--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Notifications release notes for upgrades from Xanadu to Australia # Combined Notifications release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notifications release notes for upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive overview of all Notifications features, changes, and updates introduced from the Xanadu release through to the Australia release. It serves as a guide to help you prepare for upgrading your Notifications capabilities, highlighting new functionalities, modifications, and important pre- and post-upgrade tasks. The document also clarifies activation requirements, browser compatibility, accessibility, and localization considerations. Show full answer Show less ## New Features * **Xanadu:** Introduced sensitive data redaction for inbound emails and support for international characters in email addresses. * **Yokohama:** Added an email notifications dashboard with key metrics, accessible to administrators and configurable for other users. * **Zurich:** Introduced email agentic workflow to intelligently handle inbound emails by identifying intent and drafting responses, plus an email diagnostics dashboard to monitor delivery and bounce management. * **Australia:** Key enhancements include the Notification Agent, which allows administrators to create and modify email notifications and templates using natural language prompts, reducing complexity. Integration of personal corporate mailboxes enables agents to send and receive emails within ServiceNow. Granular admin roles improve security by limiting configuration privileges. Other features include support for Microsoft Graph to send emails, encryption of inbound email attachments in CLE-enabled tables, enhanced email threading using thread-index headers, and the ability to send push notifications to logged-out users. ## Changes * **Xanadu:** Improved notification preferences with search and category filters, added email unsubscribe capability, and respected user language settings for email translations. * **Yokohama:** Enhanced notification preference filters, standardized forms, and extended provider framework support for assignment groups, advanced conditions, and mandatory notifications. Improved email bounce handling to prevent resending to known bounce addresses. * **Zurich:** Adopted the Coral theme as default for portals and mobile, introduced dynamic Allow Digest options supporting multiple target records, and refined notification preferences control for administrators. * **Australia:** Added support for multiple intent identification in inbound emails, configurable handling of missing inputs in inbound email actions, branded email templates for AI-generated responses, and new configuration options for email client templates and mailbox integration. ## Removed and Deprecated Features No Notifications features or functionalities were removed or deprecated between Xanadu and Australia releases. ## Activation and Installation Notifications is an AI Platform feature active by default across all releases. To utilize advanced capabilities like Email Agentic Workflow and Notification Agent, installation requests must be submitted via the ServiceNow Store. Note that the Notification Agent requires the Implementation Agent (IA) Orchestration framework and cannot function as a standalone feature. ## Additional Considerations * **Browser Requirements:** No changes were introduced across the releases. * **Accessibility:** Screen reader support was enhanced in Xanadu for notification preferences, improving usability for users requiring assistive technologies. * **Localization:** No updates affecting localization were made. ## Practical Impact for ServiceNow Customers Upgrading Notifications from Xanadu to Australia equips your organization with advanced, AI-driven email handling and notification management tools. Expect streamlined administration through natural language configuration, enhanced security with granular roles and encrypted attachments, and improved end-user experience via branded templates and intelligent email workflows. Integration with corporate mailboxes and Microsoft Graph facilitates seamless email communications directly within ServiceNow. Additionally, the ability to send critical push notifications to logged-out users ensures timely awareness of important events. Consolidated page of all release notes for Notifications from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Sensitive data redaction](https://www.servicenow.com/docs/access?context=sensitive-data-redaction&family=xanadu&ft:locale=en-US) : Redact sensitive data for inbound emails. [International characters support](https://www.servicenow.com/docs/access?context=int-characters-email&family=xanadu&ft:locale=en-US) : Support added for International characters in the email addresses. | | Yokohama | [Email notifications dashboard](https://www.servicenow.com/docs/access?context=email-notifications-dashboard&family=yokohama&ft:locale=en-US) : Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users. | | Zurich | [Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US) : With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses. [Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US) : With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. | | Australia | [Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms \& scripts. [User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&family=australia&ft:locale=en-US) : Enable agents to integrate their personal corporate mail boxes to send and receive emails. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [New search and category filter in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=xanadu&ft:locale=en-US) : Notification preferences now include the ability to search within custom notifications and filter by category in system notifications. [Email unsubscribe](https://www.servicenow.com/docs/access?context=email-unsubscribe&family=xanadu&ft:locale=en-US) : Unsubscribe from emails using the unsubscribe capability in the email header. [Language preferences](https://www.servicenow.com/docs/access?context=multilingual-email-notifications&family=xanadu&ft:locale=en-US) : Honor sys_user language preferences set by users for email translations. | | Yokohama | [Advanced filters options for notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Added categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences. [Standard forms](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Enabled standardized forms across custom notification preferences and delivery channels. [Assignment group field](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Extended the provider framework to add support for assignment groups. [Advanced condition field](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Extended the provider framework to add an advanced condition. [Advanced filters in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications. [Support for assignment group](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table. [Advanced condition for provider framework](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties. [Mandatory notifications for provider framework](https://www.servicenow.com/docs/access?context=make-notification-mandatory-provider&family=yokohama&ft:locale=en-US) : Make critical notifications mandatory for the provider framework. [Email bounce](https://www.servicenow.com/docs/access?context=email-bounce&family=yokohama&ft:locale=en-US) : Prevent resending bounced emails to the addresses that are known to generate bounces. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The Allow Digest check box is dynamic and includes Digest type. [Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The email digest now supports both single or multiple target records within a set time interval. [Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US) : Enables admins to control the list of notifications displayed for users under the advanced notification preferences. | | Australia | [Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Added the Email Template field to the Reply Email Notification Intent Action type. [Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent. [Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling. [Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email. [Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue. [Create email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&family=australia&ft:locale=en-US) : Added a check box for the email client template. [Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&family=australia&ft:locale=en-US) : Added a new From Generation Type for the User Email Addresses for email client templates. [Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&family=australia&ft:locale=en-US) : Added the Forwarding Address option for the email account type. [Send email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&family=australia&ft:locale=en-US) : Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails. [Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&family=australia&ft:locale=en-US) : Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem. [Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&family=australia&ft:locale=en-US) : Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting. [Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&family=australia&ft:locale=en-US) : Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed. | [ ] ## Removed Between your current release family and Australia, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Notifications is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | Screen reader support has been extended to the aria labels in the notification preferences and the advanced preferences. The support provides an explanation for button actions, such as the toggle button. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Redact sensitive data from customer-initiated inbound emails. * Support for international characters in the email addresses. * Filter by category in system notifications and search for custom notifications. * Optimize SMTP sender job to enhance outbound email delivery. * Modify email retry logic for a better delivery experience according to RFC 5321. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Use the new email notifications dashboard with key metrics. * Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences. * Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework. * Use the standard forms for custom notification preferences and delivery channels. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. * Control the preferences page to display relevant notifications. * Support multiple target records for email digest. * Use the standard forms for system notification preference. * Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information. | | Australia | * Integrate personal corporate mailboxes with in ServiceNow to send and receive emails. * Send outbound emails from the ServiceNow instance using Microsoft Graph. * Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails. * Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem. * Deliver critical push notifications even when users are logged out. * Create and modify email notifications and email templates using natural language prompts through the Notification Agent. * Enhance customer communications with branded email template support in the Email Generator Agent. * Identify and process multiple intents in inbound emails, enabling multiple reply email actions. * Handle missing inputs in inbound emails using configurable execution modes. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=australia&ft:locale=en-US) for more information. | [ ]