--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Operational Sustainability Management release notes for upgrades from Xanadu to Australia # Combined Operational Sustainability Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management release notes for upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the changes, new features, deprecations, and upgrade information related to Operational Sustainability Management (OSM) from the Xanadu through to the Australia release. It is designed to help you prepare for an upgrade by summarizing enhancements and modifications across release families, enabling better planning and configuration for your sustainability initiatives. Show full answer Show less ## Key Features Introduced (Xanadu Release) * **Scope 3 Emissions Tracking:** Utilize the Scope 3 dashboard to measure and manage indirect greenhouse gas emissions across your value chain, supporting compliance and full carbon footprint disclosures. * **Emission Factors via ESG Content Accelerator:** Access standardized emission factors automatically through Unified Content Management, essential for precise greenhouse gas calculations. * **Fiscal Calendar Customization:** Configure fiscal calendars aligned with different geographic locations, allowing global organizations to collect and report data according to local fiscal periods. * **Flexible Metric Approval Flows:** Choose between a simple single-level approval or a multi-level approval process using the GRC: Approver Configurator, enhancing governance over metric definitions and data. * **Ad Hoc Metric Data Tasks:** Create off-cycle metric data collection tasks to respond promptly to requests for updated metric information. * **Enhanced Metric Data Table Filtering:** Use improved filters to display relevant, open metric data tasks for data owners and approvers, facilitating efficient task management. * **Sustainable IT Dashboard Enhancements:** Analyze energy consumption and emissions per asset model to identify high energy-usage assets for targeted sustainability actions. ## Changes to Existing Features (Xanadu Release) * **ESG Program Manager Role:** Enhanced permissions now allow ESG program managers to create, read, update, and delete emission factors, increasing administrative control. * **Metric Tables Security Enhancements:** Read access control lists (ACLs) were added to metric-related tables, enabling approver-specific access and enterprise owner oversight, improving data security and governance. ## Deprecations * The **Global Reporting Initiative (GRI)** and **Sustainability Accounting Standards Board (SASB)** content accelerators were deprecated starting with the Xanadu release. They remain supported but are hidden and no longer activated on new instances. The Unified Content Management application replaces their functionality with an enhanced, centralized experience. ## Activation and Upgrade Guidance * Operational Sustainability Management must be installed by requesting it from the ServiceNow Store. This applies across all releases including Xanadu, Yokohama, and Zurich. * Pre- and post-upgrade tasks are recommended to ensure a smooth transition to the Australia release, although no new updates were introduced specifically in the Australia release. ## Additional Highlights Across Releases * **Yokohama Release:** Introduced what-if scenario analysis, formula tree visualization for metric definitions, enhanced task support for various response formats, historical metric data import, and dynamic data owner assignment. * **Zurich Release:** Enabled estimated data entry methods, added review processes for automated metric definitions, integrated real-time energy consumption data into the Sustainable IT Dashboard, enhanced narrative tracking for disclosures, and improved access controls for metric-related data and tasks. ## Practical Benefits for ServiceNow Customers By leveraging these features, you can expect to: * Gain precise and comprehensive visibility into your organization's environmental impact, including indirect Scope 3 emissions. * Manage sustainability data and approvals with flexible workflows tailored to your governance needs. * Adapt reporting to diverse fiscal calendars across global operations, improving accuracy and compliance. * Streamline metric data collection and reporting with enhanced task management and data security. * Integrate real-time asset energy usage data to prioritize sustainability efforts effectively. * Ensure compliance and audit readiness with improved tracking and access controls. Consolidated page of all release notes for Operational Sustainability Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Track scope 3 emissions](https://www.servicenow.com/docs/access?context=scope-3-dashboard&family=xanadu&ft:locale=en-US) : Track Scope 3 emissions using the Scope 3 dashboard to fully grasp and manage your organization's environmental impact. These emissions constitute the largest part of your greenhouse gas output, stemming from indirect sources. This comprehensive understanding aids in regulatory compliance, and obtaining full carbon footprint disclosures. After you identify your scope 3 emission sources, you can take action to mitigate the largest sources of indirect emissions. [View emission factors in ESG content accelerator](https://www.servicenow.com/docs/access?context=esg-content-accelerator&family=xanadu&ft:locale=en-US) : Use the Unified content management to automatically obtain the emission factors that are published by the standard sources. Emission factors are coefficients that quantify the emissions produced per unit of activity, material, or energy consumption. They're crucial for calculating the amount of greenhouse gases (GHGs) or pollutants emitted into the atmosphere based on various activities. [Create fiscal calendars to collect metrics from different geographical locations](https://www.servicenow.com/docs/access?context=enable-custom-fiscal-year&family=xanadu&ft:locale=en-US) : Collect, aggregate, and report data according to your fiscal calendars that could be different from the standard Gregorian calendar. Many global organizations might have operations in different countries that could follow their own fiscal calendars. This feature enables the entities in other locations to collect data according to their own fiscal calendars. [Choose the approval flow for metrics](https://www.servicenow.com/docs/access?context=components-installed-with-esg&family=xanadu&ft:locale=en-US) : Set the sn_esg.metric_approval property to use either a simple approval flow for your metrics and metric definitions or use the GRC: Approver Configurator to define multiple levels of approvals based on the business rule definitions. This property has two choices. If you choose the Simple option, the Approval section is enabled both on the manual metric definition form and within the metrics. Using this section, you can designate approvers directly on the metric definition form. This option has a single level of approval. If you choose the Advanced option, the Approval section is unavailable on the manual metric definition form and within the metrics, helping to prevent you from assigning approvers there. Instead, approval can be obtained by setting the approval conditions, tables, and approvers in the GRC: Approver Configurator application. This application also enables you to define multiple levels of approvals. [Create ad hoc metric data tasks](https://www.servicenow.com/docs/access?context=create-an-adhoc-metric-data-task&family=xanadu&ft:locale=en-US) : Handle off-cycle requests for up-to-date information on existing metric definitions and metrics by creating ad hoc metric data tasks. These tasks address off-cycle requests and provide the latest information. [Metric data table](https://www.servicenow.com/docs/access?context=metric-data-table&family=xanadu&ft:locale=en-US) : Use the enhanced filters on the metric data table to filter your tasks. The filters help to show only the relevant and open tasks for data owners and approvers. [Identify the energy usage and emission of every asset](https://www.servicenow.com/docs/access?context=managing-sustainable-it&family=xanadu&ft:locale=en-US) : Use the Sustainable IT dashboard to explore models within a specific category and view the energy consumption of each asset model and all its assets, listed in descending order. This functionality provides deeper insights into your energy usage, helping you identify the models that are in use and are consuming the most energy. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Sustainability Management features. {#dfrn3-operationalsustainabilitymanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [ESG program manager role enhanced](https://www.servicenow.com/docs/access?context=components-installed-with-esg&family=xanadu&ft:locale=en-US) : The ESG program manager (sn_esg.program_manager) can now create, read, update, and delete emission factors. Changes in the metric tables : Enhanced the following metric related tables with read access control lists (ACLs): * Metric definition * Metric * Metric data * Metric data task * Metric data task url With this change, the following changes are in effect: * Metric level Approver user or Approver group: This means that the specified user or group designated as the approver can access only the particular metric and the tables specified for which they are the approver. * Multi-level approval: This means that the specified user or group designated as the approver can access only those records in the metric related tables for which they are the approver. * Enable enterprise owners to access metric records: This means that an enterprise owner can access any metric related record. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Sustainability Management features or functionality were removed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Sustainability Management features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | * Starting with the Xanadu release, the Global Reporting Initiative (GRI) content accelerator is deprecated. It will be hidden and no longer activated on new instances but will continue to be supported. The Unified content management application provides the latest experience for this functionality. * Starting with the Xanadu release, the Sustainability Accounting Standards Board (SASB) content accelerator is deprecated. It will be hidden and no longer activated on new instances but will continue to be supported. The Unified content management application provides the latest experience for this functionality. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Operational Sustainability Management by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Sustainability Management is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management, such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Track Scope 3 emissions from your value chain to gain knowledge of your environmental impact and promote compliance with evolving regulations. * Create fiscal calendars to accommodate your organization's unique fiscal calendar, providing the flexibility to collect and report data according to the defined fiscal calendars. * Use the emission factors content in the ESG content accelerator. * Enable ESG administrators to define either a simple approval flow or an advanced approval flow for all the metrics and metric definitions. * Address off-cycle requests to collect data for existing metric definitions and metrics by creating ad hoc metric data tasks on manual metrics. See [Environmental, Social, and Governance Management](https://www.servicenow.com/docs/access?context=esg-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Model and prepare for potential outcomes with what-if scenario analysis tools that can help with your strategic planning. * Review the calculated metric definition data by using a formula tree so that you can access detailed information on the operands, metric definitions, metrics, and emission factors. * Streamline ESG metric tracking and enable trend analysis with enhanced Metric data tasks that support choice and HTML response formats and table improvements. * Import your historical metric data by using an import template to update and manage metric data within your organization. * Assign data owners dynamically for metrics that are based on configurations. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Enable organizations to provide estimated data using pre-defined methods like average when actual data isn't available. * Enhance data accuracy and governance by adding a review process for automated metric definitions. * Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops. * Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments. * Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin. * Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control. * Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates. * Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration. * When renaming a metric definition, there's an option to apply the updated name to its child metrics and their associated metric data tasks. * Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability. * Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]