--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined HR Multi Instance Integration release notes for upgrades from Xanadu to Australia # Combined HR Multi Instance Integration release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined HR Multi Instance Integration Release Notes for Upgrades from Xanadu to Australia This consolidated release note provides an overview of the HR Multi Instance Integration updates from the Xanadu to Australia releases. It is designed to assist ServiceNow customers in understanding new features, changes, and important upgrade information related to HR Multi Instance Integration across multiple release families. The document highlights key capabilities enabling seamless inter-instance communication and HR service fulfillment between consumer and provider instances. Show full answer Show less ## Key Features Introduced (Zurich Release) * **Inter-instance communication and hybrid HR services:** Supports HR service fulfillment across multiple HR Service Delivery instances, enabling collaboration between partners and service providers operating their own instances. * **Consistent employee experience:** Employees receive a uniform HR catalog experience regardless of whether services are fulfilled locally or remotely. * **Flexible HR workflows:** HR processes can flow seamlessly across instances without being limited to a single one. * **Standardized agent experience:** HR agents on provider instances can efficiently handle both local and remote cases with minimal training effort. * **Access control and compliance:** Enables managing access at the remote catalog level to fulfill security and compliance requirements. * **Synchronization of task-related data:** Provider tasks, statuses, comments, and attachments are synchronized to maintain continuity. * **Partial fulfillment:** HR cases can be fulfilled partially by providers and consumers as needed. * **Task and approval management:** Supports creating HR tasks and manual approval tasks for remote HR cases. * **Document signing tasks:** Initiate document signing for remote users via universal tasks, requiring the Document Template plugin. * **Magic links for task completion:** Enables remote consumer users to complete HR, document, and approval tasks via secure magic links, routing them directly to the provider instance. * **Universal Task URL support:** Allows sharing URL links in universal tasks assigned to local or remote users. * **External HR profile field:** Indicates when an HR profile belongs to an employee in a consumer company by marking the External field as True. ## Activation and Installation To enable HR Multi Instance Integration, ServiceNow customers should install the appropriate application from the ServiceNow Store based on their role: * **HR service consumers:** Install *HR Multi Instance Integration for Consumer (snhrmiiconsumer)*. * **HR service providers:** Install *HR Multi Instance Integration for Provider (snhrmiiprovider)*. Applications are available through the ServiceNow Store, which also provides version history and cumulative release notes for all released apps. ## Upgrade and Release Notes Summary There were no updates, changes, removals, or deprecations reported for HR Multi Instance Integration in the Xanadu, Yokohama, or Australia releases. The Zurich release introduced significant new features as detailed above. ## Security and User Experience Enhancements * Bidirectional workflows improve collaboration between service providers and consumers. * Access to records is secured by limiting permissions based on user roles in both consumer and provider instances. * Employees can raise HR requests within their own instance, while fulfillment occurs in the provider instance, streamlining the overall HR service process. * Magic links simplify remote user access to complete assigned tasks without manual login, improving task completion efficiency. * Universal Task acts as the central mechanism for remote tasking in both consumer and provider instances. ## Practical Impact for ServiceNow Customers By upgrading to Australia and leveraging the features introduced in Zurich, ServiceNow customers can expect: * Improved integration and coordination across multiple HR Service Delivery instances. * Consistent and secure HR service experiences for employees, regardless of whether services are fulfilled internally or outsourced. * Streamlined management of HR tasks, approvals, and document workflows across instances. * Reduced complexity for HR agents handling cross-instance cases due to standardized workflows and interfaces. * Enhanced security controls to comply with organizational policies and regulatory requirements. Consolidated page of all release notes for HR Multi Instance Integration from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family HR Multi Instance Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading HR Multi Instance Integration to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hrmultiinstanceintegration-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) : Partners and service providers for HR service fulfillment often are running their own instance of HR Service Delivery. HR Multi Instance Integration provides inter-instance communication and hybrid HR services with fulfillment in different instances through the following capabilities: * Ability to control your organization employee's experience and interactions per your organization's culture, branding, and policies. * Ability to outsource services. * Consistent user experience for employees across the entire HR catalog, regardless of whether they are interacting locally or remotely from any third-party provider. * Because HR workflows or business process are not restricted to a single instance, they can flow seamlessly across instances. * Uniformity and standardization for HR agents on the provider instance enables them to work on local cases or remote HR cases from the provider's ServiceNow AI Platform instance with a minimal learning curve. * Managing and controlling access at the remote catalog level to meet security and compliance requirements. * Synchronization of relevant information such as submitted request (provider task) status, comments, and attachments by service providers. * Ability to fulfill an HR case partially by providers and partially by consumers. * Ability to create HR tasks and approval tasks for remote HR cases. Note: Only manual approval flow is supported, and not the automatic approval flow. * Initiate document signing tasks for remote users via universal tasks. This feature is available only when the Document Template plugin is installed along with the HR Multi Instance Integration for Provider application. * Enable remote users (consumer users) to complete HR tasks, document tasks, and approval tasks via magic links shared in universal tasks. Magic links route remote users to the provider instance for completing the assigned tasks. * Support the URL task type in Universal Task. This task type enables you to specify a URL link that is shared in the universal task assigned to a local or remote user. * Support the External field in the HR Profile data. When the HR profile belongs to an employee in consumer company, the External field is marked True. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing HR Multi Instance Integration features. {#dfrn3-hrmultiinstanceintegration-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some HR Multi Instance Integration features or functionality were removed. {#dfrn3-hrmultiinstanceintegration-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some HR Multi Instance Integration features or functionality were deprecated. {#dfrn3-hrmultiinstanceintegration-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : If you are an HR service consumer, install the HR Multi Instance Integration for Consumer (sn_hr_mii_provider) application, and if you are an HR service provider, install the HR Multi Instance Integration for Provider (sn_hr_mii_provider) application by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: HR Multi Instance Integration is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for HR Multi Instance Integration, such as specific requirements or compliance levels. {#dfrn3-hrmultiinstanceintegration-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Collaborate with service providers and consumers through bidirectional workflows. * Increase the security of records in consumer instances and provider instances by limiting access based on user roles. * Enable an employee to place an HR service request from a consumer instance and fulfill the request from provider instance, making it easy to raise and fulfill HR requests while working in their own ServiceNow instance. * Create HR tasks, approval tasks, and document tasks from a provider instance for users in a consumer instance. * Enable consumer users to complete the assigned tasks via magic links. Magic links enable consumer users to directly access the linked resource in the provider instance without having to manually log in. * Use Universal Task as the remote tasking medium in both provider instance and consumer instance. See [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]