--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Care Team Operations release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Care Team Operations Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades ofServiceNow Otto for Care Team Operationsfrom the Xanadu release family to the Australia release family. It summarizes new features, changes, deprecations, activation details, and other relevant upgrade information to ensure a smooth transition. Show full answer Show less Across the upgrade path from Xanadu through Yokohama and Zurich to Australia, there are minimal updates, with the Australia release introducing the majority of new features and important changes. ## Key Features * **ServiceNow AI Platform Licensing Tiers (Australia Release):** The AI Platform now offers three licensing tiers: * **Foundation:** Basic AI insights * **Advanced:** AI to enhance productivity across use cases * **Prime:** Full autonomous AI capabilities including custom AI agents and workflows Customers can check their license entitlements to determine access to specific features and AI capabilities. * **Rebranding and Product Naming (Australia Patch 5):** The product formerly known as *Now Assist for Care Team Operations* is now branded **ServiceNow Otto® for Care Team Operations**. This is a naming update only; product entitlements and functionality remain unchanged. * **Support Request Creation via Now Assist in Virtual Agent:** Users can now create support requests conversationally for healthcare IT, biomed, facilities, or environmental services departments directly through Now Assist in the Virtual Agent interface. This includes: * Clarifying questions to resolve missing or unclear request details * Validation of requests using AI agents for Care team operations case intake and creation * Availability within Care Team Portal and Care Team Mobile apps ## Changes, Removals, and Deprecations Between the Xanadu and Australia releases, there are no recorded changes, removals, or deprecations to existing features or functionality for ServiceNow Otto for Care Team Operations. ## Activation and Installation * ServiceNow Otto for Care Team Operations is available for installation via the **ServiceNow Store**. * Customers should request the app through the ServiceNow Store and can review the version history and cumulative release notes there for detailed information. * **Important:** Now Assist for Healthcare Operations is also available in the ServiceNow Store. ## Additional Information * No new additional requirements, browser requirements, accessibility information, or localization updates have been introduced across these releases. * Customers are encouraged to verify their entitlements after upgrading to understand their access to specific AI features and workflows. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release family enables access to enhanced AI capabilities through tiered licensing, improved conversational support request creation via Virtual Agent, and a refreshed product naming convention without impacting existing entitlements or workflows. This upgrade streamlines support operations in healthcare and related departments, improving user experience and operational efficiency. Consolidated page of all release notes for ServiceNow Otto for Care Team Operations from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Care Team Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Care Team Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Care Team Operations. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) : Starting with Australia Patch 5, Now Assist for Care Team Operations is now ServiceNow Otto® for Care Team Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions. It validates the request using the Care team operations case Intake and Care team operations case Creation AI agents. This feature is available in Care Team Portal and Care Team Mobile. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Care Team Operations features. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Care Team Operations features or functionality were removed. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Care Team Operations features or functionality were deprecated. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Care Team Operations. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Care Team Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Now Assist for Healthcare Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Care Team Operations, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Care Team Operations we have noted them here. {#dfrn3-servicenowottoforcareteamoperations-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Starting with Australia Patch 5, Now Assist for x is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Care Team Operations](https://www.servicenow.com/docs/access?context=now-assist-for-healthcare-and-life-sciences&family=australia&ft:locale=en-US) for more information. | [ ]