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ft:locale :

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ft:publication_title :

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---

# Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Xanadu to Australia

# Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Xanadu to Australia {#ariaid-title1}

Release version: Australia  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Xanadu to Australia

This consolidated release notes document provides ServiceNow customers with detailed information about the new features, changes, and upgrade instructions for the Operational Sustainability Management application (formerly Environmental, Social, and Governance) from the Xanadu release through to the Australia release.
It is designed to help customers prepare for upgrades, understand enhancements, and manage their sustainability and governance workflows more effectively within the ServiceNow platform.
Show full answer Show less  

## Upgrade Preparation and Activation

* Before upgrading to Australia, review and complete the specified pre- and post-upgrade tasks to ensure a smooth transition.
* To enable campaigns in the Operational Sustainability Management workspace, specific system properties must be activated, including enabling bulk actions and setting the campaign approval mode (Simple or Advanced).
* The application is available for installation via the ServiceNow Store, where you can also find cumulative release notes and version history.

## Key Features Introduced Between Releases

* **Forecast Planning and Analysis** (Yokohama): Allows modeling and visualization of multiple sustainability scenarios to prepare for various outcomes.
* **Formula Tree**: Visualizes calculated metric definitions, showing metric interconnections and emission factor relationships for better transparency.
* **Historical Metric Data Import**: Supports importing and managing historical sustainability data using predefined templates to ensure data compliance.
* **Dynamic Filtering for Microsoft 365 Reporting**: Enables cascading filters in the Microsoft 365 add-in to streamline data entry and improve reporting efficiency.
* **Campaigns** (Australia): Group manual, calculated, and automated metrics by entity and group into campaigns with lifecycle management, allowing bulk submission, approval, and rejection of campaign tasks as a unit.
* **Editing Calculated Metric Formulas**: Post-execution edits are supported with version control and effective date settings to maintain historical data integrity.
* **Microsoft Word Audit Report Templates**: Consolidation of Microsoft 365 reporting and Document Designer add-ins, with increased limits for document repeaters and enhanced AI-assisted report content generation within Word.
* **AI Integration**: ServiceNow Otto (formerly Now Assist) provides generative AI capabilities embedded in Document Designer and across workflows for autonomous orchestration and enhanced productivity.
* **Role and Access Refinements**: Role mappings updated to enforce functional domain separation and restrict access to necessary data, improving security and governance.
* **Data Owner and Approver Configuration**: Simplified campaign management with centralized assignment and bulk task approvals or rejections.
* **Document Intelligence for Utility Invoices**: Automatic extraction of unit values from invoices to update metric data, reducing manual effort and increasing accuracy.
* **Integration with Socialsuite**: Supports CSRD-compliant double materiality assessments with automatic synchronization to Operational Sustainability Management, following GRI and ESRS standards.
* **Metric Thresholds**: Configurable multi-level thresholds trigger automated actions immediately upon breaches for granular monitoring.

## Significant Changes

* Forecast planning analysis is now accessible from the Operational Sustainability Workspace list view.
* Enhanced metric data task filtering and multi-approval/rejection functionalities improve data management efficiency.
* Expanded response types for qualitative metric data include text, choice, and HTML formats to increase precision.
* New tables and database views were added to support metrics import, forecast analysis, and Scope 3 emissions management.
* System properties introduced to optimize event load distribution and claim limits within GRC: Metrics.
* ServiceNow Otto branding replaces Now Assist, reflecting expanded AI capabilities on the platform.
* Campaigns list and record views added to the Operational Sustainability Workspace with improved management of related entities and tasks.
* Metric definition settings now include configurable variance base values to maintain meaningful variance percentages even with missing or zero previous data.
* Role inheritance and access to tables and features have been tightened for security and compliance on new installations.
* Template configurations now reference the GRC business domain for better alignment with governance structures.

## Removals and Deprecations

No features or functionalities were removed or deprecated between the Xanadu release and Australia for Operational Sustainability Management, except for business rules deactivated and moved to common script includes in Yokohama, improving maintainability.

## Practical Impact for ServiceNow Customers

Upgrading to the Australia release enhances your Operational Sustainability Management capabilities by enabling integrated campaign management for sustainability metrics, improved data import and analysis tools, AI-powered reporting assistance, and tighter security controls. The introduction of ServiceNow Otto provides advanced AI-driven automation and productivity features embedded in your workflows. These improvements collectively support more efficient sustainability reporting, compliance, and governance aligned with evolving standards like CSRD, GRI, and ESRS.

To maximize benefits, ensure system properties related to campaigns and approvals are activated post-upgrade, and review role assignments to maintain appropriate access control. Leverage new forecasting, formula visualization, and document intelligence features to streamline data management and reporting processes, reducing  
Consolidated page of all release notes for Operational Sustainability Management (formerly Environmental, Social, and Governance) from Xanadu to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Operational Sustainability Management (formerly Environmental, Social, and Governance) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__2}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | Upgrade information :   To use campaigns, activate the following system properties: * sn_esg.metric_campaign: Enables campaigns on the Operational Sustainability Management workspace. * sn_esg.campaign_bulk_action_enabled: Enables bulk submission, approval, and rejection for campaigns. * sn_esg.metric_approval: Sets the approval mode for campaigns. Set the value to Simple for a single data owner and approver, or Advanced for multi-level approval chains. |
[ ]

## New features

Between your current release family and Australia, new features were introduced for Operational Sustainability Management (formerly Environmental, Social, and Governance).  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__12}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | [Forecast planning and analysis](https://www.servicenow.com/docs/access?context=scenario-analysis-forecast&family=yokohama&ft:locale=en-US) :   Model and prepare for potential outcomes by using forecast planning analysis. With these tools, you can create, save, or visualize multiple scenarios. [Formula tree](https://www.servicenow.com/docs/access?context=reviewing-formula-tree&family=yokohama&ft:locale=en-US) :   Explore the calculated metric definitions by reviewing a structured and visual representation of the entire calculation chain. By using a formula tree, you can access the calculation details and view how the different metrics and emission factors are interconnected. [Historical metric data](https://www.servicenow.com/docs/access?context=importing-metric-data&family=yokohama&ft:locale=en-US) :   Import the historical metric data by using a pre-defined import template with instructions. With this process, you can update and manage the metric data within your organization and help to ensure that all data complies with the established business rules. [Dynamic filtering for Microsoft 365 for ServiceNow Reporting](https://www.servicenow.com/docs/access?context=add-related-fields-0365&family=yokohama&ft:locale=en-US) :   Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a field and have the related fields automatically update to show the relevant options. This process helps you to streamline data entry and improve efficiency. |
| Zurich | No updates for this release. |
| Australia | [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&family=australia&ft:locale=en-US) :   After upgrading GRC: Metrics to version 22.5.2, you can group manual, calculated, and automated metrics into a campaign by entity, by group, or both. The unique combination of Group, Frequency, Calendar type, and Entity defines each campaign's metric set. When bulk actions are enabled, the campaign moves through different states as a single unit. Each measurement period generates a campaign cycle that tracks Data collection, Approval, and Closed states for every metric in the campaign together, instead of each metric progressing independently. [Edit a calculated metric definition formula](https://www.servicenow.com/docs/access?context=edit-a-calculated-metric-definition-formula&family=australia&ft:locale=en-US) :   After upgrading GRC: Metrics to version 22.3.1, you can edit a calculated metric definition formula after it has been executed. When you save an edited formula, select a date from which the updated formula applies. Each saved edit creates a new formula version. [Microsoft Word based audit report templates using Document designer](https://www.servicenow.com/docs/access?context=document-designer-template&family=australia&ft:locale=en-US) :   After upgrading Document Designer to version 22.3.2, the Microsoft 365 reporting and Document Designer add-ins are consolidated into a single Document Designer plugin. A Create Claim button is added to the manifest. The repeater limit per document increases from 2 to 5, and the repetition limit per repeater increases from 200 to 500. [AI for document designer](https://www.servicenow.com/docs/access?context=ai-reporting-assistant&family=australia&ft:locale=en-US) :   With AI for Document Designer, you can use the AI reporting assistant to generate report content from ServiceNow data using prompts directly within Microsoft Word. The assistant inserts the output into your document as stories, tables, charts, or data points. [Components installed with Environmental, Social, and Governance Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&family=australia&ft:locale=en-US) :   After upgrading Operational Sustainability Management to version 22.3.1, Operational Sustainability Management roles are mapped to Risk Library and Compliance Library feature roles to enforce functional domain separation. Users assigned these roles can access only risk and compliance records tagged to the functional domains they are authorized for. [Configure data owner and approver assignments for a campaign](https://www.servicenow.com/docs/access?context=configure-data-owner-and-approver-assignments-for-a-campaign&family=australia&ft:locale=en-US) :   Configure data owner and approver assignments for a campaign from a single page. Submit, approve, or reject every task in a campaign cycle together instead of working through tasks one at a time. [Document intelligence for utility invoices](https://www.servicenow.com/docs/access?context=ai-driven-document-intelligence-for-utility-invoices&family=australia&ft:locale=en-US) :   After upgrading ServiceNow Otto for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy. [Integrating Environmental, Social, and Governance Management with Socialsuite](https://www.servicenow.com/docs/access?context=integrate-operational-sustainability-with-SocialSuite&family=australia&ft:locale=en-US) :   After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards. [Create a threshold for a metric](https://www.servicenow.com/docs/access?context=create-a-threshold-for-a-metric&family=australia&ft:locale=en-US) :   After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately. |
[ ]

## Changes

Between your current release family and Australia, some changes were made to existing Operational Sustainability Management (formerly Environmental, Social, and Governance) features.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__22}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | [Forecast planning and analysis](https://www.servicenow.com/docs/access?context=scenario-analysis-forecast&family=yokohama&ft:locale=en-US) :   The forecast planning analysis module is now included in the List view of the Operational Sustainability Workspace. [Result types](https://www.servicenow.com/docs/access?context=create-manual-metric-definition&family=yokohama&ft:locale=en-US) :   If you have the ESG manager \[sn_esg.metric_manager\] role, you can now configure either text, choice, or HTML format options for responses to qualitative metric data tasks that are related to manual metric definitions, including both initial and overridden responses. These options help you achieve more precision and detail in your data collection process. [Metric data table filters and side panel enhancements](https://www.servicenow.com/docs/access?context=metric-data-table&family=yokohama&ft:locale=en-US) :   If you have the ESG data owner \[sn_esg.data_owner\] role, you can now apply filters by using the filter menu and reject or approve tasks from the metric data table side panel. Data owners can now multi-submit and assign approvers to multi-approve or reject tasks, with the option to use choice and HTML response formats. [Data owner assignment types](https://www.servicenow.com/docs/access?context=create-manual-metric-definition&family=yokohama&ft:locale=en-US) :   If you have the ESG Manager \[sn_esg.metric_manager\] role, you can now configure the Data Owner Assignment type to be either simple or advanced for manual metric definitions. When you select the Simple option, the system assigns the specified Data Owner or Data Owner Group to the Metric Data Task. If you choose the Advanced assignment option, which is available with the GRC: Approver Configurator application, you can set custom configuration conditions, tables, or data owners to dynamically assign data owners. Table added to the GRC: Metrics application :   The following tables were added to the GRC: Metrics application: * sn_grc_metric_import_job * sn_grc_metric_data_import * sn_grc_metric_st_import_log * sn_grc_metric_st_transform_history * sn_grc_metric_import_template Table added to the Unified content management application :   The sn_esg_content_issb_citation table was added to the Unified content management application. Table added to the Forecast planning analysis application :   The following tables were added to the Forecast planning analysis application: * sn_grc_forecast_analysis * sn_grc_forecast_context * sn_grc_forecast_data * sn_grc_forecast_parameter_data Database view added to the Scope 3 emissions management application :   The sn_esg_scope3_asset_emissions database view was added to the Scope 3 emissions management application. Changes made to the sn_grc_metric_data_task table :   In the sn_grc_metric_data_task table, the job_submitted, job_errors, choice, overridden_choice, html, and overridden_html columns were added. The type="string" attribute was added to the state column. Changes made to the sn_grc_metric_metric table :   In the sn_grc_metric_metric table, the period_date, data_owner_type, data_owner, and data_owner_group columns were added. The type="string" attribute was added to the domain_area column. Changes made to the sn_grc_metric_parent_data table :   In the sn_grc_metric_parent_data table, the formula_operands columns, and html columns were added. Changes made to the sn_grc_metric_base_definiton table :   In the sn_grc_metric_base_definiton table, the formula_tree, result_type, choice_table, choice_field, choice_condition, data_owner_assignment_type, source columns were added. The type="string" attribute was added to the frequency column. Changes made to the sn_grc_metric_data_by_entity table :   In the sn_grc_metric_data_by_entity table, the html column was added. Attributes modified in the sn_grc_metric_collector_data table :   In the sn_grc_metric_collector_data table, the display="true" attribute was removed from the collector_definition column. Attributes modified in the sn_grc_metric_data_process_queue table :   In the sn_grc_metric_data_process_queue table, the reference_cascade_rule="delete" attribute was added to the metric_definition column. Attributes modified in the sn_grc_metric_definition table :   In the sn_grc_metric_definition table, the type="string" attribute was added to the type, method_type columns. Changes made to the sn_esg_msoff_intg_o365_reporting_configuration_filter table :   In the sn_esg_msoff_intg_o365_reporting_configuration_filter table, the related_fields column was added. The display="true" attribute was added to the field_name column in the sn_esg_msoff_intg_o365_reporting_configuration_filter table. System properties are added to the GRC: Metrics application :   The following properties were added to the GRC: Metrics application: * com.glide.event_manager.grc_metrics_queue.even.load.distribution.enabled * com.glide.event_manager.grc_metrics_queue.claim_limit |
| Zurich | No updates for this release. |
| Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) :   ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&family=australia&ft:locale=en-US) :   The Campaigns list and record views were added to the Operational Sustainability Workspace. Related lists for entities, metrics, campaign tasks, owners, and approvers are included, along with declarative Add/Remove actions for managing campaign entities and metrics. [Metric definition setting record fields](https://www.servicenow.com/docs/access?context=metric-definition-setting-record-fields&family=australia&ft:locale=en-US) :   After upgrading GRC: Metrics to version 22.5.2, Metric definitions now support a configurable variance base value, resolved from the individual metric, its metric definition, or a global default. Variance percentages remain meaningful when a previous-period value is missing or zero. [Components installed](https://www.servicenow.com/docs/access?context=components-installed-with-grc&family=australia&ft:locale=en-US) :   After upgrading Operational Sustainability Management to version 22.3.1, role inheritance is updated to restrict access only to the resources required for each role. These changes apply to new installations only. * The connection_admin role is removed from sn_esg.integration_admin inheritance. * The workspace_user role is removed from Formula Builder configuration table access and from sn_esg.reader and sn_esg.data_owner inheritance. * The sn_align_core.ap_read_only role in sn_esg.reader is replaced with sn_ppm.reader. * Read access to the sn_esg_gen_ai_emission_calculation_guidelines table is restricted to sn_esg_gen_ai.cmd_agent_user. * Metric reader access to Sustainable IT tables is restricted to required configuration tables only. [Configure templates](https://www.servicenow.com/docs/access?context=configure-template-for-document-designer&family=australia&ft:locale=en-US) :   After upgrading Operational Sustainability Management to version 22.3.2, the Business domain field in the Template configuration and Data relationship tables now references the GRC business domain (sn_grc_business_domain). Previously, these fields referenced the M365 business domain. |
[ ]

## Removed

Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were removed.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__32}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were deprecated.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__42}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | Business rules were deactivated and moved to common script include methods as part of GRC Metrics. For more information, see the KB article: [KB1734660](https://support.servicenow.com/nav_to.do?uri=/kb?id=kb_article_view&sys_kb_id=e92f82dd476a9610b8a4aa25126d4356). |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Operational Sustainability Management (formerly Environmental, Social, and Governance).  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__52}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | Activation information :   Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__62}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__72}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Operational Sustainability Management (formerly Environmental, Social, and Governance), such as specific requirements or compliance levels.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__82}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__92}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here.  
{#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__102}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | * ServiceNow Otto is the new name for the Now Assist experience in Operational Sustainability Management. All Now Assist references have been updated to ServiceNow Otto. * You can group manual, calculated, and automated metrics into a campaign by entity, group, or both. When bulk actions are enabled, you can move an entire campaign through its lifecycle as a single unit, instead of tracking each metric independently. * Set a variance base value for a metric, so percentage-based threshold calculations stay meaningful even without prior-period data or if the previous value is zero. * Edit calculated metric definition formulas after execution and apply updated formulas from a specific date, preserving historical data integrity with formula versioning. * Use the AI reporting assistant in Document designer to generate report content from ServiceNow data using prompts directly within Microsoft Word. * Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=australia&ft:locale=en-US) for more information. |
[ ]