--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Operational Technology Request Management release notes for upgrades from Xanadu to Australia # Combined Operational Technology Request Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Request Management release notes for upgrades from Xanadu to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive summary of changes, features, and important upgrade information for Operational Technology (OT) Request Management across release families from Xanadu to Australia. It is designed to help you prepare for your upgrade by detailing what has been introduced, changed, or deprecated in this product over the specified releases. Show full answer Show less ## Key Features Introduced * **Create catalog items for OT Service Catalog:** Using the catalog builder, you can define catalog items that users can select to submit OT requests categorized by these items. * **Create fulfillment flows:** Fulfillment flows can be created to guide the processing of OT requests associated with catalog items. These flows include catalog tasks to manage fulfillment steps. * **Create and manage OT requests:** Once configured, OT requests can be created directly in the Industrial Workspace, allowing users to request products or services related to OT devices or incidents. * **Manage OT requests and tasks:** The Industrial Workspace provides list views under OT Request and OT Task modules for easy access and management of requests and associated catalog tasks. ## Upgrade and Activation Information There are no updates or changes related to activation, additional requirements, browser compatibility, accessibility, or localization from Xanadu through Australia releases. Operational Technology Request Management is included with the Industrial Workspace Common plugin and requires no additional plugins. ## Changes, Removals, and Deprecations No changes, removed features, or deprecated functionality were introduced between Xanadu and Australia releases for Operational Technology Request Management. ## Practical Impact for ServiceNow Customers * Leverage new OT Service Catalog capabilities to streamline OT request submissions and fulfillment. * Use the Industrial Workspace to efficiently manage multiple catalog requests and associated tasks, enhancing transparency and expediting request processing. * Benefit from automatic notifications and approval mechanisms to minimize delays in OT request fulfillment. * Maintain and update your products and services menu within Operational Technology Request Management to ensure your catalog reflects current offerings. Consolidated page of all release notes for Operational Technology Request Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Request Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology Request Management. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Create catalog items for your OT Service Catalog](https://www.servicenow.com/docs/access?context=create-catalog-item&family=xanadu&ft:locale=en-US) : Create a catalog item for the OT Service Catalog using the catalog builder so that other users can submit OT requests that are categorized by catalog item. [Create fulfillment flows that can fulfill an OT request](https://www.servicenow.com/docs/access?context=create-a-fulfillment-flow-ot-request&family=xanadu&ft:locale=en-US) : Create a fulfillment flow that catalog items follow to fulfill an OT request. Fulfillment flows for catalog items in the OT Service Catalog include catalog tasks. [Create an OT request](https://www.servicenow.com/docs/access?context=create-ot-service-request-industrial-workspace&family=xanadu&ft:locale=en-US) : Once Operational Technology Request Management is configured, create OT requests in the Industrial Workspace to address a product or service needed for an OT device or incident. [Manage your OT requests and catalog tasks in the Industrial Workspace](https://www.servicenow.com/docs/access?context=operational-technology-request-management-lists-in-industrial-workspace&family=xanadu&ft:locale=en-US) : View and access OT requests and catalog tasks in the Industrial Workspace list view under the OT Request and the OT Task modules respectively. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology Request Management features. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Technology Request Management features or functionality were removed. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology Request Management features or functionality were deprecated. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Request Management. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Operational Technology Request Management is included with the Industrial Workspace Common. No additional plugins are needed. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Request Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Request Management we have noted them here. {#dfrn3-operationaltechnologyrequestmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Manage multiple catalog requests efficiently with a single view in the Industrial Workspace. * Encourage transparency, expedite request processes, and minimize delays with automatic notifications and approvals. * Maintain the products and services menu that you can use to create and update catalog requests. See [Operational Technology Request Management](https://www.servicenow.com/docs/access?context=operational-technology-request-management-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]