--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Request Management release notes for upgrades from Xanadu to Australia # Combined Request Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Request Management release notes for upgrades from Xanadu to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and other relevant information for Request Management across release families from Xanadu through Australia. It includes important upgrade preparation guidance and highlights key improvements introduced in Yokohama and Zurich releases, while noting that Xanadu and Australia releases had no updates. Show full answer Show less ## Key Features * **User Role for Service Desk Agents (Yokohama):** The introduction of the `snservicedeskagent` user role enables level 1 or tier 1 service desk agents to access change, incident, problem, and request records, improving operational efficiency. This role is available starting with Service Operations Workspace version 6.1. * **Enhanced Security Model (Yokohama):** Deny ACLs prevent unauthorized access to request-related tables, blocking all actions from non-authenticated users. This feature requires installation of the ITSM Enhanced Security Features plugin and should be tested in sub-production environments before production deployment. ## Key Changes * **Configuration Item Sorting (Yokohama):** The list of configuration items (CIs) in Requested item forms is now sorted alphabetically by CI name instead of by CI class, enabling faster identification of available CIs. * **Coral Theme Introduction (Zurich):** Coral becomes the default theme for new portal, web, and mobile experiences when using Next Experience or Core UI. It offers a modern, brand-neutral look with an optional dark theme that enhances user experience and accessibility. ## Activation and Requirements * Request Management is a ServiceNow AI Platform feature active by default starting with Yokohama and Zurich releases. * No additional browser or localization requirements were introduced or changed between Xanadu and Australia. ## Accessibility The Coral theme introduced in Zurich includes a dark theme option for web and mobile experiences, designed to reduce eye strain and improve readability. ## Upgrade Preparation Before upgrading to the Australia release, review pre- and post-upgrade tasks carefully. Although no updates were introduced in Australia, customers should verify compatibility and test new features from Yokohama and Zurich in their sub-production environments. Consolidated page of all release notes for Request Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Request Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-requestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Request Management. {#dfrn3-requestmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [User role for service desk agents](https://www.servicenow.com/docs/access?context=req-mgmnt-roles-instld-itsm&family=yokohama&ft:locale=en-US) : Improve operational efficiency by providing level 1 or tier 1 service desk agents with access to change, incident, problem, and request records by assigning the sn_service_desk_agent user role. Note: The sn_service_desk_agent user role is available starting with Service Operations Workspace version 6.1. [Enhanced security model adoption for Request Management](https://www.servicenow.com/docs/access?context=request-management-architecture&family=yokohama&ft:locale=en-US) : Prevent unauthorized access to request-related tables using deny ACLs. Non-authenticated user cannot perform any actions such as read, write, delete, create, or report view.This feature is available for new or zBoot customers with the installation of the ITSM Enhanced Security Features (com.snc.itsm.enhanced_security) plugin. Existing or upgrade customers must test and evaluate in their sub-production instance before installing the plugin and implementing the security change in their production instance. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Request Management features. {#dfrn3-requestmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Sorting configuration items in requested item forms](https://www.servicenow.com/docs/access?context=create-request-workspace&family=yokohama&ft:locale=en-US) : The list of configuration items (CIs) displayed for the Configuration item field in the Requested item form is now displayed and sorted based on the CI names in alphabetical order instead of sorting by CI class and then presenting the CI names in alphabetical order within a class. This change means you can determine whether a particular CI is available more quickly. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Request Management features or functionality were removed. {#dfrn3-requestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Request Management features or functionality were deprecated. {#dfrn3-requestmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Request Management. {#dfrn3-requestmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Request Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Request Management, such as specific requirements or compliance levels. {#dfrn3-requestmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Request Management we have noted them here. {#dfrn3-requestmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Improve customer satisfaction and operational efficiency with the sn_service_desk_agent role, which is dedicated to the tier 1 service desk agents. * Restrict unauthorized access to the Request Management tables using deny ACLs. * Quickly determine whether a configuration item (CI) is available to be added to the Configuration item field in the Requested item form by searching the an alphabetized list of available CIs rather than having to first find the CI class list. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]