--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Creator release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Creator release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 26 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Creator Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document guides ServiceNow customers upgrading ServiceNow Otto for Creator from Xanadu through to Australia releases. It highlights new features, changes, removals, deprecations, activation steps, and important upgrade considerations across the release cycle. The document ensures customers can prepare effectively for the Australia upgrade and understand the evolution of ServiceNow Otto for Creator capabilities. Show full answer Show less ## Upgrade Preparation and Activation * To upgrade the Build Agent application, customers must upgrade the main ServiceNow Otto for Creator application (snnowcreator) which includes the Build Agent Pro plugin. * For the Build Agent (Trial) app, upgrade the separate snbuildagent plugin. * ServiceNow Otto for Creator is available via the ServiceNow Store and requires installation or upgrade requests through the Store. * Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth transition to Australia. ## Key Features Introduced from Xanadu to Australia * **Enhanced Visualization and Dashboards:** Add generated data visualizations to any editable dashboard and modify them iteratively post-generation. * **AI-Driven Application Development:** * Build Agent enables conversational, autonomous app creation, editing, and testing within ServiceNow Studio and IDE. * Generate, preview, and update applications, modules, flows, workspaces, UI experiences, and catalog items using natural language prompts. * Support for code editing, refactoring, and validation with Now Assist and Build Agent. * **Playbook and Flow Generation:** Generate playbooks from text or images with out-of-the-box activities, and create flows or subflows from images. * **Expanded AI Model Provider Support:** Google Gemini 2.0/2.5, AWS Claude 3.7, Sonnet, Azure OpenAI GPT-4.1, and Now LLM Service are supported for various AI skills and agents, allowing flexibility and compliance with regional restrictions. * **Improved Conversational Interfaces:** Now Assist supports conversational creation and editing of catalog items, UI policies, event handlers, and spoke creation without OpenAPI specs. * **Theme and Branding Automation:** Upload brand guidelines as PDFs to generate theme colors and palettes automatically within Theme Builder workflows. * **Test Generation and Automation:** Use Test generation skill to create automated tests from natural language descriptions; integrate Automated Test Framework (ATF) with Build Agent for test execution and troubleshooting. * **Build Agent Enhancements:** Semantic search for instance artifacts, UI validation tool for real-time interface checks, expanded metadata support, and integration with Figma MCP server accelerate development workflows. * **Agentic Development:** Introduction of agentic workflows and AI agents that autonomously orchestrate cross-system workflows, configurable with role-based access control. * **Licensing Tiers:** New ServiceNow AI Platform tiers (Foundation, Advanced, Prime) govern access to AI features and capabilities based on customer entitlement. ## Important Changes and Considerations * **Usage Measurement:** Now Assist usage measurement transitioned from a 365-day look-back to a 365-day burn-down model, resetting at contract anniversary. * **Default Activation:** Certain Now Assist skills, agents, and workflows are now enabled by default for new customers and unconfigured assets on upgrade, improving out-of-the-box AI availability. * **Role and Security Configuration:** Additional ACL and role configurations are required for agentic workflows and AI agents to ensure secure execution and discovery. * **Default AI Model Provider Changes:** The Now LLM Service is no longer the default provider; third-party LLMs are selected by default for new or inactive AI assets, though Now LLM Service remains available manually. * **Removal and Deprecation:** Spoke generation functionality has been removed from ServiceNow Otto for Creator; relevant capabilities are available via the ServiceNow Store. * **App Generation Default Setting Change:** Build Agent is now the default for app generation in ServiceNow Studio; users must manually select the previous app generation skill if needed. ## Practical Outcomes for ServiceNow Customers * Customers can leverage advanced AI capabilities for rapid, conversational app development, testing, and deployment within familiar ServiceNow tools like Studio and UI Builder. * Brand alignment and user interface customization are simplified via automated theme generation based on brand assets. * Improved AI model provider options and usage measurement enhance compliance and cost control. * Integration of Build Agent with design tools and semantic search accelerates the developer workflow and app quality. * Security and role configurations provide controlled access to AI-powered workflows, maintaining governance. * Customers upgrading should plan for feature changes, default activations, and deprecations to adapt their processes and training accordingly. Consolidated page of all release notes for ServiceNow Otto for Creator from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Creator release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Creator to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforcreator-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : [Australia Early Availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) * To upgrade the Build Agent application, upgrade the ServiceNow Otto for Creator application (sn_now_creator), which includes the Build Agent Pro plugin (sn_build_agent_pro). To upgrade the Build Agent (Trial) app, upgrade the sn_build_agent plugin. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Creator. {#dfrn3-servicenowottoforcreator-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** [Add visualization to any dashboard](https://www.servicenow.com/docs/access?context=use-dv-generation&family=xanadu&ft:locale=en-US) : You can add a generated data visualization to any dashboard you can edit. Previously, you could add a visualization only to a dashboard that was open when you opened the Now Assist panel. [Generate a playbook from an image](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&family=xanadu&ft:locale=en-US) : Generate a playbook with out-of-the-box activities from text, an image, or both. [Generate a UI experience](https://www.servicenow.com/docs/access?context=ui-generation-landing&family=xanadu&ft:locale=en-US) : Generate a UI experience using natural language description. [Edit code with Now Assist](https://www.servicenow.com/docs/access?context=edit-code-now-assist&family=xanadu&ft:locale=en-US) : Edit code by telling Now Assist how to improve the code. You can refactor code, add comments, validation rules, error handling, and rename variables. [Generate data pill values during flow generation](https://www.servicenow.com/docs/access?context=flow-generation&family=xanadu&ft:locale=en-US) : Generate appropriate data pill values for supported flow triggers and action inputs. [Use Now Assist to create spokes and actions](https://www.servicenow.com/docs/access?context=now-assist-in-spk-gen&family=xanadu&ft:locale=en-US) : Build custom spokes for the required third-party application by using its API documentation. Kickstart spoke creation by copying and pasting the required API documentation snippet in Workflow Studio. This feature is useful when the required third-party application doesn't have an OpenAPI specification or Postman collection. To use the feature, activate the spoke generation skill in the Now Assist for Creator feature. [Modify generated data visualizations](https://www.servicenow.com/docs/access?context=use-dv-generation&family=xanadu&ft:locale=en-US) : After you generate a data visualization, you can go on through an iterative conversation to modify the visualization. [Reference specific tables with hash tags during flow generation](https://www.servicenow.com/docs/access?context=flow-generation&family=xanadu&ft:locale=en-US) : Enter a hash tag character in the flow directions to refer to a specific table by name. Use auto-complete to select a table name from the options that match your partial entry. [Support more chart types for generating data visualizations](https://www.servicenow.com/docs/access?context=limitations-generating-dv&family=xanadu&ft:locale=en-US) : The Analytics Generation data visualization generation skill now supports dial, gauge, horizontal bar, area, column, scatter, spline, and step charts, in addition to the original chart types. [Edit in ServiceNow Studio after generating an application](https://www.servicenow.com/docs/access?context=sns-app-gen-review-apps&family=xanadu&ft:locale=en-US) : Use Now Assist for App Generation in ServiceNow Studio, which offers an advanced application development environment. [Preview an application before generating](https://www.servicenow.com/docs/access?context=generate-apps-from-prompts&family=xanadu&ft:locale=en-US) : Visually preview an application in a new tab before generating to review for accuracy and reduce the amount of corrective work. [Update applications that have already been generated](https://www.servicenow.com/docs/access?context=sns-app-gen-edit-apps&family=xanadu&ft:locale=en-US) : Augment existing applications with new application objects, such as tables, roles, ACLs, and record producers. [Create new tables by extending existing tables](https://www.servicenow.com/docs/access?context=sns-app-gen-edit-apps&family=xanadu&ft:locale=en-US) : Create new tables for an application created with app generation by extending existing tables, such as the task table. [Edit existing applications without having the admin role](https://www.servicenow.com/docs/access?context=app-generation-roles&family=xanadu&ft:locale=en-US) : Non-admin users with the delegated developer role can edit applications. [Use Now Assist to call Microsoft Active Directory v2 actions](https://www.servicenow.com/docs/access?context=ms-ad-v2-spoke&family=xanadu&ft:locale=en-US) : Install Now Assist for Conversational Spokes plugin and start utilizing the conversational ability of Disable User, Enable User, and Look up User actions. You can call these actions from a conversational interface like Now Assist. **[Xanadu Patch 1](https://www.servicenow.com/docs/access?context=xanadu-patch-1&family=xanadu&ft:locale=en-US)** [Get Playbook recommendations](https://www.servicenow.com/docs/access?context=playbook-recommendations&family=xanadu&ft:locale=en-US) : Get suggestions on which activities to replace placeholder activities with. [Re-prompt and preview while generating a playbook](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&family=xanadu&ft:locale=en-US) : Preview and modify your prompt before generating your playbook outline. [Show annotations of the text directions used by flow generation](https://www.servicenow.com/docs/access?context=create-flow-now-assist&family=xanadu&ft:locale=en-US) : Show annotations of the text directions used for each item added by flow generation. Receive feedback about how your directions map to specific actions, flow logic, and subflows. [Data visualization generation](https://www.servicenow.com/docs/access?context=now-assist-data-visualization-generation&family=xanadu&ft:locale=en-US) : Generate Platform Analytics charts through conversations. | | Yokohama | [Build Agent, an autonomous AI agent for ServiceNow application development](https://www.servicenow.com/docs/access?context=build-agent&family=yokohama&ft:locale=en-US) : Build Agent, located in a chat panel within the ServiceNow IDE, functions as an autonomous AI agent capable of independently generating a complete ServiceNow application. It can handle various code-related tasks, such as rewriting tables, explaining code, validating and improving existing applications, fixing application errors, and more. [Generate catalog items conversationally with Now Assist in Catalog Builder](https://www.servicenow.com/docs/access?context=create-catalog-item-using-now-assist&family=yokohama&ft:locale=en-US) : Create catalog items and record producers efficiently using the conversational interface within Catalog Builder. Communicate your requirements and specifications for your desired catalog items through guided conversation. Now Assist for catalog generation helps to simplify and streamline the catalog item creation process. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. Note: Additional AI model providers are supported for the following ServiceNow Otto for Creator skills: * App generation * App summarization * Catalog item generation * Code generation * Flow generation * Flow summarization * Playbook generation * Process Mining * RPA bot generation * Spoke generation * Test generation [Add columns to existing tables with Now Assist for app generation](https://www.servicenow.com/docs/access?context=sns-app-gen-review-apps&family=yokohama&ft:locale=en-US) : Add columns to existing tables in Now Assist for app generation. [Add flows in Now Assist for app generation](https://www.servicenow.com/docs/access?context=sns-app-gen-add-flow&family=yokohama&ft:locale=en-US) : Create a flow when creating an application in Now Assist for app generation. Enhance an existing application by adding a flow. [Add workspaces in Now Assist for app generation](https://www.servicenow.com/docs/access?context=sns-app-gen-add-workspace&family=yokohama&ft:locale=en-US) : Create a workspace when creating an application in Now Assist for app generation. Enhance an existing application by adding a workspace. [Configure an event handler with Now Assist](https://www.servicenow.com/docs/access?context=configure-an-event-handler-with-now-assist&family=yokohama&ft:locale=en-US) : Use Now Assist in UI Builder to configure event handlers. At present, you can configure links to a destination, open or close modals, and view load requested event handlers using Now Assist in UI Builder. [Create a flow or subflow from an image](https://www.servicenow.com/docs/access?context=exploring-flow-generation-with-images&family=yokohama&ft:locale=en-US) : Create a flow or a subflow from an image by using Now Assist. Capture the detailed process in an image and attach the image to Workflow Studio. Now Assist generates a preview of the flow that you can modify and regenerate. [Enable Code Explain and Summarize](https://www.servicenow.com/docs/access?context=enable-code-explain-and-summarize&family=yokohama&ft:locale=en-US) : Support Code Explain and Code Summarize features with the Now LLM Service. Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models. [Summarize client scripts](https://www.servicenow.com/docs/access?context=client-script-summarization-generation&family=yokohama&ft:locale=en-US) : Use client script summary generation to get both a high-level summary and a detailed explanation of the client scripts. [Summarize a flow or subflow](https://www.servicenow.com/docs/access?context=flow-summarization&family=yokohama&ft:locale=en-US) : Summarize what a flow or subflow does by using generative AI. [Support additional components in the RPA Bot generation skill](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1808191) : Support 97 additional components with ServiceNow Otto for RPA Hub. [Support Retrieval Augmented Generation (RAG) with playbook generation](https://www.servicenow.com/docs/access?context=playbook-assist&family=yokohama&ft:locale=en-US) : Generate playbooks from inputs that refer to custom actions, flows, subflows, content from installed spokes, or activity definitions. Include the names of commonly used and recently published actions, subflows, flows, and activity definitions that are available on your instance in your playbook generation requests. [Time out long running app summaries](https://www.servicenow.com/docs/access?context=sns-now-assist-app-summarize-landing&family=yokohama&ft:locale=en-US) : Time out app summary generation after two minutes. [Use the Now LLM Service with Now Assist for app generation](https://www.servicenow.com/docs/access?context=sns-exploring-now-assist-gen&family=yokohama&ft:locale=en-US) : Choose Now LLM Service or OpenAI GPT-4o to ensure compliance with any regional restrictions. This feature is helpful for APAC users who may face limitations with US-based models, such as GPT-4.0. [Create applications in ServiceNow Studio by using Now Assist with the guided app creator role](https://www.servicenow.com/docs/access?context=sns-app-gen-using-landing&family=yokohama&ft:locale=en-US) : Enable your users with the guided app creator role (in addition to users with the admin role) to create applications with the Now Assist for app generation skill. [Summarize an app in ServiceNow Studio](https://www.servicenow.com/docs/access?context=sns-now-assist-app-summarize-landing&family=yokohama&ft:locale=en-US) : Use the new Now Assist for app summary generation skill to quickly generate a summary of an app. You can then copy the summary to the app description, and then use the summaries to find duplicate or redundant apps. [Generate and edit automated tests faster by using the Test generation skill](https://www.servicenow.com/docs/access?context=test-generation-intro&family=yokohama&ft:locale=en-US) : Use the new Test generation skill to generate automated tests faster by simply describing your test requirements. Review the generated test, make edits directly, or refine your original prompt to generate a revised version of the test. [Create and edit automations and activities and extend automation logic flow in RPA Desktop Design Studio by using Now Assist](https://www.servicenow.com/docs/access?context=rpa-now-assist-studio&family=yokohama&ft:locale=en-US) : Use the Robotic Process Automation (RPA) bot generation skill in RPA Desktop Design Studio to create and edit automations and activities through short text instructions and preview options. This feature helps you to accelerate automation development because new and existing users can develop and build faster automations. Enhance the automation logic by using the Build automation option, starting from components or from an empty design surface that is based on text instructions. | | Zurich | [Upload brand guidelines to generate theme colors](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=zurich&ft:locale=en-US) : Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand. [Test Agent for Build Agent](https://www.servicenow.com/docs/access?context=build-agent-testing&family=zurich&ft:locale=en-US) : The Test Agent can now execute Automated Test Framework (ATF) tests right from the Build Agent chat panel for test artifacts created in the same session. When tests fail, the tests and test results generated by Test Agent after execution are saved in the standard ATF record tables and can be scheduled for continued regression testing for the app. If tests were edited by the test agent after troubleshooting, those edits are automatically saved to the test records. [Semantic search for instance artifact discovery](https://www.servicenow.com/docs/access?context=build-agent-tools&family=zurich&ft:locale=en-US) : Use semantic search in Build Agent to locate relevant instance artifacts, including tables, scripts, and business rules during build and edit tasks. Find files, applications, and knowledge on your instance based on meaning instead of requiring exact keywords. [UI validation tool](https://www.servicenow.com/docs/access?context=exploring-build-agent&family=zurich&ft:locale=en-US) : Validate user interface output automatically during Build Agent app creation using the integrated UI validation, which runs Playwright-based UI checks on Cloud Runner and surfaces failures with diagnostic context directly in the Build Agent panel. [Create workflows, agents, and skills](https://www.servicenow.com/docs/access?context=create-custom-ai-agent&family=zurich&ft:locale=en-US) : Turn business requirements into fully configured agents, skills, and agentic workflows for your custom applications. Build Agent inspects your app's existing tables, roles, business rules, and metadata to create tailored in-app agents, complete with the tools needed to support your specific use case. [Build Agent in ServiceNow Studio](https://www.servicenow.com/docs/access?context=build-agent-in-servicenow-studio&family=zurich&ft:locale=en-US) : Access Build Agent in ServiceNow Studio to build apps conversationally in a consolidated development environment. [Improved LLM support](https://www.servicenow.com/docs/access?context=exploring-build-agent&family=zurich&ft:locale=en-US) : Support for Opus 4.6 and Sonnet 4.5 is now available in Build Agent to provide better contextual conversations. [New metadata support](https://www.servicenow.com/docs/access?context=build-agent-supported-metadata&family=zurich&ft:locale=en-US) : Work with more metadata types, as Build Agent now supports working with the following: * Email integration * List controls * Service Catalog items * UI components * UI policies * UI views * Workspaces [Generate themes using the new theme generation workflow in Theme Builder](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=zurich&ft:locale=en-US) : Leverage the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. [Edit already published catalog items using ServiceNow Otto](https://www.servicenow.com/docs/access?context=edit-already-published-catalog-items-using-now-assist&family=zurich&ft:locale=en-US) : Edit and refine published catalog items conversationally using Now Assist in Catalog Builder. [Generate UI policies in Catalog Builder](https://www.servicenow.com/docs/access?context=now-assist-ui-policy-functions&family=zurich&ft:locale=en-US) : Use Now Assist to create new UI policies, update existing ones, and deactivate them, all through simple, conversational prompts. Each UI policy can include multiple actions, and Now Assist can create that for you. [Assign catalog item location with Now Assist](https://www.servicenow.com/docs/access?context=setting-location-catalog-category-and-topic-with-now-assist&family=zurich&ft:locale=en-US) : When creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, Now Assist automatically applies it to the item, helping to streamline the process and reduce manual data entry. [Configure AI model providers](https://www.servicenow.com/docs/access?context=configure-model-providers-for-now-assist-skills&family=zurich&ft:locale=en-US) : Choose a model provider for ServiceNow Otto for Code skills in the script editor. You can choose from the models that are enabled in the AI Control Tower. [Planning tool available with the Build Agent](https://www.servicenow.com/docs/access?context=exploring-build-agent&family=zurich&ft:locale=en-US) : Build a detailed, step-by-step plan for your application development with the Build Agent planning tool. You can refine the plan iteratively by prompting for changes and providing feedback until you reach a final version. [Build Agent supports Azure OpenAI and Google Gemini](https://www.servicenow.com/docs/access?context=install-build-agent&family=zurich&ft:locale=en-US) : Use Build Agent with Azure OpenAI and Google Gemini in addition to Anthropic Claude on AWS. [Use images as prompts in Build Agent](https://www.servicenow.com/docs/access?context=exploring-build-agent&family=zurich&ft:locale=en-US) : Attach images, such as architectural diagrams or UI wireframes, to provide context for prompts in the Build Agent. [Generate catalog items conversationally with Now Assist in Catalog Builder](https://www.servicenow.com/docs/access?context=create-catalog-item-using-now-assist&family=zurich&ft:locale=en-US) : Create catalog items and record producers efficiently using the conversational interface within Catalog Builder. Communicate your requirements and specifications for your desired catalog items through guided conversation. Now Assist for catalog generation helps to simplify and streamline the catalog item creation process. [Preview catalog items during the creation process](https://www.servicenow.com/docs/access?context=create-catalog-item-using-now-assist&family=zurich&ft:locale=en-US) : Preview catalog items during the creation process. Quick previews enable you to verify that catalog items appear and function as intended before publication. [Getting help with the Now Assist panel in UI Builder](https://www.servicenow.com/docs/access?context=uib-now-assist-panel&family=zurich&ft:locale=en-US) : Create pages using natural language text prompts with Now Assist in UI Builder. Quickly add layouts, components, and content to your pages without manually configuring each element. You can also quickly analyze page structure and data flow by asking questions using natural language. [Key features](https://www.servicenow.com/docs/access?context=key-features-of-ui-builder-agent&family=zurich&ft:locale=en-US) : Ask your questions about using UI Builder to the UI Builder agent. The UI Builder agent provides an overview of page configuration, such as the structure and interconnections of page elements. You can also use the UI Builder agent to apply different layouts, configure components, and update styling. [ATF troubleshooting agent](https://www.servicenow.com/docs/access?context=atf-troubleshooting-agent-landing-page&family=zurich&ft:locale=en-US) : Accelerate troubleshooting and resolve test failures quickly by using ATF troubleshooting agent on covered metadata. [MCP connections and Build Agent](https://www.servicenow.com/docs/access?context=accelerate-design-to-development-with-figma-mcp-server&family=zurich&ft:locale=en-US) : You can now connect the Build Agent to the Figma MCP server. The Figma MCP server enables the Build Agent to access the structured data within Figma files. This connection accelerates the transition from application design to development, helping to make the developer workflow more efficient. [New Build Agent (Trial) available](https://www.servicenow.com/docs/access?context=exploring-build-agent&family=zurich&ft:locale=en-US) : A trial version of the Build Agent is now available with Build Agent (Trial). With Build Agent (Trial), you can explore limited interactions with the Build Agent for free. [New third-party AI model provider options available for Now Assist](https://www.servicenow.com/docs/access?context=manage-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini. [Build Agent, an autonomous AI agent for ServiceNow application development](https://www.servicenow.com/docs/access?context=exploring-build-agent&family=zurich&ft:locale=en-US) : The Build Agent, located in a chat panel within the ServiceNow IDE, functions as an autonomous AI agent capable of independently generating a complete ServiceNow application. It can handle various code-related tasks, such as rewriting tables, explaining code, validating and improving existing applications, fixing application errors, and more. | | Australia | [Upload brand guidelines to generate theme colors](https://www.servicenow.com/docs/access?context=tb-create-a-theme-ai&family=australia&ft:locale=en-US) : Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand. [Release lifecycle documentation AI agent](https://www.servicenow.com/docs/access?context=exploring-release-lifecycle-documentation-agent&family=australia&ft:locale=en-US) : Improve transparency across your app development environment using the release lifecycle documentation AI agent to generate update set descriptions and release notes. [Generate themes using the new theme generation workflow in Theme Builder](https://www.servicenow.com/docs/access?context=create-theme-now-assist&family=australia&ft:locale=en-US) : Use the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Build Agent in ServiceNow Studio](https://www.servicenow.com/docs/access?context=build-agent-in-servicenow-studio&family=australia&ft:locale=en-US) : Use Build Agent in ServiceNow Studio to create and edit full-stack applications conversationally. [Module generation](https://www.servicenow.com/docs/access?context=generate-ai-modules&family=australia&ft:locale=en-US) : Use Now Assist to generate application modules in UI Builder workspaces using natural-language prompts. The Now Assist agent processes your prompts and generates various modules, including lists, records, URLs, scripts, dashboards, and folders. [New agentic development documentation](https://www.servicenow.com/docs/access?context=vibe-coding-landing&family=australia&ft:locale=en-US) : Read new documentation that introduces agentic development, which is a natural language approach to application development on the ServiceNow AI Platform. The documentation includes how to get started, when to use it, and how it fits within the broader suite of AI-powered development tools. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Creator features. {#dfrn3-servicenowottoforcreator-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills, agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Improved query engine for Analytics Generation](https://www.servicenow.com/docs/access?context=analytics-assist-landing-page&family=yokohama&ft:locale=en-US) : Starting in Yokohama Patch 1, analytics generation supports GPT-4o for generating queries, to provide better accuracy in responses. These improvements include support for up to two levels of dot-walking based on user utterances. [Find files faster when previewing an application in the Now Assist for app generation skill](https://www.servicenow.com/docs/access?context=sns-app-gen-using-landing&family=yokohama&ft:locale=en-US) : Filter the app files list and narrow the search when previewing an application that is created with the Now Assist for app generation skill. [Enhanced visibility of apps created by the Now Assist for app generation skill](https://www.servicenow.com/docs/access?context=sns-app-gen-review-apps&family=yokohama&ft:locale=en-US) : On the ServiceNow Studio home page, apps that are generated by AI display the AI indicator. [More easily identify changes when previewing and updating applications](https://www.servicenow.com/docs/access?context=sns-app-gen-using-landing&family=yokohama&ft:locale=en-US) : When previewing an application, any requested changes made by the Now Assist for app generation skill are listed when the preview pane loads. [Edit applications without having to change the scope manually](https://www.servicenow.com/docs/access?context=sns-app-gen-review-apps&family=yokohama&ft:locale=en-US) : When editing applications, the Now Assist for app generation skill now changes the scope that you're working in to the scope of the application automatically. [More easily query Analytics Generation](https://www.servicenow.com/docs/access?context=analytics-assist-landing-page&family=yokohama&ft:locale=en-US) : Analytics Generation now uses a semantic filter instead of Natural Language Query (NLQ), resulting in less rigid requirements for queries. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | | Australia | [Now Assist \> ServiceNow Otto® announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Use the app generation skill to generate apps](https://www.servicenow.com/docs/access?context=sns-app-gen-use-app-gen-skill&family=australia&ft:locale=en-US) : Build Agent is the default setting for app generation in ServiceNow Studio. To continue using the app generation skill, change the setting in ServiceNow Studio. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Creator features or functionality were removed. {#dfrn3-servicenowottoforcreator-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Creator features or functionality were deprecated. {#dfrn3-servicenowottoforcreator-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Spoke generation has been removed from ServiceNow Otto for Creator. See the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website for additional information. | | Zurich | * Spoke generation has been removed from ServiceNow Otto for Creator. See the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website for additional information. * Starting with version 28.4.3 of ServiceNow Otto for Creator, the now.assist.creator role has been removed as a required role for using most ServiceNow Otto for Creator skills and agents. Some skills and agents might have additional role requirements. See the [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=zurich&ft:locale=en-US) product documentation for more information. | | Australia | Spoke generation has been removed from ServiceNow Otto for Creator. See the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website for additional information. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Creator. {#dfrn3-servicenowottoforcreator-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install ServiceNow Otto for Creator by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Creator is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Creator is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for Creator by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Creator is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Creator we have noted them here. {#dfrn3-servicenowottoforcreator-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Creator we have noted them here. {#dfrn3-servicenowottoforcreator-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Creator, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforcreator-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Creator we have noted them here. {#dfrn3-servicenowottoforcreator-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Creator we have noted them here. {#dfrn3-servicenowottoforcreator-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | [Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US) * Generate appropriate data pill values for supported flow triggers and action inputs. * Generate a playbook with out-of-the-box activities from text, an image or both. * Generate a UI experience with natural language description. [Xanadu Patch 1](https://www.servicenow.com/docs/access?context=xanadu-patch-1&family=xanadu&ft:locale=en-US) * Preview and modify your text directions before generating your playbook outline with Now Assist. * Show annotations of what text directions were used to generate actions, flow logic, and subflows during flow generation. See [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Create, edit, and deploy fully functional ServiceNow applications using the Build Agent in the ServiceNow IDE. * Generate catalog items conversationally and preview them during the creation process with Now Assist in Catalog Builder. * Choose an AI model provider for all ServiceNow Otto for Code skills in the script editor. [Yokohama Patch 8](https://www.servicenow.com/docs/access?context=yokohama-patch-8&family=yokohama&ft:locale=en-US) * Removed the now.assist.creator role as a requirement for test generation. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Note: Additional AI model providers are supported for the following ServiceNow Otto for Creator skills: * App generation * App summarization * Catalog item generation * Code generation * Flow generation * Flow summarization * Playbook generation * Process Mining * RPA bot generation * Spoke generation * Test generation [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Summarize what a flow or subflow does by using generative AI. * Generate playbooks from inputs that refer to active actions, flows, subflows, content from installed spokes, or activity definitions. * Create automation and UI components in Now Assist for app generation. * Use the code explain and summarize feature of ServiceNow Otto for Code to explain and summarize the code. This feature is supported by both Now LLM Service and the Azure OpenAI model providers. * Use the Client Script Summarization skill to generate a high-level summary and a detailed explanation of a client script. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Enable your users to create applications by using the Now Assist for app generation skill even if they don't have the admin role. * Use the improved application preview before generating an application by using the Now Assist for app generation skill. * Enable your RPA Desktop Design Studio users to create and edit automations and activities, and extend automation logic flow with ServiceNow Otto for RPA Hub. * Enable your ServiceNow Studio users to generate a summary of an app. * Use the Quick Actions button in the ServiceNow Otto for Code enabled script editor to edit code and add comments. * Use the prompt modal in inline or floating mode with ServiceNow Otto for Code. * ServiceNow Otto for Code now supports both Now LLM Service and Azure OpenAI model providers. When you select the Azure OpenAI model provider, all requests for the ServiceNow Otto for Code model are redirected to Azure OpenAI for evaluation and response. Additionally, you get access to the Code Explain and Code Summarize features. * Use the auto-complete feature of ServiceNow Otto for Code to get contextually relevant code suggestions while typing. See [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 9](https://www.servicenow.com/docs/access?context=zurich-patch-9&family=zurich&ft:locale=en-US) * Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand. * Leverage the new widget generation and widget updation skills to create widgets and modify existing widgets within the Next Experience UI Framework using natural language prompts. * Troubleshoot Automated Test Framework (ATF) tests using the Test Agent available in the Build Agent chat panel. * Use the Build Agent semantic search tool to find files, applications, and knowledge on your instance. * Validate your UI output in real-time using the Build Agent UI validation tool. * Use Build Agent to create agentic workflows, agents, and skills. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Build Agent is now available in ServiceNow Studio. * Leverage improved large language model (LLM) support with Build Agent. * With Build Agent, you can edit entire instances, not just individual apps. * Build Agent features extended metadata support, such as flows, Service Catalog workspaces, UI components, list controls, UI policies, and emails. * A new granular admin role enables users to use the mobile card generation skill. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder. * Edit published or live catalog items directly through conversations with Now Assist. * Configure UI policies, location, access, fulfillment, and portal settings for catalog items with the catalog item generation skill. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Additional role configuration required for agentic workflows and AI agents included with your applications. * Expedite the troubleshooting process by using the ATF troubleshooting agent store application. * Learn about how to use UI Builder and modify UI pages with the UI Builder agent. * Plan your application development with the Build Agent planning tool. * Generate catalog items conversationally and preview them during the creation process with Now Assist in Catalog Builder. [Zurich Patch 3](https://www.servicenow.com/docs/access?context=zurich-patch-3&family=zurich&ft:locale=en-US) * Accelerate the transition from application design to development by connecting the Build Agent to the Figma Model Context Protocol server. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Try the Build Agent for free with the Build Agent (Trial). [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Create, edit, and deploy fully functional ServiceNow applications using the Build Agent in the ServiceNow IDE. * Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities. See [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Creator. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Prepare for Now LLM Service to be deprecated in a future release. [Australia Patch 2](https://www.servicenow.com/docs/access?context=australia-patch-2&family=australia&ft:locale=en-US) * Upload brand guidelines as a PDF in the theme creation workflow to generate themes that align with your brand. * Prepare for the app generation and test generation plugins to be deprecated in a future release. * Learn about Build Agent updates in the new [Build Agent and Autonomous Engineer release notes](https://www.servicenow.com/docs/access?context=build-agent-rn&family=australia&ft:locale=en-US). [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Generate readable documentation throughout the app development life cycle using the new release lifecycle documentation AI agent. * Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder. [Australia Early Availability](https://www.servicenow.com/docs/access?context=australia-all-other-fixes&family=australia&ft:locale=en-US) * Create and update applications in ServiceNow Studio using Build Agent. * Generate application modules in UI Builder workspaces using natural-language prompts. * Learn about agentic development using an AI-first approach in the new agentic development documentation. See [ServiceNow Otto for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=australia&ft:locale=en-US) for more information. | [ ]