--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Individual Life Claims release notes for upgrades from Xanadu to Australia # Combined Individual Life Claims release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Individual Life Claims release notes for upgrades from Xanadu to Australia This consolidated release notes page is designed to assist ServiceNow customers in preparing for upgrades of the Individual Life Claims product from the Xanadu release family to Australia. It provides a comprehensive summary of new features, changes, and other relevant information across multiple release families (Xanadu, Yokohama, Zurich, and Australia), noting where no updates occurred to maintain clarity. Show full answer Show less ## Key Features * **Individual Life Claims Application:** Facilitates recording key details at First Notice of Loss (FNOL), document verification, and task management for primary and related claims. * **Claims Data Model:** Supports building claims workflows for various individual benefits such as long-term care, disability, and critical illness. * **Customized Playbook Experience for FNOL:** Guides users step-by-step through the FNOL process ensuring all tasks are completed at appropriate stages. * **New Adjuster Workspace:** Provides a consolidated environment to resolve issues, manage tasks, reserves, and payments across multiple policies within individual life claims. * **Death Benefit Workflow:** Offers an example workflow for death benefit claims to help customers develop their own workflows. * **Approval Engine for Reserves and Payments:** Enables routing of reserve or payment requests exceeding an adjuster's authorized limit to managers for approval. ## Upgrade and Activation Notes Before upgrading to Australia, customers should review and complete specified pre- and post-upgrade tasks. Activation of Individual Life Claims requires installation via the ServiceNow Store, where customers can also find cumulative release notes and request apps. ## Other Information * **Changes, Removed Features, Deprecations:** No updates or removals were noted across all release families for Individual Life Claims in this upgrade. * **Additional Requirements, Browser, Accessibility, and Localization:** No new requirements or changes have been introduced for these aspects. ## Highlights The upgrade streamlines the claims process by providing an intuitive system tailored for intake specialists, claim specialists, and managers. It enables handling multiple policies within a single claim case and supports end-to-end claims lifecycle management from FNOL to case closure through customized playbooks and workspaces. Consolidated page of all release notes for Individual Life Claims from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Individual Life Claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Individual Life Claims to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-individuallifeclaims-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Individual Life Claims application](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) : Record key details at FNOL, verify documents, and manage the tasks for the primary claim and related claims. [Claims data model](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&family=xanadu&ft:locale=en-US) : Build a claims flow for individual benefits such as long-term care, disability, critical illness, and so on. [Customized playbook experience for FNOL](https://www.servicenow.com/docs/access?context=create-an-individual-life-claim-case&family=xanadu&ft:locale=en-US) : Use a customized playbook to complete the FNOL process with step-by-step guidance to verify that every task gets completed at the correct stage of the process. [New adjuster workspace](https://www.servicenow.com/docs/access?context=individual-life-claim-adjuster-tasks&family=xanadu&ft:locale=en-US) : Resolve issues, complete tasks, and manage reserves and payments across multiple policies for individual life claims in a new workspace. [Death benefit workflow](https://www.servicenow.com/docs/access?context=individual-life-claims-workflows&family=xanadu&ft:locale=en-US) : Use the included death benefit claim workflow as an example to start building your own workflow. [Approval engine for reserves and payments](https://www.servicenow.com/docs/access?context=approve-reserve-or-payment-amount&family=xanadu&ft:locale=en-US) : Route requests to managers to approve reserves or payments that are above an adjuster's authorized limit. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Individual Life Claims features. {#dfrn3-individuallifeclaims-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Individual Life Claims features or functionality were removed. {#dfrn3-individuallifeclaims-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Individual Life Claims features or functionality were deprecated. {#dfrn3-individuallifeclaims-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Individual Life Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Individual Life Claims, such as specific requirements or compliance levels. {#dfrn3-individuallifeclaims-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Streamline the claims process with a clear and intuitive system for your intake specialists, claim specialists, and managers. * Enable your claim specialists to handle multiple policies within a claim case. * Use a customized playbook and workspace for various claim-related roles. * Manage the entire claims life cycle, from the first-notice-of-loss (FNOL) to the case closure. See [Individual Life Claims](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]