--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Live Connect release notes for upgrades from Xanadu to Australia # Combined Live Connect release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Live Connect Release Notes for Upgrades from Xanadu to Australia This consolidated release note provides ServiceNow customers with essential information about upgrading Live Connect from the Xanadu family to the Australia release. It covers new features, changes, activation steps, and requirements to help you prepare and execute a smooth upgrade. Show full answer Show less ## Key Features * **Live Connect Access to ServiceNow Data:** Enables direct, read-only access to your ServiceNow instance data using ODBC and JDBC drivers, eliminating the need for data export or replication. * **OAuth Integration:** Supports secure OAuth authentication for ODBC and JDBC clients, enhancing security with encrypted credentials and compliance with FedRamp multi-factor authentication workflows. * **Pyramid Analytics Integration:** Allows native SQL connectivity via JDBC for advanced analytics and interactive dashboards on live ServiceNow data without duplication. * **Product Renaming:** The product name has been updated from SQL API to Live Connect across all interfaces, improving clarity and consistency. ## Activation and Configuration * Live Connect requires activation of the plugin *com.glide.rest.sqlapiserver* on your ServiceNow instance, which also requires the RaptorDB Professional entitlement. * Client-side ODBC and JDBC drivers must be downloaded from the ServiceNow Store to enable third-party BI tools and analytics platforms to connect to Live Connect. * A migration path from the free SOAP-based ODBC client to the REST-based Live Connect client is available for customers with active RaptorDB Professional entitlements, involving configuration on both server and client sides. ## Additional Considerations * **Browser and Accessibility:** Live Connect functions as a backend connectivity layer without direct UI, so browser compatibility and accessibility depend on third-party client tools used. * **Localization:** Data returned through Live Connect respects the language settings of the queried tables and operates independently of UI language settings. * **Security and Compliance:** OAuth support aligns with modern security standards, reducing credential exposure and meeting FedRamp requirements. ## Practical Benefits for ServiceNow Customers * Directly query live ServiceNow data from popular BI and analytics platforms like Power BI and DBvisualizer without creating data copies. * Use targeted SQL queries for efficient data retrieval, reducing network and transformation overhead while improving performance. * Maintain data integrity with read-only access and control table-level access permissions to secure sensitive information. * Leverage integrated analytics capabilities through Pyramid Analytics for enhanced operational insights. Consolidated page of all release notes for Live Connect from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Live Connect release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Live Connect to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-liveconnect-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : ServiceNow provided customers with a free SOAP-based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST-based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Live Connect. {#dfrn3-liveconnect-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=australia&ft:locale=en-US) : The ServiceNow Store Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using Live Connect, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=australia&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. The following features are new in this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Live Connect features. {#dfrn3-liveconnect-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Product name updated from SQL API to Live Connect : The product name was updated from SQL API to Live Connect throughout the user interface, including all menus, forms, configuration pages, and labels. The following UI changes are in this release. | [ ] ## Removed Between your current release family and Australia, some Live Connect features or functionality were removed. {#dfrn3-liveconnect-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Live Connect features or functionality were deprecated. {#dfrn3-liveconnect-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Live Connect. {#dfrn3-liveconnect-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Browser requirements : Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | [ ] ## Accessibility information Review details on accessibility information for Live Connect, such as specific requirements or compliance levels. {#dfrn3-liveconnect-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | [ ] ## Localization information If there are specific localization considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Localization information : Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | [ ] ## Highlight information If there are specific highlight considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/r/api-reference/web-services/accessing-your-servicenow-data-using-sql-api.html). **Important:** Live Connect is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ]