--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Australia # Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Australia This consolidated release notes document summarizes the key updates and important information for ServiceNow customers upgrading Healthcare and Life Sciences Service Management Core from the Xanadu release family to the Australia release. It covers new features, changes, upgrade considerations, and activation guidance to help you prepare for a smooth upgrade experience. Show full answer Show less ## Key Features * **Patient Identifier Table (Xanadu):** Introduces a new table to manage multiple patient identifiers such as MRN and social security numbers, enhancing the accuracy and comprehensiveness of patient data management. Migration support is available through Now Support for the associated fix script. * **Security Enhancements (Australia):** Added granular control over read-only fields within the ServiceNow AI Platform®, including new "readonlyoption" settings like "strictreadonly" and "clientscriptmodifiable." These back-end changes improve instance security while maintaining backward compatibility and flexibility. * **Role Expansion (Australia):** Feature administrators can now perform certain tasks previously restricted to full administrators, improving operational efficiency. * **Workspace Performance Enhancements (Xanadu):** Healthcare Workspace loading times have been optimized for better user experience. ## Upgrade Considerations * Review and complete pre- and post-upgrade tasks specific to upgrading to Australia to ensure compatibility and security. * For details on identifying and adjusting read-only field settings, refer to the knowledge base article KB2718122 and configuration guidance on read-only security options. * No deprecated or removed features were noted between Xanadu and Australia releases, reducing upgrade risk. ## Activation and Installation The Healthcare and Life Sciences Service Management Core application is available through the ServiceNow Store. Customers must request installation from the Store to activate the application. For detailed activation instructions and cumulative release history, refer to the ServiceNow Store version history release notes. ## Additional Information * No changes to browser requirements, accessibility, localization, or additional system requirements were introduced between Xanadu and Australia releases. * Security improvements in Australia enhance data protection within Healthcare and Life Sciences Service Management Core. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release strengthens your instance security with granular read-only field controls, enhances patient data management through multiple identifiers, and improves workspace performance. The expanded role permissions facilitate smoother task completion without requiring full administrator access. Following the upgrade guidance and activation steps will help you realize these benefits with minimal disruption. Consolidated page of all release notes for Healthcare and Life Sciences Service Management Core from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare and Life Sciences Service Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare and Life Sciences Service Management Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Healthcare and Life Sciences Service Management Core. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Patient identifier table](https://www.servicenow.com/docs/access?context=hcls-patient-identifier-table&family=xanadu&ft:locale=en-US) : Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more. For instructions on migrating data from the patient table to the patient identifier table, please reach out to [Now Support](https://support.servicenow.com/now) for the fix script. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Healthcare and Life Sciences Service Management Core features. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Workspace performance enhancements](https://www.servicenow.com/docs/access?context=hcls-using-workspace&family=xanadu&ft:locale=en-US) : The Healthcare Workspace has received performance enhancements to optimize loading times. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Healthcare and Life Sciences Service Management Core features or functionality were removed. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Healthcare and Life Sciences Service Management Core features or functionality were deprecated. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare and Life Sciences Service Management Core. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Healthcare and Life Sciences Service Management Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare and Life Sciences Service Management Core, such as specific requirements or compliance levels. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Promote accurate and comprehensive patient data management by leveraging multiple patient identifiers within the enhanced Healthcare and Life Sciences Service Management data model. * Utilize the performance updates within the healthcare workspace to optimize loading times. See [Exploring Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-explore-core&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Healthcare and Life Sciences Service Management Core has received security enhancements in the Australia release. See [Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/access?context=hcls-service-mgmt-overview&family=australia&ft:locale=en-US) for more information. | [ ]