--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Retail Operations release notes for upgrades from Xanadu to Australia # Combined Retail Operations release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Retail Operations Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document is designed to assist ServiceNow customers in preparing for upgrades of Retail Operations from the Xanadu release family through to the Australia release. It provides a unified view of new features, changes, and important upgrade tasks across these releases, ensuring customers have clear guidance on what to expect and how to plan their upgrade activities. Show full answer Show less ## New Features * **Retail Data Model (Xanadu)**: Enables optimization of retail operations by modeling the hierarchical structure of retail organizations, improving management and oversight. * **Retail Case Type (Xanadu)**: Facilitates effective management of in-store issues through a dedicated case type tailored for retail scenarios. * **Store Support Portal (Xanadu)**: Provides retail teams with self-service tools to streamline support requests and improve issue resolution efficiency. No new features were introduced in the Yokohama, Zurich, or Australia releases for Retail Operations. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to Retail Operations features between the Xanadu and Australia releases. This stability indicates that existing functionality remains consistent throughout these releases. ## Upgrade Preparation and Activation Before upgrading to Australia, customers should review and complete any pre- and post-upgrade tasks as necessary, although no specific tasks were noted in this document. Retail Operations installation is initiated by requesting the application from the **ServiceNow Store**. Customers can also consult the ServiceNow Store version history release notes for cumulative app release information. ## Additional Considerations * **Browser and Accessibility Requirements**: No new or changed browser or accessibility requirements were introduced between these releases. * **Localization**: There are no noted localization considerations impacting Retail Operations. * **Highlight Information (Xanadu)**: Key improvements include enhanced visibility and task completion between headquarters and retail teams, improved retail worker experience through self-service tools, centralized case visibility to reduce duplicate requests, and multiple communication channels (cases, live chat, phone) for headquarters support requests. These features collectively drive operational efficiency and customer satisfaction. ## What Customers Can Expect Upgrading to Australia from Xanadu will maintain Retail Operations' existing capabilities without additional feature changes or removals in the interim releases. Customers benefit from foundational enhancements introduced in Xanadu---such as the retail data model, case management, and self-service portals---that streamline retail workflows and improve communication between headquarters and store teams. The upgrade process is supported by clear activation guidance and stable platform requirements. Consolidated page of all release notes for Retail Operations from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Retail Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Retail Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-retailoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Retail Operations. {#dfrn3-retailoperations-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Retail data model](https://www.servicenow.com/docs/access?context=rahi-retail-data-model&family=xanadu&ft:locale=en-US) : Optimize retail operations by modeling the hierarchical structure of your retail organization. [Retail case type](https://www.servicenow.com/docs/access?context=rahi-retail-case&family=xanadu&ft:locale=en-US) : Use the retail case type to manage in-store issues effectively. [Store support portal](https://www.servicenow.com/docs/access?context=rahi-store-support-portal&family=xanadu&ft:locale=en-US) : Use the Store Support Portal for retail to utilize self-service tools. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Retail Operations features. {#dfrn3-retailoperations-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Retail Operations features or functionality were removed. {#dfrn3-retailoperations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Retail Operations features or functionality were deprecated. {#dfrn3-retailoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Retail Operations. {#dfrn3-retailoperations-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Retail Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Retail Operations, such as specific requirements or compliance levels. {#dfrn3-retailoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Retail Operations we have noted them here. {#dfrn3-retailoperations-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Streamline the connection between headquarters and retail organizations with increased visibility and ability for teams in these retail organizations to complete tasks. * Improve retail organization worker experience with self-service tools like a knowledge base. * Reduce duplication of individual requests by providing visibility through a central portal with access to retail organizations' cases. * Optimize efficiency by enabling retail organization teams to request help directly from headquarters when needed through cases, live chat, phone calls, and more. * Increase customer satisfaction by reporting customer issues in-store. See [Exploring Retail Operations Core](https://www.servicenow.com/docs/access?context=rahi-retail-operations-explore&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]