--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Knowledge Management release notes for upgrades from Xanadu to Australia # Combined Knowledge Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with a comprehensive summary of Knowledge Management updates from the Xanadu release through to Australia. It is designed to assist customers in preparing for upgrades by highlighting new features, changes, and important upgrade tasks across these releases. If no updates apply for a particular release, this is explicitly noted to clarify the information. Show full answer Show less ## Key Features Introduced * **Now Assist Enhancements:** * Generate knowledge articles from multiple related cases or keywords, supporting multi-language article creation. * Edit articles contextually using a dedicated context menu to rewrite selected sections. * **Knowledge Management Dashboard Reporting (Xanadu):** A new report tracks articles expiring within 90 days, enabling timely decisions on article retirement or republication. * **Custom AI Prompts (Yokohama):** Admins can clone KB generation skills and customize AI prompts to tailor article generation from single or multiple knowledge bases. * **Visual Flow Designers (Zurich):** Replacement of legacy workflow processes with intuitive low-code flow designers to boost operational efficiency. ## Changes to Existing Features * **AI Search Enablement:** AI-powered search results are now available on the Knowledge Management Service Portal, improving article discoverability. * **Advanced Plugin Default Installation:** Features like article versioning, subscriptions, templates, and quality indexes are included by default for new customers; existing customers can activate them optionally. * **Accessibility Improvements:** An accessibility checker integrated into the TinyMCE HTML editor helps authors identify and address accessibility issues during article creation. * **Coral Theme and Responsive Design (Zurich):** Coral is the new default theme featuring brand-neutral illustrations and a dark mode option, enhancing user experience across web and mobile. The Knowledge view page in workspace now supports responsive layouts for seamless use on any device. ## Upgrade Preparation and Activation Knowledge Management is activated by default as part of the ServiceNow AI Platform across all releases from Xanadu to Australia. Customers should review pre- and post-upgrade tasks to ensure a smooth transition. ## Accessibility and Localization * The accessibility checker in the article editor supports compliance by surfacing issues during article creation. * The Coral theme's dark mode helps reduce eye strain and improves readability. * No new localization requirements or changes were introduced between Xanadu and Australia. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Xanadu and Australia releases. ## Practical Benefits for ServiceNow Customers * Accelerate knowledge article creation using AI-assisted drafting from cases and contextual editing, improving content quality and relevancy. * Manage knowledge content proactively with dashboard insights on article lifecycle and advanced plugin capabilities. * Enhance user engagement with modern, accessible, and responsive interfaces across portals and workspaces. * Leverage customizable AI models and prompts to align article generation with organizational needs. These enhancements collectively enable ServiceNow customers to improve the efficiency, quality, and accessibility of their Knowledge Management processes as they upgrade to the Australia release. Consolidated page of all release notes for Knowledge Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [New report on Knowledge Management dashboard](https://www.servicenow.com/docs/access?context=km-overview-dash&family=xanadu&ft:locale=en-US) : Make timely decisions on articles expiring in the next 90 days through a report on the Knowledge Management dashboard and determine whether to retire or republish them. [Now Assist in Knowledge article generation from multiple cases](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-coreui&family=xanadu&ft:locale=en-US) : Quickly draft knowledge articles from your workspace or classic environment based on similar cases with Now Assist. Knowledge articles can be generated by selecting a list of similar cases or case numbers or even by searching keywords specific to a case. [Generate article with multi-language](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-multilanguage-support&family=xanadu&ft:locale=en-US) : Generate articles for an incident, case, or other supported task type in a language other than English by setting up language options for knowledge article generation in Now Assist. [Edit article with context menu](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-context-menu&family=xanadu&ft:locale=en-US) : Rewrite selected parts of a Knowledge article based on context by deploying the Now Assist context menu. | | Yokohama | [Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US) : As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases. | | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Enable AI Search on the Knowledge Management Service Portal](https://www.servicenow.com/docs/access?context=knowledge-service-portal-searching&family=xanadu&ft:locale=en-US) : Displays AI-powered search results for a selected article through AI Search. [Default advanced plugin installation](https://www.servicenow.com/docs/access?context=activate-knowledge-advanced-plugin&family=xanadu&ft:locale=en-US) : Article versioning, article subscriptions, article templates, and an article quality index are available through the Knowledge Management advanced plugin, which is installed by default for new customers. If you are an existing customer, you have the option to activate it. | | Yokohama | [Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. | | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Improve article formatting thanks to the knowledge article editor using the upgraded version of TinyMCE, which provides multiple enhancements such as Power Paste, Anchor, and Insert Accordion. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. * Get optimized, personalized, and relevant search results by using AI Search for Knowledge Base articles on the Knowledge Management Service Portal homepage. * Address concerns from related cases in a single article by using Now Assist in Knowledge Management to generate a knowledge base article from a selection of similar cases. * Select content in a knowledge article and shorten or elaborate it using the generative AI capabilities of Now Assist. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Customize prompts for AI model providers to generate Knowledge articles with Now Assist. * Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]