--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Collaborative Work Management (CWM) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Collaborative Work Management (CWM) Release Notes for Upgrades from Xanadu to Australia This consolidated document provides ServiceNow customers with a comprehensive view of the release notes for ServiceNow Otto for Collaborative Work Management (CWM) from the Xanadu release through to Australia. It is designed to assist with upgrade preparation by summarizing new features, changes, removals, deprecations, activation guidance, and other relevant information for each release family. Show full answer Show less ## Upgrade Preparation and Important Information * The release notes indicate that there are no updates, changes, removals, or deprecations for ServiceNow Otto for Collaborative Work Management (CWM) between Xanadu and Australia releases. Customers can expect consistent functionality throughout these releases without modifications. * Pre- and post-upgrade tasks are recommended to be reviewed and completed as necessary before upgrading to the Australia release. ## Activation Information To activate ServiceNow Otto for Collaborative Work Management (CWM), customers should request the **Now Assist for Collaborative Work Management** app from the ServiceNow Store. This app leverages generative AI to enhance productivity and can be found along with its version history and cumulative release notes on the ServiceNow Store website. ## Notable Enhancements in Yokohama Release * **Yokohama Patch 3:** Introduced AI-driven automation to improve efficiency by automatically creating tasks from CWM Docs context and adding them to the relevant Board. It also enabled features such as summarizing and paraphrasing content within CWM Docs using generative AI capabilities. * **Yokohama Patch 11:** Updated Now Assist usage measurement and introduced default activation of some Now Assist skills, agents, and agentic workflows. Additional role configuration is required to fully utilize agentic workflows and AI agents included with Now Assist applications. ## Additional Considerations * No changes were reported regarding browser requirements, accessibility, localization, or additional technical requirements across the upgrade path from Xanadu to Australia. * Highlight information and feature-specific notes are limited to the Yokohama release, with no further updates in Zurich or Australia releases. ## Key Takeaways for ServiceNow Customers * ServiceNow Otto for Collaborative Work Management remains stable with no direct functional changes between Xanadu and Australia, ensuring a smooth upgrade experience. * The integration of Now Assist through the ServiceNow Store enhances collaborative work management with AI-powered task automation and content summarization, especially from Yokohama onward. * Customers should plan their upgrades by reviewing activation and configuration steps for Now Assist and complete necessary role assignments to leverage AI capabilities effectively. * Since no removals or deprecations affect the core CWM features in this upgrade path, existing customizations and workflows should continue to function without interruption. Consolidated page of all release notes for ServiceNow Otto for Collaborative Work Management (CWM) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Collaborative Work Management (CWM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Collaborative Work Management (CWM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Collaborative Work Management (CWM) features. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were removed. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Collaborative Work Management (CWM) features or functionality were deprecated. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Collaborative Work Management (CWM). {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Now Assist for Collaborative Work Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for Collaborative Work Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Collaborative Work Management (CWM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Collaborative Work Management (CWM) we have noted them here. {#dfrn3-servicenowottoforcollaborativeworkmanagementcwm-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Help increase efficiency by automatically creating tasks from the context of your CWM Docs and adding them to the required Board. * Enable saving time by summarizing and paraphrasing blocks of content or a whole page in CWM Docs using generative AI capabilities. See [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]