--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Now Assist in AI Search release notes for upgrades from Xanadu to Australia # Combined Now Assist in AI Search release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in AI Search Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with essential release notes for Now Assist in AI Search, covering upgrades from the Xanadu through to the Australia release versions. It highlights new features, changes, deprecations, and activation information relevant for preparing and executing an upgrade. This resource enables customers to understand enhancements and modifications to Now Assist capabilities and how to optimize their AI Search experience throughout these releases. Show full answer Show less ## New Features * **AI Search Genius Results Widget on Record Producers:** Introduced in Xanadu Patch 7, this widget offers actionable Genius Result suggestions during incident creation to improve self-service and incident deflection. * **Automatic Activation of Multi-Content Response Genius Results:** From Yokohama onward, enabling Now Assist panel via Guided Setup automatically activates Multi-Content Response Genius Results for relevant search profiles, streamlining setup. * **Hybrid Search:** Combines keyword and semantic vector search to enhance recall and contextual relevance for knowledge articles, catalog items, external content, and topic retrieval. * **AI Search as Source for Ask Now Assist Suggestions:** Administrators can configure AI Search to power suggestion term highlighting and support advanced search operators in enhanced chat experiences. * **Additional AI Model Providers:** Google Gemini and AWS Claude are now supported alongside Now LLM Service and Azure OpenAI, expanding AI skill and agent capabilities. * **Disambiguation Configuration:** Zurich release allows configuration of follow-up clarifying questions for broad or unclear searches to improve answer accuracy. ## Changes * **Now Assist Q\&A and Actions Genius Results in Maintenance Mode:** These features will receive no new enhancements but remain supported; improved functionality is available in Multi-Content Response Genius Results. * **Usage Measurement Update:** Transitioned from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary date (effective from Yokohama Patch 5 and Zurich Australia Early Access). * **Domain-Restricted Auto-Complete Suggestions:** Now Assist in Virtual Agent suggestions are limited to the user's domain and filtered against an exclusion list for relevance and quality. * **Semantic Vector Indexing Enhanced:** Catalog Item short descriptions are now indexed, boosting search recall and aligning semantic indexing with legacy keyword indexing. * **Microsoft SharePoint Online Integration:** Users are prompted to log in to view shared files linked in Knowledge Graph user citations within Multi-Content Response Genius Results. * **Coral Theme Introduction:** Zurich introduces a new brand-neutral Coral theme as default for portals and mobile, with an optional dark mode to improve accessibility and user experience. * **Access Control for AI Agents and Workflows:** Yokohama enables configuration of ACLs to control discovery and invocation of AI agents and agentic workflows, including dynamic user behavior and public access options. ## Activation Information Now Assist in AI Search is installed automatically when customers install licensed applications from the ServiceNow Store, including various ServiceNow Otto applications (e.g., APO, CMDB, CSM, FSM, HRSD, ITSM, SAM), Now Assist for WSD, Conversational Spokes, and ServiceNow Lens. This consistent installation method simplifies activation and ensures AI Search capabilities are integrated with relevant business applications. ## Accessibility and Localization * **Dark Theme Availability:** The Coral theme supports a dark mode option to reduce eye strain and enhance readability on web and mobile platforms. * **Dynamic Translation Support:** Now Assist Genius Results support dynamic translation to provide multilingual assistance, enhancing global usability. ## Practical Considerations for ServiceNow Customers * Before upgrading to Australia, review and complete pre- and post-upgrade tasks to ensure smooth transition. * Leverage the AI Search Genius Results widget to improve incident deflection and user self-service on record producers. * Utilize hybrid search and semantic indexing enhancements to improve search relevance and recall across knowledge bases and catalog items. * Configure AI Search as the source for Ask Now Assist suggestions to enhance chat interactions with term highlighting and advanced operators. * Monitor usage measurement changes to align with the new burn-down model for accurate contract reporting. * Manage AI agent and workflow access through ACL configurations to maintain proper security and user access control. * Explore new AI model providers (Google Gemini, AWS Claude) to expand AI capabilities within your environment. ## Summary Upgrading Now Assist in AI Search from Xanadu through Australia introduces valuable enhancements in AI-powered search, user experience improvements, expanded AI model options, and refined administrative controls. While some legacy features enter maintenance mode, multi-content response improvements offer richer, more contextual results. ServiceNow customers can expect more precise, relevant search outcomes, simplified configuration, and enhanced accessibility features. Ensuring alignment with the updated usage measurement and activation pathways will optimize the value of Now Assist in AI Search throughout these releases. Consolidated page of all release notes for Now Assist in AI Search from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in AI Search to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistinaisearch-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | **Xanadu Patch 7** [AI Search Genius Results widget for record producers](https://www.servicenow.com/docs/access?context=cfg-ais-genius-results-widget&family=xanadu&ft:locale=en-US) : Administrators can configure the AI Search Genius Results widget on record producers to enhance the user experience when creating an incident. The widget displays actionable Genius Result suggestions relevant to the user's incident description. Users can select from these Genius Result suggestions to address their own issues, or can continue with their incident submission if none of the suggestions resolve their problem. | | Yokohama | [Automatic activation for Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US) : When you use Guided Setup to activate the Now Assist panel, Now Assist Multi-Content Response Genius Results are automatically activated for relevant search profiles. [Hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=yokohama&ft:locale=en-US) : Hybrid search blends keyword search and semantic vector search. It offers a blend of superior search recall and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches. [Configure AI Search as the source for Ask Now Assist suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=yokohama&ft:locale=en-US) : Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions, enabling suggestion term highlighting and more flexible search operators in enhanced chat. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [AI Search Genius Results widget for record producers](https://www.servicenow.com/docs/access?context=cfg-ais-genius-results-widget&family=yokohama&ft:locale=en-US) : Administrators can configure the AI Search Genius Results widget on record producers to enhance the user experience when creating an incident. The widget displays actionable Genius Result suggestions relevant to the user's incident description. Users can select from these Genius Result suggestions to address their own issues, or can continue with their incident submission if none of the suggestions resolve their problem. | | Zurich | [Configure disambiguation](https://www.servicenow.com/docs/access?context=nava-configure-disambiguation-manually&family=zurich&ft:locale=en-US) : If a search is broad or unclear, Now Assist in AI Search may ask follow-up questions before answering. This disambiguation step helps clarify what the user is looking for and is configurable. [Automatic activation for Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : When you use Guided Setup to activate the Now Assist panel, Now Assist Multi-Content Response Genius Results are automatically activated for relevant search profiles. [Hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=zurich&ft:locale=en-US) : Hybrid search blends keyword search and semantic vector search to offer a blend of superior search recall and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches. [Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=zurich&ft:locale=en-US) : Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions, enabling suggestion term highlighting and more flexible search operators in enhanced chat. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist in AI Search features. {#dfrn3-nowassistinaisearch-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=xanadu&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=xanadu&ft:locale=en-US). [Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=xanadu&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=xanadu&ft:locale=en-US). | | Yokohama | [Now Assist in Virtual Agent conversational prompt auto-complete suggestions](https://www.servicenow.com/docs/access?context=auto-complete-suggestion-types-na-ais&family=yokohama&ft:locale=en-US) : Auto-complete suggestions for Now Assist in Virtual Agent conversational prompts are only returned from the search user's domain. Suggestions are disabled if they match any exclusion rule entry from the Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table. The system scores suggestions based on how search users interact with and rate their Genius Result responses, and preferentially displays higher-scored suggestions. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Semantic vector search indexing includes Catalog Item short descriptions](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=yokohama&ft:locale=en-US) : Semantic indexing now indexes short descriptions from Catalog Item source records to improve search recall and make field indexing more consistent between legacy (keyword) and semantic indexing. [Microsoft SharePoint Online login prompts in Knowledge Graph user citations](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US) : If you're not logged in to Microsoft SharePoint Online, Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers now prompt you to log in. When logged in, you can check any user citation in a Genius Result answer to see the list of files the cited user has shared with you in Microsoft SharePoint Online. [Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=yokohama&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US). [Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=yokohama&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=yokohama&ft:locale=en-US). | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Now Assist in Virtual Agent conversational prompt auto-complete suggestions](https://www.servicenow.com/docs/access?context=auto-complete-suggestion-types-na-ais&family=zurich&ft:locale=en-US) : Auto-complete suggestions for Now Assist in Virtual Agent conversational prompts are only returned from the search user's domain. Suggestions are disabled if they match any exclusion rule entry from the Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table. The system scores suggestions based on how search users interact with and rate their Genius Result responses, and preferentially displays higher-scored suggestions. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Semantic vector search indexing includes Catalog Item short descriptions](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=zurich&ft:locale=en-US) : Semantic indexing now indexes short descriptions from Catalog Item source records to improve search recall and make field indexing more consistent between legacy (keyword) and semantic indexing. [Knowledge base articles Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=zurich&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US). [Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=zurich&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US). [Microsoft SharePoint Online login prompts in Knowledge Graph user citations](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : If you're not logged in to Microsoft SharePoint Online, Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers now prompt you to log in. When logged in, you can check any user citation in a Genius Result answer to see the list of files the cited user has shared with you in Microsoft SharePoint Online. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist in AI Search features or functionality were removed. {#dfrn3-nowassistinaisearch-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist in AI Search features or functionality were deprecated. {#dfrn3-nowassistinaisearch-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [Now Assist in CM Pro](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=yokohama&ft:locale=en-US) * [Now Assist in Conversational Spokes](https://www.servicenow.com/docs/access?context=conv-spokes-na&family=yokohama&ft:locale=en-US) * [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist in AI Search is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * [ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=zurich&ft:locale=en-US) * [ServiceNow Otto for CSM](https://www.servicenow.com/docs/access?context=now-assist-csm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=zurich&ft:locale=en-US) * [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-fsm.now-assist-fsm\]](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for FSO](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=zurich&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=zurich&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=zurich&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-gvin.now-assist-for-psds\]](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=zurich&ft:locale=en-US) * [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=zurich&ft:locale=en-US) * [ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=zurich&ft:locale=en-US) * [Now Assist for TMT](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-grc.now-assist-tprm\]](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) * [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=zurich&ft:locale=en-US) * [Now Assist in Conversational Spokes](https://www.servicenow.com/docs/access?context=conv-spokes-na&family=zurich&ft:locale=en-US) * [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=zurich&ft:locale=en-US) Important: Now Assist in AI Search is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in AI Search, such as specific requirements or compliance levels. {#dfrn3-nowassistinaisearch-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=xanadu&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=xanadu&ft:locale=en-US) and [Dynamic Translation for Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=xanadu&ft:locale=en-US). | | Yokohama | Localization information : Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=yokohama&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=yokohama&ft:locale=en-US) and [Dynamic Translation for Now Assist Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=yokohama&ft:locale=en-US). | | Zurich | Localization information : Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=zurich&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=zurich&ft:locale=en-US) and [Dynamic Translation for Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Improve incident deflection for portal users by configuring record producers to display actionable and relevant Genius Results suggestions during submission of cases, incidents, problems, and similar tasks. See [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Simplify setup with automatic activation of Now Assist Multi-Content Response Genius Results for search profiles when you use Guided Setup to activate the Now Assist panel. * Increase search precision and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches with hybrid search. * Improve the enhanced chat experience by configuring the system to use AI Search as the source for Ask Now Assist suggestions. * Provide more focused auto-complete suggestions for enhanced chat that honor the search user's domain restriction and the exclusion list for unwanted suggestions. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Increase search recall with semantic indexing of Catalog Item short descriptions. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Prompt users to log in to Microsoft SharePoint Online as needed to see files shared with them when viewing Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers. Yokohama Early Availability * Improve incident deflection for portal users by configuring record producers to display actionable and relevant Genius Results suggestions during submission of cases, incidents, problems, and similar tasks. See [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Search can prompt users with clarifying questions for broad queries, improving intent matching and control. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Simplify setup with automatic activation of Now Assist Multi-Content Response Genius Results for search profiles when you use Guided Setup to activate the Now Assist panel. * Increase search precision and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches with hybrid search. * Improve the enhanced chat experience by configuring the system to use AI Search as the source for Ask Now Assist suggestions. * Provide more focused auto-complete suggestions for enhanced chat that honor the search user's domain restriction and the exclusion list for unwanted suggestions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Improve search recall and accuracy with semantic vector indexing of Catalog Item short descriptions. * Prompt users to log in to Microsoft SharePoint Online as needed to see files shared with them when viewing Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers See [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]