--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow AI Lens release notes for upgrades from Xanadu to Australia # Combined ServiceNow AI Lens release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 23 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow AI Lens Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document outlines the evolution of ServiceNow AI Lens from the Xanadu release up to Australia, highlighting key new features, changes, activation details, and improvements relevant for customers upgrading their ServiceNow AI Lens environment. It serves as a practical guide to understand what capabilities have been added, modified, or deprecated across multiple releases, assisting ServiceNow customers in preparing for and managing their upgrades effectively. Show full answer Show less ## New Features * **AI Lens Integration and Usage Enhancements:** Customers can now trigger AI Lens from multiple interfaces including Now Mobile®, Service Portal, Virtual Agent conversations, and classic ServiceNow forms, enabling automated data extraction and form auto-filling from various data sources such as images, emails, and Excel files. * **Standalone and Browser Use:** AI Lens functionality is accessible as a standalone desktop application or directly from browsers without installation, including file uploads for analysis and auto-filling forms. * **Screen Capture and Analysis:** Users can capture and crop browser screens to analyze and auto-fill form fields, including catalog item forms in Service Portal. * **Excel Mapping as a Service:** Advanced mapping capabilities allow auto-mapping of Excel column headers, choice values, and reference values to ServiceNow table fields, supporting single or multiple field mappings and preserving data relationships with duplicate row removal. * **Customization via Lens Actions:** Lens actions enable customization of AI Lens behavior including default instructions, trigger options, context settings, response transformation, and post-processing logic, allowing integration into workspace forms, portals, and other AI Platform components. * **Auto-Attach Images:** Captured images used for auto-filling are automatically attached to records, providing transparency on source data. * **Multiple AI Model Providers:** In addition to Azure OpenAI, AI Lens now supports Google Gemini and Anthropic Claude on AWS, expanding AI model provider options for enhanced AI capabilities. * **Login and Launch Preferences:** Customers can pre-configure the ServiceNow instance URL, enable auto-login for desktop app users, and set default launch preferences for AI Lens sessions (browser or desktop app). ## Changes * **UI and Branding Updates:** The scanner window UI has been enhanced for better usability, with toolbars repositioned based on window state. The overall UI incorporates ServiceNow Otto branding, updating icons and terminology. * **New Upload and Attach Features:** Upload buttons and dialogs are introduced in both browser and desktop interfaces to simplify file attachments for analysis. Uploaded files and captured screenshots are visually represented as cards with easy access to previews. * **Visual Indicators for AI-Filled Fields:** Form fields auto-filled by AI Lens now have gradient visual indicators distinguishing them from manually entered data, enhancing user clarity. * **Usage Measurement Model:** Now Assist AI usage measurement has transitioned from a 365-day look-back model to a 365-day burn-down model, resetting usage at contract anniversaries, providing more predictable usage tracking. * **Default App on Launch Setting:** Users can choose whether AI Lens sessions start in the browser or desktop app, configurable from the downloads and preferences page. ## Activation and Requirements ServiceNow AI Lens is activated through any Now Assist plugin available in the ServiceNow Store. Customers should review prerequisites and configuration guidance to ensure proper setup. There are no new additional or browser-specific requirements introduced in these releases. ## Key Customer Benefits * **Streamlined Data Capture and Entry:** Automate data extraction from diverse sources, reducing manual form entry and improving accuracy. * **Flexible Usage Options:** Utilize AI Lens seamlessly across desktop, browser, mobile apps, portals, and virtual agents according to business needs. * **Customizable AI Behavior:** Tailor AI Lens actions to specific workflows and contexts, enhancing integration with ServiceNow applications. * **Improved User Experience:** Enhanced UI, visual cues, and simplified file handling improve ease of use and adoption. * **Expanded AI Model Support:** Access to multiple AI providers offers flexibility and potentially improved AI outcomes. ## Next Steps for Customers * Review pre- and post-upgrade tasks to ensure smooth migration to Australia release. * Explore and configure Lens actions to customize AI Lens for your workflows. * Set default launch preferences and pre-configure instance URLs for user convenience. * Leverage new browser-based capabilities to reduce dependency on desktop installations. * Monitor AI usage under the new measurement model to optimize license utilization. Consolidated page of all release notes for ServiceNow AI Lens from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow AI Lens release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow AI Lens to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowailens-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow AI Lens. {#dfrn3-servicenowailens-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Auto-fill the Catalog Item form in the Service Portal](https://www.servicenow.com/docs/access?context=create-record-in-the-service-portal&family=yokohama&ft:locale=en-US) : Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. ServiceNow AI Lens extracts data from one or more artifacts and auto-fills the relevant fields in the form. [Handle post-processing in the standalone mode](https://www.servicenow.com/docs/access?context=create-sn-lens-recipe&family=yokohama&ft:locale=en-US) : The following fields have been added to handle post-processing timeout for previewing data in the standalone mode: * Wait for processed response: Option to wait for ServiceNow AI Lens to display the output of post-processing on the Preview window. If turned on, it waits for the post-processing output. If turned off, it doesn't wait for post-processing output, but post-processing continues in the background. * Max wait time: Maximum time ServiceNow AI Lens waits to display the output of post-processing. If the output doesn't appear within this duration, the session times out while the post-processing continues in the background until complete. [Use ServiceNow AI Lens in Now Mobile®](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=yokohama&ft:locale=en-US) : Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill forms on your mobile device. [ServiceNow AI Lens UI enhancement](https://www.servicenow.com/docs/access?context=servicenow-lens-explore&family=yokohama&ft:locale=en-US) : Use ServiceNow AI Lens to launch the scanner window by using the context defined in Lens actions or as a standalone application. You can preview the gathered insights or extracted data. You can also see the logged-in user and instance details. [Use Lens actions to customize Lens behavior](https://www.servicenow.com/docs/access?context=servicenow-lens-actions&family=yokohama&ft:locale=en-US) : * Define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. With Lens actions, you can customize how a classic form is auto-filled. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the ServiceNow AI Lens execution. For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a table. You can also define form fields that must be used as context. * As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or portal. [Use ServiceNow AI Lens in Virtual Agent](https://www.servicenow.com/docs/access?context=enabling-lens-for-virtual-agent&family=yokohama&ft:locale=en-US) : Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow AI Lens topic in Virtual Agent. [Auto-attach images to a record](https://www.servicenow.com/docs/access?context=create-sn-lens-recipe&family=yokohama&ft:locale=en-US) : View captured images that are automatically attached to the record that is auto-filled using ServiceNow AI Lens. You can view the images to understand the source of the auto-filled information. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. [Capture data](https://www.servicenow.com/docs/access?context=servicenow-lens-explore&family=yokohama&ft:locale=en-US) : Get actionable insights from such visual data as images, handwritten notes and forms, emails, websites, and applications. For example, ServiceNow AI Lens can scan an email to gather data for auto-filling the fields on the Incident form. [Act on visual data](https://www.servicenow.com/docs/access?context=servicenow-lens-explore&family=yokohama&ft:locale=en-US) : Provide instructions to Now Assist on what to do with the captured data. For example, you can convert the extracted data into a JSON format. [Launch from ServiceNow forms](https://www.servicenow.com/docs/access?context=servicenow-lens-explore&family=yokohama&ft:locale=en-US) : Launch ServiceNow AI Lens from a form to fill the extracted data automatically into the form fields. [Use as a standalone application](https://www.servicenow.com/docs/access?context=servicenow-lens-explore&family=yokohama&ft:locale=en-US) : Use ServiceNow AI Lens as a standalone application for previewing extracted data when you're connected to a ServiceNow instance. | | Zurich | [Capture and analyze screens from your browser to auto-fill forms](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : Capture and analyze the contents of your screen directly from your browser to auto-fill form fields. To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, crop the image before submitting it for analysis. [Pre-configure instance URL and enable auto-login for ServiceNow AI Lens](https://www.servicenow.com/docs/access?context=configure-instance-url-and-auto-login&family=zurich&ft:locale=en-US) : After installing the ServiceNow AI Lens desktop application, set up your organization's ServiceNow® instance URL once so that it appears pre-filled on the login screen for all users. You can also enable automatic sign-in so that users are signed in automatically on subsequent launches without being prompted for credentials. If a user signs out or their sign-in expires, ServiceNow AI Lens prompts them to sign in again. [Auto-map Excel sheet column headers with ServiceNow table columns](https://www.servicenow.com/docs/access?context=import-excel-sheet-data-to-custom-table&family=zurich&ft:locale=en-US) : Use ServiceNow AI Lens directly from the browser without installing the desktop application. No need to request admin permissions. Capture the web page in a browser tab wholly or partly by cropping it and letting ServiceNow AI Lens analyze the data. [Auto-map Excel sheet column headers with ServiceNow table columns](https://www.servicenow.com/docs/access?context=import-excel-sheet-data-to-custom-table&family=zurich&ft:locale=en-US) : Auto-map the headers in a Microsoft Excel sheet to the columns in a ServiceNow® instance table with the Excel Mapping feature. You can change the mapping, if needed, before inserting the sheet data into the table. [Assign roles to a Lens action](https://www.servicenow.com/docs/access?context=create-sn-lens-recipe&family=zurich&ft:locale=en-US) : Assign roles to a Lens action so that users with those roles can access the Lens action. [Autofill reference and glide list form field types](https://www.servicenow.com/docs/access?context=field-types-supported&family=zurich&ft:locale=en-US) : Auto-fill reference and glide list form field types with the data extracted from captured images or uploaded documents. [Auto-fill the Catalog Item form in the Service Portal](https://www.servicenow.com/docs/access?context=create-record-in-the-service-portal&family=zurich&ft:locale=en-US) : Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. ServiceNow AI Lens extracts data from one or more artifacts and auto-fills the relevant fields in the form. [Handle post-processing in the standalone mode](https://www.servicenow.com/docs/access?context=create-sn-lens-recipe&family=zurich&ft:locale=en-US) : Handle post-processing timeout for previewing data in the standalone mode using the following new fields: * Wait for processed response: Option to wait for ServiceNow AI Lens to display the output of post-processing on the Preview window. If turned on, it waits for the post-processing output. If turned off, it doesn't wait for post-processing output, but post-processing continues in the background. * Max wait time: Maximum time ServiceNow AI Lens waits to display the output of post-processing. If the output doesn't appear within this duration, the session times out while the post-processing continues in the background until complete. [Use ServiceNow AI Lens in Now Mobile®](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=zurich&ft:locale=en-US) : Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill forms on your mobile device. [ServiceNow AI Lens UI enhancement](https://www.servicenow.com/docs/access?context=servicenow-lens-explore&family=zurich&ft:locale=en-US) : Launch the ServiceNow AI Lens scanner window by using the context defined in the Lens actions or as a standalone application. You can preview the gathered insights or extracted data. You can also see the logged-in user and instance details. [Use Lens actions to customize Lens behavior](https://www.servicenow.com/docs/access?context=servicenow-lens-actions&family=zurich&ft:locale=en-US) : * Define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. With Lens actions, you can customize how a classic form is auto-filled. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the ServiceNow AI Lens execution. For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a table. You can also define form fields that must be used as context. * As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or portal. [Use ServiceNow AI Lens in Virtual Agent](https://www.servicenow.com/docs/access?context=enabling-lens-for-virtual-agent&family=zurich&ft:locale=en-US) : Trigger ServiceNow AI Lens from a Virtual Agent conversation by using the ServiceNow AI Lens topic in Virtual Agent. [Auto-attach images to a record](https://www.servicenow.com/docs/access?context=create-sn-lens-recipe&family=zurich&ft:locale=en-US) : View captured images that are automatically attached to an auto-filled record using ServiceNow AI Lens. You can view the images to understand the source of the auto-filled information. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. [Set your default launch preference for AI Lens](https://www.servicenow.com/docs/access?context=download-sn-lens-msi&family=zurich&ft:locale=en-US) : Choose how AI Lens opens when you start a session --- from your browser or the desktop application. You can update this preference at any time. [Upload files from your browser to auto-fill form fields](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : Use ServiceNow AI Lens in your browser to upload files for it to analyze and auto-fill form fields --- no installation required. Attach files by dragging or dropping or browsing and then upload the files for AI Lens to analyze and auto-fill form fields. File upload limits apply. [Map related Excel column headers and their values to a single ServiceNow table field](https://www.servicenow.com/docs/access?context=ai-lens-action-service-api&family=zurich&ft:locale=en-US) : Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field. For example, if your Excel sheet has separate City, State, and Country columns, you can map all three values to a single Location field in your ServiceNow table. The service takes the values from each related column header and maps them as a combined data element to your target field, preserving the relationship between the data. Duplicate rows are automatically removed. This enhancement works with choice mapping and reference mapping. [Map Excel column headers and values to multiple ServiceNow table fields in a single operation](https://www.servicenow.com/docs/access?context=ai-lens-action-service-api&family=zurich&ft:locale=en-US) : Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously. For example, if your Excel sheet contains equipment-related data under headers such as Equipment Description, Manufacturer, and Model Name, AI Lens can auto-map these column headers and their values to multiple table fields at the same time. Some columns may map to one table while others map to different tables based on relevance. AI Lens, for example, can auto-map a single column header and its values to multiple table fields. The target tables are specified in your input JSON. Duplicate rows are automatically removed. This enhancement works with schema mapping. [Capture and analyze screens from your browser to auto-fill catalog item forms in Service Portal](https://www.servicenow.com/docs/access?context=create-record-in-the-service-portal&family=zurich&ft:locale=en-US) : Capture and analyze the contents of your screen directly from your browser to auto-fill catalog item form fields in Service Portal --- no installation required. To specify the area of the captured screen that you want AI Lens to analyze, crop the image before submitting it for analysis. [Excel mapping as a service](https://www.servicenow.com/docs/access?context=ailensactionservice-invokelens&family=zurich&ft:locale=en-US) : Use Lens as a Service to support three auto-mapping services between Excel and ServiceNow tables: auto-map Excel column headers to ServiceNow® table fields, auto-map Excel choice column values to ServiceNow choice field values, and auto-map Excel reference column values to ServiceNow® reference field values. | | Australia | [Capture and analyze screens from your browser to auto-fill forms](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : Capture and analyze the contents of your screen directly from your browser to auto-fill form fields. To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, crop the image before submitting it for analysis. [Pre-configure instance URL and enable auto-login for ServiceNow AI Lens](https://www.servicenow.com/docs/access?context=configure-instance-url-and-auto-login&family=australia&ft:locale=en-US) : After installing the ServiceNow AI Lens desktop application, set up your organization's ServiceNow® instance URL once so that it appears pre-filled on the login screen for all users. You can also enable automatic sign-in so that users are signed in automatically on subsequent launches without being prompted for credentials. If a user signs out or their sign-in expires, ServiceNow AI Lens prompts them to sign in again. [Set your default launch preference for AI Lens](https://www.servicenow.com/docs/access?context=download-sn-lens-msi&family=australia&ft:locale=en-US) : Choose how AI Lens opens when you start a session --- from your browser or the desktop application. You can update this preference at any time. [Upload files from your browser to auto-fill form fields](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : Use AI Lens in your browser to upload files for it to analyze and auto-fill form fields --- no installation required. Attach files by dragging or dropping or browsing and then upload the files for AI Lens to analyze and auto-fill form fields. File upload limits apply. [Map related Excel column headers and their values to a single ServiceNow table field](https://www.servicenow.com/docs/access?context=ai-lens-action-service-api&family=australia&ft:locale=en-US) : Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field. For example, if your Excel sheet has separate City, State, and Country columns, you can map all three values to a single Location field in your ServiceNow table. The service takes the values from each related column header and maps them as a combined data element to your target field, preserving the relationship between the data. Duplicate rows are automatically removed. This enhancement works with choice mapping and reference mapping. [Map Excel column headers and values to multiple ServiceNow table fields in a single operation](https://www.servicenow.com/docs/access?context=ai-lens-action-service-api&family=australia&ft:locale=en-US) : Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously. For example, if your Excel sheet contains equipment-related data under headers such as Equipment Description, Manufacturer, and Model Name, AI Lens can auto-map these column headers and their values to multiple table fields at the same time. Some columns may map to one table while others map to different tables based on relevance. AI Lens, for example, can auto-map a single column header and its values to multiple table fields. The target tables are specified in your input JSON. Duplicate rows are automatically removed. This enhancement works with schema mapping. [Capture and analyze screens from your browser to auto-fill catalog item forms in Service Portal](https://www.servicenow.com/docs/access?context=create-record-in-the-service-portal&family=australia&ft:locale=en-US) : Capture and analyze the contents of your screen directly from your browser to auto-fill catalog item form fields in Service Portal --- no installation required. To specify the area of the captured screen that you want AI Lens to analyze, crop the image before submitting it for analysis. [Excel mapping as a service](https://www.servicenow.com/docs/access?context=ailensactionservice-invokelens&family=australia&ft:locale=en-US) : Use Lens as a Service to support three auto-mapping services between Excel and ServiceNow tables. Auto-map Excel column headers to ServiceNow table fields. Auto-map Excel choice column values to ServiceNow choice field values. Auto-map Excel reference column values to ServiceNow reference field values. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow AI Lens features. {#dfrn3-servicenowailens-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes in the scanner window UI](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=yokohama&ft:locale=en-US) : The UI of the scanner window has been changed. See the following image. When you open the scanner window, the toolbar is displayed outside of it. However, when you maximize the window, the toolbar moves inside. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | | Zurich | [Default app on launch setting on the ServiceNow AI Lens downloads and preferences page](https://www.servicenow.com/docs/access?context=download-sn-lens-msi&family=zurich&ft:locale=en-US) : The ServiceNow AI Lens Downloads page has been renamed to ServiceNow AI Lens downloads and preferences, and a Default app on launch setting has been added to the page. The setting includes the following options: * Browser (no installation required): Launches AI Lens from your browser when you start a session. * Desktop app: Launches AI Lens desktop application when you start a session. [UI updated to reflect ServiceNow Otto branding](https://www.servicenow.com/docs/access?context=servicenow-lens-features&family=zurich&ft:locale=en-US) : The UI has been updated to reflect the ServiceNow Otto branding. Icons, and UI text have been updated throughout the interface to use Otto terminology and visual identity. [New Upload button and Upload file dialog](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : The ServiceNow AI Lens page, which opens in your browser when you select Create with Lens or Update with Lens button, now provides an Upload button. Selecting Upload opens the Upload file dialog, where you can add or drag files to attach the files. After attaching, you can optionally rename the files. To upload the files, select Next. After uploading, submit the files for ServiceNow AI Lens to analyze and auto-fill your form fields. [Quick visual distinction between AI-filled form fields and manually filled fields](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : ServiceNow AI Lens now uses visual gradient indicators to distinguish AI-filled form fields from manually entered data. [New screen with browser and desktop app access options](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : A new ServiceNow AI Lens screen opens when you select the Create with Lens button on a list view or Update with Lens button on a form. The screen provides the following options: * Capture screen: Captures a screen from your browser and lets ServiceNow AI Lens analyze its contents to auto-fill form fields. * Open AI Lens desktop: Opens the ServiceNow AI Lens desktop application for the full range of capabilities, including capturing multiple screens and uploading files. [Preview screen](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : The new preview screen displays the screen that ServiceNow AI Lens captured before submitting for analysis. The screen provides the following options: * Crop: Select to crop the captured screen to specify the area that you want ServiceNow AI Lens to analyze, before submitting it for analysis. * Additional instructions (Optional): Enter instructions to guide ServiceNow AI Lens in analyzing specific information from the captured screen. * Re-capture: Select to discard the current capture and repeat the screen capture process. * Analyze: Select to submit the captured screen for analysis and then auto-fill the form fields. [New Attach button on the home screen](https://www.servicenow.com/docs/access?context=sn-lens-standalone-app&family=zurich&ft:locale=en-US) : An Attach button has been added to the home screen of the ServiceNow AI Lens desktop app, enabling you to attach one or more files. [Upload files icon in the scanner window](https://www.servicenow.com/docs/access?context=sn-lens-standalone-app&family=zurich&ft:locale=en-US) : An Upload files icon has been added to the scanner window to enable you to attach one or more files. [UI changes in the preview window](https://www.servicenow.com/docs/access?context=sn-lens-standalone-app&family=zurich&ft:locale=en-US) : The following have changed in the preview window: * Attached files or captured screenshots appear as cards. * The preview of a file or screenshot opens on its respective default application when you select the card. * An Upload button has been added. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes in the scanner window UI](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=zurich&ft:locale=en-US) : The UI of the scanner window has been updated. When you open the scanner window, the toolbar is displayed outside of it. However, when you maximize the window, the toolbar moves inside. | | Australia | [Default app on launch setting on the ServiceNow AI Lens downloads and preferences page](https://www.servicenow.com/docs/access?context=download-sn-lens-msi&family=australia&ft:locale=en-US) : The ServiceNow AI Lens Downloads page has been renamed to ServiceNow AI Lens downloads and preferences, and a Default app on launch setting has been added to the page. The setting includes the following options: * Browser (no installation required): Launches AI Lens from your browser when you start a session. * Desktop app: Launches AI Lens desktop application when you start a session. [UI updated to reflect ServiceNow Otto branding](https://www.servicenow.com/docs/access?context=servicenow-lens-features&family=australia&ft:locale=en-US) : The UI has been updated to reflect the ServiceNow Otto branding. Icons, and UI text have been updated throughout the interface to use Otto terminology and visual identity. [New Upload button and Upload file dialog](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : The AI Lens page, which opens in your browser when you select Create with Lens or Update with Lens button, now provides an Upload button. Selecting Upload opens the Upload file dialog, where you can add or drag to upload files. After attaching, you can optionally rename the files. To upload the files, select Next. After uploading, submit the files for ServiceNow AI Lens to analyze and auto-fill your form fields. [Quick visual distinction between AI-filled form fields and manually filled fields](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : ServiceNow® AI Lens now uses visual gradient indicators to distinguish AI-filled form fields from manually entered data. [New screen with browser and desktop app access options](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : A new ServiceNow AI Lens screen opens when you select the Create with Lens button on a list view or Update with Lens button on a form. The screen provides the following options: * Capture screen: Captures a screen from your browser and lets ServiceNow AI Lens analyze its contents to auto-fill form fields. * Open AI Lens desktop: Opens the ServiceNow AI Lens desktop application for the full range of capabilities, including capturing multiple screens and uploading files. [Preview screen](https://www.servicenow.com/docs/access?context=create-record-sn-lens&family=australia&ft:locale=en-US) : The new preview screen displays the screen that ServiceNow AI Lens captured before submitting for analysis. The screen provides the following options: * Crop: Select to crop the captured screen to specify the area that you want ServiceNow AI Lens to analyze, before submitting it for analysis. * Additional instructions (Optional): Enter instructions to guide ServiceNow AI Lens in analyzing specific information from the captured screen. * Re-capture: Select to discard the current capture and repeat the screen capture process. * Analyze: Select to submit the captured screen for analysis and then auto-fill the form fields. No changes in this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow AI Lens features or functionality were removed. {#dfrn3-servicenowailens-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow AI Lens features or functionality were deprecated. {#dfrn3-servicenowailens-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow AI Lens. {#dfrn3-servicenowailens-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see [Configure](https://www.servicenow.com/docs/access?context=install-sn-lens&family=yokohama&ft:locale=en-US). Important: ServiceNow AI Lens is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see [Configure](https://www.servicenow.com/docs/access?context=install-sn-lens&family=zurich&ft:locale=en-US). Important: ServiceNow AI Lens is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see [Configure](https://www.servicenow.com/docs/access?context=install-sn-lens&family=australia&ft:locale=en-US). Important: ServiceNow AI Lens is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow AI Lens, such as specific requirements or compliance levels. {#dfrn3-servicenowailens-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow AI Lens we have noted them here. {#dfrn3-servicenowailens-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill fields in a form. * Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Use the Lens actions to define default instructions, trigger options, custom context, transform response logic, and post processing instructions for ServiceNow AI Lens execution. * Configure Lens actions to launch ServiceNow AI Lens from any part of the ServiceNow AI Platform, such as a workspace form or a portal. * Trigger ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or in a portal. * View captured images that are now attached to the record that is auto-filled using ServiceNow AI Lens. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by scanning artifacts and auto-filling information into forms instead of manually entering the information into forms. * Provide specific instructions to ServiceNow AI Lens on what to do with the data that it captures. * Get insights from multiple images so that you know what actions to do next. See [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields --- no installation required. Updated the AI experience branding in ServiceNow AI Lens to align with ServiceNow Otto naming and visual guidelines. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal --- no installation required. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) Lens as a Service now supports auto-mapping of Excel column headers, choice values, and reference values to ServiceNow® table fields. [Zurich Patch 9](https://www.servicenow.com/docs/access?context=zurich-patch-9&family=zurich&ft:locale=en-US) [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Upload files, and then analyze and extract information from them. * Auto-map Microsoft Excel sheet headers with the columns of a ServiceNow® table. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from artifacts and auto-fill fields in a form. * Fill the Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the Lens actions to define default instructions, trigger options, custom context, transform response logic, and post processing instructions for ServiceNow AI Lens execution. * Configure Lens actions to launch ServiceNow AI Lens from any part of the ServiceNow AI Platform, such as a workspace form or a portal. * Trigger ServiceNow AI Lens from a Virtual Agent conversation on a mobile device or in a portal. * View captured images that are attached to an auto-filled record using ServiceNow AI Lens. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for ServiceNow AI Lens in addition to Azure OpenAI. See [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields --- no installation required. Updated the AI experience branding in ServiceNow AI Lens to align with ServiceNow Otto naming and visual guidelines. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal --- no installation required. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) Lens as a Service now supports auto-mapping of Excel column headers, choice values, and reference values to ServiceNow table fields. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) Get started with ServiceNow AI Lens by using it directly from the browser. No downloading or installation required. See [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]