--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Service Level Management release notes for upgrades from Xanadu to Australia # Combined Service Level Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Level Management Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with essential release notes for Service Level Management (SLM) upgrades from the Xanadu release through to Australia. It highlights key new features, changes, deprecations, and activation details to assist in upgrade preparation and implementation. Show full answer Show less ## New Features * **Zurich Release:** Introduced configuration of the SLA timer for "First to Breach" sources applicable to target-based and advanced condition-based SLAs, enabling better tracking and management of incident response times to meet service level expectations. * **Other Releases:** No new SLM features were added in Xanadu, Yokohama, or Australia releases. ## Changes * **Zurich Release:** The default user interface theme was updated to the Coral theme for new portal, web, and mobile experiences using Next Experience or Core UI. This modernizes the look and feel with brand-neutral illustrations and includes a dark theme option to improve readability and reduce eye strain. * **Other Releases:** No other changes were made to existing SLM features in Xanadu, Yokohama, or Australia. ## Deprecations * **Yokohama Release:** Traditional Service Level Management workflows were removed and replaced with flows for new customers. Existing customers using workflows remain unaffected. Flows are customizable and extendable using ServiceNow® Workflow Studio and Flow Designer. * **Other Releases:** No deprecations occurred in Xanadu, Zurich, or Australia. ## Activation and Requirements * SLM is an active-by-default feature of the ServiceNow AI Platform starting from Yokohama and Zurich releases. * There are no additional activation steps or new browser or localization requirements introduced in any of the releases up to Australia. ## Accessibility * The Coral theme introduced in Zurich includes a dark theme option for web and mobile, designed to enhance accessibility by reducing eye strain and improving readability. * No further accessibility updates were made in other releases. ## Practical Implications for ServiceNow Customers * When upgrading to Australia, customers should leverage the enhanced SLA timer capabilities from Zurich to better manage breach conditions. * Expect a refreshed and more user-friendly interface with the Coral theme and dark mode for improved user experience. * Transition from legacy workflows to flow-based automation in Yokohama for new customers, using Workflow Studio for customization. * SLM requires no additional activation steps and maintains broad compatibility with existing browsers and localization settings. Consolidated page of all release notes for Service Level Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Level Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicelevelmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US) : Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Level Management features. {#dfrn3-servicelevelmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Level Management features or functionality were removed. {#dfrn3-servicelevelmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Level Management features or functionality were deprecated. {#dfrn3-servicelevelmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Level Management. {#dfrn3-servicelevelmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Service Level Management is a ServiceNow AI Platform feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels. {#dfrn3-servicelevelmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Level Management we have noted them here. {#dfrn3-servicelevelmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Use Workflow Studio to build and automate the workflows for Service Level Management. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. * SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]