--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ITSM Success Dashboard release notes for upgrades from Xanadu to Australia # Combined ITSM Success Dashboard release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Success Dashboard Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the ITSM Success Dashboard updates from the Xanadu release through to the Australia release. It is designed to help you prepare effectively for your upgrade by summarizing new features, changes, activation steps, and important notes across these versions. For releases without updates, the notes explicitly state "No updates for this release" to clarify continuity. Show full answer Show less ## New Features * **Xanadu:** Introduction of new Key Performance Indicators (KPIs) focused on self-solved deflections using AI Search QnA and Now Assist Search QnA, enabling better tracking of digital issue resolutions via AI and the Now Large Language Model (LLM) service. * Added the ITSM Self-solved using Proactive Engagement KPI for Digital End-User Experience (DEX), enhancing visibility into employee-driven self-resolution through proactive detection and resolution capabilities. * New On-call dashboard KPIs help monitor daily acknowledged escalations, improving incident management oversight. * A dedicated Change Management Dashboard now includes all change success score metrics for comprehensive change performance analysis. * **Yokohama:** Added a KPI showing the percentage of self-solved issues through DEX self-service channels such as Desktop Assistant, Now Assist panel, and Employee Portal. * Introduced "Successful Change Summarization - Now Assist" and "Successful Change Risk Explanation - Now Assist" KPIs within Productivity moments, helping quantify the impact of these Now Assist features. * Added a KPI tracking knowledge articles created using Now Assist, providing insights into knowledge management productivity. * **Zurich and Australia:** No new features introduced in these releases. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were made to existing ITSM Success Dashboard features from Xanadu through Australia releases. This ensures stability and continuity of the dashboard's functionality during your upgrade process. ## Activation Information ITSM Success Dashboard is available via the ServiceNow Store. To install or request the application, customers should visit the ServiceNow Store website. The release notes emphasize referring to the ServiceNow Store version history for cumulative release information, ensuring you have the latest and complete installation details. ## Additional Requirements and Browser/Accessibility/Localization Information There are no new or changed additional requirements, browser specifications, accessibility considerations, or localization updates for the ITSM Success Dashboard across these releases. This simplifies upgrade planning by maintaining the existing environment and compliance standards. ## Highlights for Customers * **From Xanadu:** Leverage new KPIs in the self-solved deflections category to better analyze and improve user-driven issue resolution through AI and proactive engagement. * **From Yokohama:** Utilize newly added KPIs around Now Assist's change management and knowledge article generation capabilities to measure productivity moments and optimize change processes. * **From Zurich and Australia:** No additional highlight information, confirming a steady state in dashboard enhancements. ## Practical Takeaways When upgrading to Australia, you can expect to retain all existing dashboard features with no removals or deprecations, while benefiting from earlier introduced AI-powered KPIs and Now Assist insights that enhance self-service resolution and change management evaluation. Activation through the ServiceNow Store remains the consistent method, and there are no new technical or compliance hurdles to address. Consolidated page of all release notes for ITSM Success Dashboard from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Success Dashboard to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmsuccessdashboard-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | * The new Self-solved using AI Search QnA and Self-solved using Now Assist Search QnA KPIs are added to the self-solved deflections. These new contributing indicators assist users to resolve their digital issues using AI Search and the Now LLM Service. * The ITSM Self-solved using Proactive Engagement for DEX indicator is added to self-solve deflection where employees self-solve their digital experience issues by leveraging the proactive issue detection and resolution capability of the ServiceNow® Digital End-user Experience product. * Experience the new KPIs introduced in the On-call dashboard to help track the acknowledged escalations encountered by the users on a daily basis. * Access all the change success score related metrics categorized under the Change Success Score tab in the new Change Management Dashboard. | | Yokohama | * New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist. * The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITSM Success Dashboard features. {#dfrn3-itsmsuccessdashboard-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITSM Success Dashboard features or functionality were removed. {#dfrn3-itsmsuccessdashboard-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITSM Success Dashboard features or functionality were deprecated. {#dfrn3-itsmsuccessdashboard-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Success Dashboard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels. {#dfrn3-itsmsuccessdashboard-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | Experience the new KPIs introduced in the self-solved deflections category of ITSM Success Dashboard to help resolve the digital issues encountered by users on a daily basis. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]