--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Notify release notes for upgrades from Xanadu to Australia # Combined Notify release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notify Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with essential information on upgrading the Notify application from the Xanadu release up to the Australia release. It highlights new features, changes, deprecations, activation details, and important upgrade tasks across the releases to help customers prepare and smoothly transition their Notify implementations. Show full answer Show less ## Important Upgrade Information * **Zurich Release:** Notify transitioned from using workflows to subflows. Existing workflows remain supported, but new instances use subflows managed in Workflow Studio. Workflow-related artifacts were moved to a support-only plugin that is not available for new installations. * **Australia Release:** No major upgrade tasks were specifically introduced. ## New Features * **Yokohama:** Security enhancements include Deny-Unless ACLs to restrict access for non-authenticated users on Notify tables and enhanced control over client-callable script includes by allowing sandbox mode to be switched off. * **Zurich:** Notify workflow activities introduced for advanced call handling scenarios, such as repeating Say and Play activities and generating Notify numbers for voice, SMS, or both. * **Australia:** Introduction of a granular Notify admin role (`notifysetupadmin`) to configure Notify application features more precisely. ## Changes * **Xanadu:** When disconnecting Twilio messaging service, customers can choose to delete or retain messaging records based on their data retention policies. * **Zurich:** The Coral theme became the default for new portals and mobile experiences with Next Experience or Core UI enabled. It offers a fresh, brand-neutral look plus a dark theme option to enhance usability and reduce eye strain. ## Removed and Deprecated Features No Notify features were removed or deprecated from Xanadu through Australia releases. ## Activation and Additional Requirements * Notify is a ServiceNow AI Platform feature activated via the `com.snc.notify` plugin starting in Xanadu and is active by default from Yokohama onwards. * No additional requirements or browser-specific changes were introduced during these releases. ## Accessibility and Localization * The Coral theme introduced in Zurich includes a dark mode option to improve accessibility by reducing eye strain. * No localization changes were reported. ## Summary for ServiceNow Customers Upgrading Notify from Xanadu to Australia primarily involves adapting to the transition from workflows to subflows starting in Zurich, with existing workflows still supported but new implementations encouraged to use subflows. Security has been strengthened through ACL enhancements and script include controls. The Coral theme adoption improves user experience with better visuals and accessibility options. The introduction of the granular admin role in Australia enables more refined control over Notify settings. Customers should review pre- and post-upgrade tasks, especially related to workflow migration and security configurations, to ensure a seamless upgrade and take advantage of the new features and user experience improvements. Consolidated page of all release notes for Notify from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notify to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Notify. {#dfrn3-notify-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=yokohama&ft:locale=en-US) : Enhance the security of Notify tables by restricting access for non-authenticated users through Deny ACLs. [Enhanced security for client-callable script includes](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=yokohama&ft:locale=en-US) : Enhanced security for all client-callable script includes by introducing the ability to switch off the sandbox mode, providing greater control and protection against unauthorized script execution for Notify tables. | | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | | Australia | [Granular admin roles in Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=australia&ft:locale=en-US) : Configure the Notify application features using the granular Notify admin role (notify_setup_admin). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Notify Twilio Direct driver](https://www.servicenow.com/docs/access?context=Notify-TwilioDirectDriver&family=xanadu&ft:locale=en-US) : When the Twilio messaging service is disconnected from a ServiceNow instance, you can choose to delete the messaging records according to your data management and security retention policies or retain the records for future reference. For more details, see the [Behaviour of Default Messaging Service when connecting to Twilio from ServiceNow instance \[KB1644265\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644265) article in the Now Support Knowledge Base. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Notify. {#dfrn3-notify-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Notify is a ServiceNow AI Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | Provides the flexibility to delete or retain Twilio messaging records when Twilio is disconnected from a ServiceNow instance. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enhanced security for all client-callable script includes by enabling switching off the sandbox mode. * Enhanced security access for Notify tables. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use the Notify granular admin role to configure Notify features. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]