--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Journey designer release notes for upgrades from Xanadu to Australia # Combined Journey designer release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides a comprehensive view of the updates, new features, changes, and important upgrade information for Journey Designer across ServiceNow release families from Xanadu through Australia. It is designed to assist ServiceNow customers in preparing for upgrades by summarizing key enhancements and administrative considerations related to Journey Designer. Show full answer Show less ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary tasks before and after upgrading to the Australia release to ensure a smooth transition. * **Activation:** Journey Designer is available through the ServiceNow Store. Customers can request and install it via the store, with cumulative release notes available there for all released versions. ## New Features * **Xanadu Release:** * Support for changing a manager within journeys to reflect organizational changes. * Incorporation of parental leave demo data to enhance employee experience with tailored journeys. * Improved navigation to return users to the Journey details page immediately after completing a task. * Automatic deletion of all subsequent tasks when a journey is deleted to maintain data consistency. * **Zurich Release:** * Introduction of agentic workflows such as Offboarding Knowledge Transfer Plan and Onboarding Ramp-Up Plan, which utilize AI agents to gather, organize, and personalize employee journey content efficiently. * Availability of new third-party AI model providers, including Google Gemini and AWS Claude, for enhanced generative AI skills and agent capabilities alongside existing Azure OpenAI and Now LLM Service options. * Admin ability to configure the journey overview page by hiding Task Templates and "Create a Journey for Your Team" widgets to tailor the user interface. * **Yokohama and Australia Releases:** No new features introduced. ## Changes to Existing Features * **Zurich Release:** * Coral theme set as the default for new portals and mobile experiences, offering a fresh, brand-neutral look with optional dark mode. * Journey Accelerator-only journey owners gain a "Cancel" option instead of "Delete" in the Employee Center portal for better journey management. * **Xanadu, Yokohama, and Australia Releases:** No changes noted. ## Deprecations and Removals * Significant deprecation in Zurich includes the integration of all Learning Posts capabilities into Journey Designer and related Listening Posts updates. * No features were removed or deprecated in Xanadu, Yokohama, or Australia releases. ## Highlighted Enhancements for User Experience * **Xanadu:** Introduction of comprehensive dashboards for tracking journeys and performance metrics, along with enhanced employee experience through parental leave guidance. * **Yokohama:** Enhanced journey tracking with real-time status updates, improved progress visualization, and manager tools for journey status requests and AI-assisted journey drafting. * **Zurich:** Usability improvements including portal journey cancellation, faster synchronization of journey ownership fields, configurable overview page widgets, and streamlined pre-hire onboarding experience. * **Australia:** No new highlights introduced. ## Additional Considerations * **Browser, Accessibility, Localization:** No updates or changes were introduced from Xanadu through Australia releases. * **Additional Requirements:** No new requirements were noted in this upgrade path. ## Practical Implications for ServiceNow Customers ServiceNow customers upgrading Journey Designer from Xanadu to Australia can expect incremental feature enhancements primarily in manager support, AI-driven workflows, and user interface customization. The integration of AI agents streamlines onboarding and offboarding processes, while new themes and UI options enhance usability. Activation remains consistent through the ServiceNow Store, and no major removals or deprecations will disrupt existing workflows except for consolidated Learning Posts capabilities in Zurich. Customers should follow recommended pre- and post-upgrade tasks and consider leveraging new AI model providers and workflows to optimize employee journey experiences. Consolidated page of all release notes for Journey designer from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Support a change of manager](https://www.servicenow.com/docs/access?context=jny-dsgnr-jrny-config-fields&family=xanadu&ft:locale=en-US) : Enable journeys to support a change of manager. [Base instance demo data of Journey designer to support multiple journeys](https://www.servicenow.com/docs/access?context=parental-loa&family=xanadu&ft:locale=en-US) : Leverage the parental leave guide shipped as part of Parental Leave demo data to enhance the employee experience. [Return to the Journey details page after a task is completed](https://www.servicenow.com/docs/access?context=jny-dsgnr-employee-journey-tasks&family=xanadu&ft:locale=en-US) : Navigate back to the Journey details page after task completion, avoiding the need to go through the breadcrumbs. [Delete subsequent tasks when a journey is deleted](https://www.servicenow.com/docs/access?context=jny-dsgnr-mngr-mntr-quick-links&family=xanadu&ft:locale=en-US) : Delete a journey and all the subsequent tasks at the same time. | | Yokohama | No updates for this release. | | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__20} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__36} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__46} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__66} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__76} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__86} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__96} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__106} | Release | Release notes | |-|-| | Xanadu | * Use the Journey overview dashboard, a comprehensive dashboard that enables you to efficiently track and manage ongoing tasks and journeys within the organization. * Use the Executive view dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics. * Change the manager during journey configuration. * Enhanced employee experience through the parental leave guide shipped as part of Parental Leave demo data. See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Yokohama Patch 3 * As a journey user, track your journey more effectively---view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need. * As a manager, request the status of an employee's journey to quickly understand progress and take timely, informed action. * Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress. * View banner messages on the Journey detail page when your journey status is marked as 'Overdue' due to others' pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task. * Use the updated 'All Tasks' filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, 'Completed tasks include skipped tasks.' Check the information icon on the 'All Tasks' filter to understand that 'Some of the total tasks may not be visible to you in this Journey,' ensuring clarity on task visibility. * As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations. * The following Lifecycle Events flows have been migrated to flows. * HR Activity Set Trigger Check * Lifecycle Event Notification * Lifecycle Event Case Approval * HR Activity Set Launcher * HR Activity Launcher * Account Notification * Add LE activity user to Pulse Survey See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]