--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Recommended Actions for HRSD release notes for upgrades from Xanadu to Australia # Combined Recommended Actions for HRSD release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Recommended Actions for HRSD release notes for upgrades from Xanadu to Australia This consolidated guide assists ServiceNow customers in preparing for upgrades of the Recommended Actions for HR Service Delivery (HRSD) from the Xanadu release through to the Australia release. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information across these releases, focusing on practical upgrade preparation. Show full answer Show less ## Key Features * **Australia Release Enhancements:** Recommended Actions for HRSD now helps HR agents resolve cases more efficiently by displaying relevant knowledge base articles and similar cases within the current case context. It also provides optimal action suggestions, such as adding approvals when needed. * **Activation:** Recommended Actions for HRSD is available via the ServiceNow Store and must be requested and installed from there. Customers can track app versions and release notes through the ServiceNow Store version history. ## Upgrade Considerations * No updates, changes, removals, or deprecations were introduced between Xanadu and Australia releases other than the new features noted above for Australia. * No additional requirements, browser specifications, accessibility, localization, or highlight considerations have changed or been introduced during these releases. * Pre- and post-upgrade tasks should be reviewed and completed as applicable, although no specific tasks were identified as new for this upgrade path. ## Practical Benefits By upgrading to Australia and activating Recommended Actions for HRSD, ServiceNow customers will empower HR agents to resolve cases more quickly and effectively, improving case handling efficiency and user satisfaction. The streamlined access to relevant resources and suggested actions reduces manual effort and accelerates service delivery. Consolidated page of all release notes for Recommended Actions for HRSD from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Recommended Actions for HRSD release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Recommended Actions for HRSD to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-recommendedactionsforhrsd-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Recommended Actions for HRSD. {#dfrn3-recommendedactionsforhrsd-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Recommended Actions for HRSD](https://www.servicenow.com/docs/access?context=recommended-actions-hrsd&family=australia&ft:locale=en-US) : Help HR agents resolve cases more quickly by listing relevant KB articles and similar cases in the context of the current case. Provide agents with an optimal action such as a suggestion to add an approval to the case if needed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Recommended Actions for HRSD features. {#dfrn3-recommendedactionsforhrsd-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Recommended Actions for HRSD features or functionality were removed. {#dfrn3-recommendedactionsforhrsd-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Recommended Actions for HRSD features or functionality were deprecated. {#dfrn3-recommendedactionsforhrsd-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Recommended Actions for HRSD. {#dfrn3-recommendedactionsforhrsd-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Recommended Actions for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Recommended Actions for HRSD, such as specific requirements or compliance levels. {#dfrn3-recommendedactionsforhrsd-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Recommended Actions for HRSD we have noted them here. {#dfrn3-recommendedactionsforhrsd-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Provide relevant resources and recommendations to HR agents for speedy resolution of HR cases. See [Explore](https://www.servicenow.com/docs/access?context=explore-recommended-actions-hrsd&family=australia&ft:locale=en-US) for more information. | [ ]