--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined On-Call Onboarding release notes for upgrades from Xanadu to Australia # Combined On-Call Onboarding release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined On-Call Onboarding Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with essential information about On-Call Onboarding upgrades from the Xanadu release family through to Australia. It includes key details on new features, activation steps, and important upgrade considerations to help prepare for a smooth transition. Show full answer Show less ## Key Features * **Bulk On-Call Schedule Setup Wizard (Zurich and Australia):** Administrators with the `rotaadmin` role can now onboard multiple teams onto on-call rotations simultaneously. This is done through a single guided workflow accessible via the Service Operations Workspace (SOW), eliminating the need to configure teams individually. * **Excel-Based Bulk Roster Template:** The setup wizard generates a pre-populated Excel workbook for selected teams. Admins fill in team member names and rotation settings per shift, then upload the completed template back into the wizard to streamline bulk onboarding. ## Activation and Requirements * On-Call Onboarding is available for installation from the ServiceNow Store. * Zurich requires Patch 11 or later to install and use the On-Call Onboarding application. * Australia requires Patch 4 or later for installation and usage. * For installation requests and version history, customers should consult the ServiceNow Store resources. ## Changes, Removals, Deprecations, and Additional Notes * No changes, feature removals, or deprecations were introduced between Xanadu and Australia releases for On-Call Onboarding. * No updates on browser requirements, accessibility, localization, or additional requirements were noted across these releases. ## Highlight Information * Bulk onboarding improves efficiency by allowing shift templates, rosters, and escalation policies for multiple teams to be created concurrently. * A per-team rollback mechanism ensures that if onboarding fails for one team, the process continues for others without interruption, maintaining setup integrity. ## Upgrade Preparation Customers are advised to review and complete any pre- and post-upgrade tasks specific to their environment when moving to Australia. This ensures a seamless transition and optimal use of the new bulk onboarding capabilities. Consolidated page of all release notes for On-Call Onboarding from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family On-Call Onboarding release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading On-Call Onboarding to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-oncallonboarding-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for On-Call Onboarding. {#dfrn3-oncallonboarding-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=zurich&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). [Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&family=zurich&ft:locale=en-US) : The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation settings before uploading it back into the wizard. | | Australia | [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). [Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&family=australia&ft:locale=en-US) : The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation settings before uploading it back into the wizard. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing On-Call Onboarding features. {#dfrn3-oncallonboarding-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some On-Call Onboarding features or functionality were removed. {#dfrn3-oncallonboarding-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some On-Call Onboarding features or functionality were deprecated. {#dfrn3-oncallonboarding-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate On-Call Onboarding. {#dfrn3-oncallonboarding-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Zurich Patch 11 or later is required to install and use the On-Call Onboarding. Important: On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Australia Patch 4 or later is required to install and use the On-Call Onboarding. Important: On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for On-Call Onboarding, such as specific requirements or compliance levels. {#dfrn3-oncallonboarding-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time. * Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes. See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=zurich&ft:locale=en-US) for more information. | | Australia | * Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time. * Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes. See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) for more information. | [ ]