--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Retail release notes for upgrades from Xanadu to Australia # Combined Retail release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document helps ServiceNow Retail customers prepare for their upgrade from the Xanadu release family to Australia. It summarizes the new features, changes, and important upgrade information relevant to Retail applications across all intermediate releases (Yokohama, Zurich) and the Australia release. The document also clarifies that no updates were made in the intermediate releases and highlights the key enhancements introduced in Australia. Show full answer Show less ## Key Features in Australia * **Smart Assessment Templates:** Create and publish smart assessment questionnaires for store operations with conditional logic and role-based visibility, enabling targeted evaluations and streamlined data collection. * **Store Plans Management:** Headquarters (HQ) and regional managers can create operational store plans, schedule recurring tasks, and track fulfillment directly via the Retail mobile application, improving task oversight and execution. * **Break-Fix Workflow:** Store staff and HQ support agents can report, resolve, and track equipment failures through a structured workflow, enhancing maintenance efficiency. * **Standardized Audit Plans:** HQ can publish audit plans that automatically generate store audit cases and tasks for field auditors, promoting consistent compliance and operational checks. * **Real-Time Notifications with Moveworks:** Store associates receive immediate notifications when break-fix cases are assigned, resolved, or require more information, facilitating timely issue resolution. * **Standardized Questionnaires Distribution:** HQ can create and distribute questionnaires to stores to capture audit results and operational insights effectively. * **Smart Store Task Questionnaires:** Supports conditional logic, attachment uploads, and role-based response visibility, allowing more dynamic and relevant task questionnaires for store staff. * **Mobile App Integration:** Store task questionnaires can be completed directly from the Retail mobile app, supporting operational agility on the go. * **Real-Time Plan Tracking:** Visibility into published store plans from overall status down to individual tasks enables HQ and regional managers to monitor progress and performance effectively. * **Streamlined Operational Planning:** HQ and regional managers can create multi-store operational plans involving cases and tasks through a guided user experience, enhancing planning efficiency. ## Upgrade and Activation Information To activate Retail applications for Australia, customers must request installation from the ServiceNow Store. The Retail suite is available through the Store, where customers can also find cumulative release notes and version history for all related applications. ## Additional Notes * No updates, changes, removals, or deprecations were made in the Xanadu, Yokohama, or Zurich releases for Retail. * No additional requirements, browser compatibility changes, accessibility updates, or localization considerations were introduced in the Australia release. Consolidated page of all release notes for Retail from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retail-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Retail. {#dfrn3-retail-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | This section describes new features and enhancements in this release. [\[Placeholder link text to key rahi-retail-smart-assessment-questionnaires\]](https://www.servicenow.com/docs/access?context=rahi-retail-smart-assessment-questionnaires&family=australia&ft:locale=en-US) : Create and publish smart assessment templates for store operations with Smart Assessment support for conditional logic and role-based visibility. [Manage store plans](https://www.servicenow.com/docs/access?context=rahi-retail-manage-store-plans&family=australia&ft:locale=en-US) : Store plans provide new capabilities for HQ and regional managers to create operational plans, schedule recurring tasks, and fulfill the tasks through the Retail mobile application. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Retail features. {#dfrn3-retail-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Retail features or functionality were removed. {#dfrn3-retail-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Retail features or functionality were deprecated. {#dfrn3-retail-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail. {#dfrn3-retail-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Retail is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail we have noted them here. {#dfrn3-retail-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail, such as specific requirements or compliance levels. {#dfrn3-retail-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail we have noted them here. {#dfrn3-retail-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * Enable store staff and HQ support agents to report, resolve, and track equipment failures through a structured break-fix workflow. * Enable HQ to publish standardized audit plans that automatically generate store audit cases and tasks for field auditors. * Enable Moveworks to notify store associates in real time when a break-fix case is assigned, resolved, or needs more information. * Enable HQ to create and distribute standardized questionnaires with stores to capture audit results and operational insights. * Build smart store task questionnaires for Retail with conditional logic, attachment support, and role-based response visibility. * Complete store task questionnaires for Retail directly from the Retail mobile app. * Enables real-time tracking and monitoring of published store plans with visibility from overall plan status to individual store tasks. * Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience. See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&family=australia&ft:locale=en-US) for more information. | [ ]