--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Mobile Platform release notes for upgrades from Xanadu to Australia # Combined Mobile Platform release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 23 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mobile Platform release notes for upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive overview of all Mobile Platform updates from the Xanadu release through to the Australia release. It is designed to help you prepare for upgrades by summarizing new features, changes, removals, and other important information across multiple releases within this timeframe. The page also highlights pre- and post-upgrade tasks and activation details to ensure a smooth transition. Show full answer Show less ## Key Features * **Generative AI Enhancements:** * Now Assist integration in Mobile Agent app for task summarization and resolution note generation. * Agentic AI in Mobile Virtual Agent to boost live agent productivity and provide conversational experiences. * Now Assist Context Menu enables native text editing within the mobile app. * Now Assist Skill Kit allows creation of custom AI skills for mobile apps. * AI-powered Mobile Voice Agent provides real-time voice assistance with live transcripts. * **User Access and Security:** * User criteria permissions enable fine-grained visibility control by user attributes such as location or department. * Single instance login bypasses instance selection to streamline authentication. * Configurable PIN timeout settings enhance mobile app security. * Multiple users can securely share a single ServiceNow account on shared devices using user-configured PINs. * Dedicated mobileadmin role limits admin permissions to mobile app configuration tasks, improving security governance. * **Mobile App Builder and UI Enhancements:** * Support for live previews of mobile components, including input forms, navigation tabs, and UI rules, enabling real-time content updates. * Integration of Mobile App Builder and Mobile Card Builder within ServiceNow Studio for unified development experience. * Input form screen improvements such as inline value selection, ability to annotate images, non-sequential form completion, error indicators, and slider input for numeric values. * Expanded icon sets and enhanced theme options including dark mode and system default theme matching device settings. * Configurable branded landing pages before login to provide customized user experiences. * **Offline and Attachment Capabilities:** * Seamless online-to-offline continuity allowing users to start, save, and complete forms offline with automatic syncing upon reconnection. * Support for offline input actions and descriptive elements within forms. * Control over attachment sources (camera, gallery, file system) to ensure authenticity and security of images. * Ability to annotate uploaded images with text, drawings, and highlights directly within mobile apps. * Option to save photos and videos locally on devices with configurable storage duration. * **Virtual Agent and Chat Enhancements:** * Enhanced chat experience with history, inline citations, multi-language support, and people match functionality. * Premium Chat provides a full-featured web chat experience within mobile apps. * Now Assist improvements include document Q\&A, web searching, and integration with AI Lens for data capture from images and documents. * Suggested actions and tone adjustment options enhance conversational workflows. * Direct Virtual Agent access from search results and customizable in-product branding. * **Localization and Accessibility:** * Client-side localization via the Mobile Custom Localization app supports multiple languages for global users. * Accessibility improvements such as enhanced keyboard navigation, improved screen reader support, and a dark theme option reduce eye strain and improve usability. * Improved readability on tablet devices. * **Other Notable Enhancements:** * Improved error handling in upload management across all mobile attachment points. * Barcode scanning support with external scanners without compromising camera access. * Push notifications can now be sent to users even when logged out, ensuring critical alerts are received. * Navigation bar improvements include badge support and prominent action buttons for quick access. * Voice Assistant SDK support enables integration into custom SDK-based mobile apps. * Terminology update: "instance" and "instances" are renamed "account" and "accounts" on mobile devices from Australia release onward. ## Changes Several enhancements were made to existing features such as Now Assist responses with feedback mechanisms, enhanced navigation and badging, configuration properties for date/time formats, and external authentication browser support for iOS. Mobile Publishing capabilities were extended with deep link support, public-facing screen URLs, and Microsoft Entra ID registration requirements for iOS Intune apps. Input form screens gained new attributes for validation and error messaging. The Settings screen was redesigned for easier management of preferences and account switching. ## Removals and Deprecations Consolidated page of all release notes for Mobile Platform from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mobile Platform to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mobileplatform-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Mobile Platform. {#dfrn3-mobileplatform-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Now Assist for Mobile Agent app](https://www.servicenow.com/docs/access?context=now-assist-agents-mobile&family=xanadu&ft:locale=en-US) : Use the power of generative AI in the Mobile Agent app to summarize records and complete tasks more efficiently. Users can create a condensed summary of work order tasks or generate resolution notes. [User criteria permissions](https://www.servicenow.com/docs/access?context=roles-user-criteria&family=xanadu&ft:locale=en-US) : Control the visibility of different areas of the mobile platform by defining user criteria permissions. User criteria permissions, unlike the user roles permissions, enable you to segment your users into different groups, like location, department, or company. With user criteria permissions, you can change information within a single area of a group to update all users' details associated within that group. For example, a company relocates, and the management requires that users in the new location have access to different mobile content. Admins can update the user criteria permissions, so that this new content is displayed to all users in this group. [Mobile App Builder](https://www.servicenow.com/docs/access?context=mab-concept&family=xanadu&ft:locale=en-US) : * Support for all Mobile Platform Xanadu features. * Component recommendations by Now Assist across many records. | | Yokohama | [Web to mobile AI card creation](https://www.servicenow.com/docs/access?context=web-mobile-component-conversion&family=yokohama&ft:locale=en-US) : Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view. [Agentic AI in Mobile Virtual Agent](https://www.servicenow.com/docs/access?context=agentic-ai-mobile-va&family=yokohama&ft:locale=en-US) : Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence. [Otto in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=yokohama&ft:locale=en-US)Mobile Virtual Agent\> : Use the following enhancement added to Virtual Agent: * Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist's responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced chat. * Use Now Assist's people match function to search for information about a specific employee. * Now Assist can now suggest follow-up actions for your queries using the next best action feature. * Updated UI for choice list pickers and other actions for improved usability. * Added multi-language support. [Now Assist Context Menu](https://www.servicenow.com/docs/access?context=now-assist-context-menu-mobile&family=yokohama&ft:locale=en-US) : Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens. [Single instance login](https://www.servicenow.com/docs/access?context=mobile-instances-admin-concept&family=yokohama&ft:locale=en-US) : Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process. [Display a customized page before user login](https://www.servicenow.com/docs/access?context=branded-landing-page&family=yokohama&ft:locale=en-US) : Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app. This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps. [Define attachment sources available to users](https://www.servicenow.com/docs/access?context=attachment-source-define&family=yokohama&ft:locale=en-US) : Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can't be reused or are AI-generated images. This feature is supported for all attachment locations, including: activity stream, functions with type "attachment", input form screen with field type "attachment", Mobile App Bridge, and Cabrillo JS uploads. [Add annotations to uploaded images](https://www.servicenow.com/docs/access?context=image-annotation-adjust&family=yokohama&ft:locale=en-US) : Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type "attachments", input form screen with field type "attachment", Mobile App Bridge, and Cabrillo JS uploads. [Mobile App Builder live mobile previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=yokohama&ft:locale=en-US) : See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based elements. | | Zurich | [Client-side localization](https://www.servicenow.com/docs/access?context=localization-client&family=zurich&ft:locale=en-US) : Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language, the mobile app automatically retrieves and displays them within the app interface. [Improved error handing for uploads manager](https://www.servicenow.com/docs/access?context=mobile-activity-stream-task&family=zurich&ft:locale=en-US) : Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following: * Activity stream * Input form screen with an attachment input type * Input form screen with an attachment input action * Functions of type attachment * Cabrillo JS events within a web page [Option to save videos and photos locally when using ServiceNow mobile apps](https://www.servicenow.com/docs/access?context=media-saving-mobile-apps&family=zurich&ft:locale=en-US) : Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone's local storage. You can set the storage time to be from 1 to 168 hours (1 week). [Additional descriptive element of type card for input form screens](https://www.servicenow.com/docs/access?context=descriptive-elements-script&family=zurich&ft:locale=en-US) : Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form screen. [Page menu button added to input form screen](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as "Page 3 of 5." Tapping the button opens a page menu that lists all available pages and their level of completeness. This list helps users track their progress in completing an input form. [Complete an input form screen in a non-sequential order](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition, users can use the page menu to work on any page of their choosing. [Error indicator for failed submissions in input form screen](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that lists the validation errors, enabling users to correct these errors and submit an error-free input form. [Slider option for adding numeric values in input form screen](https://www.servicenow.com/docs/access?context=parameter-screen-var-attr&family=zurich&ft:locale=en-US) : Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values. [New icons added that you can use in your mobile apps](https://www.servicenow.com/docs/access?context=mobile-icon-reference&family=zurich&ft:locale=en-US) : Use new icons that have been added to the following font families in your mobile apps: * Actions font icons * Screen font icons * Mobile card font icons * Image icons [Mobile App Builder and Mobile Card Builder Studio integration](https://www.servicenow.com/docs/access?context=mab-studio-integration&family=zurich&ft:locale=en-US) : Develop and modify mobile applications and cards in ServiceNow Studio. Utilize all your necessary tools within a single, cohesive development environment. [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=zurich&ft:locale=en-US) : The following features have been added to ServiceNow Now Assist in Virtual Agent: * Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them. * Search the internet from within Virtual Agent using web search mode. * Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens. * View shared files when using people citations. [Now Assist Skill Kit integration](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-for-mobile&family=zurich&ft:locale=en-US) : Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit. | | Australia | [Mobile offline enhancements](https://www.servicenow.com/docs/access?context=mobile-offline-mode&family=australia&ft:locale=en-US) : Use the following enhancements added to the mobile offline capability: * Use the seamless online-to-offline continuity, by enabling users to start a form online, save it, and then proceed offline. While offline, users can continue viewing and editing the same data, including attachments, comments, and navigation, for uninterrupted productivity in low or no-connectivity environments. All changes automatically sync after your connection is restored. * Save or submit forms offline, and reopen them later while still offline with all data fully restored. * Support of offline capabilities for descriptive elements in input forms. * Support of offline capabilities for input actions in input forms. * Improved outbox efficiency for input forms by continually combining saved and submitted data. [Dedicated mobile_admin role for mobile configuration](https://www.servicenow.com/docs/access?context=mobile-admin-role&family=australia&ft:locale=en-US) : Assign the new mobile_admin role to administrators who configure mobile applications, granting them precisely the permissions needed to complete their tasks. This new role helps reduce reliance on the broader admin role for controlled, secure access of your ServiceNow® account. [Multiple users on a shared device](https://www.servicenow.com/docs/access?context=multi-user-single-instance&family=australia&ft:locale=en-US) : Enable multiple users to securely log into a ServiceNow single account from shared mobile devices. This feature is beneficial in environments where devices are not personal, as it offers secure and personalized access through user-configured PINs, eliminating the need for repetitive full authentications. Note: From the Australia version and above, the terms instance and instances have been renamed as account and accounts on mobile devices. Accounts are a reflection of platform instances on a mobile device and work in the same way, only the terminology has changed. [Configurable timing for PIN application timeout](https://www.servicenow.com/docs/access?context=pin-timeout&family=australia&ft:locale=en-US) : Configure a new property to define the PIN timeout for different ServiceNow mobile apps. This configuration helps reinforce security by controlling how long users can remain inactive before being required to reenter their PIN. [Dynamic variable support in record screens](https://www.servicenow.com/docs/access?context=record-screen-script-type&family=australia&ft:locale=en-US) : Use the script screen field in record screens to display dynamic field values. For example, you can display translated content for dynamic variables within an email. [Mobile AI Voice Agent](https://www.servicenow.com/docs/access?context=mobile-voice-agent&family=australia&ft:locale=en-US) : Speak with an AI-powered voice assistant on your mobile device for real-time support. Follow along with live conversation transcripts that can also be saved or shared after the call. [Push notifications for logged-out users](https://www.servicenow.com/docs/access?context=sg-mobile-push-notifications&family=australia&ft:locale=en-US) : Configure push notifications to be sent to users even when they're logged out so critical updates aren't missed. [Mobile Voice Agent SDK support](https://www.servicenow.com/docs/access?context=na-mobile-sdk&family=australia&ft:locale=en-US) : Enable Voice Agent in SDK-based mobile applications by configuring the External Applications section within the Voice Assistant configuration. Admins with an SDK app configured on the instance can select and save a custom app to activate Voice Agent for that SDK application. Premium chat for mobile Virtual Agent [\[Placeholder link text to key using-premium-chat\]](https://www.servicenow.com/docs/access?context=using-premium-chat&family=australia&ft:locale=en-US) : Premium Chat opens a web-based chat experience within your mobile app, ensuring that every feature configured for the web is accessible on your mobile device. [Switch between mobile app experiences](https://www.servicenow.com/docs/access?context=mobile-experience-switcher&family=australia&ft:locale=en-US) : Enable users to switch between multiple mobile app experiences, also known as mobile app configs, in the Settings page. The mobile experience switcher allows users to select multiple app experiences that match the users roles and permissions. [Unified language settings options](https://www.servicenow.com/docs/access?context=localization-mobile-device&family=australia&ft:locale=en-US) : From client version 22.2, the Settings menu displays only one language option. Selecting it directs users to the Account Language page instead of presenting multiple language choices. [Logo image support in top navigation bar of launcher screens](https://www.servicenow.com/docs/access?context=create-alp-header&family=australia&ft:locale=en-US) : Add a logo image instead of a text title to a launcher screen's top navigation bar to match your organization's branding. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Mobile Platform features. {#dfrn3-mobileplatform-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Now Assist for Virtual Agent enhancements](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=xanadu&ft:locale=en-US) : Deliver direct, relevant, and conversational responses to questions using generative AI, including the ability to give feedback to messages generated by AI in Virtual Agent. [Now Assist in AI Search on Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-search&family=xanadu&ft:locale=en-US) : Provide AI-generated or AI-selected answers to user searches with the ability for users to provide feedback on the relevancy of the curated answers. [Two new button instances](https://www.servicenow.com/docs/access?context=sg-studio-button-instances&family=xanadu&ft:locale=en-US) : * Provide users with an additional shortcut to items or actions in record screens with the top icon function button instance, providing support for the agent-to-agent mobile Sidebar experience. * Add shortcuts to the Indoor Wayfinding experience with the custom map bottom drawer function button instance. [Mobile client scripting enhancements](https://www.servicenow.com/docs/access?context=config-autofil-inputs-nptfrmscrn&family=xanadu&ft:locale=en-US) : Streamline input form screen completion with auto-filled inputs based on one or many user inputs. [Navigation bar enhancement](https://www.servicenow.com/docs/access?context=config-badge-counts-nav-bars&family=xanadu&ft:locale=en-US) : Add badging capability to navigation bar tabs, which enables badging on any navigation tab icons. [Configure mobile apps to use device date/time formats](https://www.servicenow.com/docs/access?context=config-apps2use-devicedatetimeform&family=xanadu&ft:locale=en-US) : Set the useDeviceSettingsForDateTimeFormats mobile property to True to configure the date/time fields in mobile apps to use the date/time format that is used on the mobile device. This feature is available on the 18.2.0 mobile client release version and later. [Hide the seconds display in date/time fields](https://www.servicenow.com/docs/access?context=hide-secs-mobcds-recscreen-actstrem&family=xanadu&ft:locale=en-US) : Use mobile properties to hide the display of seconds in mobile cards, record screen details pages, or activity streams. This feature is available on the 18.2.0 mobile client release version and later. [Configure an external authentication browser for iOS apps](https://www.servicenow.com/docs/access?context=config-ext-auth-browser-ios&family=xanadu&ft:locale=en-US) : Configure an external browser on iOS apps that are used during authentication so external URLs that are opened by the same browser type can maintain sessions and cookies. This feature is available on the 18.3.0 mobile client release version and later. [Search in a ServiceNow instance with Siri shortcuts](https://www.servicenow.com/docs/access?context=siri-shortcuts&family=xanadu&ft:locale=en-US) : Configure your ServiceNow instance to enable Siri voice search in your mobile app on the instance using global search. This feature is available on the 18.4.0 mobile client release version and later. [Notification tab enhancements](https://www.servicenow.com/docs/access?context=sg-mobile-tab-bar&family=xanadu&ft:locale=en-US) : Use the following enhancements added to the Notification tab within the navigation bar: * Option to mark all notifications as read, providing the ability to manage your notification entries. * Highlighted display of critical alerts in the notification area. [Mobile Publishing enhancements and changes](https://www.servicenow.com/docs/access?context=mobile-publishing&family=xanadu&ft:locale=en-US) : * Auto-populate instance URLs when new branded app builds are requested and when existing branded apps are updated. * Support for unlisted iOS branded apps. * New requirement for iOS Microsoft Intune apps to be registered with Microsoft Entra ID (formerly Azure AD). * Add deep links when you make new Android branded app requests for both private and public distribution. | | Yokohama | [Mobile App Builder](https://www.servicenow.com/docs/access?context=mab-concept&family=yokohama&ft:locale=en-US) : Use the following enhancements added to Mobile App Builder: * Live component preview enables admins to view their mobile app changes in real-time. * Use Mobile App Builder to transform your web forms into native mobile experiences with the guided flow when you create a new mobile record screen. * The right-hand panel is now visible when a record is opened in a preview browser tab. * Component recommendations available for additional record types. * The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the different card options and jump back and forth between them to review. [Input form screen enhancement and changes](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=yokohama&ft:locale=en-US) : Use the following enhancements added to the input form screen: * Selecting input values directly within the input form screen, either from a list or from a group of chips. Now users don't need to navigate to a separate dedicated screen for value selection, when using the inline choice chips layout. You can also define the number of input values to display on an input form screen section. * Ability to add images, plain text, and rich text within specific inputs. These added descriptive elements provide more context to your users and give a clearer idea of what is required for certain inputs. For example, an image can accompany a checklist to ensure that a piece of hardware is wired correctly. * Provide users with the ability to perform actions in relation to the displayed input parameter, while working directly on an input form screen. The available actions are: navigate to another screen, add an attachment from the gallery or camera, and add a comment to a field. Users submit these added actions either when saving their progress or completing the input form screen. * Save input form screen data before it's submitted. Users with access to the same record can see each other's changes either when saving their progress or completing the input form screen. * Interact and switch between other navigation tabs while also working on the input form screen. * Sections are no longer displayed if they don't contain any input fields. [Additional number attributes for input form screens](https://www.servicenow.com/docs/access?context=parameter-screen-var-attr&family=yokohama&ft:locale=en-US) : Use the following number attributes in your input form screens: * Use the CustomErrorMessage attribute to specify an error message when a UI rule condition is met. * Use the SkipValidationWhenHidden attribute to skip validation on hidden inputs. [Enable barcode scanning with an external scanner](https://www.servicenow.com/docs/access?context=enable-external-barcode-scanner&family=yokohama&ft:locale=en-US) : Configure barcode scanning with an external scanner without denying access to the camera for the entire mobile app. [Mobile Publishing enhancements and changes](https://www.servicenow.com/docs/access?context=mobile-publishing&family=yokohama&ft:locale=en-US) : * Enabled Android deep links for multiple instances. * Enhanced validation for transparent images used in branded apps. * Support for public-facing screens in branded mobile apps. Admins can configure URLs that link to public-facing web pages. These web pages are displayed to end users without needing to log in to the mobile app. [Turn off Zero Trust Access banners in mobile app screens](https://www.servicenow.com/docs/access?context=turn-off-zta-banner&family=yokohama&ft:locale=en-US) : In mobile client versions 19.4 and later, you can turn off Zero Trust Access banners on mobile screens. Turning off these banners can enhance usability of your mobile apps because the banner does not display each time the connection state changes so end users are not interrupted by the banner display. You can configure this behavior by setting the disableZTABanner mobile property on your ServiceNow instance. | | Zurich | [NextGen Search Results](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Refine search results and quickly find the most relevant information with additional search result filters. [Voice-to-text](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Enable voice-to-text in search and Now Assist in Virtual Agent by tapping the microphone icon. [Prominent Action Button](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Access Now Assist or other global functions directly from your tab bar to quickly access it from any screen. [Richer people citations in Now Assist VA](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : View a person's information in your company's org chart when searching for an employee in Now Assist in Virtual Agent. [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=zurich&ft:locale=en-US) : Auto-fill mobile input forms and questionnaires with ServiceNow AI Lens instead of manually entering data. [Doc QnA](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : The following UI changes have been made to Doc QnA. * Upload multiple files simultaneously. * Preview files and attachments before sending them. * Upload multiple files alongside text within a single turn in Virtual Agent. [Promoted actions and suggested topics](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : See how Virtual Agent can assist you with suggested actions and topics related to your request. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Dark theme support for Mobile App Builder and Mobile Card Builder](https://www.servicenow.com/docs/access?context=mcb-dark-mode&family=zurich&ft:locale=en-US) : Added theme selection to Mobile App Builder and Mobile Card Builder that enables you to switch between light and dark mode. [Mobile App Builder Live component previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=zurich&ft:locale=en-US) : Added support for live component previews to the following: * Legacy cards * Analytics previews and chart screens * Launcher screens * Mobile web screens [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=zurich&ft:locale=en-US) : The following UI changes have been made to Now Assist in Virtual Agent: * Follow Now Assist workflow as your request is fulfilled in real-time with chat streaming responses. * Abort the agentic workflow in Virtual Agent before it finishes processing using the Stop button. * Open enhanced chat from synthesized responses on the search results page. * Access even more types of citations within Virtual Agent responses such as tables, incidents, PDFs, and third-party connections such as Microsoft SharePoint and Google Drive. [Attachments in standard search results](https://www.servicenow.com/docs/access?context=sg-mobile-search&family=zurich&ft:locale=en-US) : View attachments such as PDFs, as well as external content from third-party integrations, as a part of your standard search results. [Enhanced native features in hybrid web screens](https://www.servicenow.com/docs/access?context=url-screen&family=zurich&ft:locale=en-US) : Enhanced native features in hybrid web screens that support functionality such as native search, quick actions, and customizable welcome messages within hybrid screen launcher or header tabs. [Enhanced chat push notifications](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Tap enhanced chat push notifications to go directly to the associated chat. | | Australia | [Mobile App Builder live component previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=australia&ft:locale=en-US) : Support was added for live component previews to the following: * Input form screens * Navigation tabs * Mobile app configurations * UI rules [Mobile App Builder auto-loading](https://www.servicenow.com/docs/access?context=mab-workspace&family=australia&ft:locale=en-US) : Auto-load records and its downstream components when opening a record for the first time. [Product branding in Virtual Agent](https://www.servicenow.com/docs/access?context=mobile-publishing&family=australia&ft:locale=en-US) : Add custom in-product branding to Virtual Agent. [Chat button in standard search results](https://www.servicenow.com/docs/access?context=now-assist-mobile-search&family=australia&ft:locale=en-US) : Launch Virtual Agent directly from your standard search results to chat with the Virtual Agent about the selected search result. [\[Placeholder link text to key mobile-voice-agent\]](https://www.servicenow.com/docs/access?context=mobile-voice-agent&family=australia&ft:locale=en-US)Mobile Voice Agent background calling : Continue a Voice Agent call after backgrounding the mobile app on iOS and Android. Mute, unmute, or end the call from the home screen or lock screen without returning to the app. [Enhanced prelogin page customization](https://www.servicenow.com/docs/access?context=branded-landing-page&family=australia&ft:locale=en-US) : Configure the placement of the branded landing page login button to be either in the top menu header or as a part of the web page. Integrating the button into a web page helps you to implement a secure flow that addresses issues like short authentication session lifetimes. [Tone in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=australia&ft:locale=en-US) : Adjust the Virtual Agent tone and response lengths in Assistant Designer. [Suggested actions](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=australia&ft:locale=en-US) : Configure suggested actions across all agentic workflows. [Input form screen buttons](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=australia&ft:locale=en-US) : Enable up to two top action buttons on mobile device input forms that have the Screen presentation attribute. [Markdown support for tables in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=australia&ft:locale=en-US) : Render tables in Virtual Agent with markdown support to keep table sizing consistent. [Turn off mobile impersonation](https://www.servicenow.com/docs/access?context=mobile-impersonate-2&family=australia&ft:locale=en-US) : Configure the impersonationEnabled property to turn off mobile impersonation functionality. With this property, administrators can hide the impersonation option from the mobile app, regardless of assigned user roles. [\[Placeholder link text to key servicenow-lens-mobile\]](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=australia&ft:locale=en-US) : The following changes have been made: * Expanded the supported file types to include all of the following: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, JPEG, PNG * Field service agents can now upload attachments in the background after submitting a work order task form, eliminating wait time caused by slow or unreliable network connections. Failed uploads retry automatically, so agents can move to their next task without interruption. [Redesigned Settings screen](https://www.servicenow.com/docs/access?context=manager-user-settings&family=australia&ft:locale=en-US) : Navigate the redesigned Settings screen in the Now Mobile and Mobile Agent apps to manage entries like preferences, profile, and account switching in one place. Tap the arrow next to a heading to expand or collapse its related options. Added to the Settings screen is the Experience area, where users can select between different mobile app experiences. [System default added to theme option](https://www.servicenow.com/docs/access?context=enable-dark-theme&family=australia&ft:locale=en-US) : Use the new Theme option from the Settings menu called System default to automatically match the device's current theme setting. The other options in the theme menu are Light and Dark. | [ ] ## Removed Between your current release family and Australia, some Mobile Platform features or functionality were removed. {#dfrn3-mobileplatform-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Mobile Platform features or functionality were deprecated. {#dfrn3-mobileplatform-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Mobile Platform. {#dfrn3-mobileplatform-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | ServiceNow Mobile Platform is a ServiceNow AI Platform® feature that is active by default. | | Yokohama | Activation information : ServiceNow mobile Mobile Platform is a ServiceNow AI Platform® feature that is active by default. | | Zurich | Activation information : Mobile Platform is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Mobile Platform is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels. {#dfrn3-mobileplatform-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Accessibility improvements for the ServiceNow Mobile Platform include the following updates: * Improved the ability to connect your mobile device to a Bluetooth keyboard, especially in the areas of maps and filters. This update improves navigation throughout mobile apps. * Improved management and layout of banner messages, when multiple messages are displayed simultaneously. | | Yokohama | Accessibility information : The following accessibility updates are available in Mobile Card Builder: * Updated alternative text on key images to better support users who rely on screen readers. * Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT). * Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | Accessibility information : Improved readability on tablet devices. | [ ] ## Localization information If there are specific localization considerations for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Define the visibility of specified areas of the mobile platform based on user attributes, by using user criteria permissions. * Streamline task collaboration for agent-to-agent chat with the Sidebar experience on the Mobile Platform using a top icon function button instance that points to record screens. * Provide intelligent and conversational self-service with ServiceNow® Now Assist in ServiceNow® Virtual Agent for Mobile Platform. * Dynamically auto-fill inputs based on user selections on input form screens. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Write and refine text with the Now Assist Context Menu. * Use enhanced capabilities within the input form screen. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Access Mobile App Builder and Mobile Card Builder inside ServiceNow Studio. * Use enhanced capabilities within the input form screen. * Engage with the improved error handling when working with uploads. * Add customized client-side translations to extend language support on your mobile device. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=zurich&ft:locale=en-US) for more information. | | Australia | * Speak with an AI-powered voice assistant directly from your mobile device. * Use the enhanced mobile offline capabilities, including seamless online-to-offline continuity. * Assign the new mobile_admin role to administrators who specifically configure mobile applications. * Enable multiple users to securely access a single ServiceNow account from shared mobile devices. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=australia&ft:locale=en-US) for more information. | [ ]