-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Offer assets and asset management services through Device as a Service feature](https://www.servicenow.com/docs/access?context=exploring-daas&family=xanadu&ft:locale=en-US) : Provide assets and asset management services to the customers of DaaS providers via a subscription model. [Manage the hardware asset requests by using the Zero Touch request flow](https://www.servicenow.com/docs/access?context=zero-touch-request&family=xanadu&ft:locale=en-US) : Fulfill the hardware asset requests directly through an external vendor by using the Zero Touch request flow. When an employee submits a request for a hardware catalog item associated with the Zero Touch request flow, the request is sent to the external vendor who ships the asset directly to the employee. [Manage repair of defective assets in the stockroom by using the Repair flow](https://www.servicenow.com/docs/access?context=requesting-hardware-asset-repair&family=xanadu&ft:locale=en-US) : Request repair of assets that are defective or pending repair by using the Repair flow, which includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Hardware Asset Workspace or the ServiceNow Mobile Agent application. [Manage inventory picking within a stockroom](https://www.servicenow.com/docs/access?context=managing-hardware-asset-pickup&family=xanadu&ft:locale=en-US) : Pick assets in your stockroom easily for sourcing, hardware asset requests, and hardware asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom, with aisle and space details providing the exact location from which the asset should be picked. Indoor mapping capabilities enable you to get directions to the location of the asset in the stockroom on your ServiceNow Mobile Agent application. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Hardware Asset Management 11.0.0 features. {#dfrn3-hardwareassetmanagement1100-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Hardware Asset Management 11.0.0 features or functionality were removed. {#dfrn3-hardwareassetmanagement1100-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Hardware Asset Management 11.0.0 features or functionality were deprecated. {#dfrn3-hardwareassetmanagement1100-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | Beginning with the Xanadu release, the following Core UI Performance Analytics dashboards aren't available to new users of Hardware Asset Management: * Hardware Asset Dashboard * Hardware Normalization Dashboard * My Assets * Procurement Overview * Asset Contract Overview * Asset Overview Note: The Core UI Performance Analytics dashboards are available to the existing users of Hardware Asset Management. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Hardware Asset Management 11.0.0. {#dfrn3-hardwareassetmanagement1100-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Hardware Asset Management 11.0.0, such as specific requirements or compliance levels. {#dfrn3-hardwareassetmanagement1100-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Hardware Asset Management 11.0.0 we have noted them here. {#dfrn3-hardwareassetmanagement1100-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Manage the entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature. * Enable hardware asset requests to be fulfilled with minimal intervention by using the Zero Touch request flow. * Get defective hardware assets in a stockroom repaired quickly using the Repair flow. * Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]