--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Insurance claims release notes for upgrades from Xanadu to Australia # Combined Insurance claims release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Insurance Claims Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with essential information about upgrading Insurance Claims from the Xanadu release family to the Australia release. It combines cross-family release notes, highlighting new features, changes, and important upgrade considerations to assist in planning and executing your upgrade smoothly. Show full answer Show less ## Key Features Introduced Between Xanadu and Australia * **New Lines of Business Setup:** Easily configure new lines of business for multiple incidents using the Insurance Claims framework. * **Customizable Claims Workflow:** Define which incidents appear during claim intake based on the line of business, customize adjuster task creation, and manage itemized losses and expenses within the workflow. * **Persona-Based Claims Workspaces:** Create and customize workspaces tailored to different user roles without coding, enhancing efficiency and user experience. A travel insurance example is provided to illustrate incident intake and resolution workflows. ## Upgrade and Activation Guidance Before upgrading to Australia, review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition. Insurance Claims installation is managed through the ServiceNow Store, where you can request the app and access cumulative release notes and version history. ## Other Considerations * **No Updates Noted:** For many releases including Yokohama, Zurich, and Australia, no updates, changes, removals, or deprecations were recorded in Insurance Claims features. * **Browser, Accessibility, and Localization:** No new requirements or changes were introduced across these areas from Xanadu through Australia releases. * **Framework Highlights:** The Insurance Claims framework supports versatile handling of any single policy P\&C claim without creating separate case types or flows, enables multi-adjuster management, and supports comprehensive end-to-end workflows. ## Practical Benefits for ServiceNow Customers By upgrading to the Australia release, customers gain enhanced flexibility to configure claims workflows specific to their business lines and user roles, improving operational efficiency across claim handling. The no-code workspace customization empowers teams to tailor their environment quickly, reducing implementation time and cost. The robust framework ensures support for complex claims scenarios with multi-adjuster functionality. Consolidated page of all release notes for Insurance claims from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Insurance claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Insurance claims to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-insuranceclaims-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Insurance claims. {#dfrn3-insuranceclaims-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Set up new lines of business easily](https://www.servicenow.com/docs/access?context=setting-up-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Leverage the Insurance claims framework to configure a new line of business for one or more incidents. [Customize your claims workflow](https://www.servicenow.com/docs/access?context=claim-incident-configuration-table&family=xanadu&ft:locale=en-US) : Configure which incidents to display for claim intake, depending on the line of business. Define how adjuster tasks are created based on the selected incidents, and enable or disable itemized loss and expenses as part of the flow. [Set up persona-based claims workspaces](https://www.servicenow.com/docs/access?context=insurance-claims-flow-workspace&family=xanadu&ft:locale=en-US) : Set up workspaces for each persona that can be easily customized without requiring code changes. [Refer to the travel insurance example](https://www.servicenow.com/docs/access?context=using-insurance-claims-flow&family=xanadu&ft:locale=en-US) : Refer to the included travel insurance line-of-business example to review the incident intake and resolution workflow. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Insurance claims features. {#dfrn3-insuranceclaims-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Insurance claims features or functionality were removed. {#dfrn3-insuranceclaims-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Insurance claims features or functionality were deprecated. {#dfrn3-insuranceclaims-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Insurance claims. {#dfrn3-insuranceclaims-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Insurance claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Insurance claims, such as specific requirements or compliance levels. {#dfrn3-insuranceclaims-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Insurance claims we have noted them here. {#dfrn3-insuranceclaims-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Leverage a versatile framework that adapts to any single policy property and casualty (P\&C) claim without creating case types or flows * Set up and configure a comprehensive end-to-end claims workflow with ease * Manage complex claims with multi-adjuster support * Customize persona-based claims workspaces to support specific roles and responsibilities in your team See [Insurance claims](https://www.servicenow.com/docs/access?context=insurance-claims-flow&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]