--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Field Service Management (FSM) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Field Service Management (FSM) Release Notes for Upgrades from Xanadu to Australia This consolidated document provides a comprehensive summary of all release notes related to ServiceNow Otto for Field Service Management (FSM) from the Xanadu release through to Australia. It is designed to help ServiceNow customers prepare for and understand the changes, new features, and important upgrade considerations as they move to the Australia release. Show full answer Show less The page combines updates across multiple release families and highlights any new functionality, changes, removals, deprecations, activation procedures, and additional requirements relevant to upgrading FSM solutions. ## Key Features Introduced * **Now Assist Enhancements (Xanadu Patch 3):** A context menu in Now Assist enables generative AI-powered rewriting of knowledge articles, allowing users to shorten or expand content easily. * **Multilingual Support:** Now Assist for FSM skills can generate knowledge articles in multiple languages to support diverse work order tasks. * **Knowledge Article Generation (Xanadu Patch 1):** Agents can automatically generate knowledge articles from work order tasks, accelerating issue resolution. * **Sidebar Summarization:** Sidebar discussions on both the platform and Mobile Agent app can be summarized using generative AI, enhancing information clarity. ## Upgrade Preparation and Activation * Review and complete all pre- and post-upgrade tasks before upgrading to the Australia release. * Now Assist features require activation of the *ServiceNow Otto for FSM* plugin; instructions for plugin installation are provided. * ServiceNow Otto for FSM is available via the ServiceNow Store for simplified access and activation. ## Additional Requirements * The ServiceNow Otto for FSM application requires the Field Service Management platform to be installed. ## Changes, Removals, and Deprecations There are no changes, removals, or deprecations noted for ServiceNow Otto for FSM features between the Xanadu release and Australia release. This stability ensures continuity for existing functionality. ## Highlighted Improvements from Previous Releases * **Yokohama Patch Updates:** * Refinements to Now Assist usage measurement and default activation of certain skills and workflows, with additional role configurations required for AI agents. * Support for new AI model providers including Google Gemini and Anthropic Claude on AWS, alongside existing options like Now LLM Service and Azure OpenAI. * Ability to clone, customize, and edit prompts in Now Assist skills for tailored AI interactions. * Enabling Field Service technicians to access virtual assistants via the mobile app with Now Assist in Virtual Agent, including summarization of work order tasks and conversational search with knowledge base integration. ## What Customers Can Expect Upgrading to the Australia release will provide enhanced AI-driven knowledge management and virtual assistant capabilities within FSM. Customers can expect improved efficiency through automatic knowledge article generation, multilingual support, and AI-assisted content summarization. Activation of the appropriate plugins and adherence to upgrade tasks will ensure smooth adoption of these features. No functional disruptions are anticipated since no features were removed or deprecated between these releases, allowing customers to leverage new capabilities while maintaining existing workflows. Consolidated page of all release notes for ServiceNow Otto for Field Service Management (FSM) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Field Service Management (FSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Field Service Management (FSM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Field Service Management (FSM). {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | **[Xanadu Patch 3](https://www.servicenow.com/docs/access?context=xanadu-patch-3&family=xanadu&ft:locale=en-US)** Now Assist context menu for KB creation : Use the enhanced Now Assist context menu to rewrite knowledge articles with generative AI. Opt to shorten or expand upon the existing content within articles. [Multilingual support for Now Assist for FSM skills](https://www.servicenow.com/docs/access?context=na-fsm-supporting-info&family=xanadu&ft:locale=en-US) : Generate knowledge articles in multiple languages for work order tasks using the new multilingual support in ServiceNow Otto for FSM skills. **[Xanadu Patch 1](https://www.servicenow.com/docs/access?context=xanadu-patch-1&family=xanadu&ft:locale=en-US)** [KB Generation](https://www.servicenow.com/docs/access?context=na-fsm-generate-kb-article&family=xanadu&ft:locale=en-US) : Generate knowledge articles from work order tasks so agents can resolve known issues faster. [Sidebar summarization](https://www.servicenow.com/docs/access?context=na-fsm-summarize-sidebar-platform&family=xanadu&ft:locale=en-US) : Summarize Sidebar discussions from the platform and the Mobile Agent application. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Field Service Management (FSM) features. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Field Service Management (FSM) features or functionality were removed. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Field Service Management (FSM) features or functionality were deprecated. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Field Service Management (FSM). {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Now Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Now Assist features are available with activation of the ServiceNow Otto for FSM plugin. For more information, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Field Service Management (FSM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | The ServiceNow Otto for FSM application requires Field Service Management. | | Yokohama | Additional requirements : The ServiceNow Otto for FSM application requires Field Service Management. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Field Service Management (FSM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Field Service Management (FSM) we have noted them here. {#dfrn3-servicenowottoforfieldservicemanagementfsm-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Create knowledge articles from work order task information using generative AI. * Summarize Sidebar discussions using generative AI. See ServiceNow Otto for Field Service Management (FSM) for more information. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Clone and customize skills. * Edit prompts using the Now Assist skill kit. Yokohama Patch 3 * Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist in Virtual Agent. * Use Now Assist in Virtual Agent for mobile to summarize work order tasks. * Explore conversational search in the Now Assist panel with results from Knowledge Base articles. See ServiceNow Otto for Field Service Management (FSM) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]