--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Healthcare Operations Core release notes for upgrades from Xanadu to Australia # Combined Healthcare Operations Core release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare Operations Core Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with essential information about Healthcare Operations Core upgrades from the Xanadu release through to Australia. It highlights new features, changes, activation, and upgrade guidance to help you prepare your instance and maximize the value of Healthcare Operations Core in your healthcare environment. Show full answer Show less The Australia release introduces key security enhancements and AI-driven capabilities, while prior releases Yokohama and Zurich introduced improvements in user experience and portal integration. No features were removed or deprecated across these releases. ## Key Features * **Australia Release Enhancements:** * Enhanced security for read-only fields on the ServiceNow AI Platform using a new "readonlyoption" field with granular control levels, improving instance security while maintaining backward compatibility. * Expanded administrative capabilities allowing users with the feature administrator role to perform tasks previously restricted to full administrators. * Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---enabling tailored AI-powered insights, productivity boosts, and autonomous actions depending on your license level. * Conversational support request creation via Now Assist in Virtual Agent in Care Team Portal and Care Team Mobile, facilitating streamlined case intake for healthcare IT, biomed, facilities, and environmental services. * Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally by phone, requiring the appropriate Care Team Operations plugin. * **Yokohama Release Features:** * Care Team Portal for creating and tracking support requests, usable standalone or embedded in EMR systems. * Customizable Healthcare Operations Case management within the Care Team Portal. * Healthcare organization administration tools for managing organizations, hierarchies, and related Service Model Foundation records. * **Zurich Release Features:** * Streamlined embedding of Care Team Portal into EMR systems like Epic, including improved handling of launch context tokens and dynamic FHIR endpoint retrieval. * Updated roles and responsibilities to allow more selective user access, with new and renamed responsibilities such as Support Department Agent/Manager and Care Team Member/Manager. ## Upgrade and Activation Guidance * Before upgrading to Australia, review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition. * Healthcare Operations Core is available exclusively via the ServiceNow Store; install or request it through the store as per your organization's process. * Refer to KB2718122 and ServiceNow documentation for detailed technical guidance on managing read-only field security settings and AI feature configurations. ## Practical Benefits for ServiceNow Customers * **Security:** Strengthened protection of sensitive fields enhances data integrity without disrupting existing workflows. * **AI Integration:** Advanced AI capabilities improve operational efficiency by automating support request creation and case management via conversational interfaces. * **User Experience:** Improved portal embedding and role management simplify administrative tasks and enhance user access control. * **Flexibility:** Modular AI licensing tiers allow you to scale AI features according to organizational needs and investment. ## Additional Notes * No features or functionality were removed or deprecated from Xanadu through Australia releases, ensuring continuity in your Healthcare Operations Core experience. * There are no changes to browser requirements, localization, or accessibility information across these releases. Consolidated page of all release notes for Healthcare Operations Core from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Care Team Portal](https://www.servicenow.com/docs/access?context=hcls-cto-care-team-portal&family=yokohama&ft:locale=en-US) : Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems. [Healthcare Operations Case overview](https://www.servicenow.com/docs/access?context=hcls-cto-hco-case&family=yokohama&ft:locale=en-US) : Create and customize cases for supporting service departments that can be used within the Care Team Portal. [Healthcare organization admin experience](https://www.servicenow.com/docs/access?context=hcls-cto-create-healthcare-organization&family=yokohama&ft:locale=en-US) : Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations). | | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Healthcare Operations Core features. {#dfrn3-healthcareoperationscore-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Embed Care Team Portal in Epic](https://www.servicenow.com/docs/access?context=configure-care-team-portal&family=zurich&ft:locale=en-US) : The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration. The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed. The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script. [Setting up roles and responsibilities](https://www.servicenow.com/docs/access?context=cto-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to enable more selective user access. The following responsibilities were added in Healthcare Operations Core: * Support Department Agent * Support Department Manager The following responsibilities were renamed in Healthcare Operations Core: * Team Member has become Care Team Member * Team Manager has become Care Team Manager Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Healthcare Operations Core features or functionality were removed. {#dfrn3-healthcareoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Healthcare Operations Core features or functionality were deprecated. {#dfrn3-healthcareoperationscore-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels. {#dfrn3-healthcareoperationscore-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal. * Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type. * Utilize the streamlined admin experience for creating healthcare organizations and hierarchies. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. * Assign roles and responsibilities more efficiently with an updated user configuration process. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Healthcare Operations Core has received security enhancements in the Australia release. has received security enhancements in the Australia release. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=australia&ft:locale=en-US) for more information. | [ ]