--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Regulatory Change Management release notes for upgrades from Xanadu to Australia # Combined Regulatory Change Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 16 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Regulatory Change Management release notes for upgrades from Xanadu to Australia This consolidated release notes document guides ServiceNow customers through the Regulatory Change Management (RCM) updates spanning releases from Xanadu to Australia. It summarizes new features, changes, deprecations, activation instructions, and other relevant information to support preparation and execution of upgrades within the RCM product family. The notes highlight enhancements that streamline regulatory compliance processes, leverage AI capabilities, and improve task and assessment management workflows. Show full answer Show less ## New Features * **Xanadu:** Introduced rule-based regulatory alert assignments to route alerts automatically to stakeholders based on configurable criteria. AI-powered citation recommendations link alerts to relevant regulations and control objects. * **Yokohama:** Added Now Assist skills for summarizing regulatory alerts into concise business-focused summaries and AI-driven regulatory mapping that associates incoming regulations with internal policies and controls. Introduced recommendation contexts and templates for decision-making and an impact radius feature to identify business areas affected by regulations, triggering change management processes. * **Zurich:** Enabled multiple regulatory tasks and source document import tasks per alert for granular tracking. Provided capabilities to close tasks automatically or manually, reopen action tasks for reassessment, and independently manage action tasks to reduce approval bottlenecks. * **Australia:** Introduced smart assessment versioning allowing updates to assessment templates without affecting ongoing assessments. ServiceNow Otto, the new name for Now Assist, delivers agentic AI, multimodal interactions, and autonomous orchestration. Default AI model providers for regulatory alert recommendations and agentic workflows shifted to AWS Claude. ## Key Changes * **Task and Workflow Enhancements:** Coordinators can change ownership of change and action tasks. Regulatory tasks and source document import tasks follow refined workflow states enabling improved tracking and closure processes, including optional approval steps. * **Now Assist and AI Updates:** Some AI skills are enabled by default for new and upgrading customers. Usage measurement for Now Assist transitioned to a burn-down model tied to contract anniversary dates. * **User Interface Improvements:** Coral theme introduced as default with a dark mode option. Regulatory alert overview pages now include task widgets and assessment progress tracking. Default column configurations for tasks were optimized for better visibility. * **Role and Security Updates:** Feature admin roles gained enhanced permissions to complete tasks previously reserved for administrators. Security enhancements applied to read-only fields across multiple RCM plugins. * **Naming and Licensing:** Regulatory change management skills renamed to Regulatory change within Now Assist for clarity. The AI Platform now offers three licensing tiers---Foundation, Advanced, and Prime---providing differentiated AI feature access. ## Removed and Deprecated Functionality No Regulatory Change Management features or functionality were removed in these releases. However, Yokohama deprecated the Related Documents related list in workspaces and removed the entity class configuration for assessments, simplifying entity selection when sending risk assessments. ## Activation and Requirements Regulatory Change Management and ServiceNow Otto for IRM are available through the ServiceNow Store and must be requested for installation. No additional or changed browser requirements or accessibility updates were introduced beyond the Coral theme's dark mode option. ## Practical Implications for ServiceNow Customers * Leverage AI-driven automation and insights to reduce manual effort in regulatory compliance management, including alert routing, citation recommendations, and mapping regulations to internal controls. * Utilize enhanced task and workflow capabilities to assign, track, and close compliance activities more efficiently, improving collaboration and accountability. * Benefit from improved UI elements and reporting widgets to monitor assessment progress and related tasks, supporting timely compliance decisions. * Prepare for AI model provider changes and licensing tier options to optimize your use of generative AI and agentic workflows within RCM. * Follow pre- and post-upgrade task guidance and activation instructions to ensure smooth transition to the Australia release with all new capabilities enabled. Consolidated page of all release notes for Regulatory Change Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Regulatory Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Regulatory Change Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-regulatorychangemanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Assign rule-based regulatory alerts](https://www.servicenow.com/docs/access?context=set-up-assignment-configuration&family=xanadu&ft:locale=en-US) : Define the routing rules to automatically distribute regulatory alerts to internal stakeholders. You can apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You can also auto-assign filtered regulatory alerts to domain experts for further review. [Add an AI-recommended citation to a regulatory alert](https://www.servicenow.com/docs/access?context=add-recommended-citations-to-a-regulatory-alert&family=xanadu&ft:locale=en-US) : Add AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendations to explore the details within the context of the alert. * No plans to enhance the Calendar reporting view in the Classic UI that is shipped with the application. * No plans to enhance the Overview dashboard in the Classic UI that is shipped with the application. | | Yokohama | [Generating a summary of a regulatory alert](https://www.servicenow.com/docs/access?context=create-a-summary-of-a-reg-alert&family=yokohama&ft:locale=en-US) : Transform your detailed regulatory information into concise, business-focused summaries that emphasize the most critical changes and impending deadlines. You can significantly cut down the time that is required to interpret complex updates, ensuring that no vital details are overlooked. By streamlining compliance processes, your organization becomes more efficient and minimizes the risks. [Regulatory mapping with AI](https://www.servicenow.com/docs/access?context=recommendations-for-a-regulatory-alert&family=yokohama&ft:locale=en-US) : Leverage artificial intelligence to help your organizations identify, track, and manage regulatory requirements that are specific to their industry. AI automates the mapping of incoming regulatory changes to internal business operations, such as citations and control objectives, making it easier to ensure compliance. By analyzing the incoming regulatory changes and vast amounts of internal regulatory data, AI highlights the relevant policies for association and mapping, which helps your organization to streamline the compliance process and reduce manual effort. [Recommendation contexts and templates](https://www.servicenow.com/docs/access?context=recommendation-contexts&family=yokohama&ft:locale=en-US) : Enable your administrators to use a framework engine to create decision templates for primary records. This framework simplifies the enterprise decision-making processes and includes the configurable user interface elements that provide contextual insights and improve the display of these elements. By integrating this framework, your organization can help to ensure that every recommendation is both relevant and informed. [Impact radius extension](https://www.servicenow.com/docs/access?context=add-impacted-area-reg-alert&family=yokohama&ft:locale=en-US) : Identify the impacted areas of your business operations, such as the citations, control objectives, policies, risks, controls, and authority documents, that you can add to a regulatory alert. You can then conduct a review for implementation acceptance that triggers a change management program by assigning ownership and accountability through a Change Task. Additionally, an existing dashboard was improved so that you can get a clear overview of the impacted business operations. [Regulatory assessment for a regulatory alert](https://www.servicenow.com/docs/access?context=regulatory-assessment-in-rcm&family=yokohama&ft:locale=en-US) : View the new Regulatory assessments related list for a regulatory alert. This list displays the uniquely generated regulatory assessments that are powered by the Smart Assessment Engine application so that you can analyze and track the completion status for compliance users. Your users with the sn_grc.business_user role can work on these assessments. | | Zurich | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm-rn&family=zurich&ft:locale=en-US) : You can review the ServiceNow Otto for Integrated Risk Management (IRM) release notes for full descriptions of the Now Assist in Regulatory Change Management (RCM) features. [Add multiple regulatory tasks](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Add multiple regulatory tasks to an alert. Each task can represent a distinct area of impact or required action. By organizing work into separate change tasks, your teams can assign responsibilities, track progress, and manage dependencies more effectively. [Add multiple source document import tasks](https://www.servicenow.com/docs/access?context=source-document-import-tasks&family=zurich&ft:locale=en-US) : Associate multiple source document import tasks with one regulatory alert to simplify the management and tracking of your regulatory content ingestion. Each import task adds the relevant documents to the regulatory library to help ensure that all source materials that are related to the alert are accurately captured and organized. You can help to improve traceability throughout the regulatory change management process. [Close a regulatory task](https://www.servicenow.com/docs/access?context=regulatory-change-tasks&family=zurich&ft:locale=en-US) : Close a regulatory task automatically when it's approved. You can also manually close a regulatory task while it's in the Implementation state, if all the associated action tasks are completed and closed. By closing a task manually, you get flexibility in managing the regulatory changes that don't require formal approval workflows. [Reopen action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Reopen the action tasks for a regulatory task when it's rejected and transitions back to the Implementation state. You can review and rework the tasks to address the feedback or incorporate the updated requirements. You can also modify and resubmit the reopened action tasks so that the implementation aligns with regulatory expectations before you resubmit the change task. [Close a regulatory alert](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : Close a regulatory alert manually after all the associated regulatory tasks are complete. By closing the alert, you help to ensure accurate record-keeping by signaling that a compliance life-cycle for the specific regulatory alert is complete. [Work on action tasks](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Initiate and complete the action tasks independently without requiring prior approval from users who are assigned with the `sn_grc_reg_change.manager` role. You can execute assigned responsibilities in a timely manner and reduce unnecessary approval bottlenecks. The access to action tasks remains governed by user permissions and role-based access controls to ensure proper accountability and oversight. | | Australia | [Smart assessment versioning of regulatory assessment templates](https://www.servicenow.com/docs/access?context=update-reg-assessment-template&family=australia&ft:locale=en-US) : You can create a version of an existing regulatory assessment template to revise the questionnaire and response options, without disrupting assessments that are already in progress. New regulatory assessments use the latest published version of the template. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Regulatory Change Management features. {#dfrn3-regulatorychangemanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Enhanced Task Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=xanadu&ft:locale=en-US) : Enhanced the Task management feature to help the coordinator to change the ownership of change tasks and action tasks. [Next Experience Chat Collaboration and Discuss](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=xanadu&ft:locale=en-US) : Enhanced the Next Experience Chat and Collaboration and Discuss feature. [Action Tasks](https://www.servicenow.com/docs/access?context=manage-reg-action-tasks&family=xanadu&ft:locale=en-US) : Added action tasks that are segregated from the Regulatory Change Management or the Compliance Case Management application for differentiation and reporting in the My Tasks portal. | | Yokohama | [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes on the action task form](https://www.servicenow.com/docs/access?context=create-action-task-using-ws&family=yokohama&ft:locale=en-US) : The Category: Compliance section and the Category: Risk section on an action task form have been removed. They're replaced by the Impacted area table field and the Impacted area field. [Assess impact](https://www.servicenow.com/docs/access?context=assess-impact-of-reg-change-using-ws&family=yokohama&ft:locale=en-US) : The Initiate Impact Assessment button is now called the Assess impact button. [Overview page of regulatory alerts](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=yokohama&ft:locale=en-US) : The Overview page for regulatory alerts includes a drop-down menu that enables you to track the progress of a regulatory assessment. Additionally, you can view the counts of completed, open, and overdue regulatory assessments. [Home page updates for Regulatory Change Management](https://www.servicenow.com/docs/access?context=rcm-workspace-for-managers&family=yokohama&ft:locale=en-US) : On the Regulatory Change Management home page, within the Tracking section, a new drop-down menu has the Regulatory Assessments or Risk Assessments options. With these options, regulatory change managers can see the number of open and overdue assessments to help them efficiently monitor the status of their assessments. [Regulatory assessments in the Tasks pane](https://www.servicenow.com/docs/access?context=regulatory-assessment-in-rcm&family=yokohama&ft:locale=en-US) : The Tasks pane in the Compliance Workspace now displays all the Regulatory assessments. | | Zurich | Administrator role enhancements : After upgrading to version 21.1.x, if you have a feature admin role you can now complete tasks that were initially reserved for users with the broader administrator role. Read-only field enhancements : Starting with version 21.1.x, the following Regulatory Change Management plugins have security enhancements for read-only fields in this release: * GRC: Taxonomy management \[com.sn_grc_taxonomy\] * GRC: Regulatory Change Management integration with RSS Feeds \[com.sn_grc_rcm_rssfeed\] * GRC: Regulatory Change Management \[com.sn_grc_reg_change\] * GRC Case Management Core \[com.sn_grc_case_mgmt\] * GRC integration with Thomson Reuters Regulatory Intelligence \[com.sn_grc_int_tr\] * Regulatory Agency Library \[com.sn_reg_body_mgmt\] Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Default column list](https://www.servicenow.com/docs/access?context=action-tasks&family=zurich&ft:locale=en-US) : Starting with the Zurich release, the default column configuration for regulatory tasks and action tasks, linked to a regulatory alert, has been updated. This change enhances usability and ensures better visibility of the key information that is relevant to each task type. [Tasks widget](https://www.servicenow.com/docs/access?context=list-view-of-reg-alerts&family=zurich&ft:locale=en-US) : The overview page of a regulatory alert includes a newly added Tasks widget that enables you to get more visibility into related activities. This widget displays the total number of associated action tasks and change tasks that are linked to the specific regulatory alert. By using this widget, you can assess the level of effort that is required for compliance. [Workflow of regulatory task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A regulatory task progresses through the following states: * New * Work In Progress * Implementation * Awaiting Approval (optional) * Completed While in the Implementation state, requesting approval is optional. If all associated action tasks are completed, the regulatory task can be closed directly from the Implementation state without requiring additional approval. [Workflow of source document import task](https://www.servicenow.com/docs/access?context=reg-change-task&family=zurich&ft:locale=en-US) : A source document task progresses through the following states: * New * Ready to Import * Work In Progress * Implementation * Completed. [Create action tasks](https://www.servicenow.com/docs/access?context=manage-reg-action-tasks&family=zurich&ft:locale=en-US) : You can create action tasks for a regulatory task when the task is in any of the following states: * New * Work in Progress * Implementation You can now break down a regulatory task into smaller, manageable components so that you can more efficiently track and execute the required activities. You can plan, assign, and monitor tasks now in a structured manner that supports your compliance objectives and regulatory requirements. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model provider for regulatory alert recommendation skills](https://www.servicenow.com/docs/access?context=configure-recommendation-skill-for-a-regulatory-alert&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the regulatory alert recommendation skills in ServiceNow Otto for Integrated Risk Management (IRM) use AWS Claude as the default model provider. [Default AI model provider for agentic workflows](https://www.servicenow.com/docs/access?context=using-agentic-ai-workflows&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Get regulatory analysis and Generate regulatory action plans agentic workflows use AWS Claude as the default model provider. Now Assist skills for Risk \& Sustainability : The skill family name Regulatory change management has been updated to Regulatory change to improve naming clarity and consistency within Now Assist skills for Risk \& Sustainability under the Technology workflow module in the AI Admin Hub Center. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Removed Between your current release family and Australia, some Regulatory Change Management features or functionality were removed. {#dfrn3-regulatorychangemanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Regulatory Change Management features or functionality were deprecated. {#dfrn3-regulatorychangemanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Related documents related list will be hidden for both the workspace and classic view for a regulatory alert. * The entity class configuration has been removed and is no longer necessary for conducting an assessment. You can select the entities now when you send the risk assessment. * Starting with the Yokohama release, all open assessments for a regulatory alert, whether they're risk assessments or regulatory assessments, aren't marked as canceled and remain open even after an alert is marked as applicable. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Regulatory Change Management. {#dfrn3-regulatorychangemanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Regulatory Change Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Regulatory Change Management and ServiceNow Otto for IRM by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Regulatory Change Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Regulatory Change Management, such as specific requirements or compliance levels. {#dfrn3-regulatorychangemanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Regulatory Change Management we have noted them here. {#dfrn3-regulatorychangemanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Add AI-powered citations to the regulatory authority documents. * Use the updated Next Experience Chat Collaboration and Discuss feature to interact with the virtual agents. * Change the ownership of change tasks and action tasks easily with the enhanced Task Management feature. * Assign regulatory alerts to domain experts for reviews that are based on the configured rules. * Collaborate with virtual agents by using Next Experience Chat Collaboration and Discuss. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Summarize a regulatory alert by using the Now Assist summarization skill. * Use Regulatory mapping with AI to help organizations identify, track, and manage regulatory requirements that are specific to their industry. * Set up a recommendation context. * Analyze the potential impacts of a new regulation to assess whether it's likely to achieve the required business or regulatory compliance objectives. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Review changes to Now Assist usage measurements. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Add multiple regulatory tasks or source document import tasks to a regulatory alert to manage the associated compliance activities efficiently. You can help to ensure that each task aligns with the regulatory requirements to maintain structured tracking and accountability. * Close a regulatory task during the Implementation state after you verify that all required actions and documentation are complete. You can also confirm that no pending activities remain before you close a task. * Change the workflow of a regulatory task to reflect the updated compliance procedures or organizational processes. * Create action tasks when a regulatory task is in the New, Work in Progress, or Implementation states to drive progress. You can also assign responsibilities to help ensure that the compliance actions are executed in a timely manner. * Close regulatory alerts manually when all associated tasks and compliance obligations have been successfully addressed. You can verify that each related item meets the closure criteria before confirming that the alert is resolved. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Update an assessment template to send new assessments with the latest version, without disrupting the ones that are already in progress. [Early availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) Review the updated skill family name for Regulatory change management Now Assist skills. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) Review the updated AI experience with three licensing tiers. See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]