--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ITSM Mobile Agent release notes for upgrades from Xanadu to Australia # Combined ITSM Mobile Agent release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Mobile Agent Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of ITSM Mobile Agent updates and features introduced from the Xanadu through the Australia releases. It is designed to help you prepare for upgrades by summarizing new features, changes, and important activation and configuration information relevant to your ITSM Mobile Agent experience. Show full answer Show less Notably, there were no updates, changes, removals, or deprecations specifically in the Australia release itself, but key feature enhancements were introduced in earlier releases, especially Yokohama. ## Key Features * **Incident Record and Activity Summarization (Yokohama)**: Leveraging GenAI task summarization, you can now automatically generate summaries of incident records and activities when adding work notes or reassigning incidents. This reduces manual effort in drafting notes and is available in the My team, Major incidents, and My work applets. Enabling this requires configuring the Incident summarization skill in ServiceNow Otto for ITSM. * **Priority-Based Alert Tones (Yokohama)**: Customize alert tones for incidents based on their priority level to help you quickly identify and respond to critical actions. * **Seamless Email Notification Redirection (Yokohama)**: When accessing incident and task records from email notifications on mobile devices, links now prompt redirection from the mobile web browser to the ITSM Mobile Agent app, providing a faster and more intuitive access method. This requires the ITSM Mobile Agent app to be installed and the universal links system property enabled. * **Automatic Incident Priority Setting (Yokohama)**: Define incident priority automatically based on impact and urgency levels, ensuring consistent synchronization across these fields. Editing impact and urgency mandates adding work notes to maintain auditability. * **Accessibility Enhancements (Xanadu 9.0)**: Introduction of a dark theme option in the Collaborate section of the My work applet to reduce eye strain, along with improved accessible data visualizations for analytics within applets. ## Activation and Upgrade Considerations * ITSM Mobile Agent must be installed via the ServiceNow Store. Customers should request the app from the store and review the ServiceNow Store version history for cumulative release notes. * Before upgrading to Australia, review and complete pre- and post-upgrade tasks as recommended to ensure a smooth transition. * To utilize summarized incident notes, configure the Incident summarization skill in ServiceNow Otto for ITSM. * Enable the universal links system property (glide.sg.universallinks.enabled) to activate seamless redirection from email notifications to the mobile app. ## Key Outcomes * Improved efficiency in incident management through AI-assisted note summarization, reducing manual documentation effort. * Enhanced user responsiveness with priority-based alert tones and faster access to task records from email notifications. * Consistent incident prioritization that aligns impact and urgency with priority, improving incident triage accuracy. * Better accessibility and user experience with dark theme support and accessible analytics visualizations. Consolidated page of all release notes for ITSM Mobile Agent from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Mobile Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Mobile Agent to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmmobileagent-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITSM Mobile Agent. {#dfrn3-itsmmobileagent-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Summarize the incident record and activity information](https://www.servicenow.com/docs/access?context=gen-inc-rec-task-summariz&family=yokohama&ft:locale=en-US) : When adding work notes to an incident record, use the GenAI task summarization capabilities to summarize an incident record and activity information, such as the issue details or actions taken. You can also summarize the incident information when adding work notes when reassigning the incident record. After an information summary is generated, you can edit and add the information as work notes. This feature helps reduce the effort required to draft work notes. The feature is available in the following applets: * My team applet * Major incidents * My work To enable this feature in ITSM Mobile Agent, you must configure the Incident summarization skill in ServiceNow Otto for ITSM. [Set alert tones for incident with different priority levels](https://www.servicenow.com/docs/access?context=set-alert-tones-incident-priority&family=yokohama&ft:locale=en-US) : Set alert tones for incident with different priority levels. The alert tone can notify you of important actions so you can respond to them quickly. [Email notification redirection behavior](https://www.servicenow.com/docs/access?context=my-work-application&family=yokohama&ft:locale=en-US) : Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. This feature is applicable on the following type of records: * Incident * Incident task * Catalog task * Change request * Change task When you select the record link from an email notification on a mobile device, the link opens in the mobile web browser. A pop-up banner then prompts you to view the record in the ITSM Mobile Agent app, which provides a fast and intuitive way to access the records. This feature is applicable only if the following conditions are met: * The ITSM Mobile Agent application is installed on the mobile device. * The Enable universal links (glide.sg.universal_links.enabled) system property is set to true. [Set the incident impact, urgency, and priority levels](https://www.servicenow.com/docs/access?context=create-incident-mobile&family=yokohama&ft:locale=en-US) : Automatically set the incident priority level by defining the impact and urgency levels. This feature determines an incident priority level by maintaining uniform synchronization and consistency between the priority, impact, and urgency levels. When you edit the Impact and Urgency fields, you must add to the Work notes field. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITSM Mobile Agent features. {#dfrn3-itsmmobileagent-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITSM Mobile Agent features or functionality were removed. {#dfrn3-itsmmobileagent-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITSM Mobile Agent features or functionality were deprecated. {#dfrn3-itsmmobileagent-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Mobile Agent. {#dfrn3-itsmmobileagent-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Mobile Agent is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Mobile Agent, such as specific requirements or compliance levels. {#dfrn3-itsmmobileagent-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Dark theme : Starting in version 9.0, enable the dark theme for active calls in the Collaborate section of the My work applet in ITSM Mobile Agent. This option is commonly used to alleviate eye strain and improve readability. Data visualization changes : Starting in version 9.0, accessible data visualizations for the analytics on sections of the applets are available. For more information, see the UI changes section. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | Starting in version 9.0, you can do the following: * Experience the new data visualizations for the analytics on the My team and Major incidents applets. * Enable dark theme for active calls on the Collaborate section of the My work applet. See [ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Starting in the 9.1 release, you can do the following: * Summarize the incident record and activity information when adding work notes to an incident record or while reassigning an incident. * Set different alert tones for incidents with different priority levels. * Set the incident impact and urgency levels to set the incident priority level automatically. * Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. See [ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]